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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8757 Views

10 replies

1 likes

Premium for Students
  • 8757 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134676 Views

98 replies

138 likes

Premium for Students
  • 134676 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31584 Views

19 replies

1 likes

Premium for Students
  • 31584 Views
  • 19 replies
  • 1 likes

COBRANDO MAIS DE TRES VEZES NO MÊS

Boa tarde.Estão cobrando 8,50 (valor estudante) e 16,90 (valor normal) tudo isso para a mesma conta e mais de uma vez no mês.Quero reembolso!

Newbie

Boa tarde. Estão cobrando 8,50 (valor estudante) e 16,90 (valor normal) tudo isso para a mesma conta e mais de uma vez no mês. Quero reembolso!

Bittencourt

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Student Verification - can't select Germany

Hi there. I live in Austria and study on a German university. Now I'd like to apply for student discount, however "Germany" is not available in the list of countries on the SheerID page. Is there no discount for students enrolled on German universiti...

Casual Listener

...bsp; Is there no discount for students enrolled on German universities or what's the issue?

19950058

Casual Listener

1526 Views

4 replies

0 likes

Student
  • 1526 Views
  • 4 replies
  • 0 likes

Pergunta sobre o plano para estudantes

Boa noite! Acabo de enviar um boleto da minha faculdade para solicitação do desconto para estudantes, porém, logo após o envio fui direcionado a página do SheerId onde deveria fornecer login e senha, tentei alguns (inclusive da Spotify) e não consegu...

Newbie

Boa noite! Acabo de enviar um boleto da minha faculdade para solicitação do desconto para estudantes, porém, logo após o envio fui direcionado a página do SheerId onde deveria fornecer login e senha,...

Bittencourt

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Charged for Student Discount and not getting it

I want a refund for this $5 charge on my account that I’m not even getting from the service it said. I signed for the student discount and wasn’t approved or I couldn’t find any documents to upload from my phone. So I need to know what can be done so...

Newbie

I want a refund for this $5 charge on my account that I’m not even getting from the service it said. I signed for the student discount and wasn’t approved or I couldn’t find any documents to upload f...

Maxim

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution NUS Student card no longer valid

Just received an email stating that my premium plan is rising to £9.99 & that NUS Student cards are no longer accepted as a discount. When did this happen? I didnt receive any notice that this had changed. Apparently its Unidays now which as a distan...

Casual Listener

Just received an email stating that my premium plan is rising to £9.99 & that NUS Student cards are no longer accepted as a discount.  When did this happen?  I didnt receive any notice ...

miltonjohns6

Casual Listener

784 Views

4 replies

0 likes

  • 784 Views
  • 4 replies
  • 0 likes

Premium student: second year

Hello !I'm a French med student. Last year, I signed up for the premium account for 4.99€ per month. This month, I noticed I was charged twice the price for a regular account. Problem is, I'm still a student, and I never got the email where you're su...

Newbie

Hello ! I'm a French med student. Last year, I signed up for the premium account for 4.99€ per month. This month, I noticed I was charged twice the price for a regular account. Problem is, I'm still...

Keanu_C

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution student premium

hiI'm a college student.I sent my documents for premium Membership.I got a positive return.but they said my membership was on another account.plus, the student is charged a premium.I'm waiting for your support.Thank you.

Visitor

hi I'm a college student.I sent my documents for premium Membership.I got a positive return.but they said my membership was on another account.plus, the student is charged a premium.I'm waiting for ...

SergioDavid

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Student Premium in Dubai/England

Hi, I have an international student identity card and study at SAE University in Dubai. However, I live in England, because my university is in Dubai I cannot sign up for uni days as it is not supported in my country. If there any way that my ISIC is...

Newbie

Hi,   I have an international student identity card and study at SAE University in Dubai. However, I live in England, because my university is in Dubai I cannot sign up for uni days as it...

Maxim

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Student premium problem

Hi, i just tried to get a student premium using credit card as my payment. I already fill the cc detail and press continue, but didnt finish with the next information detail. Accidentally, i close the spotify tab in my web and i thought the subscribt...

Newbie

Hi, i just tried to get a student premium using credit card as my payment. I already fill the cc detail and press continue, but didnt finish with the next information detail. Accidentally, i close th...

GillianDelvigne

Composer

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuenta de studiante

Me cobraron una vez para el descuento y tuve que volver a pagar para activar mi suscripcion, me cobraron 2 veces y nunca me notificaron, exigo un reembolso

Casual Listener

Me cobraron una vez para el descuento y tuve que volver a pagar para activar mi suscripcion, me cobraron 2 veces y nunca me notificaron, exigo un reembolso

SergioDavid

Roadie

278 Views

1 replies

0 likes

Student
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium

hi I have sent student data after I paid membership fee for student, but when I paid the money I do not need to pay again because I did not want to pay again. This is the case when I write. If you want any proof you can take the screenshot of account...

Casual Listener

hi I have sent student data after I paid membership fee for student, but when I paid the money I do not need to pay again because I did not want to pay again. This is the case when I write. If you wa...

SergioDavid

Roadie

288 Views

1 replies

0 likes

Student
  • 288 Views
  • 1 replies
  • 0 likes

Double charged

Hello, i am a student and should be charged half price. I live in Denmark so the currency is in danish crowns. I should have been charged 50 DKK and NOT 100 DKK which happend yesterday - why ?? im still a student so i dont understand. and how do you ...

Newbie

Hello,    i am a student and should be charged half price. I live in Denmark so the currency is in danish crowns. I should have been charged 50 DKK and NOT 100 DKK which happend yesterday...

2137ynjagjkze6y

Newbie

310 Views

2 replies

0 likes

Student
  • 310 Views
  • 2 replies
  • 0 likes

Superuser Contribution David

Contrate un plan de estudiante al ver que no paso lo intente otra vez y me quitaron dinero de mi tarjeta las 2 veces y no me han dado el plan quisiera un reembolso de los 2 pagos que se hicieron para poder contratar el plan premiun individual o el re...

Casual Listener

Contrate un plan de estudiante al ver que no paso lo intente otra vez y me quitaron dinero de mi tarjeta las 2 veces y no me han dado el plan quisiera un reembolso de los 2 pagos que se hicieron para...

ZullyB

Roadie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Premium

I should have been charged for the student discount for months now, and it cut me off, so I had to restart the student discount. Is it going to charge me twice for the normal premium and the student? And can I get a refund for all of the months I was...

Newbie

I should have been charged for the student discount for months now, and it cut me off, so I had to restart the student discount.  Is it going to charge me twice for the normal premium and the st...

MattSuda

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

spotify premium için banka hesabımdan para çekilmesine rağmen premium değilim. işlemin üzerinden birkaç gün geçti yani bekledim. hesabımdan çıkış yapıp tekrar girdim ama işe yaramadı. ayrıca reklamlara ayırdığınız bütçeyle düzgün bir müşteri hizmeti ...

Visitor

spotify premium için banka hesabımdan para çekilmesine rağmen premium değilim. işlemin üzerinden birkaç gün geçti yani bekledim. hesabımdan çıkış yapıp tekrar girdim ama işe yaramadı.   ayrıca...

SergioDavid

Roadie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Student credentials already associated with another account

Hi, I tried to subscribe to the student discount for premium and was verified. However, when I clicked the link in the email to "get student discount", it said that my student credentials were already associated with another spotify account. I logged...

Casual Listener

Hi,    I tried to subscribe to the student discount for premium and was verified. However, when I clicked the link in the email to "get student discount", it said that my student credenti...

Jel348

Casual Listener

1268 Views

2 replies

0 likes

  • 1268 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tenho Spotify Universitário e me cobraram Spotify Premium

Pessoal, estou com um problema. Minha conta sempre foi Spotify Universitário e hoje lançaram no meu cartão o Valor da conta Premium R$16,90. Como devo proceder? O correto seria R$8,50. < Screenshot removed for security >

Casual Listener

Pessoal, estou com um problema. Minha conta sempre foi Spotify Universitário e hoje lançaram no meu cartão o Valor da conta Premium R$16,90. Como devo proceder? O correto seria R$8,50.   ...

Melody

Spotify

668 Views

3 replies

0 likes

Other
  • 668 Views
  • 3 replies
  • 0 likes

no me llega el mensaje de spotify estudiantes

Realice el proceso para obtener la suscripcion premium para estudiantes y no me llego el mensaje al correo, ni al inbox, ni al **bleep**

Newbie

Realice el proceso para obtener la suscripcion premium para estudiantes y no me llego el mensaje al correo, ni al inbox, ni al **bleep**

paulin-97mx

Newbie

535 Views

1 replies

0 likes

Student
  • 535 Views
  • 1 replies
  • 0 likes

How long they take to give me a refund

Hello, a question on how long my money is returned if my application for student discount was rejected?

Casual Listener

Hello, a question on how long my money is returned if my application for student discount was rejected?

Maxim

Spotify Star

1182 Views

1 replies

0 likes

Student
  • 1182 Views
  • 1 replies
  • 0 likes

Solved!! Discounts for Students signing for longer periods (eg. 1 year).

I am a student and have the student discount account. After the 12 months is done, how do I renew the student discount account? I will still be enrolled in college after the 12 months is done. Do I have to verify my student email again to receive ano...

Newbie

I am a student and have the student discount account. After the 12 months is done, how do I renew the student discount account? I will still be enrolled in college after the 12 months is done. Do I h...

kejt_

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes