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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6758 Views
  • 47 replies
  • 6 likes
  • Other
  • 6758 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

loggin in on TV

HI. I HAVE SPOTIFY THAT WORKS GREAT ON RADIO AND IPHONE DEVICES. MY TV HAS THE APP AND HAS WORKED GREAT UP UNTIL TODAY. NOW WHEN I TRY TO LOGIN IT HAS WEIRD 3 DOT STREAMING PICTURE THAT IS STUCK. I'VE DELETED IT AND STARTED OVER BUT IT'S STILL THE SA...

  • Newbie
  • HI.  I HAVE SPOTIFY THAT WORKS GREAT ON RADIO AND IPHONE DEVICES.  MY TV HAS THE APP AND HAS WORKED GREAT UP UNTIL TODAY.  NOW WHEN I TRY TO LOGIN IT HAS WEIRD 3 DOT STREAMING PICTURE ...
  • 473 Views
  • 0 replies
  • 0 likes
  • 473 Views
  • 0 replies
  • 0 likes

Playing different songs on different echo and dots

Hi all I have an echo and 2 dots. I have a family membefship also. I want to play music on my echo then my daughter wants to listen to different music on her dot. It only allows one of us to listen to music at one time. When we try different songs, i...

  • Newbie
  • Hi all   I have an echo and 2 dots. I have a family membefship also. I want to play music on my echo then my daughter wants to listen to different music on her dot. It only allows one of us to...
  • Roy83
  • Newbie
  • 1968 Views
  • 1 replies
  • 0 likes
  • 1968 Views
  • 1 replies
  • 0 likes

Reconnect Android app to Sonos stream?

Is there any way to reconnect the Android app to a running stream on Sonos? After a couple of hours the Spotify app on all Android devices lost the connection to Sonos, only the Sonos app is still showing the Spotify stream. As it is an artist's radi...

  • Casual Listener
  • Is there any way to reconnect the Android app to a running stream on Sonos? After a couple of hours the Spotify app on all Android devices lost the connection to Sonos, only the Sonos app is still sh...
  • Tangosurfer
  • Casual Listener
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

RHCP - Dani California -- Volume too low, not normalised

Everything works, but this is just too quiet. It can't just be me? Red Hot Chili Peppers – Dani California

  • Regular
  • Everything works, but this is just too quiet. It can't just be me?   Red Hot Chili Peppers – Dani California
  • spotifymaster23
  • Newbie
  • 656 Views
  • 1 replies
  • 0 likes
  • Other
  • 656 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Family: Error Premium is needed

Hello, our Yamaha N560-Receivers display an error message during connection from Spotify Premium Family, that we need Premium for connection. But we have Premium Family and it worked fine till last week. Any Suggestions?Thanks

  • Casual Listener
  • Hello,   our Yamaha N560-Receivers display an error message during connection from Spotify Premium Family, that we need Premium for connection. But we have Premium Family and it...
  • Andreas_P
  • Casual Listener
  • 1252 Views
  • 4 replies
  • 1 likes
  • Connect
    Other
  • 1252 Views
  • 4 replies
  • 1 likes

[Samsung Gear] Offline Music

This is specifically to address my Samsung Gear Sport. So, I do not have any issues dowloading playlists I create or any other playlist for that matter. However, there are always some trackes in the playlist I created that do not download. Does anyon...

  • Newbie
  • This is specifically to address my Samsung Gear Sport. So, I do not have any issues dowloading playlists I create or any other playlist for that matter. However, there are always some trackes in the ...
  • 366 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 366 Views
  • 0 replies
  • 0 likes

Samsung Gear change track when not the active playback device

Hi,Gear watch spotify app correctly shows track playing via headphones wired to S6 phone. When skipping forward a song: "This option is not supported if the device is not the active playback device" Disapointing, is this scheduled for development?Tha...

  • Newbie
  • Hi, Gear watch spotify app correctly shows track playing via headphones wired to S6 phone. When skipping forward a song:   "This option is not supported if the device is not the active p...
  • 449 Views
  • 0 replies
  • 0 likes
  • 449 Views
  • 0 replies
  • 0 likes

Solved!! Marantz M-CR610: today's firmware update removes Spotify app

This afternoon, I received email to tell me that my Marantz hifi would receive a firmware upgrade with a much-improved Spotify app. I turned on the hifi and let it download and install the new firmware when it prompted me. Now Spotify is unavailable ...

  • Casual Listener
  • This afternoon, I received email to tell me that my Marantz hifi would receive a firmware upgrade with a much-improved Spotify app.  I turned on the hifi and let it download and install the new ...
  • Markgeo85
  • Newbie
  • 17852 Views
  • 9 replies
  • 0 likes
  • Marantz
  • 17852 Views
  • 9 replies
  • 0 likes

Pioneer VSX-S510 spotify connect

Good morning,I’ve got a problem.since last week Thursday I’m unable to use Spotify connect.All apps have been reinstalled Network has been reset Pioneer has been resetI log in, doesn’t matter where, can be iPhone, iPad or laptop and I can play music....

  • Newbie
  • Good morning, I’ve got a problem. since last week Thursday I’m unable to use Spotify connect. All apps have been reinstalled  Network has been reset  Pioneer has been reset I log in, ...
  • moe30
  • Casual Listener
  • 6340 Views
  • 3 replies
  • 1 likes
  • 6340 Views
  • 3 replies
  • 1 likes

What happened to KANA-BOON?

An entire album is gone since a time ago. Do only I have this problem? If not, what happened? And will it ever come back? https://open.spotify.com/album/3XfcRL9lvavzkYOkVt9GtD

  • Newbie
  • An entire album is gone since a time ago. Do only I have this problem? If not, what happened? And will it ever come back?   https://open.spotify.com/album/3XfcRL9lvavzkYOkVt9GtD
  • Blue02
  • Casual Listener
  • 6053 Views
  • 1 replies
  • 0 likes
  • 6053 Views
  • 1 replies
  • 0 likes

Solved!! Printing Spotify Scanner

I wanted to know if I could still scan the Spotify code if it was printed out.

  • Newbie
  • I wanted to know if I could still scan the Spotify code if it was printed out.
  • Sebasty
  • Community Legend
  • 60821 Views
  • 1 replies
  • 1 likes
  • 60821 Views
  • 1 replies
  • 1 likes

Superuser Contribution Page selling Spotify accounts of users

I got my account stolen. A guy entered in my account and started using it like his own. I managed to track him in Facebook by one of the playlists he created naming it like his own name. I spoke to him and he told me he got my account data from an In...

  • Casual Listener
  • I got my account stolen. A guy entered in my account and started using it like his own. I managed to track him in Facebook by one of the playlists he created naming it like his own name. I spoke to h...
  • Melody
  • Spotify
  • 1309 Views
  • 1 replies
  • 1 likes
  • Other
  • 1309 Views
  • 1 replies
  • 1 likes

Solved!! Songs/albums going missing

I’m in the UK amd i’ve noticed that a lot of albums seem to be going missing and coming back(?) I listen to mostly metal and quite a few arists seem to have say one album or half the songs from an album going missing and I can no longer play them, bu...

  • Casual Listener
  • I’m in the UK amd i’ve noticed that a lot of albums seem to be going missing and coming back(?) I listen to mostly metal and quite a few arists seem to have say one album or half the songs from an al...
  • AidanJLyon
  • Casual Listener
  • 2279 Views
  • 2 replies
  • 0 likes
  • music
  • 2279 Views
  • 2 replies
  • 0 likes

User playlists no longer visible on categorys etc

Before an major update of the GUI a year or so back, you could browse through categorys and find playlists created by both users and record labels/spotify and other "official" stuff. The sorting was simply based on number of followers.After that majo...

  • Casual Listener
  • Before an major update of the GUI a year or so back, you could browse through categorys and find playlists created by both users and record labels/spotify and other "official" stuff. The sorting was ...
  • 363 Views
  • 0 replies
  • 0 likes
  • Other
  • 363 Views
  • 0 replies
  • 0 likes

Spotify Connect - loses sync to Sonos

Loss of sync to Sonos - through Spotify, with Spotify Connect to a Sonos speaker, playing a radio station, like a song; keeps playing on speaker but Spotify stalls on display of current song and doesn't move forward after song end

  • Newbie
  • Loss of sync to Sonos - through Spotify, with Spotify Connect to a Sonos speaker, playing a radio station, like a song; keeps playing on speaker but Spotify stalls on display of current song and does...
  • 699 Views
  • 0 replies
  • 3 likes
  • 699 Views
  • 0 replies
  • 3 likes

Songs saving that I didn't save

Hi there, Recently I've noticed that a lot of random songs have been appearing in my saved songs that I have never seen before, let alone saved myself. I have turned my Spotify to private session, I've changed my password in case I was hacked, I turn...

  • Newbie
  • Hi there,    Recently I've noticed that a lot of random songs have been appearing in my saved songs that I have never seen before, let alone saved myself. I have turned my Spotify to priv...
  • Sebasty
  • Community Legend
  • 1277 Views
  • 1 replies
  • 0 likes
  • Other
  • 1277 Views
  • 1 replies
  • 0 likes

Play with Spotify's recommender algorithm

Hi everyone, I am a researcher at KU Leuven. We are looking for participants for an online experiment with the Spotify recommender system. The idea of the experiment is to allow users to easily interact with the Spotify algorithm and to better person...

  • Casual Listener
  • Hi everyone,   I am a researcher at KU Leuven. We are looking for participants for an online experiment with the Spotify recommender system. The idea of the experiment is to allow users to e...
  • 535 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 535 Views
  • 0 replies
  • 0 likes

Solved!! Bring back Artist Explorer

Please bring back the https://artistexplorer.spotify.com/ . It was so greate tool to explore music and create playlists.

  • Roadie
  • Please bring back the https://artistexplorer.spotify.com/ . It was so greate tool to explore music and create playlists.
  • MattSuda
  • Spotify Star
  • 1359 Views
  • 3 replies
  • 0 likes
  • music
  • 1359 Views
  • 3 replies
  • 0 likes

Moby's 'Memory Gospel' is suddenly 1 minute shorter, cuts off in the middle of the song

Moby's Memory Gospel track on 'Play - B-sides' is suddenly 1 minute shorter, and cuts off in the middle of the track

  • Newbie
  • Moby's Memory Gospel track on 'Play - B-sides' is suddenly 1 minute shorter, and cuts off in the middle of the track
  • 441 Views
  • 0 replies
  • 1 likes
  • music
  • 441 Views
  • 0 replies
  • 1 likes

Talk to your customers

Here is a great idea. share your logic with your customers. Even if the news is bad.Clearly lots of people want the download limit removed. Like me they want access to all their music off line.Now you may have a really strong reason for keeping the l...

  • Music Fan
  • Here is a great idea. share your logic with your customers. Even if the news is bad. Clearly lots of people want the download limit removed. Like me they want access to all their music off line. No...
  • 403 Views
  • 0 replies
  • 0 likes
  • Your Music
  • 403 Views
  • 0 replies
  • 0 likes