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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback stops on Android

Hey folks! We're getting reports from multiple users about the app stopping audio playback. Most of the reports seem to come from Android 11 and Samsung devices. We wanted to let you know that this is being investigated and we'll keep you posted on h...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from multiple users about the app stopping audio playback. Most of the reports seem to come from Android 11 and Samsung devices.   We want...
  • tim__c
  • Newbie
  • 6330 Views
  • 68 comments
  • 140 likes
  • Android
  • Under investigation
  • 6330 Views
  • 68 comments
  • 140 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 38341 Views
  • 407 comments
  • 614 likes
  • Android
  • Fixed
  • 38341 Views
  • 407 comments
  • 614 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • omaha353
  • Newbie
  • 141793 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 141793 Views
  • 849 comments
  • 2300 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • OscarDC
  • Moderator
  • 24548 Views
  • 338 comments
  • 592 likes
  • Desktop (Windows)
  • Under investigation
  • 24548 Views
  • 338 comments
  • 592 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Moderator
  • Moderator
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • ThePixelPenguin
  • Newbie
  • 3374 Views
  • 52 comments
  • 47 likes
  • Mobile
  • Under investigation
  • 3374 Views
  • 52 comments
  • 47 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 731 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 731 Views
  • 15 comments
  • 8 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • fondue_knight
  • Newbie
  • 571 Views
  • 16 comments
  • 24 likes
  • Desktop (Windows)
  • Under investigation
  • 571 Views
  • 16 comments
  • 24 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • davidi2
  • Newbie
  • 33312 Views
  • 257 comments
  • 431 likes
  • Android
  • Under investigation
  • 33312 Views
  • 257 comments
  • 431 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 118092 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 118092 Views
  • 837 comments
  • 2225 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 4498 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 4498 Views
  • 63 comments
  • 66 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • J-P_Fr
  • Newbie
  • 23966 Views
  • 225 comments
  • 254 likes
  • iOS
  • Fixed
  • 23966 Views
  • 225 comments
  • 254 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • RoseP1961
  • Newbie
  • 38748 Views
  • 174 comments
  • 508 likes
  • iOS
  • Fixed
  • 38748 Views
  • 174 comments
  • 508 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • kay1amayx3
  • Casual Listener
  • 9917 Views
  • 108 comments
  • 297 likes
  • Your Library
  • Fixed
  • 9917 Views
  • 108 comments
  • 297 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 5177 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 5177 Views
  • 88 comments
  • 66 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Foureyes44
  • Music Fan
  • 24122 Views
  • 273 comments
  • 405 likes
  • Mobile
  • Under investigation
  • 24122 Views
  • 273 comments
  • 405 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Vasil
  • Moderator
  • 8371 Views
  • 62 comments
  • 114 likes
  • Android
  • Fixed
  • 8371 Views
  • 62 comments
  • 114 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • bbrinck
  • Visitor
  • 44924 Views
  • 171 comments
  • 780 likes
  • Premium
    Your Library
  • Under investigation
  • 44924 Views
  • 171 comments
  • 780 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 161936 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 161936 Views
  • 37 comments
  • 296 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • Ver
  • Spotify Legend
  • 111327 Views
  • 488 comments
  • 2215 likes
  • Connect
  • Fixed
  • 111327 Views
  • 488 comments
  • 2215 votes

Env: prod