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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139822 Views
  • 32 replies
  • 8 likes
  • 139822 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify family wont receive an invitation

We made a family account but my dad can't get the acceptance invitation. We checked the mail and we send the invitation multiple times but he just won't receive it. Anyone know what to do?

  • Casual Listener
  • We made a family account but my dad can't get the acceptance invitation. We checked the mail and we send the invitation multiple times but he just won't receive it. Anyone know what to do?   
  • JulianA_Bogota
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t join my family’s family plan

I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan. Why? How do I solve this problem. Thank you.

  • Newbie
  • I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan....
  • JulianA_Bogota
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family stopped working after latest Update

Plan Premium Family Country Singapore Device Oppo R9 Operating System Android 5.1 My Question or Issue My Premium Family stopepd working afer the latest spotify update, even though i clarified with the family member that payed for it has been paying ...

  • Newbie
  • Plan Premium Family Country Singapore Device Oppo R9 Operating System Android 5.1   My Question or Issue  My Premium Family stopepd working afer the latest spotify u...
  • JulianA_Bogota
  • Roadie
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para gitti premium yok Money is gone but still not premium

PlanPremiumCountry TRDevicegm5 plusOperating Systemandroid My Question or Issue param cekildi fakat uyelik hala yokı paid for the premium account but i still dont have the pre acc

  • Casual Listener
  •   Plan Premium Country  TR Device gm5 plus Operating System android   My Question or Issue  param cekildi fakat uyelik hala yok ı paid for the premium account but i st...
  • JulianA_Bogota
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months campaign

I paid two times for the 3 months campaign but I still have the free account. How could you help me ? I paid two times, page is refreshing and want me to write my card informations again. I wonder how spotify become a big brand.2 kere ödeme yaptığım ...

  • Casual Listener
  •   I paid two times for the 3 months campaign but I still have the free account. How could you help me ? I paid two times, page is refreshing and want me to write my card informations again. I w...
  • JulianA_Bogota
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • Other
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Observe each other

PlanPremium for FamilyCountry Canada My Question or Issue Can other accounts see each others library, playlist and current song listening? How about "parent" account?

  • Casual Listener
  • Plan Premium for Family Country   Canada   My Question or Issue  Can other accounts see each others library, playlist and current song listening? How about "parent" account?
  • JulianA_Bogota
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aile için premium adres problemi

Bir aydır sorunsuz kullandığım aile paketinde ödeme bir gün geciktiği için hesaptan iki üyemi atmış ve şimdi tekrar alamıyorum lütfen bana yardım edin çıldırmak üzereyim

  • Newbie
  • Bir aydır sorunsuz kullandığım aile paketinde ödeme bir gün geciktiği için hesaptan iki üyemi atmış ve şimdi tekrar alamıyorum lütfen bana yardım edin çıldırmak üzereyim
  • JulianA_Bogota
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Spotify and Google Home Mini - Voice Control

PlanPremiumCountry UKDeviceiPhone 6, Moto X ForceOperating SystemAndroid Nougat My Question or IssueAs most of people here, I'm having issues when controlling Spotify on Google Home Mini. Whenever I ask to play a song it says "Sorry, something went w...

  • Newbie
  • Plan Premium Country  UK Device iPhone 6, Moto X Force Operating System Android Nougat   My Question or Issue As most of people here, I'm having issues when controlling Spoti...
  • JulianA_Bogota
  • Roadie
  • 1918 Views
  • 1 replies
  • 0 likes
  • Google Home
    New issue
    Spotify
    voice command
  • 1918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account mistakes?

Hi there, by mistake my Premium for Family account was changed to a Premium account, and I want to change it back to Premium for Familiy, and continue as is. This seems not to be possible?

  • Newbie
  • Hi there, by mistake my Premium for Family account was changed to a Premium account, and I want to change it back to Premium for Familiy, and continue as is. This seems not to be possible?  
  • Julian
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème abonnement étudiant

Bonjour, J'ai un soucis pour effectuer ma demande d'abonnement premium avec tarif étudiant. En effet, la page d'authentification n'apparait pas. On me dit que je vais être redirigée sur un autre site pour authentifier mon statut effiant mais la seule...

  • Newbie
  • Bonjour,   J'ai un soucis pour effectuer ma demande d'abonnement premium avec tarif étudiant. En effet, la page d'authentification n'apparait pas. On me dit que je vais être redirigée sur un a...
  • Julian
  • Moderator
  • 1757 Views
  • 1 replies
  • 0 likes
  • 1757 Views
  • 1 replies
  • 0 likes

How do I pay for Spotify Family

My Question or Issue: I just "bought" Spotify Family and I am curious now how do I pay for that? LIke does Spotify email me every month and reminds me to pay or how do I do that?

