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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • JelenJ
  • Newbie
  • 1179 Views
  • 9 replies
  • 3 likes
  • Other
  • 1179 Views
  • 9 replies
  • 3 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17458 Views
  • 8 replies
  • 1 likes
  • Other
  • 17458 Views
  • 8 replies
  • 1 likes

Superuser Contribution Nuevos Términos y Condiciones de uso

Me acaba de llegar un e-mail de Spotify, entonces, me gustaría saber qué es exactamente lo que cambiaron en los Términos Y Condiciones de uso y en qué nos afecta a los usuarios Premium promedio (los que usamos Spotify para todo). Atte: Germán Canto, ...

  • Newbie
  •   Me acaba de llegar un e-mail de Spotify, entonces, me gustaría saber qué es exactamente lo que cambiaron en los Términos Y Condiciones de uso y en qué nos afecta a los usuarios Premium promed...
  • Guido
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • Other
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plays of my track don't show up

Hello, I recently released my first track on Spotify, but the plays don't show up. I know over 100 people listened to it. Even when I play it myself from my phone it doesn't show up on Spotify for Artists. My trackname is Dark Winter by Prody Fox. An...

  • Newbie
  • Hello,   I recently released my first track on Spotify, but the plays don't show up. I know over 100 people listened to it. Even when I play it myself from my phone it doesn't show up on Spoti...
  • Guido
  • Spotify Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify BMW Connected Drive Stopped Working

PlanPremium CountryUnited Kingdom Device(iPhone 5se)Operating System(iOS 12) My Question or IssueAbout 2 months ago the Spotify BMW connected functionality in my car stopped working properly. The option to select Spotify no longer appears in the mult...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device (iPhone 5se) Operating System (iOS 12)   My Question or Issue About 2 months ago the Spotify BMW connected functionality in m...
  • Guido
  • Spotify Legend
  • 8138 Views
  • 3 replies
  • 4 likes
  • Other
  • 8138 Views
  • 3 replies
  • 4 likes

Superuser Contribution Not possible create radio

Hi guys,My radios are gone in all my devices. I can play as playlist but without the radio functions PlanPremiumCountryPortugal

  • Visitor
  • Hi guys, My radios are gone in all my devices. I can play as playlist but without the radio functions   Plan Premium Country Portugal  
  • Guido
  • Spotify Legend
  • 574 Views
  • 3 replies
  • 1 likes
  • Other
  • 574 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can a song in a playlist change by itself?

My Question or IssueRecently went to a playlist to listen to a song only to discover its not there and also found a song (i think where the old one was) that ihadnt added to it beforeCan songs change by themselves e.g. the url for the old song got ch...

  • Newbie
  •    My Question or Issue Recently went to a playlist to listen to a song only to discover its not there and also found a song (i think where the old one was) that ihadnt added to it before...
  • Guido
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Other
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution XboxOne spotify freezing

When I try play music using the spotify app on Xbox one it plays a second or two before it stops. It plays the audio fine but acts as if it is being paused. I have tried uninstalling and re-installing but it only fixed the issue for a day or so.

  • Newbie
  • When I try play music using the spotify app on Xbox one it plays a second or two before it stops. It plays the audio fine but acts as if it is being paused. I have tried uninstalling and re-installin...
  • Guido
  • Spotify Legend
  • 1859 Views
  • 3 replies
  • 0 likes
  • Other
  • 1859 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Weekly discovery Dutch songs for Swiss Users

PlanPremiumCountrySwitzerland DeviceIphone My Question or IssueI love the weekly discovery playlists, however the last couple of months I have had a reoccuring issue. I like listening to Swiss German music once in a while. It is similar to dutch, but...

  • Newbie
  • Plan Premium Country Switzerland   Device Iphone     My Question or Issue I love the weekly discovery playlists, however the last couple of months I have had a reoccuring iss...
  • Guido
  • Spotify Legend
  • 935 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 935 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Discover Weekly Fails

I tried Spotify's Discover Weekly for the first time after not using Spotify for years. All the songs in the list are awful, they are some experimental avant-garde techno rubbish. Is it common, that none of the songs Spotify recommends are not to you...

  • Gig Goer
  • I tried Spotify's Discover Weekly for the first time after not using Spotify for years. All the songs in the list are awful, they are some experimental avant-garde techno rubbish. Is it common, that ...
  • Guido
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • music
  • 319 Views
  • 1 replies
  • 0 likes

Volvo XC40 sensus - heart doesn’t save in playlist

PremiumBelgiuMVolvo Sensus Hi, the Spotify app (downloadcenter) in my car (iPhone xr) works fine but when I have given a good song a heart (on car screen), I can’t find the song on my tablet or pc (home). It doesn’t save the song on all devices. How ...

  • Newbie
  • Premium BelgiuM Volvo Sensus   Hi, the Spotify app (downloadcenter) in my car (iPhone xr) works fine but when I have given a good song a heart (on car screen), I can’t find the song on my ta...
  • 765 Views
  • 0 replies
  • 0 likes
  • Other
  • 765 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ps4 Spotify tracks keeps pausing its self after 1-3 seconds of trying to play any track

My spotify app on my ps4, every time I try to play any of the music tracks It just seems to pause it's self after 1 to 3 seconds of trying to play any track, it would be grateful if spotify could fix this bug issue because it is getting very annoying...

  • Casual Listener
  • My spotify app on my ps4, every time I try to play any of the music tracks   It just seems to pause it's self after 1 to 3 seconds of trying to play any track, it would be grateful if spot...
  • Abn187
  • Regular
  • 36075 Views
  • 77 replies
  • 50 likes
  • 36075 Views
  • 77 replies
  • 50 likes

A question about songs not available on Spotify

PlanPremiumCountry CanadaDevice(PC and LG G4)Operating System(Windows 10 and Android 6.0) My Question or Issue How come some decent/popular artists don't upload all of their songs and make them available? I really don't get it. SoundCloud are doing b...

  • Newbie
  • Plan Premium Country  Canada Device (PC and LG G4) Operating System (Windows 10 and Android 6.0)   My Question or Issue  How come some decent/popular artists don't upload all...
  • Mantisentil
  • Community Legend
  • 1191 Views
  • 1 replies
  • 0 likes
  • music
  • 1191 Views
  • 1 replies
  • 0 likes

Restored playlists are always private

Deleted playlists, wether they were public or private before deletion, are always set as private when restored. I know this happens because deleting playlists makes you unfollow them and sets them as private, but making playlists return to their visi...

  • Newbie
  • Deleted playlists, wether they were public or private before deletion, are always set as private when restored.   I know this happens because deleting playlists makes you unfollow them a...
  • 456 Views
  • 0 replies
  • 0 likes
  • Other
  • 456 Views
  • 0 replies
  • 0 likes

Switching accounts on Bluesound

The Bluesound Powernode 2i is a great wireless system for streaming music on HiFi speakers. However, it seems that when using Spotify, only one account can connect with Bluesound. That's no use in a family with each member using his/her own Spotify a...

  • Newbie
  • The Bluesound Powernode 2i is a great wireless system for streaming music on HiFi speakers. However, it seems that when using Spotify, only one account can connect with Bluesound. That's no use in a ...
  • 457 Views
  • 0 replies
  • 1 likes
  • Connect
    Other
  • 457 Views
  • 0 replies
  • 1 likes

Web player: Playing an ad consumes a lot of CPU which leads to a browser crash

Operating System: Fedora and Windows 10 (doesn't matter, appears on both)Browser: Firefox and Google Chrome (doesn't matter, appears on both)Player: Web player After I play a few songs, sometimes there are longer ads with 30 seconds and sometimes the...

  • Regular
  • Operating System: Fedora and Windows 10 (doesn't matter, appears on both) Browser: Firefox and Google Chrome (doesn't matter, appears on both) Player: Web player   After I play a few songs, ...
  • 462 Views
  • 0 replies
  • 0 likes
  • Other
  • 462 Views
  • 0 replies
  • 0 likes

Te harde/luide reclame

Als ik de muziek vrij hard heb staan in de auto komt er soms opeens keiharde reclame tussendoor (bijvoorbeeld de fluitjes van Coolblue) waardoor ik een gehoorbeschadiging oploop. Kan dat niet zachter? (En niet zo’n flauw antwoord als dan maar premium...

  • Newbie
  • Als ik de muziek vrij hard heb staan in de auto komt er soms opeens keiharde reclame tussendoor (bijvoorbeeld de fluitjes van Coolblue) waardoor ik een gehoorbeschadiging oploop. Kan dat niet zachter...
  • 841 Views
  • 0 replies
  • 6 likes
  • music
  • 841 Views
  • 0 replies
  • 6 likes

can't find a compilation in Spotify Web Player, but can via Google

Hi! I wanted to find Defected House Masters by Armand Van Helden 2016. can't find it through Web in Search (Defected House, House Masters)can't find it even through Artist page (Armand Van Helden). But if I search via Google it shows me Spotify web l...

  • Casual Listener
  • Hi!   I wanted to find Defected House Masters by Armand Van Helden 2016.   can't find it through Web in Search (Defected House, House Masters) can't find it even through Artist pa...
  • Nico
  • Community Legend
  • 554 Views
  • 6 replies
  • 0 likes
  • Web Player
  • 554 Views
  • 6 replies
  • 0 likes

Web Player Down

The web player will not load. It worked fine when I left yesterday and now it is gone. Every time I try, it says "website cannot be found." I NEED it back. Help!

  • Newbie
  • The web player will not load. It worked fine when I left yesterday and now it is gone. Every time I try, it says "website cannot be found." I NEED it back. Help! 
  • Nico
  • Community Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Web Player not moving past ad.

An ad played on the Web Player, and I accidentally reloaded, and now it is stuck there, The ad won't play, no other music will play, and logging out is ineffective. What should I do?

  • Casual Listener
  • An ad played on the Web Player, and I accidentally reloaded, and now it is stuck there, The ad won't play, no other music will play, and logging out is ineffective. What should I do? 
  • Nico
  • Community Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Music not playing on chromebook

My music has always worked on my Chromebook before, but when I click on a song nothing happens. Its very frustrating when you pay $10/month and cannot use it so please help!! It just started happening last week

  • Newbie
  • My music has always worked on my Chromebook before, but when I click on a song nothing happens. Its very frustrating when you pay $10/month and cannot use it so please help!! It just starte...
  • Nico
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web player won't play

I'm a teacher and up until a few days ago I was listening to spotify using the web player while marking after school. For some reason it now won't play. I can do everything else, find songs, add them to playlists ect but nothing happens when I press ...

  • Newbie
  • I'm a teacher and up until a few days ago I was listening to spotify using the web player while marking after school. For some reason it now won't play. I can do everything else, find songs, add them...
  • Nico
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes