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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have a premium family account and after we have been using for a year, suddunlly all my family members got kicked out of the account. I send them multiple invitations however when they click on the JOIN TO FAMILY button, the sitre asks for home adr...
when I sent an invite to my daughter through the family plan it says her email and password are wrong. We also updated phones and handed down our phones and now my son can’t sign into his and his was set up on his other phone. Not having a phone numb...
PlanFamily PremiumCountryGreece My Question or IssueI have invited my brother 2 consecutive times in our family account. When he verified our address a few days later, he got kicked out, and when I re-invited him, he can't join anymore. I invited him...
PlanFamily PremiumCountry Sweden My Question or Issue I missed to reply to a confirmation request from Spotify due to holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I reconnect that user account with our Fa...
Hi everyone, There are 5 users who use family member with me. A month ago, my brother was told that the address had to be verified and we did it but it was not accepted. We reached a solution using online support. 4 days ago I received another mail s...
Hola un miembro de mi cuenta familiar se confundio y puso mi Nombre y Apellido en vez de los de ella . (le envíe captura para que no se equivocara de dirección y codigo postal) ¿Se puede modificar?PlanFamily PremiumCountry ChileDeviceMoto G5 PlusOper...
PlanPremiumCountry UK Subscription (Live in Indonesia)Device(Samsung Galaxy S5, Macbook Pro late 2015)Operating System(iOS 10) My Question or Issue Hi, My offline songs keep being deleted from my playlists and I've seen that this seems to be a proble...
I have been a Premium customer for two + years and recently changed to the Family Plan so my wife and daughter can join in the fun... however, now when I login to my account it's showing I have a Free account. The strange thing is my wife and daughte...
Hi.Im on family plan but i sas charged with Premium as Well on m'y account. How can i desactivate my payement? There je instructions but i dont find the page. Does it happened to anyone ?
When I add family members it says "unable to join family plan" when I try to add them.
PlanPremium for FamilyCountryCanadDevicesPC, MacbookOperating SystemiOS 10, Windows 10 My Question or IssueSince logging into Spotify on my new PC running Window 10, I can no longer access the owner account. Login for the owner account is via Faceboo...
I have problems with starting and invite members to Premium Family.The site Premium for Family is emty. What is wrong?
Hello everyone,I have a problem with my new family premium account. My daughter received the invitation mail and succeeded to join but my husband didn't even receive the mail.We tried to cancel the invitation and send it again, it didn't work. We als...
Planpremium for familyCountryAustraliaDeviceall My Question or Issue I needed to change my address to the owner of the premium pack so i tried, however it doesn't work when I submit the address. It's the exact same address as the owner. I also logged...
My girlfriend and I just moved together, I sent her the invite but submitted the wrong ZIP code.She still was able to use the account for a few weeks but she told me that she received a notification today letting her know that account could not be ve...
PlanPremium-FamilyCountry DenmarkDeviceTried iPhone 6S, iPhone X and PCOperating SystemiOS, Windows 10 My Question or IssueI have upgraded my Premium subscription to Family - however none of the family accounts that I have created by sending invites ...
PlanPremium FamilyCountry SwedenDeviceiPhone 7Operating System My Question or IssueMy husband and I (living at the same address) are having a Family plan that he is paying for and sharing with me. We’ve had it for a while already (maybe a year or two...
Plan: Premium for Family Country: NorwayDevice: Samsung Galaxy S8 plus My Question or Issue: I signed up for the Spotify family plan to add a third family member, my daughter, to the Premium for Family. She doesn't have an email account, but her own ...
Helloive sent my fella an invite for premium, when he clicks on the invite we get redirected to the Spotify page but there is nowhere for us to redeem the code. Can anyone help please?many thanks.
I'm leaving my family Spotify Premium account. If I ask our admin to remove me, do I still keep my username, playlists etc etc? I understand the account will be downgraded to the 'free' one, but I will be upgrading to Premium again at some point.