  • Casual Listener
  •     My Question or Issue: I just "bought" Spotify Family and I am curious now how do I pay for that? LIke does Spotify email me every month and reminds me to pay or how do I do that?  
  • Maxim
  • Spotify Star
  • 631 Views
  • 3 replies
  • 0 likes
  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Friends and Family Premium has not activated properly

PlanFriends and Family PremiumCountryAustraliaDevice(iPhone X)Operating System(iOS 11.4) My Question or IssueI have paid for Preimum for Family, and it isn't working. My account still says Preimum, and I am still having 'Spotify war' with my wife, wh...

  • Newbie
  •   Plan Friends and Family Premium Country Australia Device (iPhone X) Operating System (iOS 11.4)   My Question or Issue I have paid for Preimum for Family, and it isn't working....
  • Julian
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription for co-parenting

PlanPremiumCountryNetherlandsDevice Operating System My Question or Issue I would like to have a family subscription to allow my two sons to listen to their own music on Spotify. However, i am co-parenting, and they live 50% in my house and 50% in th...

  • Newbie
  • Plan Premium Country Netherlands Device   Operating System   My Question or Issue   I would like to have a family subscription to allow my two sons to listen to their own m...
  • Julian
  • Moderator
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Spotify Family

I was on a family play with my ex and since a hostile break up im wanting to exit their plan. I DO NOT live with them so this alone is agains TOS and i dont speak to **bleep** anymore of her family. How do i leave this as bewing forced to stick to th...

  • Newbie
  • I was on a family play with my ex and since a hostile break up im wanting to exit their plan. I DO NOT live with them so this alone is agains TOS and i dont speak to **bleep** anymore of her family....
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Student discount gone after account hacking

Hey Spotify Team, apparently someone hacked into my account and activated Premium Family. I got the e-mail on april 18, but I dismissed it as an ad. Only a couple of days later, i logged into Spotify and someone else was playing Songs, while i was lo...

  • Newbie
  • Hey Spotify Team,   apparently someone hacked into my account and activated Premium Family. I got the e-mail on april 18, but I dismissed it as an ad. Only a couple of days later, i logged i...
  • hakdaddy74
  • Newbie
  • 906 Views
  • 2 replies
  • 1 likes
  • Student
  • 906 Views
  • 2 replies
  • 1 likes

Superuser Contribution Family plan downloads

I have familynplan and I can download music and podcasts. My daughter can download only podcast but no music. Any reason? Can all 5 of us on family plan download music or are we limited?

  • Casual Listener
  • I have familynplan and I can download music and podcasts. My daughter can download only podcast but no music. Any reason? Can all 5 of us on family plan download music or are we limited?
  • Chris
  • Spotify
  • 2829 Views
  • 3 replies
  • 0 likes
  • 2829 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family

PlanPremiumCountry BelgiumDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI invited 3 family members living at the same address. All 3 of them accepted the invitation but the Premium Family Plan doesn't work. I trye...

  • Newbie
  •   Plan Premium Country  Belgium Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I invited 3 family members living at the s...
  • Alfredo
  • Roadie
  • 457 Views
  • 1 replies
  • 2 likes
  • 457 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can't join family plan

I'm the owner of a family plan and i've invited 5 family members. 2 of them can log in and access Premium features, but the other 3 can't. They've tried using incognito, different browsers, and different devices, but nothing is working.

  • Casual Listener
  • I'm the owner of a family plan and i've invited 5 family members. 2 of them can log in and access Premium features, but the other 3 can't. They've tried using incognito, different browsers, and d...
  • Alfredo
  • Roadie
  • 35210 Views
  • 7 replies
  • 3 likes
  • 35210 Views
  • 7 replies
  • 3 likes

Migração do Plano Grátis para o Familiar

Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.

  • Newbie
  • Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.
  • Bittencourt
  • Spotify Star
  • 383 Views
  • 1 replies
  • 1 likes
  • 383 Views
  • 1 replies
  • 1 likes

Erro no plano familar! PERSISTE!

My Question or IssueNão consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentamos reenviar o convite várias vezes, mas o erro "Você não pode entrar ...

  • Casual Listener
  •     My Question or Issue Não consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentam...
  • Bittencourt
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Other
  • 417 Views
  • 1 replies
  • 0 likes