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Premium Student

Get help verifying your Student Discount.

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9015 Views

10 replies

1 likes

Premium for Students
  • 9015 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

135149 Views

98 replies

139 likes

Premium for Students
  • 135149 Views
  • 98 replies
  • 139 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31764 Views

19 replies

1 likes

Premium for Students
  • 31764 Views
  • 19 replies
  • 1 likes

Student Spotify and Hulu bundle

Hey! So I just paid for the spotify and hulu bundle and it was charged to my card, but my account still remains a a free account. What can I do?

Newbie

Hey!    So I just paid for the spotify and hulu bundle and it was charged to my card, but my account still remains a a free account. What can I do? 

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

How to return a money

how to return money for a student if he did not receive his functions?

Newbie

how to return money for a student if he did not receive his functions?

IguanaSetup

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Spotify Charged Me Twice but No Premium Account

Could someone please help me I was trying to register my spotify account for the Student Discount. It didnt go through and I did not receive any verification. But when I checked my bank details I saw that I was charged twice. I called my bank they sa...

Newbie

Could someone please help me I was trying to register my spotify account for the Student Discount. It didnt go through and I did not receive any verification. But when I checked my bank details I saw...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Student discount

About 2 months ago I got an email asking me to confirm my student email to continue getting my student discount so I folewed the link and put my information in and everything seemed fine, but I just checked my bank statement and my student discount h...

Newbie

About 2 months ago I got an email asking me to confirm my student email to continue getting my student discount so I folewed the link and put my information in and everything seemed fine, but I just ...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

Can't register as a student

I've already got a spotify premium account but I can't change it to a student account (it says it can't verify me as a student). What do I do?

Newbie

I've already got a spotify premium account but I can't change it to a student account (it says it can't verify me as a student).  What do I do?

SofiaM1

Casual Listener

1404 Views

1 replies

0 likes

  • 1404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but no premium

Today I tried to have a premium account for students in Turkey. But i could not provide my student document at that time and closed the tab after i entered my credit card information. There is no change in my account status yet. Please make a refund ...

Newbie

Today I tried to have a premium account for students in Turkey. But i could not provide my student document at that time and closed the tab after i entered my credit card information. There is no c...

Daisy

Spotify Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Spotify Premium

I created a spotify student premium account a couple of weeks ago. I downloaded the app on my phone and created playlists and everything was fine. I then downloaded the app on my macbook last night and went to log in and realized I forgot my password...

Newbie

I created a spotify student premium account a couple of weeks ago. I downloaded the app on my phone and created playlists and everything was fine.    I then downloaded the app on my macbo...

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
  • 0 likes

Can't pay for student discount premium with a debit card

Hello, Does anyone know if I could use my debit card to pay for spotify premium or not? It seems to accept credit cards only. SOS!!

Newbie

Hello,  Does anyone know if I could use my debit card to pay for spotify premium or not? It seems to accept credit cards only. SOS!!

Maxim

Spotify Star

834 Views

1 replies

1 likes

  • 834 Views
  • 1 replies
  • 1 likes

Cobrança indevida

Tinha o Premium e migrei para o de estudantes, porém agora estão vindo suas cobranças na minha fatura!

Casual Listener

Tinha o Premium e migrei para o de estudantes, porém agora estão vindo suas cobranças na minha fatura! 

Bittencourt

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Payment

I am a student and am usually charged no more then $6 for Spotify a month. I am still technically a student but they charged me almost $11, as it would be without the student discount. I am angered about this due to shortage of money right now, and r...

Newbie

I am a student and am usually charged no more then $6 for Spotify a month. I am still technically a student but they charged me almost $11, as it would be without the student discount. I am angered a...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Problema con account Spotify Premium for Students e problema con fatturazione.

Buongiorno, oggi ho attivato l'abbonamento Spotify Premium for Students ma ho trovato 2 problemi:1) l'account su cui è stato attivato l'abbonamento premium non è il mio, ma quello della mia band (registrata su Spotify con un'altra mail). Come posso f...

Newbie

Buongiorno, oggi ho attivato l'abbonamento Spotify Premium for Students ma ho trovato 2 problemi: 1) l'account su cui è stato attivato l'abbonamento premium non è il mio, ma quello della mia band (r...

antonioesc

Newbie

484 Views

1 replies

1 likes

  • 484 Views
  • 1 replies
  • 1 likes

I paid money but ıt wants again.

I'm a student . I paid money but it wants again.

Casual Listener

I'm a student . I paid money but it wants again.

ED1995

Casual Listener

213 Views

2 replies

0 likes

  • 213 Views
  • 2 replies
  • 0 likes

Student Discount Does not work

Hi!I am already using Spotify since two years. As I am a student I always used the discount. Now, suddelny it is the second time spotify chares 10 € from my account and I am loggend in as normal Premium User. When I go to: Change -> get student disco...

Newbie

Hi! I am already using Spotify since two years.  As I am a student I always used the discount. Now, suddelny it is the second time spotify chares 10 € from my account and I am loggend in as no...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Premium account problem

I have bought premium account for students, i sent the document by email, the price has taken from my credit card. But today i cant use premium account what is the problem

Newbie

I have bought premium account for students, i sent the document by email, the price has taken from my credit card. But today i cant use premium account what is the problem

bettyboob4242

Newbie

247 Views

2 replies

0 likes

  • 247 Views
  • 2 replies
  • 0 likes

Spotify won’t recognize my student email?

I am currently using Apple Music with my student discount but I wanted to switch to Spotify. But eveytime I try to sign up, it says it cannot find my name. But I’m using the same exact information with Apple and it’s working.

Newbie

I am currently using Apple Music with my student discount but I wanted to switch to Spotify. But eveytime I try to sign up, it says it cannot find my name. But I’m using the same exact information wi...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Recently charged for Premium when I've had the Student plan for the past year..?!

Recently just got charged today as a Premium plan user when I got charged last month on October 6th 4.99 as a student discount. ?! I never approved of such change nor did any changes.

Newbie

Recently just got charged today as a Premium plan user when I got charged last month on October 6th 4.99 as a student discount. ?! I never approved of such change nor did any changes. 

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Student Spotify Problem

I'm a student. I buy spotify premium. Premium account did not come to me. Why ?

Newbie

I'm a student. I buy spotify premium. Premium account did not come to me.  Why ?  

Pipperflipjones

Newbie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

como emitir boleto para universitários

como faço para emitir uma boleto pra o spotify para universitários , poisnão tenho cartão de crédito?

Newbie

como faço para emitir uma boleto pra o spotify para universitários , poisnão tenho cartão de crédito?  

Bittencourt

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Charged for student discount

I just signed up for the student discount. I was charged for 4.99 CAD when I finished the registration process, but my account still says free. I’ve tried to relog, but I can’t find any other solutions. What can I do?

Newbie

I just signed up for the student discount. I was charged for 4.99 CAD when I finished the registration process, but my account still says free. I’ve tried to relog, but I can’t find any other solutio...

Luke

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes