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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • babatjie
  • Visitor
  • 5209 Views
  • 35 replies
  • 6 likes
  • Other
  • 5209 Views
  • 35 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18735 Views
  • 9 replies
  • 2 likes
  • Other
  • 18735 Views
  • 9 replies
  • 2 likes

Spotify Application ID on Gear Fit 2

Hi,I am trying to get a custom watch face running for my own pleasure and I am using a Tizen powered Samsung Gear Fit 2.I really want to make a Spotify logo on my watch face, so that I can tap to run the Spotify app on the watch.The problem I am havi...

  • Newbie
  • Hi, I am trying to get a custom watch face running for my own pleasure and I am using a Tizen powered Samsung Gear Fit 2. I really want to make a Spotify logo on my watch face, s...
  • JakeH2001
  • Newbie
  • 1213 Views
  • 2 replies
  • 0 likes
  • 1213 Views
  • 2 replies
  • 0 likes

Spotify dejo de funcionar para Windows Phone?

Hola buenas tardes! Hace ya algunas semanas que quiero utilizar la aplicación en mi dispositivo con windows phone como sistema operativo y no funciona. Quiero abrirlo y se cierra instantaneamente. Ya lo he desinstalado y vuelto a instalar y sigo obte...

  • Newbie
  • Hola buenas tardes! Hace ya algunas semanas que quiero utilizar la aplicación en mi dispositivo con windows phone como sistema operativo y no funciona. Quiero abrirlo y se cierra instantaneamente. Ya...
  • nurfurkenner
  • Newbie
  • 2705 Views
  • 1 replies
  • 0 likes
  • 2705 Views
  • 1 replies
  • 0 likes

Shirt doesn’t fit!

Spotify sent me an awesome shirt for using premium so much, I was stoaked when I opened it but...it’s way too small. I can’t find any contact info to see if they can send me the right size.anyone know what I can do?

  • Newbie
  • Spotify sent me an awesome shirt for using premium so much, I was stoaked when I opened it but...it’s way too small.  I can’t find any contact info to see if they can send me the right size. a...
  • Sebasty
  • Community Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Alexa APP Support Unavailable

I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student premium user and would love to figure out how to r...

  • Newbie
  • I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student...
  • DrewSmith
  • Newbie
  • 4638 Views
  • 2 replies
  • 4 likes
  • 4638 Views
  • 2 replies
  • 4 likes

Streams per country

Hey Just wondering if there's a way to check an artist's streams per country over the year? I'm looking to book people for a festival - just want to make sure I have some solid stats to back up our choices. I can only find weekly/daily top 200 charts...

  • Newbie
  • Hey   Just wondering if there's a way to check an artist's streams per country over the year?   I'm looking to book people for a festival - just want to make sure I have some solid stat...
  • 1452 Views
  • 0 replies
  • 0 likes
  • 1452 Views
  • 0 replies
  • 0 likes

Superuser Contribution Enable player in your browser

i keep getting this error when using Chrome v. 51.0.2704.106 not sure why, but even after doing the "Protected Content fix" it is still unable to launch the web player. any thoughts?

  • Music Fan
  • i keep getting this error when using Chrome v. 51.0.2704.106   not sure why, but even after doing the "Protected Content fix" it is still unable to launch the web player.   any th...
  • user-removed
  • Not applicable
  • 17259 Views
  • 13 replies
  • 7 likes
  • Web Player
  • 17259 Views
  • 13 replies
  • 7 likes

Ps4 app not working?

Hi ! I recentlg was trying to listen to music on my ps4 again but when I try launch it it says "there is not enough free system storage to start the application" and that I need to free up 134.2 mb but I have about 100 gbs+ free on the hdd it's on an...

  • Newbie
  • Hi ! I recentlg was trying to listen to music on my ps4 again but when I try launch it it says "there is not enough free system storage to start the application" and that I need to free up 134.2 mb b...
  • phan_times
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Spotify on Amazon Echo Dot

I have had my Amazon Echo Dot for a little over a month now, and up until a couple of weeks ago, I had no problem playing Spotify through it from my iPhone app. Now, no sound will come out and my Spotify app goes haywire skipping through songs withou...

  • Newbie
  • I have had my Amazon Echo Dot for a little over a month now, and up until a couple of weeks ago, I had no problem playing Spotify through it from my iPhone app. Now, no sound will come out and my Spo...
  • 518 Views
  • 0 replies
  • 0 likes
  • 518 Views
  • 0 replies
  • 0 likes

Party Playlist UI Change

This evening I contacted support as I thought I'd encountered a bug - but it turned out to be a feature I'd never heard of before, Party Playlists, where the mix is customised so the start and end times are different!I only found out while on the sup...

  • Newbie
  • This evening I contacted support as I thought I'd encountered a bug - but it turned out to be a feature I'd never heard of before, Party Playlists, where the mix is customised so the start and end ti...
  • 729 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 729 Views
  • 0 replies
  • 0 likes

Where can I find settings menu in Spotify Webplayer

I've been looking for the settings menu in the Spotify Webplayer to adjust preferences like autoplay songs, quality etc. but can't find it (Windows 10 - Chrome). This is really frustrating; Spotify interface hasn't improved in the last few years (Web...

  • Casual Listener
  • I've been looking for the settings menu in the Spotify Webplayer to adjust preferences like autoplay songs, quality etc. but can't find it (Windows 10 - Chrome).   This is really frustrat...
  • andrew94
  • Newbie
  • 71002 Views
  • 7 replies
  • 66 likes
  • 71002 Views
  • 7 replies
  • 66 likes

Is it a song or some other piece?

I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in addition to songs on Spotify, would it be possible to ...

  • Newbie
  • I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in add...
  • 467 Views
  • 0 replies
  • 0 likes
  • 467 Views
  • 0 replies
  • 0 likes

Heart/crossed circle system

Hello, I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly. I don't understand what happens if I push heart except it's added to my list of songs. Is there anything else ...

  • Casual Listener
  • Hello,   I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly.   I don't understand what happens if I push...
  • 557 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 557 Views
  • 0 replies
  • 0 likes

[WEB Player] Show more than 200 musics

Hi, I'm using the widget play button (playlist), and my playlist have 307 music's, and in the web widget only show 200. How can I enable to show more than 200 songs, to show all musics in my playlist...

  • Newbie
  • Hi, I'm using the widget play button (playlist), and my playlist have 307 music's, and in the web widget only show 200. How can I enable to show more than 200 songs, to show all musics in my playlist...
  • phan_times
  • Community Legend
  • 861 Views
  • 1 replies
  • 0 likes
  • 861 Views
  • 1 replies
  • 0 likes

Solved!! Some Songs Grayed out

Never used this service before, but I searched for a song from an ozzy osbourne cd that I can't seem to find. Its the Black Rain Tour Edition and the Song is I can't save you. However after signing up for the site and trying to play it, thats a big f...

  • Casual Listener
  • Never used this service before, but I searched for a song from an ozzy osbourne cd that I can't seem to find.  Its the Black Rain Tour Edition and the Song is I can't save you.  However aft...
  • JeffB4
  • Casual Listener
  • 2878 Views
  • 2 replies
  • 0 likes
  • 2878 Views
  • 2 replies
  • 0 likes

Solved!! MY FAVORITE SONG ISNT ON SPOTIFY!!!

Hi,I noticed on of Twenty One Pilot's songs, Kitchen Sink, isn't available on Spotify. I was really sad by this, it's apart of the album Regional at Best, but when I looked the album up, it wasn't there . So is there anyway I can request for it to be...

  • Visitor
  • Hi, I noticed on of Twenty One Pilot's songs, Kitchen Sink, isn't available on Spotify. I was really sad by this, it's apart of the album Regional at Best, but when I looked the album up, it wasn'...
  • ya-boi-expose
  • Casual Listener
  • 40336 Views
  • 14 replies
  • 1 likes
  • Other
  • 40336 Views
  • 14 replies
  • 1 likes

Getting an audiobook on a Spotify public playlist

I have a comedy audiobook on Spotifyhttps://open.spotify.com/album/1Z4PN3bdr1TyPKK3923pXF How can I get it submited/listed/noticed with this user? >https://open.spotify.com/user/audiobooksofficial Specifically this list:https://open.spotify.com/user/...

  • Casual Listener
  • I have a comedy audiobook on Spotify https://open.spotify.com/album/1Z4PN3bdr1TyPKK3923pXF   How can I get it submited/listed/noticed with this user? > https://open.spotify.com/user/...
  • Biks
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • Other
  • 594 Views
  • 2 replies
  • 0 likes

BMW connectedDrive crashes

Why does Spotify disappear from my BMW Connected Drive consol when it has played for a while? Car: BMW 5-series 2017Phone: Samsung S8 Any idea when it will be fixed?

  • Newbie
  • Why does Spotify disappear from my BMW Connected Drive consol when it has played for a while?  Car: BMW 5-series 2017 Phone: Samsung S8   Any idea when it will be fixed?
  • mehdikhelif
  • Newbie
  • 901 Views
  • 2 replies
  • 1 likes
  • Other
  • 901 Views
  • 2 replies
  • 1 likes

Andriod Auto Terrible Sound Quality

I just got an Android Auto-enabled head unit in my car. The sound is thin and lacking bass and depth. When I switch to simple bluetooth streaming, it sounds great. Is this a device issue, Android Auto implementation or what?

  • Casual Listener
  • I just got an Android Auto-enabled head unit in my car. The sound is thin and lacking bass and depth. When I switch to simple bluetooth streaming, it sounds great. Is this a device issue, Android Aut...
  • Siavash-TechDaD
  • Newbie
  • 2185 Views
  • 5 replies
  • 1 likes
  • Other
  • 2185 Views
  • 5 replies
  • 1 likes

Lost songs! :(

Hello, I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned...I've tried on playlist recovery but also has nothing to do ...

  • Newbie
  • Hello,  I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned... ...
  • user-removed
  • Not applicable
  • 415 Views
  • 1 replies
  • 0 likes
  • music
  • 415 Views
  • 1 replies
  • 0 likes

Volume Normalization Xbox One

Hello,I am having issues when listening to a playist on my Xbox One and playing a game at the same time. The volume is all over the place between tracks and I am constantly having to pause and adjust.It would be great if there was a volume normalizat...

  • Newbie
  • Hello, I am having issues when listening to a playist on my Xbox One and playing a game at the same time.   The volume is all over the place between tracks and I am constantly having to ...
  • lil_l0st
  • Casual Listener
  • 2356 Views
  • 1 replies
  • 1 likes
  • music
  • 2356 Views
  • 1 replies
  • 1 likes