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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3741 Views
  • 28 replies
  • 6 likes
  • Other
  • 3741 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18264 Views
  • 8 replies
  • 2 likes
  • Other
  • 18264 Views
  • 8 replies
  • 2 likes

Spotify Google Maps integration on iOS

Latest iOS12, iPhone 8 P, both Google Maps and Spotify are up to date, I am following this article, https://support.spotify.com/us/listen_everywhere/in_the_car/google-maps/ to enable the Spotify integration in Google Maps, however, I do not see any M...

  • Newbie
  • Latest iOS12, iPhone 8 P, both Google Maps and Spotify are up to date,   I am following this article, https://support.spotify.com/us/listen_everywhere/in_the_car/google-maps/ to enable th...
  • Noreczek
  • Newbie
  • 821 Views
  • 1 replies
  • 6 likes
  • Other
  • 821 Views
  • 1 replies
  • 6 likes

bug report: pause/play in web player

PlanFree/PremiumDeviceWeb Player; Chrome 70Operating SystemOS X My Question or Issue So the toggling behavior of play/pause from clicks, and from hitting spacebar, are out of sync. Let's say I have the music playing and I hit ; the music does indeed ...

  • Newbie
  • Plan Free/Premium Device Web Player; Chrome 70 Operating System OS X   My Question or Issue  So the toggling behavior of play/pause from clicks, and from hitting spacebar, are out o...
  • joshft91
  • Casual Listener
  • 484 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 484 Views
  • 1 replies
  • 1 likes

Audio Stutter on PS4

PlanPremiumCountryIrelandDevicePS4 ProOperating System6.02 My Question or IssueI've noticed lately the audio quality on my PS4 in the spotify app stutters many times throughout a song. I've been through https://community.spotify.com/t5/Other-Partners...

  • Regular
  • Plan Premium Country Ireland Device PS4 Pro Operating System 6.02   My Question or Issue I've noticed lately the audio quality on my PS4 in the spotify app stutters many times througho...
  • 1228 Views
  • 0 replies
  • 1 likes
  • 1228 Views
  • 0 replies
  • 1 likes

Superuser Contribution Unlimited account being punctuated with ads

Listening to Spotify through the web-player with my Unlimited account, as I have done for years, but this week I've started getting ads in-between songs. How can I rectify this?

  • Casual Listener
  •   Listening to Spotify through the web-player with my Unlimited account, as I have done for years, but this week I've started getting ads in-between songs. How can I rectify this?
  • Guido
  • Spotify Legend
  • 697 Views
  • 5 replies
  • 0 likes
  • 697 Views
  • 5 replies
  • 0 likes

Superuser Contribution SPOTIFY FOR XBOX 360!

WE WANT THE SPOTIFY APPLICATION FOR XBOX 360! I mean, it's not that I don't have money to buy an Xbox One (I don't have money) but the PS3 has an application, we also deserve that.

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  • Newbie
  • WE WANT THE SPOTIFY APPLICATION FOR XBOX 360!   I mean, it's not that I don't have money to buy an Xbox One (I don't have money) but the PS3 has an application, we also deserve that. &...
  • Jemi
  • Spotify Legend
  • 1626 Views
  • 1 replies
  • 3 likes
  • Connect
    Other
  • 1626 Views
  • 1 replies
  • 3 likes

Superuser Contribution Available devices

PlanPremiumCountry GermanyDeviceSamsung Galaxy s9+, Android Oreo car radioOperating SystemAndroid OreoMy Question or IssueHello,I connect my car radio unit to the internet using my phones hotspot.But i can't use this connection to stream music via "a...

  • Regular
  • Plan Premium Country    Germany Device Samsung Galaxy s9+, Android Oreo car radio Operating System Android Oreo My Question or Issue Hello, I connect my car radio unit to th...
  • Katerina
  • Spotify Legend
  • 1198 Views
  • 3 replies
  • 0 likes
  • Connect
  • 1198 Views
  • 3 replies
  • 0 likes

Innapropriate ads need to be reported

I've heard an ad for a metal playlist four times now that blatantly threw an f-bomb within seconds of it playing. I don't know about you, but its kinda of an offensive word and super unprofessional for companies to use language in its advertisements ...

  • Newbie
  • I've heard an ad for a metal playlist four times now that blatantly threw an f-bomb within seconds of it playing. I don't know about you, but its kinda of an offensive word and super unprofessional f...
  • 346 Views
  • 0 replies
  • 4 likes
  • music
  • 346 Views
  • 0 replies
  • 4 likes

Google home mini plays alternate versions of songs.

When I ask my google home mini to play certain songs, it plays alternate versions of the song, usually live versions. For example, when I ask it to play one by Metallica, it plays a live version of the song.

  • Newbie
  • When I ask my google home mini to play certain songs, it plays alternate versions of the song, usually live versions. For example, when I ask it to play one by Metallica, it plays a live version...
  • 359 Views
  • 0 replies
  • 2 likes
  • Other
  • 359 Views
  • 0 replies
  • 2 likes

Random Songs Throughout All Playlists Grayed Out

I've had Spotify premium since 2009, but I've never ran into this issue and people have had similar problems, but I can't quite get close to what's going on here. This morning I woke up and random songs have been greyed out and unplayable on both of ...

  • Newbie
  • I've had Spotify premium since 2009, but I've never ran into this issue and people have had similar problems, but I can't quite get close to what's going on here. This morning I woke up and random so...
  • 407 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 407 Views
  • 0 replies
  • 0 likes

Policing commercial use of Spotify

How do Spotify police it's use in commercial contexts - for example Bars, Restaurants etc? Know you're only support personal use, but we all know that businesses use Spotify a lot when they shouldn't. How can they even tell if someone is using it com...

  • Casual Listener
  •   How do Spotify police it's use in commercial contexts - for example Bars, Restaurants etc? Know you're only support personal use, but we all know that businesses use Spotify a lot when they s...
  • SonicEmporium
  • Casual Listener
  • 1517 Views
  • 3 replies
  • 1 likes
  • business
  • 1517 Views
  • 3 replies
  • 1 likes

[Mobile][Social] Choosing multiple fav artists or songs on Tinder profile

Now it's listing some random artists which I have listened by accident. Not my favorite music and I don't talk about anthem song.

  • Regular
  • Now it's listing some random artists which I have listened by accident. Not my favorite music and I don't talk about anthem song.
  • 795 Views
  • 0 replies
  • 1 likes
  • Mobile
    Social
  • 795 Views
  • 0 replies
  • 1 likes

Superuser Contribution App Auto-plays Unwanted Songs in the Background

My Question or Issue As soon as I launch Spotify on my Phone, Web Player (Chrome) seems to develop a life of its own and goes into auto play of questionable songs and playlists. Stopping it doesn't help - after a couple of seconds it skips to another...

  • Casual Listener
  • My Question or Issue  As soon as I launch Spotify on my Phone, Web Player (Chrome) seems to develop a life of its own and goes into auto play of questionable songs and playlists. Stopping it do...
  • Jemi
  • Spotify Legend
  • 589 Views
  • 3 replies
  • 1 likes
  • 589 Views
  • 3 replies
  • 1 likes

Superuser Contribution Discovery Weekly List is not Updating after several Weeks of Spotify Usage

Hi,my "Your Discovery Weekly" Playlist is not updating on Mondays as it should.While my account is a bit older I use Spotify regulary since approx 2 month and am a premium Member since 3 weeks. What can I do to ensure the List is updated weekly ? Sim...

  • Newbie
  • Hi, my "Your Discovery Weekly" Playlist is not updating on Mondays as it should. While my account is a bit older I use Spotify regulary since approx 2 month and am a premium Member since 3 weeks. ...
  • Katerina
  • Spotify Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • Other
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite people listen together a playlist with chat function

Is the any possibilty for Spotify to make a function in the app there you can invite friends to listen a playlist?, listen the music togheter with chat, there we can chat and listen, listeners can suggest a song and the owner av playlist can add it i...

  • Newbie
  • Is the any possibilty for Spotify to make a function in the app there you can invite friends to listen a playlist?, listen the music togheter with chat, there we can chat and listen, listeners can su...
  • Katerina
  • Spotify Legend
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Why is so hard to implement a queue that works like a queue?

PlanPremiumCountryBrazilDeviceGalaxy 7Operating SystemAndroid The Add to Queue function in Android Devices is messy and confusing and apparently people at Spotify don't pay attemption on what paying customers think about this. Everybody in every part...

  • Music Fan
  •   Plan Premium Country Brazil Device Galaxy 7 Operating System Android     The Add to Queue function in Android Devices is messy and confusing and apparently  people at...
  • vzamora
  • Music Fan
  • 1229 Views
  • 6 replies
  • 0 likes
  • Other
  • 1229 Views
  • 6 replies
  • 0 likes

Superuser Contribution Grayed out local files and more

PlanPremiumCountry SwedenDevice(PC, Samsung Galaxy Core Prime)Operating System(Windows 10, Andriod) My Question or Issue I have many local files that I listen to through Spotify. I've imported them through Windows Media Player and most of them functi...

  • Newbie
  • Plan Premium Country  Sweden Device (PC, Samsung Galaxy Core Prime) Operating System (Windows 10, Andriod)   My Question or Issue  I have many local files that I listen to th...
  • Jemi
  • Spotify Legend
  • 6679 Views
  • 3 replies
  • 1 likes
  • Other
  • 6679 Views
  • 3 replies
  • 1 likes

Superuser Contribution unable to login with Facebook account on the Samsung Galaxy Watch

On my new Samsung Galaxy watch I can't login with my Facebook account. I see the error message "unable to login" even though my login and password (Facebook) are correct. Bluetooth is set "off" and WLAN is set "on". I checked the Facebook login datas...

  • Newbie
  • On my new Samsung Galaxy watch I can't login with my Facebook account. I see the error message "unable to login" even though my login and password (Facebook) are correct. Bluetooth is set "off" ...
  • Katerina
  • Spotify Legend
  • 835 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 835 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to install the spotify in my Xbox? (Student in Canada, but in India for few months)

I am a Indian Student in Canada and I have the Student discount Subscription. I bought a xbox in India. I am in India for few months, how do i install the spotify app? Its not in the store as my microsoft account is in india

  • Newbie
  • I am a Indian Student in Canada and I have the Student discount Subscription. I bought a xbox in India. I am in India for few months, how do i install the spotify app? Its not in the store ...
  • Katerina
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • Other
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop 3rd party using my device with Spotify Connect

I have been unable to find the answer on these forums but if anyone can point me in the right direction then please do. The problem I have is that a friend used their Spotify account to connect and stream via my AV amp but is now able to do that at a...

  • Newbie
  • I have been unable to find the answer on these forums but if anyone can point me in the right direction then please do.   The problem I have is that a friend used their Spotify account to conn...
  • Katerina
  • Spotify Legend
  • 638 Views
  • 1 replies
  • 0 likes
  • Denon
  • 638 Views
  • 1 replies
  • 0 likes

Superuser Contribution Most of my content gone - EDIT: problem is now spontaneously logged into different account

EDIT: I did finally figure out my web player somehow spontaneously logged me into a different account I didn't know I had, and my password for my usual account didn't work. The issue was it logged me in as "lilacks92" (which is also my email) instead...

  • Visitor
  • ...ry to figure out what was going on I clicked SOMETHING, I thought it was my username in the lower lefthand corner, and it displayed my public playlists only. So I thought I had been logged out s...
  • Katerina
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Other
  • 347 Views
  • 1 replies
  • 0 likes