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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81746 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62005 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197763 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29596 Views
44 replies
4 likes
I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed again and sent me another invite. - tried logging in it showed that ^ (...
I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed a...
Spotify Legend
422 Views
1 replies
0 likes
Ben 6 aya yakındır aile için premium üyeliği kullanıyordum. Aile üyelerimizden ana hesaba sahip kişi çıkmak istedi bizde dağıldık. Fakat aynı kişiler ile başka bir aile için premium hesabına giremiyorum.
Ben 6 aya yakındır aile için premium üyeliği kullanıyordum. Aile üyelerimizden ana hesaba sahip kişi çıkmak istedi bizde dağıldık. Fakat aynı kişiler ile başka bir aile için premium hesabına giremiyo...
Spotify Legend
3476 Views
1 replies
0 likes
Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in advance.
Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in a...
Community Legend
683 Views
1 replies
0 likes
Planfamiliar PremiumPaís Colombia Mi pregunta o problema Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta
Plan familiar Premium País Colombia Mi pregunta o problema Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ...
Spotify Legend
1117 Views
1 replies
0 likes
Plan PREMIUM FAMILYCountry (PH) Device(iPhone 6s)Operating System(iOS 11) My Question or Issue Hello! Have noticed a concern regarding your monthly renewal for Spotify Premium Family. It seems that I (the owner) checked my family and all 5 of them we...
Plan PREMIUM FAMILY Country (PH) Device (iPhone 6s) Operating System (iOS 11) My Question or Issue Hello! Have noticed a concern regarding your monthly renewal for S...
Spotify Legend
900 Views
1 replies
1 likes
Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution seems to make sense; https://community.spotify.com/t5/Accounts/Gift-card-an...
Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution s...
Spotify Star
9636 Views
4 replies
1 likes
This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I click on the 'Accept Invitation' link and then immediately sent to my...
This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I c...
Spotify Legend
579 Views
2 replies
2 likes
PlanPremium for FamilyCountry CanadaDeviceiPhone 5SOperating SystemiOS 11.4 My Question or IssueMy son has received the email inviting him to the family plan, but when following the two links (visit this page; accept invitation) it requires him to lo...
Plan Premium for Family Country Canada Device iPhone 5S Operating System iOS 11.4 My Question or Issue My son has received the email inviting him to the family plan, but when f...
Spotify Legend
750 Views
1 replies
0 likes
I can't invite my family for the premium. It’s not sending the email, even if I re-send it. Please help !
I can't invite my family for the premium. It’s not sending the email, even if I re-send it. Please help !
Spotify Legend
632 Views
5 replies
0 likes
I currently am on the Premium family plan with my mom and brothers. We have been on it for a few years now. Now that I am in college I wanted to do the student plan so that I could have a Hulu account too. No matter what I try, it will not work. Can ...
I currently am on the Premium family plan with my mom and brothers. We have been on it for a few years now. Now that I am in college I wanted to do the student plan so that I could have a Hulu a...
Community Legend
756 Views
1 replies
0 likes
None of the below information is required. Recently I've lost my familiar subscription, Now I am trying to update my payment but it doesn't acept my debit card, same card I've used last time... It just say "error", my debit card is able to make purch...
None of the below information is required. Recently I've lost my familiar subscription, Now I am trying to update my payment but it doesn't acept my debit card, same card I've used last time... It ju...
Community Legend
532 Views
1 replies
0 likes
Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up saying "You can only change your family premium sett...
Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up s...
Spotify Legend
554 Views
1 replies
0 likes
PlanPremium (first time ever) CountryGER Payment:Paypal I had always the add 3 month of premium for 0,99 €, so I made finally a Unidays account and login as a student, so far all right. Then I clicked at the 0,99 € for 3 month button and go to playpa...
Plan Premium (first time ever) Country GER Payment: Paypal I had always the add 3 month of premium for 0,99 €, so I made finally a Unidays account and login as a...
Spotify Star
1631 Views
8 replies
1 likes
PlanPremium CountryPerú Operating System(iOS, Android) My Question or IssueMy wife has been removed from my Family Plan and we obviously live in the same place. My sister in law who also lives with us wasn't removed from the plan. I sent the invite a...
Plan Premium Country Perú Operating System (iOS, Android) My Question or Issue My wife has been removed from my Family Plan and we obviously live in the same place. M...
Spotify Star
1084 Views
3 replies
0 likes
PlanPremiumCountry UK My Question or Issue My account was compromised back in April and I contacted Spotify at the time regarding this as the attacker upgraded me to a family account. I beleived that the issues were resolved following a conversation ...
...pgraded me to a family account. I beleived that the issues were resolved following a conversation with a very friendly support agent, who moved my account back to a normal premium one. U...
Spotify Legend
411 Views
1 replies
0 likes
Hello, I see that there isn't Premium for Family on the account pageIsn't still available for Romania?
Hello, I see that there isn't Premium for Family on the account page Isn't still available for Romania?
Spotify Legend
12191 Views
5 replies
9 likes
PlanPremium / FamilyCountry U.S.DeviceiPhoneOperating SystemiOS 10 My Question or IssueSince Spotify is not robust enough to allow a user to make a simple change to their address, all the help articles state you must sign out of all devices and creat...
Plan Premium / Family Country U.S. Device iPhone Operating System iOS 10 My Question or Issue Since Spotify is not robust enough to allow a user to make a simple change to t...
Regular
1795 Views
4 replies
0 likes
PlanPremiumCountryBrazil DeviceIphone 6sOperating SystemiOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in my personal info it doesn't say anything.
Plan Premium Country Brazil Device Iphone 6s Operating System iOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in m...
Spotify Legend
722 Views
5 replies
0 likes
Grüß euch, Ich werde demnächst umziehen und wollte nun mal nachsehen wie ich meine Wohnadresse des Accounts ändern kann. Bin dabei darauf gestoßen das dies nicht möglich sei und ich einen neuen! Account erstellen muss! Dann muss ich ja auch meine kom...
...euen! Account erstellen muss! Dann muss ich ja auch meine komplette Musikbibliothek neu zusammensuchen und zusammenstellen (nutze Spotify Family, müssen dann auch meine Geschwister welche d...
Spotify Legend
2468 Views
1 replies
0 likes
I am setting up my family on the plan to where each can listne to what they want when they want. When I send the invite do they have to set up their own account as I attempted with my "work account" on my work phone and it controlled my "personal pho...
I am setting up my family on the plan to where each can listne to what they want when they want. When I send the invite do they have to set up their own account as I attempted w...
Spotify Star
416 Views
1 replies
1 likes
