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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31121 Views

19 replies

1 likes

Premium for Students
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Verification and payment is done but I am still using free version for more than one month

My student verification done on october 25 2017. And payment is also done. I still use free account. I restarted the application multiple times. What can I do to correct this issue?

Casual Listener

My student verification done on october 25 2017. And payment is also done. I still use free account. I restarted the application multiple times. What can I do to correct this issue?

Mario93

Casual Listener

258 Views

2 replies

0 likes

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  • 2 replies
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Spotofy Student and Hulu

I am unable to connect my spotify account to my Hulu account. When I click on the go to Hulul link, it gives me an error.

Newbie

I am unable to connect my spotify account to my Hulu account. When I click on the go to Hulul link, it gives me an error. 

274 Views

0 replies

0 likes

  • 274 Views
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La página para "Completar compra" dice que ya no existe

Me llegó el correo de que SheerId aprobó mis estudios para la cuenta de universitarios y al momento en darle click a la opción de "completar compra" me dice que "esta página ya no existe"

Newbie

Me llegó el correo de que SheerId aprobó  mis estudios para la cuenta de universitarios y al momento en darle click a la opción de "completar compra" me dice que "esta página ya no existe"

marcoga2014

Newbie

1101 Views

10 replies

0 likes

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saying i’m not a student

I’m a student at university of central florida and it keeps saying it can’t comfirm that. l need help to fix this because my music isn’t working now from this and i’m just trying to renew my payment for the year.

Newbie

 I’m a student at university of central florida and it keeps saying it can’t comfirm that. l need help to fix this because my music isn’t working now from this and i’m just trying to renew ...

208 Views

0 replies

0 likes

  • 208 Views
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Cant pay with Maestro credit card

So i'm trying to upgrade to student discount, and when i tipe in my credit card information it doesent accept it , and on top there is a little VISA and Master card simbole but my card is a Maestro card , and i cant change the icon on top when i clic...

Casual Listener

So i'm trying to upgrade to student discount, and when i tipe in my credit card information it doesent accept it , and on top there is a little VISA and Master card simbole but my card is a Maestro c...

borsolya

Newbie

10071 Views

2 replies

2 likes

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  • 2 likes

Charged for premium account

Hi there, I have been charged for 2 months for a premium account when I have had a student account with spotify. I would like to be reimbursed for the money that they have charged me. Thank you,Danielle Romeo

Newbie

Hi there,   I have been charged for 2 months for a premium account when I have had a student account with spotify. I would like to be reimbursed for the money that they have charged me.  ...

210 Views

0 replies

0 likes

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Solved!! Premium Student Discount, Charged Twice

Hello, I just got approved to have the P65 discount for Students on Premium. But I'm concerned on why I'm charged twice. My bank account was deducted P65 twice. Is it because I use two devices? (My desktop and iPhone)? If not, how do I get refunded?

Visitor

Hello, I just got approved to have the P65 discount for Students on Premium. But I'm concerned on why I'm charged twice. My bank account was deducted P65 twice. Is it because I use two devices? (My d...

Luke

Spotify Star

313 Views

1 replies

0 likes

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primium account cant change to student discount

i appied student discount already and spotify confirmed my applicationbut still charging me $58 how can i fix it...?

Newbie

i appied student discount already and spotify confirmed my application but still charging me $58  how can i fix it...?

186 Views

0 replies

0 likes

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Applying student discount on existing Premium account

Hi Spotify, I would love to get a student discount on my already running premium account. When I apply on the webpage it asks for my creditcard info. I'm currently using the iDeal payment method (Netherlands). Is it not possible to continue using thi...

Newbie

Hi Spotify,   I would love to get a student discount on my already running premium account. When I apply on the webpage it asks for my creditcard info. I'm currently using the iDeal payment me...

Maxim

Spotify Star

230 Views

1 replies

0 likes

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  • 1 replies
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E-mail not recivied

Hello Spotify.i was making a student premium account, when i was done making it. Then it says that i should check my email, but i haven’t recivied it. And i am afraid of that my payment keep going and i cant use student premium.-Asger Lykke

Newbie

Hello Spotify. i was making a student premium account, when i was done making it. Then it says that i should check my email, but i haven’t recivied it. And i am afraid of that my payment keep going ...

190 Views

0 replies

0 likes

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Fui cobrado duas vezes no mesmo dia

Boa tarde, Hoje renovei a minha assinatura com o cartao de credito, mas nao tinha conseguido solicitar o desconto de estudante e acabei fazendo a assinatura normal, porem enviei a documentacao da faculdade e eles me aceitaram como universitario e der...

Newbie

Boa tarde,  Hoje renovei a minha assinatura com o cartao de credito, mas nao tinha conseguido solicitar o desconto de estudante e acabei fazendo a assinatura normal, porem enviei a docume...

Bittencourt

Spotify Star

1092 Views

1 replies

0 likes

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I just became a student and want student discount/Hulu but I already bought the 12 month card

I have Spotify Premium because I got a 12 month gift card and now I enrolled as a student. I would like the discount of 4.99 and the Hulu to be applied to my gift card instead of a credit card. But it asks for the credit card instead. Help.

Visitor

I have Spotify Premium because I got a 12 month gift card and now I enrolled as a student. I would like the discount of 4.99 and the Hulu to be applied to my gift card instead of a credit card. But i...

dianamartin3z25

Newbie

216 Views

1 replies

0 likes

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  • 1 replies
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Student discount, not working

Hi Spotify,I have been verified for the student discount, and the email told me to go and accept on spotify - but there is no place to accept, I can only be charged with 99 kr a month. How can I get the discount then, when there is no place to actual...

Newbie

Hi Spotify, I have been verified for the student discount, and the email told me to go and accept on spotify - but there is no place to accept, I can only be charged with 99 kr a month.  How c...

168 Views

0 replies

0 likes

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Student Discount

Hello Community, I have following problem. Last Year I subscribed to Spotify with the student permium choice. I paid 4,99€ a months. Since 2 months the student premium account changed to a normal one for 9,99€ a month. But i am still a student and I ...

Newbie

Hello Community,   I have following problem. Last Year I subscribed to Spotify with the student permium choice. I paid 4,99€ a months. Since 2 months the student premium account changed to a n...

KatesHere

Community Legend

245 Views

1 replies

0 likes

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Student Discount

Hi,I am a student and have been getting charged $9.99 a month for it. I would like a refund becuase when I first signed up for spotify, I entered student as my option.

Newbie

Hi, I am a student and have been getting charged $9.99 a month for it. I would like a refund becuase when I first signed up for spotify, I entered student as my option. 

Maxim

Spotify Star

201 Views

1 replies

0 likes

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student discount

So I did not know that the student discount was only for college students and when i entered my card number it charged me. So when it told me that I had to enter my college I was very confussed and now I would like a refund becasue I wont be able to ...

Newbie

So I did not know that the student discount was only for college students and when i entered my card number it charged me. So when it told me that I had to enter my college I was very confussed and n...

Maxim

Spotify Star

195 Views

1 replies

0 likes

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Full price for premium although verified student and same email address

Hej I recently changed the university, and as my premium on my last ended, I switched the university on Unidays. They verified already. I am using the same email address on Unidays and Spotify. Still Spotify withdraws the full €9,99 from my Paypal ac...

Visitor

Hej   I recently changed the university, and as my premium on my last ended, I switched the university on Unidays. They verified already. I am using the same email address on Unidays and Spoti...

164 Views

0 replies

0 likes

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Descuento Universitario

Tengo ese descuento y me habian cobrado cada mes 49 pesos mexicanos pero este mes se realizo un cobro de 1,000 pesos quisiera saber por que

Newbie

Tengo ese descuento y me habian cobrado cada mes 49 pesos mexicanos pero este mes se realizo un cobro de 1,000 pesos quisiera saber por que  

164 Views

0 replies

0 likes

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Superuser Contribution Spotify Premium para estudiantes

El viernes pasado realice mi suscripcion a Spotify Premium para estudiantes, se realizo el cargo a mi tarjeta pero aun sigo recibiendo correos advirtiendo que mi suscripcion terminara, entiendo que el proceso demora unos cuantos dias pero no he recib...

Casual Listener

El viernes pasado realice mi suscripcion a Spotify Premium para estudiantes, se realizo el cargo a mi tarjeta pero aun sigo recibiendo correos advirtiendo que mi suscripcion terminara, entiendo que e...

brafavp

Casual Listener

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes