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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 28310 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 28310 Views
  • 20 replies
  • 0 likes

Superuser Contribution No puedo renovar mi suscripcion

Spotify no acepta el pago para spotify para estudiantes, ingreso mi objetivo y solo dice error en el pago que intente otro método, por qué pasa esto? Desde agosto y mes con mes paga con la misma dirección sin problemas

  • Regular
  • Spotify no acepta el pago para spotify para estudiantes, ingreso mi objetivo y solo dice error en el pago que intente otro método, por qué pasa esto? Desde agosto y mes con mes paga con la misma dire...
  • ZullyB
  • Roadie
  • 1886 Views
  • 1 replies
  • 0 likes
  • cobros
  • 1886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium para universitario

Realice el proceso para confirmar que estudio la universidad pero me decia que no se desconataria hasta que se cinfirmara el premium ya me cobraron no me mandaron ningun correo y no esta reflejado el premiun en mi cuenta

  • Newbie
  • Realice el proceso para confirmar que estudio la universidad pero me decia que no se desconataria hasta que se cinfirmara el premium ya me cobraron no me mandaron ningun correo y no esta reflejado el...
  • ZullyB
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Charged for Student Discount and not getting it

I want a refund for this $5 charge on my account that I’m not even getting from the service it said. I signed for the student discount and wasn’t approved or I couldn’t find any documents to upload from my phone. So I need to know what can be done so...

  • Newbie
  • I want a refund for this $5 charge on my account that I’m not even getting from the service it said. I signed for the student discount and wasn’t approved or I couldn’t find any documents to upload f...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Premium student: second year

Hello !I'm a French med student. Last year, I signed up for the premium account for 4.99€ per month. This month, I noticed I was charged twice the price for a regular account. Problem is, I'm still a student, and I never got the email where you're su...

  • Newbie
  • Hello ! I'm a French med student. Last year, I signed up for the premium account for 4.99€ per month. This month, I noticed I was charged twice the price for a regular account. Problem is, I'm still...
  • Keanu_C
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium for students

I am a current college student, and i am trying to get the $5 premium deal. However, it says my college is not valid, even though I've sent in three types of documentation. I am confused because I have friends at my college who have been approved for...

  • Newbie
  • I am a current college student, and i am trying to get the $5 premium deal. However, it says my college is not valid, even though I've sent in three types of documentation. I am confused because I ha...
  • user-removed
  • Not applicable
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Student Premium in Dubai/England

Hi, I have an international student identity card and study at SAE University in Dubai. However, I live in England, because my university is in Dubai I cannot sign up for uni days as it is not supported in my country. If there any way that my ISIC is...

  • Newbie
  • Hi,   I have an international student identity card and study at SAE University in Dubai. However, I live in England, because my university is in Dubai I cannot sign up for uni days as it...
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Me registré en Spotify para estudiantes y me cobraron dos veces

Hola, inicié mi proceso de verificación para usar la tarifa Spotify estudiante y me pidieron mis datos y me recalcaron que en lo que estaba el proceso no se me iba a cobrar, entonces el domingo 25 de marzo me niegan el proceso y me cobran y hoy me ve...

  • Newbie
  • Hola, inicié mi proceso de verificación para usar la tarifa Spotify estudiante y me pidieron mis datos y me recalcaron que en lo que estaba el proceso no se me iba a cobrar, entonces el domingo 25 de...
  • Shiadani
  • Newbie
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Student premium problem

Hi, i just tried to get a student premium using credit card as my payment. I already fill the cc detail and press continue, but didnt finish with the next information detail. Accidentally, i close the spotify tab in my web and i thought the subscribt...

  • Newbie
  • Hi, i just tried to get a student premium using credit card as my payment. I already fill the cc detail and press continue, but didnt finish with the next information detail. Accidentally, i close th...
  • GillianDelvigne
  • Composer
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Student Help

I've been a student in University since 2015. I forgot to renew my subscription for one year and did not realize I was not getting the discount. Any way to get money back?

  • Newbie
  • I've been a student in University since 2015. I forgot to renew my subscription for one year and did not realize I was not getting the discount. Any way to get money back?
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Double charged

Hello, i am a student and should be charged half price. I live in Denmark so the currency is in danish crowns. I should have been charged 50 DKK and NOT 100 DKK which happend yesterday - why ?? im still a student so i dont understand. and how do you ...

  • Newbie
  • Hello,    i am a student and should be charged half price. I live in Denmark so the currency is in danish crowns. I should have been charged 50 DKK and NOT 100 DKK which happend yesterday...
  • 2137ynjagjkze6y
  • Newbie
  • 266 Views
  • 2 replies
  • 0 likes
  • Student
  • 266 Views
  • 2 replies
  • 0 likes

Premium

I should have been charged for the student discount for months now, and it cut me off, so I had to restart the student discount. Is it going to charge me twice for the normal premium and the student? And can I get a refund for all of the months I was...

  • Newbie
  • I should have been charged for the student discount for months now, and it cut me off, so I had to restart the student discount.  Is it going to charge me twice for the normal premium and the st...
  • MattSuda
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague el plan estudiantes y no obtuve nada

Hola, resulta que me suscribi al plan spotify premium para estudiantes, y ya me llego el mensaje de texto de la confirmacion del pago, y ahora no me sale para subir el archivo debido a que no lo tenia a la mano y ahora no me sale para subir el docume...

  • Newbie
  • Hola, resulta que me suscribi al plan spotify premium para estudiantes, y ya me llego el mensaje de texto de la confirmacion del pago, y ahora no me sale para subir el archivo debido a que no lo teni...
  • SergioDavid
  • Roadie
  • 277 Views
  • 1 replies
  • 1 likes
  • 277 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium recall

Hi everyone i just bought the premium for Students and I didn’t read the whole thing. It says that is only for those ones who learns in university. And I’m learning in high school. Can I cancel that and change the premium type? Because I don’t want t...

  • Newbie
  • Hi everyone  i just bought the premium for Students and I didn’t read the whole thing. It says that is only for those ones who learns in university. And I’m learning in high school. Can I c...
  • SergioDavid
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studenský účet

Dobrý den, chtěl jsem si předplatit od Spotifi premium pro studenty. Bohužel jsem, až poté zjistil, že se jedná o studenty pro VŠ nebo VOŠ. Jenže se mi, už peníze strhly z účtu a teď nevím co dělat.Děkuji za pomoc.

  • Newbie
  • Dobrý den, chtěl jsem si předplatit od Spotifi premium pro studenty. Bohužel jsem, až poté zjistil, že se jedná o studenty pro VŠ nebo VOŠ. Jenže se mi, už peníze strhly z účtu a teď nevím co dělat. ...
  • SergioDavid
  • Roadie
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do students get cheaper rates?

I have been subscribing for a long time now. I am a hardworking single parent and why can I not get the same benefits of a young adult? We are all over the age of 18.. Do I get a discount for raising 2 school aged children? What makes it different fo...

  • Newbie
  • I have been subscribing for a long time now. I am a hardworking single parent and why can I not get the same benefits of a young adult? We are all over the age of 18.. Do I get a discount for raising...
  • SergioDavid
  • Roadie
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student discount problem...

My academic info got accepted... but now spotify wants to charge me again... why? I already paid for it... i didnt get any refund...

  • Newbie
  • My academic info got accepted... but now spotify wants to charge me again... why? I already paid for it... i didnt get any refund...
  • SergioDavid
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution No student membership

Öğrenci üyeliğini aldığım paramın yanına gittim ama prim üyelik gelmedi mi?

  • Newbie
  • Öğrenci üyeliğini aldığım paramın yanına gittim ama prim üyelik gelmedi mi?
  • SergioDavid
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • Öğrenci
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can´t activate my premmium signature

I got a university premmium account , i´ve already payed but I just can´t enter it. For some reason, I still continue with my free account.Somebody help please

  • Casual Listener
  • I got a university premmium account , i´ve already payed but I just can´t enter it. For some reason, I still continue with my free account. Somebody help please 
  • bruna_ksa
  • Casual Listener
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Superuser Contribution Una pregunta cuanto se tarda en verificar que soy estudiante

Hola el dia de hoy active el descuento de estudian y se me hicieron dos cargos por la cantida de 50 y el cual no entiendo por que quiero ayuda y si voy a recuperar mi dinero

  • Casual Listener
  • Hola el dia de hoy active el descuento de estudian y se me hicieron dos cargos por la cantida de 50 y el cual no entiendo por que quiero ayuda y si voy a recuperar mi dinero
  • SergioDavid
  • Roadie
  • 1427 Views
  • 1 replies
  • 0 likes
  • Student
  • 1427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Quise activar mi cuenta Premium para estudiante y puse los datos de mi tarjeta y todo, ya iba a subir el archivo pero me regresó a lo de antes para volver a poner los datos de mi tarjeta. Fui a verificar el saldo de mi tarjeta y tenía menos 49 pesos ...

  • Newbie
  • Quise activar mi cuenta Premium para estudiante y puse los datos de mi tarjeta y todo, ya iba a subir el archivo pero me regresó a lo de antes para volver a poner los datos de mi tarjeta. Fui a verif...
  • SergioDavid
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes