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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8691 Views

10 replies

1 likes

Premium for Students
  • 8691 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134447 Views

98 replies

137 likes

Premium for Students
  • 134447 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31516 Views

19 replies

1 likes

Premium for Students
  • 31516 Views
  • 19 replies
  • 1 likes

Superuser Contribution Overcharging

To whom it may concern; I have recently applied for premium upgrade with student discount.Even though my student premium subscription has not been verified yet, I have been overcharged 5 times in my banking system in Turkey.I have not even recieved a...

Visitor

To whom it may concern;   I have recently applied for premium upgrade with student discount.Even though my student premium subscription has not been verified yet, I have been overcharged 5 tim...

user-removed

Not applicable

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Universitarios

Hoy decidí contratar Spotify para universitarios y me cobraron tres veces el monto de $49 (pesos mexicanos), ¿por qué sucedió eso? ¿Me reembolsarán lo que cobraron de más? Aún no me activan la cuenta. Espero que alguien me pueda ayudar.

Casual Listener

Hoy decidí contratar Spotify para universitarios y me cobraron tres veces el monto de $49 (pesos mexicanos), ¿por qué sucedió eso? ¿Me reembolsarán lo que cobraron de más? Aún no me activan la cuenta...

macthird

Casual Listener

242 Views

4 replies

0 likes

  • 242 Views
  • 4 replies
  • 0 likes

Spotify Student and Hulu

Hello, I had Spotify student that expired in Otober. I am still a student and would like to continue premium for students but I forgot to re-aply in time. It charged me the full $10 something for Premium which is fine but now it wint let me go back t...

Newbie

Hello,  I had Spotify student that expired in Otober. I am still a student and would like to continue premium for students but I forgot to re-aply in time. It charged me the full $10 s...

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Superuser Contribution USA Student Discount

I should have been on the studen pass since April and I just checked my account and it was never activated. Here is my email to prove it. I want a refund for all the months I have been over charged

Newbie

I should have been on the studen pass since April and I just checked my account and it was never activated. Here is my email to prove it. I want a refund for all the months I have been over charged&n...

user-removed

Not applicable

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Student Discount

I decided buy premium for student discount.When i check my bank account Spotify takes 6 time 6.99₺ for it and my account still free account.My account verifited as Student Account but when i try to buy premium Spotify asking me for Student verify.I w...

Casual Listener

I decided buy premium for student discount.When i check my bank account Spotify takes 6 time 6.99₺ for it and my account still free account.My account verifited as Student Account but when i try to b...

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

losing money

hej...jeg skulle melde mig på student men min skole kunne ikk findes, men i har trukket 49kr fra min konto og det syntes jeg ikk man kan når jeg ikke kan bruge det! vil meget gerne have mine penge tilbage

Newbie

hej... jeg skulle melde mig på student men min skole kunne ikk findes, men i har trukket 49kr fra min konto og det syntes jeg ikk man kan når jeg ikke kan bruge det! vil meget gerne have mine peng...

Mads24

Newbie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

I paid for premium student and I don´t have the premium

Hello, yesterday I sent the documents to prove that I was a student and today my documents were accepted and they sent me an email saying 'you're veryfied!' and they took my money from the bank account, but I still do not have the premium account. Al...

Newbie

Hello, yesterday I sent the documents to prove that I was a student and today my documents were accepted and they sent me an email saying 'you're veryfied!' and they took my money from the bank accou...

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

It says that my credit card is from a country without spotify... it's from UK.

When trying to activate a student account my UK card does not work and my spanish one only let me verify a spanish university... but I study in the UK

Newbie

When trying to activate a student account my UK card does not work and my spanish one only let me verify a spanish university... but I study in the UK 😕

pablowakonigg

Casual Listener

241 Views

2 replies

0 likes

  • 241 Views
  • 2 replies
  • 0 likes

Spotify Student Discount

So basically I changed my subscribtion to student discount but it still hasn't updated and they already took 2 months of payment.

Newbie

So basically I changed my subscribtion to student discount but it still hasn't updated and they already took 2 months of payment.

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Me cobró el plan de estudiante pero no funciona

El día de hoy pague Spotify para universitarios, el monto fue debitado de mi cuenta, sin embargo no gozo de los beneficios premium, porfavor alguien que me ayude, ya verifique todo lo standard, tengo sólo una cuenta y ya cerré y abrí seción varias ve...

Newbie

El día de hoy pague Spotify para universitarios, el monto fue debitado de mi cuenta, sin embargo no gozo de los beneficios premium, porfavor alguien que me ayude, ya verifique todo lo standard, tengo...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Solved!! going from spotify premium to spotify student

Hello i am a student and i am on the $11.99 rate for spotify premium, however i want to change to the spotify students deal. When i try to go into changing to students it does not offer paypal, the current payment method i am using now so i am worrie...

Newbie

Hello i am a student and i am on the $11.99 rate for spotify premium, however i want to change to the spotify students deal. When i try to go into changing to students it does not offer paypal, the c...

Maxim

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Wrong email

I signed up for the spotify and hulu student discount under an email address that is not connected to my facebook, which is what my original spotify account is connected to. I would like to know how I can change the subscription so that I can use it ...

Newbie

I signed up for the spotify and hulu student discount under an email address that is not connected to my facebook, which is what my original spotify account is connected to. I would like to know how ...

Nickolay

Composer

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Student Account

Hello, yesterday I purchased Spotify premium for the student price of $4.99 at 11:43 CT. When I log into my account it says my membership is free but my card was charged $5.33.

Newbie

Hello, yesterday I purchased Spotify premium for the student price of $4.99 at 11:43 CT. When I log into my account it says my membership is free but my card was charged $5.33. 

LeoRager

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice in a month

I actived the student subscripion and i notice that Spotify charged twice the amount (as if it was the full premium) the weird thing is that Spotify charged as two transactions, i ask you guys to please give back the money of one of them, cause it sa...

Regular

...lease give back the money of one of them, cause it says that it is the students plan but u charged the double. Thank you for your attention.  I noticed that this been happening a lot.

Vshg

Regular

464 Views

3 replies

0 likes

  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution YOU STOLE MY $5.

Hi thereI had a premium account through Apple, and I realized it costs more. So I applied for a student account and $5 was charged from my account but I never heard back. What should I do?

Casual Listener

Hi there I had a premium account through Apple, and I realized it costs more. So I applied for a student account and $5 was charged from my account but I never heard back. What should I do?

Aichel

Roadie

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento non funziona

Buongiorno,Volendo attivare l'abbonamento premium per studenti, ho inserito i dati per il pagamento e i dati per la verifica dello status di studente. Mi é arrivato il messaggio di verifica completata, ma il mio abbonamento non si é attivato. Ho prov...

Casual Listener

Buongiorno, Volendo attivare l'abbonamento premium per studenti, ho inserito i dati per il pagamento e i dati per la verifica dello status di studente. Mi é arrivato il messaggio di verifica complet...

Saraleeds2012

Casual Listener

297 Views

2 replies

0 likes

  • 297 Views
  • 2 replies
  • 0 likes

Got charged but don't have Premium

Hi! I was going to get the Student Discount, but I guess it wasn't verified and I didn't get the premium. Though I checked my account and I was charged 4.99??And yet I don't have the Premium?Can I please have a refund or at least give me the 12-month...

Newbie

Hi! I was going to get the Student Discount, but I guess it wasn't verified and I didn't get the premium.  Though I checked my account and I was charged 4.99?? And yet I don't have the Premium...

ESenS

Casual Listener

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was I charged regular when I'm a student?

Why was I charged regular when I'm a student? I verified this already a couple months ago... I was charged the full payment of $9.99 even though I'm a student at a nearby college.This isn't the first time it's happened either.

Newbie

Why was I charged regular when I'm a student? I verified this already a couple months ago... I was charged the full payment of $9.99 even though I'm a student at a nearby college.This isn't the first...

Aichel

Roadie

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Student Discount

So I applied for a student discount and was accepted and everything went well except everytime I enter my card it says something like "oops your card or bank arent working :^( try a new one."But the thing with this is, I checked my bank account and a...

Newbie

So I applied for a student discount and was accepted and everything went well except everytime I enter my card it says something like "oops your card or bank arent working :^( try a new one." But th...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Spotify Please Help Me!!!(About:Buying Premium Account)

Hi,please help me.1 day ago,i bought Spotify Premium for student.After website said 'We examine your information and we contact you' but they say me we can't accept this information.Please send some information.'Now i looked my credit cards informati...

Visitor

Hi,please help me. 1 day ago,i bought Spotify Premium for student. After website said 'We examine your information and we contact you' but they say me we can't accept this information.Please send s...

ESenS

Casual Listener

929 Views

14 replies

0 likes

  • 929 Views
  • 14 replies
  • 0 likes