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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25097 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25097 Views
  • 19 replies
  • 0 likes

Superuser Contribution Charged twice per month

Hello I have been charged twice in early October, once for Spotify with student discount and once for normal Spotify, please rectify this problem and refund me for what I was over charged.

  • Newbie
  • Hello I have been charged twice in early October, once for Spotify with student discount and once for normal Spotify, please rectify this problem and refund me for what I was over charged.
  • Daisy
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

MQA Implementation? Hey, Spotify, it's 2018.

My Question or Issue As MQA adoption slowing but inexorably marches on, its implimentation found on more and more devices, when is Spotify going to wake up and make it available to us music-loving users? If lowly Tidal can manage streaming MQA then w...

  • Regular
  • My Question or Issue  As MQA adoption slowing but inexorably marches on, its implimentation found on more and more devices, when is Spotify going to wake up and make it available to us music-lo...
  • Jose_M
  • Spotify Star
  • 1067 Views
  • 1 replies
  • 9 likes
  • Premium
  • 1067 Views
  • 1 replies
  • 9 likes

Student Information

I was accidentally using my friend's student information to try the student discount. And now it's active and I want to delete my student's information on my account. Can I do it? Thanks

  • Newbie
  • I was accidentally using my friend's student information to try the student discount. And now it's active and I want to delete my student's information on my account. Can I do it? Thanks
  • Bethany_Dawn
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Student
  • 294 Views
  • 1 replies
  • 0 likes

Student in Grad School: Already Verified, but got charged full $10.54

PlanPremiumCountryUSA DeviceMoto X PureOperating SystemAndroid My Question or IssueI'm in grad school and I believe I already verified my student status, but I still got charged full $10.54 Thanks.

  • Casual Listener
  • Plan Premium Country USA   Device Moto X Pure Operating System Android   My Question or Issue I'm in grad school and I believe I already verified my student status, but I still g...
  • emily-grace
  • Composer
  • 404 Views
  • 3 replies
  • 0 likes
  • Student
  • 404 Views
  • 3 replies
  • 0 likes

Help new here

My Question or Issue I got a discount for being a student and tried to subscribe to premium. They gave me my PIN and once I encoded it, out comes a red box with the text "Oops something went. Please try again and contact support." after that I couldn...

  • Newbie
  • My Question or Issue  I got a discount for being a student and tried to subscribe to premium. They gave me my PIN and once I encoded it, out comes a red box with the text "Oops something went. ...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Student
  • 229 Views
  • 1 replies
  • 0 likes

Bought premium for students but my account doesn't recognize it

This morning I bought Spotify for students, when I log into my account I still have the premium button and everything works as if I didn't have a premium account. What's going on?

  • Newbie
  • This morning I bought Spotify for students, when I log into my account I still have the premium button and everything works as if I didn't have a premium account. What's going on?
  • Billy-J
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Student plan in israel

Hi, Are you planning to launch a student program in israel? Thanks. 

  • Newbie
  • Hi,  Are you planning to launch a student program in israel?  Thanks. 
  • Maxim
  • Spotify Star
  • 594 Views
  • 1 replies
  • 2 likes
  • Student
  • 594 Views
  • 1 replies
  • 2 likes

[Subscription]Premium for students doesn't work?

PlanPremiumCountry PolandDeviceXiaomi, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueI got verified today as a College Student and I can buy Spotify Premium with a discount. I entered my credit card details and bought it, but on ever...

  • Newbie
  • Plan Premium Country  Poland Device Xiaomi, PC Operating System Android Oreo, Windows 10   My Question or Issue I got verified today as a College Student and I can buy Spotify Pre...
  • rouxscof
  • Newbie
  • 469 Views
  • 1 replies
  • 0 likes
  • Student
  • 469 Views
  • 1 replies
  • 0 likes

Premium for student

PlanPremium StudentCountryFranceDeviceLGOperating SystemAndroid Oreo My Question or Issue Hello, I bought the premium student but my account remains free.How to do ?Thank you in advance.

  • Casual Listener
  •   Plan Premium Student Country France Device LG Operating System Android Oreo   My Question or Issue  Hello, I bought the premium student but my account remains free. ...
  • Maxim
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student problem

PlanPremium StudentCountry ItalyDeviceiPhone 7Operating SystemiOS 12 My Question or IssueHi everyone,Yesterady I renewed my student premium account on PC.It worked on the PC app,but when I start my phone app it says I use free account,and not the Pre...

  • Newbie
  • Plan Premium Student Country  Italy Device iPhone 7 Operating System iOS 12   My Question or Issue Hi everyone, Yesterady I renewed my student premium account on PC.It worked on ...
  • Katerina
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Student
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student SheerID problem

PlanPremiumCountry Turkey DevicePCOperating SystemWindows 8.1 My Question or Issue I am just trying to get student offer but i cant , it always says you have already reedemed this offer , im studying at Ege University and i ve student verification pd...

  • Casual Listener
  • Plan Premium Country  Turkey  Device PC Operating System Windows 8.1   My Question or Issue   I am just trying to get student offer but i cant , it always says you have...
  • Peter
  • Spotify Legend
  • 728 Views
  • 2 replies
  • 0 likes
  • Student
  • 728 Views
  • 2 replies
  • 0 likes

Superuser Contribution Verify student status

I am a college student and have had the student premium account with hulu. I missed the deadline to re-verify my student status so I am now being charged the full monthly amount. How can I verify my student status so I get the student discount and hu...

  • Newbie
  • I am a college student and have had the student premium account with hulu. I missed the deadline to re-verify my student status so I am now being charged the full monthly amount. How can I verify my ...
  • Peter
  • Spotify Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • Student
  • 685 Views
  • 1 replies
  • 0 likes

question on student's 0.99 offer

why can't i find the page with student 3 month's premium offer at 0.99 after I have registered for the free premium trial

  • Casual Listener
  •   why can't i find the page with student 3 month's premium offer at 0.99 after I have registered for the free premium trial    
  • Maxim
  • Spotify Star
  • 392 Views
  • 2 replies
  • 0 likes
  • Student
  • 392 Views
  • 2 replies
  • 0 likes

Premium for students

PlanStudent discountCountry USADeviceLG My Question or Issue So the system simply cannot verify that I am a student, my name birth date and school I put in is all correct but it cannot find me. Amazon also has their own student discount and it did wo...

  • Casual Listener
  •   Plan Student discount Country  USA Device LG   My Question or Issue  So the system simply cannot verify that I am a student, my name birth date and school I put in is a...
  • Maxim
  • Spotify Star
  • 546 Views
  • 3 replies
  • 0 likes
  • Student
  • 546 Views
  • 3 replies
  • 0 likes

problem to do payment in the student premium plan

PlanPremiumCountry Brazil My Question or IssueI can't do my student premium plan, I have been authorized for this plan 2 days ago, but when I put my credit card number to do my plan one erro happens, the error says: failed attempt to pay, try later, ...

  • Casual Listener
  •     Plan Premium Country  Brazil   My Question or Issue I can't do my student premium plan, I have been authorized for this plan 2 days ago, but when I put my credit card ...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Student
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Registration Not Working

HELP WITH STUDENT ACCOUNT ERRORPlanStudent/PremiumCountry USADeviceiPhone 7 or Macbook ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have had Spotify Student for a couple of years now with Hulu and Showtime. I rece...

  • Newbie
  • HELP WITH STUDENT ACCOUNT ERROR Plan Student/Premium Country  USA Device iPhone 7 or Macbook Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Katerina
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • Student
  • 504 Views
  • 1 replies
  • 0 likes

Premium for Students

I tried getting the Spotify premium for students offer (3 months for $0.99) but it won't let me get it. After I input payment info it says "It looks like you’ve taken a trial before, which means you aren’t eligible for this offer. But you can still g...

  • Casual Listener
  • I tried getting the Spotify premium for students offer (3 months for $0.99) but it won't let me get it. After I input payment info it says "It looks like you’ve taken a trial before, which m...
  • Tina2412
  • Casual Listener
  • 953 Views
  • 9 replies
  • 1 likes
  • Student
  • 953 Views
  • 9 replies
  • 1 likes

Superuser Contribution Login e pagamento

Oi, não consigo fazer login em minha conta , já mudei a senha varias vezes e mesmo assim não consigo. Tento fazer o pagamento do desconto de estudantes que já foi verificado mas ainda não consigo. Obrigada

  • Newbie
  • Oi, não consigo fazer login em minha conta , já mudei a senha varias vezes e mesmo assim não consigo. Tento fazer o pagamento do desconto de estudantes que já foi verificado mas ainda não consigo. Ob...
  • Bittencourt
  • Spotify Star
  • 398 Views
  • 2 replies
  • 0 likes
  • Student
  • 398 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spoity took 9,99€ altough I have a student's account

(Englisch Version below) Hallo,obwohl ich meinen Studentenstatus bei Unidays verlängert habe (ich nutze Spotify seit einem Jahr, und habe meinen Studentenstatus wie verlangt letzten Monat erneuert), ist heute ein höherer Betrag (9,99 Euro statt 4,99 ...

  • Casual Listener
  • (Englisch Version below)   Hallo, obwohl ich meinen Studentenstatus bei Unidays verlängert habe (ich nutze Spotify seit einem Jahr, und habe meinen Studentenstatus wie verlangt letzten Monat ...
  • Guido
  • Spotify Legend
  • 1043 Views
  • 1 replies
  • 0 likes
  • Germany
    money
    SheerID Students Improper billing PT-BR BR
    UNiDAYS
  • 1043 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to renew student discount, but it has already been consumed.

Hellu! A few weeks ago I got a message from Spotify telling me that I had to renew my student discount. I am a student for another 3 years (swedish student) and have only been able to get the discount for like 1,5 year or something. Problem starts wh...

  • Casual Listener
  • Hellu!    A few weeks ago I got a message from Spotify telling me that I had to renew my student discount. I am a student for another 3 years (swedish student) and have only been able to ...
  • Katerina
  • Spotify Legend
  • 625 Views
  • 3 replies
  • 0 likes
  • 625 Views
  • 3 replies
  • 0 likes