Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170778 Views
  • 32 replies
  • 9 likes
  • 170778 Views
  • 32 replies
  • 9 likes

email link spotify family won't work

Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...

  • Newbie
  •     Hey,   So basically i wanted to connect to a spotify family account, but the link doesn't seem to work...  it basically loads forever and doesn't go to the next page w...
  • Luke
  • Spotify Star
  • 1461 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    iOS
    Mobile
    Web Player
  • 1461 Views
  • 1 replies
  • 1 likes

Superuser Contribution Van Premium naar family Premium

PlanPremiumCountry NetherlandsDeviceSamsung Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ik wil graag van mijn Spotify Premium account een Spotify family Premium account maken. Hoe kan ik dit regelen, zonder dubbel te ...

  • Newbie
  • ...remium account een Spotify family Premium account maken. Hoe kan ik dit regelen, zonder dubbel te gaan betalen? 
  • Guido
  • Spotify Legend
  • 2172 Views
  • 1 replies
  • 0 likes
  • 2172 Views
  • 1 replies
  • 0 likes

Accepting the Premium Invite in Another Country

PlanFree/PremiumCountry HondurasDeviceGalaxy S 5Operating SystemAndroid My Question or IssueI live in Honduras and one of my friends that I live with upgraded to the Family Premium Plan and invited me to be a part of it. He doesn't have an address li...

  • Casual Listener
  • Plan Free/Premium Country  Honduras Device Galaxy S 5 Operating System Android   My Question or Issue I live in Honduras and one of my friends that I live with upgraded to the Family...
  • user-removed
  • Not applicable
  • 1388 Views
  • 3 replies
  • 0 likes
  • Family Invite Email
    Family plan addresses
    Family plan issues
  • 1388 Views
  • 3 replies
  • 0 likes

Family Account - Plano Familiar

Olá, eu adiquiri o Plano Familiar Spotify, e convidei meu irmão, a conta dele deixou de ser premium e eu reenviei o e-mail, mesmo assim ele não conseguiu, criamos uma nova conta e dá o mesmo erro. Os perfis estão cadastrados corretamente. Por favor g...

  • Newbie
  • Olá, eu adiquiri o Plano Familiar Spotify, e convidei meu irmão, a conta dele deixou de ser premium e eu reenviei o e-mail, mesmo assim ele não conseguiu, criamos uma nova conta e dá o mesmo erro. Os...
  • Bittencourt
  • Spotify Star
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Can't upgrade tô Premium

I used to have the Premium version and suddenly I was sent to the free version. My brother is who is the subscriber and sent me another invitation to his família group. Though, when I try to fill out the form again and return to my profile, It doesn'...

  • Visitor
  • I used to have the Premium version and suddenly I was sent to the free version. My brother is who is the subscriber and sent me another invitation to his família group. Though, when I try to fill out...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Ajuda

Ola, quero saber como faço para incluir um membro no plano familiar. Pois enviei o convite, ela aceitou porém da a mensagem q o código premium é inválido . entretanto, esta correto. Nao sei como proceder. Aguardo . obrigada

  • Newbie
  • Ola, quero saber como faço para incluir um membro no plano familiar. Pois enviei o convite, ela aceitou porém da a mensagem q  o código premium é inválido . entretanto, esta correto. Nao sei com...
  • Bittencourt
  • Spotify Star
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Problema Spotify Family

PianofortepremioNazione ITDispositivoSamsung Galaxy s8Sistema operativoAndroid Oreo La mia domanda o problema Ciao, ho dovuto cambiare piano famiglia, ma adesso non mi dà la possibilità di accettare il nuovo invito per una questione di tempo inferior...

  • Newbie
  •   Pianoforte premio Nazione  IT Dispositivo Samsung Galaxy s8 Sistema operativo Android Oreo   La mia domanda o problema  Ciao, ho dovuto cambiare piano famiglia, ma ad...
  • YahTehgz
  • Composer
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble por cambio de premiun a familiar premium

Desde que me cambie a premium familiar me siguen cobrando premium normal con mi usuario. Estoy pagando $15 dolares y no es un cobro antiguo ni un saldo. Necesito que me dejen de cobrar doble

  • Newbie
  • Desde que me cambie a premium familiar me siguen cobrando premium normal con mi usuario. Estoy pagando $15 dolares y no es un cobro antiguo ni un saldo.  Necesito que me dejen de cobrar doble
  • Katerina
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Brother can't activate premium.

Me and my brother have been trying for 2 hours to activate the premium for family. Every time he clicks the ACCEPT INVITE button he keeps getting asked for first and last name, street name and number etc. Every time he enters them he gets an error, e...

  • Regular
  • Me and my brother have been trying for 2 hours to activate the premium for family. Every time he clicks the ACCEPT INVITE button he keeps getting asked for first and last name, street name and n...
  • Billy-J
  • Spotify Star
  • 683 Views
  • 9 replies
  • 0 likes
  • 683 Views
  • 9 replies
  • 0 likes

Superuser Contribution Issues with joining a family subscripton

HelloI was invited to join my family's subscription, but this turned out to be difficult, as I apparently allready have a family subscription all by my self, with no other members but me. As far as I know, I have only changed my account twice: From f...

  • Casual Listener
  •    Hello I was invited to join my family's subscription, but this turned out to be difficult, as I apparently allready have a family subscription all by my self, with no other members b...
  • Katerina
  • Spotify Legend
  • 763 Views
  • 3 replies
  • 0 likes
  • 763 Views
  • 3 replies
  • 0 likes

Family Plan to (Individual) Premium? Please help.

planFamily/PremiumCountry USDevice PCOperating SystemWindows 10 My Question or IssueQuestion. I am about to take my Dad off my Family Plan. He currently has playlists etc. If he leaves the Family account and goes with his own Premium account, will he...

  • Casual Listener
  •     plan Family/Premium Country  US Device PC Operating System Windows 10   My Question or Issue Question. I am about to take my Dad off my Family Plan. He c...
  • Jose_M
  • Spotify Star
  • 854 Views
  • 1 replies
  • 1 likes
  • 854 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Plan Address Confirmation for Account Owner

PlanPremiumCountryBrasil DeviceMotorola X4Operating SystemAndroid My Question or Issue I have a Family Plan, and today I received an email asking to confirm my address, but I'm the owner of the plan.

  • Regular
  •     Plan Premium Country Brasil  Device Motorola X4 Operating System Android   My Question or Issue  I have a Family Plan, and today I received an email asking t...
  • Jemi
  • Spotify Legend
  • 1383 Views
  • 5 replies
  • 0 likes
  • 1383 Views
  • 5 replies
  • 0 likes

Play on multiple devices with family plan

So here is my issue, I have an Echo device at home that my kids use quite a lot. When I am at the gym I also play spotifiy. Now when my kids start a song at home I cant hear music in the gym anymore. Would a family plan allow me to stream on multiple...

  • Casual Listener
  • ...Would a family plan allow me to stream on multiple devices? Also I would like to create a playlist for my kids but not on my account. They are to young to use a computer yet so I would like to s...
  • jsannn
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

de familiar a free

Estaba dentro de un plan familiar y por segunda vez, sin previo aviso me han sacado del plan. Cuando me intento volver a uninr al plan familiar no dejan, dicen que no pueden confirmar la dirección. La última vez me tuve que crear una cuenta. espero q...

  • Newbie
  • Estaba dentro de un plan familiar y por segunda vez, sin previo aviso me han sacado del plan. Cuando me intento volver a uninr al plan familiar no dejan, dicen que no pueden confirmar la dirección. L...
  • Luke
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Wife kicked off family plan. Won't allow her back.

My wife's Spotify account (I am the main account holder) reverted back to "free" today. Her account is simply gone from the plan. I tried inviting her again, but it won't let her enable her account again. HELP!

  • Newbie
  • My wife's Spotify account (I am the main account holder) reverted back to "free" today. Her account is simply gone from the plan. I tried inviting her again, but it won't let her enable her account a...
  • Luke
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan - all under one roof?

Hi there My sister is a doting Aunt and keen to share the Spotify love. She hoped to update her account, so that myself and my oldest child can be part of the same family. I've seen the details and small print - and quite understand you wouldn't want...

  • Newbie
  • Hi there   My sister is a doting Aunt and keen to share the Spotify love. She hoped to update her account, so that myself and my oldest child can be part of the same family.   I...
  • Daisy
  • Spotify Legend
  • 3569 Views
  • 1 replies
  • 0 likes
  • 3569 Views
  • 1 replies
  • 0 likes

Superuser Contribution all family kicked out from family account

a few days ago I was asked for an address and I put a fake one because I'm not used to write my personal home address on the internet and I didn't know it was requested for my family members to access... Now everybody is out and I can't do anything. ...

  • Newbie
  • a few days ago I was asked for an address and I put a fake one because I'm not used to write my personal home address on the internet and I didn't know it was requested for my family members to a...
  • Daisy
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution famIly not able to sign up

Hi signed up for premium family, I used an Australian card to pay and registered my New Zealand address as it is where I live and the sent invitations to family at that New Zealand address but they are unable get into Spotify .. my phone is an Austra...

  • Newbie
  • Hi signed up for premium family, I used an Australian card  to pay and registered my New Zealand address as it is where I live and the sent invitations to family at that New Zealand address b...
  • Katerina
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription problem

Hi,I ran into a problem with my family subscription. One of the members forgot to verify their account in time and got kicked out of the subscription plan. When I tried to invite him back, invitation failed after filling all required information. I s...

  • Newbie
  • Hi, I ran into a problem with my family subscription. One of the members forgot to verify their account in time and got kicked out of the subscription plan. When I tried to invite him back, i...
  • Katerina
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution missed email confirmation to join a family account

PlanPremiumCountry BrasilDevice(iPhone 7 plus)Operating System(iOS 10) My Question or Issue I missed to reply to a confirmation request from Spotify due to holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I r...

  • Newbie
  • ...o holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I reconnect that user account with our Family Account again, sending an invite only generates a message “y...
  • Katerina
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes