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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7049 Views
  • 49 replies
  • 6 likes
  • Other
  • 7049 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19103 Views
  • 9 replies
  • 2 likes
  • Other
  • 19103 Views
  • 9 replies
  • 2 likes

Updating Top Tracks 123

Hi I am a Spotify Premium Customer and I use a Sonos setup to connect/play through my stereo system However even though I been using Spotify for several months now, the Top Tracks 123 tracks have never up-dated How do I do this or why isn't it austom...

  • Newbie
  • Hi I am a Spotify Premium Customer and I use a Sonos setup to connect/play through my stereo system However even though I been using Spotify for several months now, the Top Tracks 123 tracks have n...
  • StreeMan
  • Newbie
  • 1672 Views
  • 6 replies
  • 0 likes
  • 1672 Views
  • 6 replies
  • 0 likes

Solved!! Transform local files to online one

Hi, I encountered a problem with my windows phone. Indeed there is no solution to sync local files with my windows phone when it is possible for Android or IOS phones. So to solve the problem I'm trying to create a playlist of spotify hosted music wi...

  • Visitor
  • Hi,   I encountered a problem with my windows phone. Indeed there is no solution to sync local files with my windows phone when it is possible for Android or IOS phones. So to solve the pr...
  • Joe
  • Community Legend
  • 2362 Views
  • 5 replies
  • 0 likes
  • Other
    WP 8
  • 2362 Views
  • 5 replies
  • 0 likes

Blackberry 9320 Offline Tracks

Hi - at home when connected via WiFi I can sync my playlists into offline mode and play them in offline mode with no problems. When I am at work I cannot play offline tracks in offline mode. The track just will not play, volume won't work etc. Surely...

  • Regular
  • Hi - at home when connected via WiFi I can sync my playlists into offline mode and play them in offline mode with no problems.  When I am at work I cannot play offline tracks in offline mode. &n...
  • Peter__
  • Community Legend
  • 1233 Views
  • 11 replies
  • 0 likes
  • BB10
  • 1233 Views
  • 11 replies
  • 0 likes

bad artist tag

Jaime Christopherson should be correct for Jamie Christopherson

  • Newbie
  • Jaime Christopherson should be correct for Jamie Christopherson
  • Peter__
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! [WP8] How can I use Spotify in a Nokia Lumia 920 Windows 8?

I have a new Nokia Lumia 920 with Windows. How can I use my paid Spotifyaccount in this mobiledevice. Thans for fast answer. Johan Rydell

  • Newbie
  • I have a new Nokia Lumia 920 with Windows. How can I use my paid Spotifyaccount in this mobiledevice.   Thans for fast answer.   Johan Rydell
  • musicman883
  • Newbie
  • 15573 Views
  • 19 replies
  • 5 likes
  • 15573 Views
  • 19 replies
  • 5 likes

Cant log in on Windows HTC 8X

I just got my HTC 8X today and have already had enough problems from it. Now I downloaded spotify and cant log in. I see the option to log in through facebook but it doesnt do anything. and EVERY TIME I try to log in it says its wring when it ISNT. I...

  • Newbie
  • I just got my HTC 8X today and have already had enough problems from it. Now I downloaded spotify and cant log in. I see the option to log in through facebook but it doesnt do anything. and EVERY TIM...
  • MichaelJerzak
  • Composer
  • 407 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 407 Views
  • 1 replies
  • 0 likes

Sonos will not connect to Spotify Premium Account

I can coonect and play music from my Macbook no problem connecting to my wireless network. But will not connect via my Sonos running Version 4.1 Having gone through the standard Sonos Spotify Setup following the steps shown here https://sonos.custhel...

  • Casual Listener
  • I can coonect and play music from my Macbook no problem connecting to my wireless network. But will not connect via my Sonos running Version 4.1   Having gone through the standard Sonos Spot...
  • Joe
  • Community Legend
  • 1272 Views
  • 1 replies
  • 0 likes
  • 1272 Views
  • 1 replies
  • 0 likes

HTC radar can't listen to all songs of my playlist

hi, I can see my Spotify playlist on my HTC radar but I can listen to only 1/3 of it...the other ones have a light grey arrow in front of them and I can't listen to them...could oyu please help me out? thanks!

  • Newbie
  • hi, I can see my Spotify playlist on my HTC radar but I can listen to only 1/3 of it...the other ones have a light grey arrow in front of them and I can't listen to them...could oyu please help me ...
  • Joe
  • Community Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Solved!! Unable to log on through onkyo receiver

Hi,I have in the past happily used the spotify service through my onkyo receiver. I have just reactivated my premium service but when ever I try and log in through the receiver (not using Facebook login, but using my own user ID and password, which w...

  • Casual Listener
  • Hi, I have in the past happily used the spotify service through my onkyo receiver. I have just reactivated my premium service but when ever I try and log in through the receiver (not using Facebook ...
  • mark4123
  • Casual Listener
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

New Update cannot detect network

Guys??? Do you bother to test when you roll out new updates? The new update cannot even find a newwork connection when I try to log in. My subscription is cancelled. I may try again if you fix this with a new update.

