Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Student Discount.
Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...
Moderator
9189 Views
5 replies
0 likes
PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...
Visitor
14195 Views
10 replies
2 likes
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
23776 Views
11 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Visitor
167858 Views
110 replies
148 likes
I am trying to sign my family up on the Family Premium plan. I am already a premium user. Everytime I click on the "Get Started" button, I get the same error message. I looked up my problem online and the only response from spotify is to clear your c...
I am trying to sign my family up on the Family Premium plan. I am already a premium user. Everytime I click on the "Get Started" button, I get the same error message. I looked up my problem o...
Roadie
3651 Views
3 replies
0 likes
PlanPremium for studentsCountrySpainDeviceiPhone 6s, DesktopMy Question or IssueI'm finding it impossible to renew my Student plan after the 12 month offer because when I try to change my plan and click "Obtain Premium" in the Student renewal page it...
Plan Premium for students Country Spain Device iPhone 6s, Desktop My Question or Issue I'm finding it impossible to renew my Student plan after the 12 month offer because when I try to c...
Community Legend
1611 Views
3 replies
0 likes
PlanStudent PremiumCountryUnited StatesDeviceiPhone 6S My Question or IssueHello, I have a Student Premium account. It had expired after June 14th and I renewed it on July 12th, however, I was stilled charged $9.99 on July 14th (my new cycle) althoug...
Plan Student Premium Country United States Device iPhone 6S My Question or Issue Hello, I have a Student Premium account. It had expired after June 14th and I renewed it on July 12th, ...
Community Legend
760 Views
3 replies
0 likes
Eu e meu namorado usamos a conta premium com desconto universitário por um ano, não tivemos problema. Mês passado recebi uma cobrança de R$16,90 e AMBOS renovamos as contas. Recebemos os e-mails de renovação, tínhamos sido aprovados novamente. Hoje r...
Eu e meu namorado usamos a conta premium com desconto universitário por um ano, não tivemos problema. Mês passado recebi uma cobrança de R$16,90 e AMBOS renovamos as contas. Rec...
Spotify Star
871 Views
1 replies
0 likes
Someone is using my name to get the student discount. I want to pay for premium monthly but cannot get the discount because my information is already linked to another account. I did not set up any other accounts.
Someone is using my name to get the student discount. I want to pay for premium monthly but cannot get the discount because my information is already linked to another account. I did not set up any o...
Community Legend
892 Views
1 replies
0 likes
Anyone else experiencing issues signing up to Unidays? Service down maybe?
Anyone else experiencing issues signing up to Unidays? Service down maybe?
Roadie
750 Views
1 replies
0 likes
I live in Latvija,and your sheerID system have my university in their list(Latvijas Lauksaimniecibas universitate) or (LLU) and I wanted to know ,if I can use my ISIC card as identification?( this one: https://www.swedbank.lv/private/d2d/cards/debit_...
I live in Latvija,and your sheerID system have my university in their list(Latvijas Lauksaimniecibas universitate) or (LLU) and I wanted to know ,if I can use my ISIC card as identificat...
Community Legend
6990 Views
3 replies
1 likes
PlanPremiumCountryUSAMy Question or Issue So I already have premium, but im trying to change my account to the Premium + Hulu for students. I put in my information (name, school, and DOB), and it keeps saying I am not eligible for the discount. How d...
Plan Premium Country USA My Question or Issue So I already have premium, but im trying to change my account to the Premium + Hulu for students. I put in my information (name, school, and D...
Community Legend
1012 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(Asus ZenFone 4 selfie)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to apply recently for the student discount and it told me to wait for 3 days and theu will email me but its been...
Plan Free/Premium Country Device (Asus ZenFone 4 selfie) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to apply recent...
Community Legend
580 Views
1 replies
0 likes
I am currently enrolled at a university in california, but every time i try to apply for the student discount, it says it cannot verify that I am a student when i am.
I am currently enrolled at a university in california, but every time i try to apply for the student discount, it says it cannot verify that I am a student when i am.
Spotify Star
564 Views
1 replies
0 likes
There's still no student discount in Taiwan.Still waiting for.
There's still no student discount in Taiwan. Still waiting for.
Spotify Star
1430 Views
1 replies
5 likes
PlanPremiumCountryUSA My Question or IssueMy university has been removed from the eligibility list for some reason. The help lines at both Spotify and SheerID have been completely unhelpful. How do I get my school added on this list? It is fully accr...
Plan Premium Country USA My Question or Issue My university has been removed from the eligibility list for some reason. The help lines at both Spotify and SheerID have been...
Community Legend
559 Views
1 replies
0 likes
I had my student discount for 4 or 5 months without any problem, though I cancelled it at the 5th or 6th payment. Now I am trying to get premium with student discount. When I click on the renew button there says that I will get the premium account wi...
I had my student discount for 4 or 5 months without any problem, though I cancelled it at the 5th or 6th payment. Now I am trying to get premium with student discount. When I click on the renew butto...
Roadie
907 Views
4 replies
0 likes
Plan : Estudiante Free/Premium: Premium estudiante Country: México Device Iphone 6, Huwaei p20 Operating System Android My Question or Issue Me aprobaron el descuento de esrudiante y este se cobro con este precio durante 10 meses, despues de eso me c...
Plan : Estudiante Free/Premium: Premium estudiante Country: México Device Iphone 6, Huwaei p20 Operating System Android My Question or Issue Me aproba...
Gig Goer
1294 Views
1 replies
0 likes
Country GermanyOperating System(Android .) My Question or Issue why can't I have the students subscription? every time I try to get the students premium subscription spotify will show me this message "Discount not availableAlternatively you may wish ...
Country Germany Operating System (Android .) My Question or Issue why can't I have the students subscription? every time I try to get the students premium s...
Newbie
1015 Views
4 replies
0 likes
I charged my mypaysafecard with €50 EUR and i wanted to pay premium for 3 months but its allways refusing the payment and its telling me that the pin can not be used for this can Anyone help me ? PlanFree/PremiumCountry Im from belgium but im in spai...
I charged my mypaysafecard with €50 EUR and i wanted to pay premium for 3 months but its allways refusing the payment and its telling me that the pin can not be used for this can Anyone help ...
Moderator
1768 Views
1 replies
0 likes
Hello,I was using student account for one year. Lastweek I tried to renew my student account by verifing my status via SheerID. However, I could not take advantage of student discount. I should have paid 7 TRY instead of 14 TRY, but it took 14 TRY.Wh...
Hello, I was using student account for one year. Lastweek I tried to renew my student account by verifing my status via SheerID. However, I could not take advantage of student discount. I should hav...
Casual Listener
576 Views
1 replies
0 likes
Plan Premium for students Country Denmark My Question or Issue I had my students status re-newed 10th of June and received an e-mail from Spotify saying "You're verified"... I was still charged the full price for a Premium account in July, and would ...
Plan Premium for students Country Denmark My Question or Issue I had my students status re-newed 10th of June and received an e-mail from Spotify s...
Roadie
1187 Views
1 replies
0 likes
Hi so I am suppose to have the student discount but I’m being charged more and I went to log on to my Hulu and it’s tellkng me I have to pay 7$ a month but before I didn’t
Hi so I am suppose to have the student discount but I’m being charged more and I went to log on to my Hulu and it’s tellkng me I have to pay 7$ a month but before I didn’t
Roadie
547 Views
1 replies
0 likes
I signed up for the student account by mistake i had been previously using premium with the vodafone offer and hadnt realised i had done the student one till it looked for verification and the card has been charged, can that be refunded back to the c...
I signed up for the student account by mistake i had been previously using premium with the vodafone offer and hadnt realised i had done the student one till it looked for verification and the ...
Roadie
553 Views
1 replies
0 likes
