Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 15241 Views
  • 8 replies
  • 1 likes
  • Other
  • 15241 Views
  • 8 replies
  • 1 likes

Integration between BMW OS and Spotify

Hello! When I connect my iPhone 6 (also tried with iPhone 5s and 5) to my BMW over Bluetooth it only shows the first song playing and its album cover. But all other songs after the first one is then named the same (ex, if the first one is "BlablaArti...

  • Newbie
  • Hello!   When I connect my iPhone 6 (also tried with iPhone 5s and 5) to my BMW over Bluetooth it only shows the first song playing and its album cover. But all other songs after the first one...
  • osornios
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 263 Views
  • 1 replies
  • 0 likes

Shuffle Playback

Hello, I would like to know if it's normal that when I use Shuffle fonction, it's doesn't use all songs of my playlist, just some of the first. It happens on my Android phone, IOS Ipad and Windows computer. Hope I will be understood, thank you

  • Casual Listener
  • Hello,   I would like to know if it's normal that when I use Shuffle fonction, it's doesn't use all songs of my playlist, just some of the first. It happens on my Android phone, IOS Ipad and W...
  • 154 Views
  • 0 replies
  • 0 likes
  • Other
  • 154 Views
  • 0 replies
  • 0 likes

Can't log in

I'm trying to use my email to log in. I have reset my password but it won't log me in. Is tellingme to log in using my spotify credentials and my facebook is not associated with my account. I know this. If is why I'm logging in with email credentials...

  • Newbie
  • I'm trying to use my email to log in. I have reset my password but it won't log me in. Is tellingme to log in using my spotify credentials and my facebook is not associated with my account. I know th...
  • Nico
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 167 Views
  • 1 replies
  • 0 likes

Vodafone Partner Premium

can someone help me please? i got a vodafone promotion that give me 1 year of premium , i activate it on my facebook account but it doesn't work, what i've to do?

  • Newbie
  • can someone help me please?  i got a vodafone promotion that give me 1 year of premium , i activate it on my facebook account but it doesn't work, what i've to do?
  • 183 Views
  • 0 replies
  • 0 likes
  • Connect
  • 183 Views
  • 0 replies
  • 0 likes

Sony STR-1040 AV-Receiver AirPlay Connection Problem

I ued to stream my music with AirPlay from my iPad or iPhone to my Sony Receiver (STR-1040), which until now worked like a charm. But since 2 weeks ago, I can't get to make the connection with my receiver. After I click on More Devices and then on my...

  • Newbie
  • I ued to stream my music with AirPlay from my iPad or iPhone to my Sony Receiver (STR-1040), which until now worked like a charm. But since 2 weeks ago, I can't get to make the connection with my rec...
  • flyguycali
  • Newbie
  • 1437 Views
  • 1 replies
  • 0 likes
  • Sony
  • 1437 Views
  • 1 replies
  • 0 likes

Music not playing

I have uploaded my music to spotify and was able to stream it for the past two years or so. Now when i attempt to play it the music will not play and the art work is missing. I used the contact form to report that it is broken. However I have not hea...

  • Casual Listener
  • I have uploaded my music to spotify and was able to stream it for the past two years or so. Now when i attempt to play it the music will not play and the art work is missing. I used the contact form ...
  • osornios
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • Other
  • 205 Views
  • 3 replies
  • 0 likes

Followers - Artist

HelloHow can I ser who are my followers of my band? I have entered into my band account but cant see it. I have weitten to spotify help email and no answer.Do tou know the email from spotify artist help?Thanks

  • Casual Listener
  • Hello How can I ser who are my followers of my band? I have entered into my band account but cant see it. I have weitten to spotify help email and no answer. Do tou know the email from spotify arti...
  • osornios
  • Spotify Star
  • 283 Views
  • 5 replies
  • 0 likes
  • Other
  • 283 Views
  • 5 replies
  • 0 likes

Windows Phone 8.1 - Application Spotify se bloque après la lecture de quelques morceaux

Bonjour, Depuis la dernière mise à jour de Spotify sur Windows Phone, j'éprouve des difficultés à écouter de la musique en streaming sur mon téléphone (Lumia 635 avec Windows Phone 8.1). En fait, la lecture démarre bien, je peux écouter deux ou trois...

  • Gig Goer
  • ...bsp; En fait, la lecture démarre bien, je peux écouter deux ou trois titres, puis la lecture s'arrête. C'est un peu comme si les blocs publicitaires ne passaient pas, on dirait que ça bloque t...
  • histat46
  • Gig Goer
  • 559 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 559 Views
  • 6 replies
  • 0 likes

Is Drake Breaking the Internet?

everytime i try to play Drake's newest album, it won't play. and if i try to save it, it won't save and the app will crash.that is happening whether i am on desktop or my iphone.i checked, and my spotify doesnt show any need ot being updated...unless...

  • Casual Listener
  • everytime i try to play Drake's newest album, it won't play. and if i try to save it, it won't save and the app will crash. that is happening whether i am on desktop or my iphone. i checked, and my...
  • user-removed
  • Not applicable
  • 664 Views
  • 5 replies
  • 0 likes
  • Web Player
  • 664 Views
  • 5 replies
  • 0 likes

[BB] Password login fail

Hi, It's happened twice now that whenever I've left the Spotify App on my Blackberry 9780, I can't login anymore. This is the message I receive: "Login Failed Could not login to Spotify. Maybe you've changed or misspelled your password?" It's the sam...

  • Casual Listener
  • Hi,    It's happened twice now that whenever I've left the Spotify App on my Blackberry 9780, I can't login anymore. This is the message I receive:    "Login Failed C...
  • CoPowah
  • Newbie
  • 1792 Views
  • 9 replies
  • 0 likes
  • 1792 Views
  • 9 replies
  • 0 likes

Chrome cast audio quality when casting VS Spotify app

When play ing Spotify on my Android phone I can select extreme quality. With the Google cast app I can cast this to my Chromecast audio.When selecting the CCA as output device in the Spotify app my settings only allo automatic.Will quality be differe...

  • Casual Listener
  • When play ing Spotify on my Android phone I can select extreme quality. With the Google cast app I can cast this to my Chromecast audio. When selecting the CCA as output device in the Spotify app my...
  • user-removed
  • Not applicable
  • 2558 Views
  • 1 replies
  • 1 likes
  • bitrate
    Chromecast Android
    chromecast audio
  • 2558 Views
  • 1 replies
  • 1 likes

Offensive Ad

Every few songs on Spotify, I get some tanning salon ad that says "Why be pale and pasty, when you can be tan and tasty." How could you possibly allow this? When did it become acceptable to degrade someone's skin color in a paid advertisement? People...

  • Newbie
  • Every few songs on Spotify, I get some tanning salon ad that says "Why be pale and pasty, when you can be tan and tasty." How could you possibly allow this? When did it become acceptable to degrade s...
  • bertrand_c_p
  • Newbie
  • 631 Views
  • 2 replies
  • 0 likes
  • Other
  • 631 Views
  • 2 replies
  • 0 likes

Recently Played artists won't refresh

About 5 days ago, I noticed that the recently played artists section on my profile stopped updating, and has been stuck with the same lineup of artists for a few days now. I've already uninstalled and reinstalled the software on my phone. The problem...

  • Regular
  • About 5 days ago, I noticed that the recently played artists section on my profile stopped updating, and has been stuck with the same lineup of artists for a few days now. I've already uninstalled an...
  • MattSuda
  • Spotify Star
  • 4659 Views
  • 11 replies
  • 10 likes
  • 4659 Views
  • 11 replies
  • 10 likes

Some one else continues to access my account

I have clicked the log off of all devices multiple times but everytime I open my Spotify it tells me it is listen to music on someone's Mac book who I do not know. I am very upset and have tried contacted Spotify multiple times and nothing has been d...

  • Casual Listener
  • I have clicked the log off of all devices multiple times but everytime I open my Spotify it tells me it is listen to music on someone's Mac book who I do not know. I am very upset and have tried cont...
  • ggsmith
  • Newbie
  • 348 Views
  • 4 replies
  • 0 likes
  • Other
  • 348 Views
  • 4 replies
  • 0 likes

Desktop and Android - not playing songs/skipping

All was working fine yesterday afternoon but by the evening I was having problems. If I try to play a single song in a queue of one, it instantly stops and if I try to play an album or playlist it displays each song as if it's going to play it one af...

  • Casual Listener
  • All was working fine yesterday afternoon but by the evening I was having problems. If I try to play a single song in a queue of one, it instantly stops and if I try to play an album or playlist it di...
  • Mme_G
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 279 Views
  • 2 replies
  • 0 likes

Chromecast Keep Freezing

Hi, When i play on Iphone / Ipad or PC, no problem but the minute i start streaming to Chromecast, it starts freezing very 10 seconds for 1 or 2 second to download like if i was on 56k connection ... What is going on ? Thank you for your help !

  • Newbie
  • Hi,    When i play on Iphone / Ipad or PC, no problem but the minute i start streaming to Chromecast, it starts freezing very 10 seconds for 1 or 2 second to download like if i was o...
  • MaryS
  • Roadie
  • 1094 Views
  • 1 replies
  • 0 likes
  • 1094 Views
  • 1 replies
  • 0 likes

Automatic pausing

My music pauses out of nowhere. How do I stop that?

  • Casual Listener
  • My music pauses out of nowhere. How do I stop that?
  • 200 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 200 Views
  • 0 replies
  • 0 likes

PS4 App: navigation usability issue when browsing playlists, if user has many playlists

I've signed up specifically to post this as it has been bugging me ever since the PS4 app was released and it would be (I assume) such a simple fix. Basically, when you are browsing your playlists, if you have a lot of them, it can take time reach th...

  • Visitor
  • I've signed up specifically to post this as it has been bugging me ever since the PS4 app was released and it would be (I assume) such a simple fix.   Basically, when you are browsing your pla...
  • 239 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 239 Views
  • 0 replies
  • 0 likes