"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

[SylviaNZ]

Plan; Premium

Country: New Zealand

It's the same on all my devices - whether Apple or Android 

My Question or Issue

I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stopped syncing so I followed the advice on this community of disconnecting the two, deleting the playlist on Spotify, then reconnecting. I've done this 3 times now.  However the playlist on Spotify only shows 94 songs whereas I've Shazamed 147 songs. And the songs that don't show up seem random - it's not that the first ones don't show or that certain albums don't show. For example I shazamed 3 songs recently from the same album on the same day and only one shows in Spotify. Any ideas? 

[SylviaNZ]

Hey there folks, 

Just sharing an update with you all:

I've gone ahead and did some tweaks in the Status Update to make it more clear that this issue should be resolved for iOS users as this caused some confusion.

If you're currently in version 14.2 (and newer) of the Shazam app and you're experiencing something similar on an iOS device, we'd recommend posting in the relevant Help board so we can take a closer look into things.

We'd also suggest checking out this Spotify Answer that contains more info and troubleshooting you can try.

For Android users, rest assured that the teams are still working into improving things. Make sure to keep both Spotify and Shazam apps up to date in the meanwhile.

Lastly, keep in mind that if you're on Android, you can try deleting the "My Shazam Tracks" playlist to restart the sync. However, we don't recommend trying this step if you're having troubles with the iOS app as this won't work in the same way (you'll only see new shazamed tracks display).

If anything changes for Android users, we'll keep you in the loop here!

Hope this helps clear things up a bit more! If you have any questions about what different Ongoing Issue statuses mean, you can check this Spotify Answer.

Have a lovely day 🙂

[imbafisk4tw]

I don't really think they want to solve this issue. Like someone previously mentioned Shazam (Apple) doesn't care about Spotify. They want us to have a bad user experience so we might switch to apple music which I wouldn't even if my life depended on it...

[Jonyth]

Hello,

The sync shazams to Spotify doesn't work anymore. Each time I shazam a new track, it's  not automatically added into My Shazam Tracks Playlist in Spotify just like it used to do in the past. I have already disconnected and reconnected with Spotify, didn't solve the issue. I use an iPhone 11 Pro with ios 14.2.

[rohapa]

• Do you Shazam tracks from multiple devices?
  No, just from my phone
• Do tracks sync properly to Spotify when using a different device?
  No 
• Details of the affected device(s): the model/make and operating system version
  MAC PRO, Laptop, and iOS. I think it's a server issue rather than the app. Because why would it affect all devices?
• The exact version of the Spotify app you're on on the affected device(s) - you can find this out by following the steps here.
  MAC 1.1.47.684.g136419d9
  IOS 8.5.86
  I think it's a server issue rather than the app. Because why would it affect all devices.
• The exact version of the Shazam app
  14.1.0
• Troubleshooting steps you've tried
  All the steps from disconnecting Shazam to deleting the app cache
• Any other relevant details that could be useful 
  I think it's a server issue rather than the app. Because why would it affect all devices, even the webapp. You need to stop thinking it's an app issue but rather a broken link between the Shazam servers and Spotify integration @Katerina 

[pistermibb]

I am also looking for a solution here.  I've tried disconnecting the integration and reconnecting it after deleting my Shazam playlist on Spotify, as well as deleting the Spotify app.

Please help!  Not all of my synced songs are in the playlist (22/49) and all of them have Spotify links...

[grubyak]

@Ivan Don't be ridiculous by asking people to reinstall the apps. Fix the problem - you are paid by every person having spotify subscription. Adding shazamed songs was truly buggy since ever. Personally, I tried several devices, several times reinstalled it "clean" as you recommend. Over and over same thing. Tendency is that 30% songs never get added to spotify playlist (songs itself are available in spotify when using search). Fix it or remove the unreliable feature.

[imbafisk4tw]

Nowadays things only get fixed if some big social media account is **bleep** off enough to cause some drama about it. Maybe we need to push this more public!

Anyone now someone famous who's **bleep** of as we are about this issue? 😄

[SelCel]

Hey there,

The first solution did not work for me. I got nearly 40% of my shazamed tracks linked to my account and it does not renew itself. Regarding your queries, kindly find below information for a probable solution on your side,

• Do you Shazam tracks from multiple devices? 
  • No
• Do tracks sync properly to Spotify when using a different device? 
  • No
• Details of the affected device(s): the model/make and operating system version
  • iPhone 11 / iOS 14.2
• The exact version of the Spotify app you're on on the affected device(s) - you can find this out by following the steps here.
  • Version 8.5.86.739
• The exact version of the Shazam app
  • Version 14.1.0
• Troubleshooting steps you've tried
  • First solution, as well as disconnect and reconnect everything between two applications
• Any other relevant details that could be useful
  • After I disconnect/reconnect, only a portion (73 out of 178) of my shazamed tracks are accessible under my Spotify irrelevant to their shazamed dates and without any patterns

Hoping get a prompt solution for this! 

[dahazem]

Do you Shazam tracks from multiple devices?

NO

Do tracks sync properly to Spotify when using a different device? 

YUP. I tried my android device 

Details of the affected device(s): the model/make and operating system version

iPhone 12/14.2.1

The exact version of the Spotify app you're on on the affected device(s) 

8.5.86.739

The exact version of the Shazam app

14.1.0

Troubleshooting steps you've tried

All the steps from disconnecting Shazam to deleting the app 

[dahazem]

Hi.

The new update from shazam didn't sync my old songs, but every new song is syncing now

[Jonyth]

Same here...