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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • chjm94
  • Newbie
  • 140987 Views
  • 449 comments
  • 1153 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 140987 Views
  • 449 comments
  • 1153 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Lorie1980
  • Newbie
  • 29534 Views
  • 216 comments
  • 323 likes
  • Other
  • Fixed
  • 29534 Views
  • 216 comments
  • 323 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • fonduefroide
  • Newbie
  • 45297 Views
  • 384 comments
  • 258 likes
  • Accounts
    Other
  • Under investigation
  • 45297 Views
  • 384 comments
  • 258 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • mrjeepin82
  • Newbie
  • 47204 Views
  • 299 comments
  • 410 likes
  • Other
  • Not Right Now
  • 47204 Views
  • 299 comments
  • 410 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Loneliest_Cabin
  • Spotify
  • 4651 Views
  • 42 comments
  • 39 likes
  • Premium
  • Fixed
  • 4651 Views
  • 42 comments
  • 39 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Marion15
  • Gig Goer
  • 67188 Views
  • 354 comments
  • 651 likes
  • Android
  • Under investigation
  • 67188 Views
  • 354 comments
  • 651 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • AG82
  • Newbie
  • 2668 Views
  • 49 comments
  • 37 likes
  • Other
  • Under investigation
  • 2668 Views
  • 49 comments
  • 37 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 1894 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 1894 Views
  • 15 comments
  • 38 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • p0k3m0n
  • Gig Goer
  • 21832 Views
  • 178 comments
  • 266 likes
  • Desktop
  • Under investigation
  • 21832 Views
  • 178 comments
  • 266 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • vaajy
  • Roadie
  • 8744 Views
  • 51 comments
  • 123 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 8744 Views
  • 51 comments
  • 123 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • notsupossed
  • Newbie
  • 32018 Views
  • 153 comments
  • 276 likes
  • Your Library
  • Under investigation
  • 32018 Views
  • 153 comments
  • 276 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • HKWnati
  • Newbie
  • 118898 Views
  • 134 comments
  • 827 likes
  • Other
  • Fixed
  • 118898 Views
  • 134 comments
  • 827 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • sweet71
  • Casual Listener
  • 2657 Views
  • 21 comments
  • 14 likes
  • Android
  • Not Right Now
  • 2657 Views
  • 21 comments
  • 14 votes

Your Sound Capsule isn't updating

We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.

  • Moderator
  • Moderator
  • We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.
  • Maria
  • Moderator
  • 448 Views
  • 18 comments
  • 0 likes
  • Other
  • Fixed
  • 448 Views
  • 18 comments
  • 0 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • RAK47
  • Newbie
  • 33312 Views
  • 109 comments
  • 234 likes
  • Other
  • Under investigation
  • 33312 Views
  • 109 comments
  • 234 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • Kazukini
  • Newbie
  • 63573 Views
  • 475 comments
  • 375 likes
  • Android
  • Not Right Now
  • 63573 Views
  • 475 comments
  • 375 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • Filip_machina
  • Regular
  • 10217 Views
  • 78 comments
  • 106 likes
  • Desktop
  • Fixed
  • 10217 Views
  • 78 comments
  • 106 votes

Giant images in discography page in the Web Player

Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...

  • Moderator
  • Moderator
  • Hey folks,   We've received a report of giant images in the discography page and bugged titles in the Web Player.   We’ve passed your info on to the relevant team, who are currently...
  • Maria
  • Moderator
  • 246 Views
  • 2 comments
  • 2 likes
  • Desktop
  • Fixed
  • 246 Views
  • 2 comments
  • 2 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 938 Views
  • 11 comments
  • 28 likes
  • Other
  • Fixed
  • 938 Views
  • 11 comments
  • 28 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • DJMcGoven
  • Newbie
  • 20719 Views
  • 134 comments
  • 342 likes
  • Other
  • Under investigation
  • 20719 Views
  • 134 comments
  • 342 votes