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Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

AlejaR

Moderator

9055 Views

5 replies

0 likes

Premium for Students
  • 9055 Views
  • 5 replies
  • 0 likes

AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

standardpremiumuser

Visitor

13817 Views

10 replies

2 likes

Premium for Students
  • 13817 Views
  • 10 replies
  • 2 likes

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

23549 Views

11 replies

1 likes

Premium for Students
  • 23549 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pdan58

Visitor

167397 Views

110 replies

148 likes

Premium for Students
  • 167397 Views
  • 110 replies
  • 148 likes

Superuser Contribution I paid for service and was charged and not given service

I am writing this because over a month ago I paid for the Student package, I sent in SAIT college ID card, i filled out all the information and my bank account WAS DEBITED / CHARGED. YET I STILL DO NOT HAVE SERVICE THAT I PAID FOR. Spotify immediatel...

Casual Listener

I am writing this because over a month ago I paid for the Student package, I sent in SAIT college ID card, i filled out all the information and my bank account WAS DEBITED / CHARGED. YET I STILL DO N...

Daisy

Spotify Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

Few weeks ago I had hired the student discount, for this I had already paid the $ 49 two times directly with spotify. But when I went into the account verification email from SheerId, they asked me to pay again because there had been an error with th...

Regular

Few weeks ago I had hired the student discount, for this I had already paid the $ 49 two times directly with spotify. But when I went into the account verification email from SheerId, they asked me t...

Daisy

Spotify Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for student

I did 3 doses for the student premium package but i steel see free packageI want the payment cancellation

Casual Listener

I did 3 doses for the student premium package but i steel see free package I want the payment cancellation

Daisy

Spotify Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was thrown at the money

good day!Yesterday I wanted to order a premium subscription for students for 9.99 zl, but showed a mistake and threw off the money for 9.99 zl, and the subscription remained the usual "Spotify FREE", how to return my money, which only took off ???

Casual Listener

 good day! Yesterday I wanted to order a premium subscription for students for 9.99 zl, but showed a mistake and threw off the money for 9.99 zl, and the subscription remained the usual "S...

Daisy

Spotify Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Solved!! Payment Not Working After Switching to Student

PlanFree/Premium/StudentCountryUSA DeviceSamsung Galaxy 9, Dell Inspiron 15 7000Operating SystemAndroid Oreo, Windows 10 My Question or Issue Hi, I recently registered for the student premium plan (on Nov. 19), and my payment information stopped work...

Casual Listener

  Plan Free/Premium/Student Country USA    Device Samsung Galaxy 9, Dell Inspiron 15 7000 Operating System Android Oreo, Windows 10   My Question or Issue &n...

Billy-J

Spotify Star

698 Views

3 replies

0 likes

  • 698 Views
  • 3 replies
  • 0 likes

Solved!! Family Premium

Hello everybody,I'm living together with my boyfriend and we'd like to use the Familyaccount. But as he is working as a soldier and living 5 days of the week at the military base, we don't know if the verification will work. Can anyone help us?We are...

Casual Listener

Hello everybody, I'm living together with my boyfriend and we'd like to use the Familyaccount. But as he is working as a soldier and living 5 days of the week at the military base, we don't know if ...

mariela06

Newbie

1153 Views

4 replies

0 likes

  • 1153 Views
  • 4 replies
  • 0 likes

Superuser Contribution College doesn’t appear in student discount selection

I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this?

Newbie

I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this? 

Katerina

Spotify Legend

766 Views

1 replies

0 likes

discount
Premium
Student
Subscription
uk
  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had set up student discount yet got charged full price.

I just verified myself as being a student and it said the discount would be valid, I started a subscription and got charged the full 9.99 for it. Could it be possible for someone to change it to student and also refund me the difference? Cheers.PlanP...

Newbie

I just verified myself as being a student and it said the discount would be valid, I started a subscription and got charged the full 9.99 for it. Could it be possible for someone to change it to stud...

Katerina

Spotify Legend

723 Views

1 replies

0 likes

discount
faulty charge
Student
  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution family member and student discount question

PlanFreeCountry USADeviceiPhone 8+Operating System Windows 10 My Question or Issue One of my family members signed up for the student discount in my name - how do I make sure that I alone will be able to get the student discount? When I go to set it ...

Casual Listener

  Plan Free Country  USA Device iPhone 8+ Operating System  Windows 10   My Question or Issue  One of my family members signed up for the student discount in my na...

Katerina

Spotify Legend

576 Views

1 replies

0 likes

Student
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan de estudiante

Me cobraron tres veces el spotify y ni siquiera me lo volvieron premium. Quiero mi dinero de vuelta.

Newbie

Me cobraron tres veces el spotify y ni siquiera me lo volvieron premium. Quiero mi dinero de vuelta.

Daisy

Spotify Legend

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charging me twice for student premium on new account for no reason?

So i was just looking at the different premium options. i entered my card info, but was told i needed to verify my student ID, they also wrote 'dont worry, your card wont be charged'. Well, i wasn't able to verify my student ID so i closed the page, ...

Newbie

So i was just looking at the different premium options. i entered my card info, but was told i needed to verify my student ID, they also wrote 'dont worry, your card wont be charged'. Well, i wasn't ...

Daisy

Spotify Legend

441 Views

1 replies

1 likes

  • 441 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem with my Student Account

I’ve applied for a Student Account and my identity has been successfully verified. My credit card has been charged twice the student discounted rate since 10 Sep. the problem is my account is still a Free one. How to solve this?

Newbie

I’ve applied for a Student Account and my identity has been successfully verified.   My credit card has been charged twice the student discounted rate since 10 Sep. the problem is my account...

Daisy

Spotify Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment

Firstly I tried to buy premium for student on my phone, but I cannot load a photo, so I had to do it on my computer. It was first time I "made a payment". Next I done it second time and then I send photo with letter from my university.I checked my ba...

Newbie

Firstly I tried to buy premium for student on my phone, but I cannot load a photo, so I had to do it on my computer. It was first time I "made a payment".  Next I done it second time and then I...

Daisy

Spotify Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount and Payment Problem

Hi,I purchased Spotify premium student package and I send student document. My study information confirmed and Spotify took the package price 6 times(it’s on pending in my bank account). When I try to use my premium account it says there isn’t any pa...

Casual Listener

Hi, I purchased Spotify premium student package and I send student document. My study information confirmed and Spotify took the package price 6 times(it’s on pending in my bank account). When I try...

Daisy

Spotify Legend

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment for no subscription

Hello.I am from denmark, and have tried 2 times to make a ''students premium'' account. i could not find my college/university on the list, but you have taken two months of payment of 49,99 kroner from my account, twice! im angry! i am paying for stu...

Newbie

Hello. I am from denmark, and have tried 2 times to make a ''students premium'' account. i could not find my college/university on the list, but you have taken two months of payment of 49,99 k...

Daisy

Spotify Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but no premium

Today I tried to have a premium account for students in Turkey. But i could not provide my student document at that time and closed the tab after i entered my credit card information. There is no change in my account status yet. Please make a refund ...

Newbie

Today I tried to have a premium account for students in Turkey. But i could not provide my student document at that time and closed the tab after i entered my credit card information. There is no c...

Daisy

Spotify Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution why was 2 payments taken out of my account?

hello. so I tried yesterday to do the student discount. I did it twice because I didn't know if it worked because it was telling me to try again in the college section. so now I have transactions in my account. I honestly don't want spotify. I also t...

Newbie

hello. so I tried yesterday to do the student discount. I did it twice because I didn't know if it worked because it was telling me to try again in the college section. so now I have transactions in ...

Daisy

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student

Hello I spotify paid membership fee as a student but I do not seem to have such a membership please help < removed image because of payment info / mod >

Newbie

Hello I spotify paid membership fee as a student but I do not seem to have such a membership please help   < removed image because of payment info / mod >

Daisy

Spotify Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan estudiante

he pagado dos veces el cargo de spotify estudiantes,y no consigo tener la cuenta en premium

Newbie

he pagado dos veces el cargo de spotify estudiantes,y no consigo tener la cuenta en premium

Daisy

Spotify Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for student subscription that failed.

I was trying to purchase a spotify premium account by the student subscription but it failed to go through but i was still charged. And i even tried to see if maybe i had to cancel the premium membership but it just keeps saying im a free member. Im ...

Newbie

I was trying to purchase a spotify premium account by the student subscription but it failed to go through but i was still charged. And i even tried to see if maybe i had to cancel the premium member...

Daisy

Spotify Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes