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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

62125 Views

7 replies

4 likes

  • 62125 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Madja12

Visitor

38698 Views

217 replies

19 likes

Other
  • 38698 Views
  • 217 replies
  • 19 likes

Cannot use Spotify Desktop App (Windows 10)

Every time I try to open the application on my desktop the window pulls up and is just black. The loading icon appears and disappears every second next to the cursor. I never get a "application is not responding" message and it just sits there. I've ...

Newbie

Every time I try to open the application on my desktop the window pulls up and is just black. The loading icon appears and disappears every second next to the cursor. I never get a "application is no...

kereg

Newbie

715 Views

3 replies

1 likes

Web Player
Windows
  • 715 Views
  • 3 replies
  • 1 likes

rinnovo automatico

Ho pagato € 0.99 per avere spotify premium per due mesi...dopo questi due mesi mi hanno accreditato un costo di € 9.99 per avere Premium senza che io avessi dato la conferma...come posso fare?

Newbie

Ho pagato € 0.99 per avere spotify premium per due mesi...dopo questi due mesi mi hanno accreditato un costo di € 9.99 per avere Premium senza che io avessi dato la conferma...come posso fare?

valenzio7

Casual Listener

546 Views

1 replies

0 likes

Samsung
  • 546 Views
  • 1 replies
  • 0 likes

No songs will play [Web player]

When I click on play, or when I specifically play a song on the playlist or artist, it won't play anything. Sometimes the song is highlighted green, but usually not. Had this problem for a couple of days. Tried all the usual fixes such as restarting ...

Casual Listener

When I click on play, or when I specifically play a song on the playlist or artist, it won't play anything. Sometimes the song is highlighted green, but usually not. Had this problem for a couple of ...

modc

Newbie

795 Views

4 replies

1 likes

Web Player
Windows
  • 795 Views
  • 4 replies
  • 1 likes

Windows 10 mobile working for anyone?

Hi!Have had problems on my Lumia 950 with the latest windows mobile and latest Spotify app.It reloads every 5-7 seconds regardless on which page I am on. If I manage to start a song, it cuts off after 7 seconds.The only fix is to listen to albums in ...

Music Fan

Hi! Have had problems on my Lumia 950 with the latest windows mobile and latest Spotify app. It reloads every 5-7 seconds regardless on which page I am on. If I manage to start a song, it cuts off ...

358 Views

0 replies

1 likes

  • 358 Views
  • 0 replies
  • 1 likes

Unable to access my spotify profile and playlists

I cannot get into my spotify profile but could still access my playlists. My friends cannot see my profile either. My profile does come up on the search but one you click on it or click on the profile on the top right it comes up "please go online to...

Newbie

I cannot get into my spotify profile but could still access my playlists. My friends cannot see my profile either. My profile does come up on the search but one you click on it or click on the profil...

sol83

Newbie

633 Views

3 replies

0 likes

Other
  • 633 Views
  • 3 replies
  • 0 likes

Help With Spotify Web Player

My Spotify web player is playing the wrong songs. It seems to be stuck in a glitch that i dont know how to fix. I've tried deleting my cookies but it didn't do any good. its playing lets go by calvin harris but it should be playing roses by the chain...

Newbie

My Spotify web player is playing the wrong songs. It seems to be stuck in a glitch that i dont know how to fix. I've tried deleting my cookies but it didn't do any good. its playing lets go by calvin...

397 Views

0 replies

1 likes

Web Player
Windows
  • 397 Views
  • 0 replies
  • 1 likes

Solved!! No longer able to repeat 1 song

Up until this newest update I could press repeat once to put the whole playlist on repeat, then again to repeat just that one song, and a third click would turn off repeat. Now it only goes between repeat all and turning repeat off. It's the same on ...

Music Fan

Up until this newest update I could press repeat once to put the whole playlist on repeat, then again to repeat just that one song, and a third click would turn off repeat. Now it only goes between r...

1298258156

Regular

109061 Views

70 replies

18 likes

Web Player
  • 109061 Views
  • 70 replies
  • 18 likes

Sorting By Column (Web Player)

Where has the sorting by clicking on the column headers gone. seriously this is St Paddys day not april fools.

Newbie

Where has the sorting by clicking on the column headers gone. seriously this is St Paddys day not april fools.

3_Fourths_Geek

Casual Listener

423 Views

1 replies

3 likes

Web Player
  • 423 Views
  • 1 replies
  • 3 likes

Smart TV

Just this week Spotify hasn't been working on my tv. I've got a Samsung Smart TV. Any help with this issue? The app will open but only to a logo screen. Thanks in advance.

Newbie

Just this week Spotify hasn't been working on my tv. I've got a Samsung Smart TV. Any help with this issue? The app will open but only to a logo screen. Thanks in advance.

255 Views

0 replies

0 likes

Samsung
  • 255 Views
  • 0 replies
  • 0 likes

Songs won't play from collection

So for a few days now on the webplayer I haven't been able to play any songs from my collection (https://play.spotify.com/collection/songs) I press the play button and simply nothing happens. Also if I try going to an artist's personal page and I hav...

Newbie

So for a few days now on the webplayer I haven't been able to play any songs from my collection (https://play.spotify.com/collection/songs) I press the play button and simply nothing happens.  ...

531 Views

0 replies

2 likes

Web Player
Windows
  • 531 Views
  • 0 replies
  • 2 likes

Solved!! Spotify won't play songs

Whenever I go to the web player for spotify, it will load properly and all that, but when I go to play a song it just won't play. I can't listen to any of my music because of it and it's really frustrating.

Casual Listener

Whenever I go to the web player for spotify, it will load properly and all that, but when I go to play a song it just won't play. I can't listen to any of my music because of it and it's really frust...

Rorey

Spotify

7073 Views

17 replies

2 likes

Web Player
  • 7073 Views
  • 17 replies
  • 2 likes

Layout Change - no longer able to edit playlists

Hoping someone can help me on this one - I had to restart my work computer and now I have a different layout which is very unfriendly and I cannot edit my playlists. This layout is showing on Firefox, IE and Chrome. The old layout had the playbar at ...

Casual Listener

  Hoping someone can help me on this one - I had to restart my work computer and now I have a different layout which is very unfriendly and I cannot edit my playlists.  This layout is show...

Demon_Spawn

Casual Listener

3230 Views

6 replies

0 likes

Web Player
  • 3230 Views
  • 6 replies
  • 0 likes

Cannot Play From Saved Music?

As of the most recent update to Web Player, I cannot play from my songs that I have saved. Before I used to just play through them all as if it were a playlist, but now I go to "My Music" and all my saved songs are still there, but if I click on 'pla...

Newbie

As of the most recent update to Web Player, I cannot play from my songs that I have saved. Before I used to just play through them all as if it were a playlist, but now I go to "My Music" and all my ...

Angelunderoath

Newbie

567 Views

1 replies

1 likes

Other
  • 567 Views
  • 1 replies
  • 1 likes

Lost all my saved music

Hi, im not sure if anyone would be able to help me. All of the music that i have saved to my library NOT to playlists, but my songs section, have been removed.I didn't remove any of these songs. I was just wondering if there was a way someone would b...

Newbie

Hi, im not sure if anyone would be able to help me.   All of the music that i have saved to my library NOT to playlists, but my songs section, have been removed. I didn't remove any of these ...

295 Views

0 replies

0 likes

Other
  • 295 Views
  • 0 replies
  • 0 likes

New Web Player - Loop song not possible

Hello, today I have noticed a new design in the web player (play.spotify.com). I cannot loop a song anymore. When I click on the repeat icon, it gets highlighted. I click again, and it turns off. It should show the little "1" or sth. similar to indic...

Newbie

Hello,   today I have noticed a new design in the web player (play.spotify.com).   I cannot loop a song anymore. When I click on the repeat icon, it gets highlighted. I click again, and...

MattSuda

Spotify Star

1321 Views

1 replies

0 likes

Web Player
  • 1321 Views
  • 1 replies
  • 0 likes

Others connected to my Sony speaker via Spotify Connect

Hi, I have a Sony SRS-X77 which works really well with Spotify and all, but there is a nuisance when it comes to Spotify Connect. Others can choose to play music on my speaker via Spotify Connect, even though they are not connected to the same networ...

Newbie

Hi,   I have a Sony SRS-X77 which works really well with Spotify and all, but there is a nuisance when it comes to Spotify Connect. Others can choose to play music on my speaker via Spotify Co...

570 Views

0 replies

0 likes

Connect
  • 570 Views
  • 0 replies
  • 0 likes

Web Player Will Not Play Music

I've searched through other people's messages to see if anyone was having the same problem, but none were exactly the same. The web player started off fine in Chrome this morning after selecting a song from my library and letting it play. When I trie...

Casual Listener

I've searched through other people's messages to see if anyone was having the same problem, but none were exactly the same.    The web player started off fine in Chrome this morning after...

Tifa

Casual Listener

777 Views

4 replies

1 likes

Web Player
Windows
  • 777 Views
  • 4 replies
  • 1 likes

Discover Weekly Playlist Photo

Photo of the screenI have my ex gf photo on my Discover Weekly playlist.How can i change it?

Casual Listener

Photo of the screenI have my ex gf photo on my Discover Weekly playlist.How can i change it?  

hgokayoz

Casual Listener

586 Views

2 replies

0 likes

Other
  • 586 Views
  • 2 replies
  • 0 likes

Bug In Spotify PS4

It seems this bug still plagues the app for ps3 and ps4, dkes spotiy even care about its customers,heres why when i run the app on my ps4 and play a game at tbe sametime, ater a few songs the app would stall and not play anytning until i actually re ...

Regular

It seems this bug still plagues the app for ps3 and ps4, dkes spotiy even care about its customers,heres why when i run the app on my ps4 and play a game at tbe sametime, ater a few songs the app wou...

g7755725

Regular

495 Views

2 replies

0 likes

Other
  • 495 Views
  • 2 replies
  • 0 likes

Spotify changes playlist

When I start a playlist, any playlist, after the first song (or if I skip to the next song) Spotify will start playing a different playlist. It's always the same playlist that replaces my choice. I've tried to log out and back in, I've tried to close...

Casual Listener

When I start a playlist, any playlist, after the first song (or if I skip to the next song) Spotify will start playing a different playlist. It's always the same playlist that replaces my choice.&nbs...

MattSuda

Spotify Star

405 Views

3 replies

0 likes

  • 405 Views
  • 3 replies
  • 0 likes