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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 169033 Views
  • 32 replies
  • 9 likes
  • 169033 Views
  • 32 replies
  • 9 likes

Konto założyciela subskrypcji rodzinnej zostało usunięte

Cześć, jakiś czas temu zdecydowałem się na usunięcie konta z facebook'a, zapomniałem, że mam je połączone ze spotify, tym samym będąć założycielem subskrypcji rodzinnej, jak uzyskać dostęp do zarządzania listą osób tak by móc dodać swoje nowe konto z...

  • Newbie
  • ...arządzania listą osób tak by móc dodać swoje nowe konto z facebooka jako część Spotify Premium Family ?
  • 535 Views
  • 0 replies
  • 0 likes
  • PL
    Spotify Premium Family problem
  • 535 Views
  • 0 replies
  • 0 likes

Plan famliar y país de residencia

Hola! Mis compañeros de piso y yo estamos pensando en contratar el Premium familiar, pero mi problema es que entro y salgo del país regularmente por motivos de trabajo y me gustaría saber si podría seguir usando este tipo de abono durante mis estanci...

  • Newbie
  • Hola! Mis compañeros de piso y yo estamos pensando en contratar el Premium familiar, pero mi problema es que entro y salgo del país regularmente por motivos de trabajo y me gustaría saber si podría s...
  • 608 Views
  • 0 replies
  • 0 likes
  • 608 Views
  • 0 replies
  • 0 likes

Erro no plano familiar

Bom dia. Eu e alguns membros da minha família temos o plano premium e do nada alguns de nós não fazemos mais parte do plano. Quando enviamos convites e preenchemos nosso endereço, ele informa que o endereço não confere. O que posso fazer? O estranho ...

  • Newbie
  • Bom dia. Eu e alguns membros da minha família temos o plano premium e do nada alguns de nós não fazemos mais parte do plano. Quando enviamos convites e preenchemos nosso endereço, ele informa que o e...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

cant verify address when accepting premium family account

I got the invitation to join premium for family from my brother, but everytime i input the same address as my bro, its said that it can't verify the address. How to solve this problem ?

  • Newbie
  • I got the invitation to join premium for family from my brother, but everytime i input the same address as my bro, its said that it can't verify the address. How to solve this problem ?
  • mijaenvall
  • Newbie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Switching from one family plan to another?

My cousin recently started a family plan and wanted me to join, however I had my own family plan that was active. I cancelled the active family plan and click to accept my cousin's invitation to join his family plan but comes up with an error page sa...

  • Newbie
  • My cousin recently started a family plan and wanted me to join, however I had my own family plan that was active. I cancelled the active family plan and click to accept my cousin's invitation to j...
  • Maxim
  • Spotify Star
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Failed in sending the invite link for family plan

I'm haveing trouble sending a invite link to a family member at gmail. The member did get the invite link even after I sent it multiple times. It is not in his spam folder as well. Thank You

  • Newbie
  • I'm haveing trouble sending a invite link to a family member at gmail. The member did get the invite link even after I sent it multiple times. It is not in his spam folder as well.   Thank Y...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

[Family] Allow Family Members with a different Address

Hi my family members were disconnected from premium family for no reason. Now i tried to invite them and the answer is that they have non right because thy don't leave with me. My account is fabiocatalano

  • Newbie
  • Hi my family members were disconnected from premium family for no reason. Now i tried to invite them and the answer is that they have non right because thy don't leave with me. My account is fabiocatalano
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

New accounts for Spotify Premium Family

I have signed up for Spotify Premium Family and trying to add my two daughters who do not have accounts. When I try to register them from the invite they have received in their email, the registration does not complete. I am left with a spinning whee...

  • Casual Listener
  • I have signed up for Spotify Premium Family and trying to add my two daughters who do not have accounts. When I try to register them from the invite they have received in their email, the r...
  • raycastro
  • Newbie
  • 645 Views
  • 6 replies
  • 0 likes
  • 645 Views
  • 6 replies
  • 0 likes

Problemas com plano familiar

Participo de um plano familiar, tenho todos os recursos do premium, menos passar de músicas sem limites...alguém pode me explicar ?

  • Newbie
  • Participo de um plano familiar, tenho todos os recursos do premium, menos passar de músicas sem limites...alguém pode me explicar ?
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Conta Premium não está funcionado no Iphone

Eu comprei a conta premium para usar junto com minha esposa. Ela foi convidada e sua conta consta como premium. Mas por várias vezes ela tenta usar alguma função da conta premium ( como por exemplo a opção de musica randomica) e aparece uma mensagem ...