  • Casual Listener
  • Guys???  Do you bother to test when you roll out new updates?  The new update cannot even find a newwork connection when I try to log in.   My subscription is cancelled.  I ma...
  • 212 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 212 Views
  • 0 replies
  • 0 likes

Radio problem

First of all I want to say that I like spotifuggle a lot. However I have a problem with the radio which is very annoying. When I press dislike on a song, it does not get disliked but returns again after a few songs. When I than press dislike again th...

  • Newbie
  • First of all I want to say that I like spotifuggle a lot.   However I have a problem with the radio which is very annoying. When I press dislike on a song, it does not get disliked but retur...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Sonos Top Tracks Issue

My Top Tracks are pretty ancient and do not reflect the current Top 100 tracks through the Spotify application on my laptop. Any ideas how to force an update on my Sonos software on iPhone/iPad?

  • Visitor
  • My Top Tracks are pretty ancient and do not reflect the current Top 100 tracks through the Spotify application on my laptop.  Any ideas how to force an update on my Sonos software on iPhone/iPad?
  • tomj84
  • Casual Listener
  • 532 Views
  • 2 replies
  • 0 likes
  • 532 Views
  • 2 replies
  • 0 likes

marantz nr1504

Hi, just bought a Marantz NR1504 AV Surround Receiver that is supposed to support Spotify. I have a fast cable internet connection and internet radio works fine with no interruptions. When I try to connect to Spotify I manage only to get to the first...

  • Newbie
  • Hi, just bought a Marantz NR1504 AV Surround Receiver that is supposed to support Spotify. I have a fast cable internet connection and internet radio works fine with no interruptions.   &nbs...
  • 1971 Views
  • 0 replies
  • 0 likes
  • 1971 Views
  • 0 replies
  • 0 likes

WP8 Offline Files sync & Car bluetooth problem

I have iMac with Mac OS 10.8.3 running spotify 0.88.450.gd941356 and as a mobile device Nokia Lumia 920 with WP8. First issue:The app is basically ok and the playlists show up as they should. the only thing I have not gotten to work is when on the de...

  • Casual Listener
  • I have iMac with Mac OS 10.8.3 running spotify 0.88.450.gd941356 and as a mobile device Nokia Lumia 920 with WP8.   First issue: The app is basically ok and the playlists show up as they shou...
  • Nacho79
  • Casual Listener
  • 4341 Views
  • 5 replies
  • 1 likes
  • 4341 Views
  • 5 replies
  • 1 likes

Spotify won't log on on Blackberry

Hi, so I've had Spotify premium for a while now and figured I wanna try the Spotify app for my phone. Now I've got a Blackberry... I've tried downloading the app today and the app installs fine. However I cannot log in. I've tried Google for fixes bu...

  • Casual Listener
  • Hi, so I've had Spotify premium for a while now and figured I wanna try the Spotify app for my phone. Now I've got a Blackberry... I've tried downloading the app today and the app installs fine. Howe...
  • Calvind93
  • Casual Listener
  • 1760 Views
  • 4 replies
  • 0 likes
  • Samsung
  • 1760 Views
  • 4 replies
  • 0 likes

[WP8] How much will it cost, really, to get the bugs fixed and new UI built?

I'll start a kickstarter or indiegogo if needed. I already pay for the premium service, but I will have to pull my acocunt soon because I can't use spotify on my devices (all windows phones) due to so many bugs. The thing rarely starts or plays music...

  • Music Fan
  • I'll start a kickstarter or indiegogo if needed. I already pay for the premium service, but I will have to pull my acocunt soon because I can't use spotify on my devices (all windows phones) due to s...
  • Sam
  • Spotify
  • 1574 Views
  • 5 replies
  • 6 likes
  • 1574 Views
  • 5 replies
  • 6 likes

Please update the spotify app for Windows Phone!

As a member with a premium subscription, it is not fair that I have to pay the same price as someone using the android or IOS platform. The Windows phone app is never updated and lacks radio, not to mention the new discover bar.

  • Newbie
  • As a member with a premium subscription, it is not fair that I have to pay the same price as someone using the android or IOS platform. The Windows phone app is never updated and lacks radio, not to ...
  • user-removed
  • Not applicable
  • 717 Views
  • 4 replies
  • 2 likes
  • 717 Views
  • 4 replies
  • 2 likes

Playlists.net

I signed up with this site which succeeded "Shareplaylists.net." It seems to be a partner site to Spotify that allows you to share your Spotify lists with other people. I like the concept and have loaded one of my Spotify lists. My list has 17 differ...

  • Casual Listener
  • I signed up with this site which succeeded "Shareplaylists.net."  It seems to be a partner site to Spotify that allows you to share your Spotify lists with other people.  I like the concept...
  • dlwilson26
  • Casual Listener
  • 1947 Views
  • 6 replies
  • 0 likes
  • Other
  • 1947 Views
  • 6 replies
  • 0 likes