  • Newbie
  • Eu comprei a conta premium para usar junto com minha esposa. Ela foi convidada e sua conta consta como premium. Mas por várias vezes ela tenta usar alguma função da conta premium ( como por exemplo a...
  • Bittencourt
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Family plan & different devices

Hi, I have my Spotify account running on my iPhone and Sonos connect:amp (the same account). I've just subscribed to Family Premium - I wanted to be able to listen music on my phone and on Sonos simultaneously (while I'm at work and my wife is at hom...

  • Casual Listener
  • Hi, I have my Spotify account running on my iPhone and Sonos connect:amp (the same account). I've just subscribed to Family Premium - I wanted to be able to listen music on my phone and on Sonos s...
  • damiankrol
  • Casual Listener
  • 374 Views
  • 6 replies
  • 0 likes
  • 374 Views
  • 6 replies
  • 0 likes

Error en contratar Familiar Premium

Hola el día de hoy 23/8/17 he tratado de contratar el premium familiar, intenté con la de débito y crédito y me apareció empezar premium seleccione empezar y no cambio nada en mi cuenta ni App, no me parece q soy premium llene losRequisitos de inform...

  • Newbie
  • Hola el día de hoy 23/8/17 he tratado de contratar el premium familiar, intenté con la de débito y crédito y me apareció empezar premium seleccione empezar y no cambio nada en mi cuenta ni App, no me...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Problemas de ingreso a premium familiar

Hola, contrate el servicio premium familiar, y conecte a todos los miembros de mi casa, pero al momento de querer poner a mi hermana, no puedo porque me dice que no pueden verificar que viva en mi misma dirección, que puedo hacer?

  • Newbie
  • Hola, contrate el servicio premium familiar, y conecte a todos los miembros de mi casa, pero al momento de querer poner a mi hermana, no puedo porque me dice que no pueden verificar que viva en mi mi...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Solved!! Family account for work

Hiwe work in a clinic, and have several treatmen rooms where we would like to play different tunes. Can we use the Family account for that?Thank you Laura

  • Newbie
  • Hi we work in a clinic, and have several treatmen rooms where we would like to play different tunes. Can we use the Family account for that? Thank you   Laura
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Spotify Family

Hello, i need help!The last months I lived together with my ex boyfriend and now I live together with my brother. We want to use Spotify family but I can't invite him bc the account uses the old adress from my ex boyfriend.How can I change it or invi...

  • Visitor
  • Hello, i need help! The last months I lived together with my ex boyfriend and now I live together with my brother. We want to use Spotify family but I can't invite him bc the account uses the o...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

I can't switch to premium

Sorry I got spotify for a long timeI really need to switch it to premium but unfortunately b.c. of my country and some problems like credit card and that I really don't know what to do!Are there any solutions?

  • Newbie
  • Sorry I got spotify for a long time I really need to switch it to premium but unfortunately b.c. of my country and some problems like credit card and that I really don't know what to do! Are there ...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Premium Family account stopt working

I have our spotify family premium account for around half a year, but all of a sudden it stopt working. I did not get any message of Spotify why. How can i fix it?

  • Newbie
  • I have our spotify family premium account for around half a year, but all of a sudden it stopt working. I did not get any message of Spotify why. How can i fix it?
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Problem med premium family

Hej!Jag har ett family-konto Premium men helt plötsligt har det slutat funka. Det är som om kontot inte fattar att jag har premium så funktionerna är begränsade.Och ja, vi har betalt och är skrivna på samma adress.Ett mycket irriterande problem för j...

  • Newbie
  • Hej! Jag har ett family-konto Premium men helt plötsligt har det slutat funka. Det är som om kontot inte fattar att jag har premium så funktionerna är begränsade. Och ja, vi har betalt och är s...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

I want to change my family plan country Can i use same email?

HelloSpoitfy just open in thailand yesterdayand i use family account another countryI want to change my family plan to thailandand i want to transfer my data to same email? can you help me for chang country? thank you

  • Newbie
  • Hello Spoitfy just open in thailand yesterday and i use family account another country I want to change my family plan to thailand and i want to transfer my data to same email?   can you h...
  • phoebe_beirne
  • Music Fan
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

My premium is not show in android

im using Spotify on Desktop and im bought Premium Premium show on desktopbut my phone not show (Free Account)

  • Newbie
  • im using Spotify on Desktop and im bought Premium  Premium show on desktop but my phone not show (Free Account)
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes