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Premium Student

Get help verifying your Student Discount.

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9757 Views

10 replies

1 likes

Premium for Students
  • 9757 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

wi-_f01rud38

Newbie

136619 Views

99 replies

140 likes

Premium for Students
  • 136619 Views
  • 99 replies
  • 140 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

32437 Views

19 replies

1 likes

Premium for Students
  • 32437 Views
  • 19 replies
  • 1 likes

Wrong premium plan given

I changed my family plan to a student discount plan and it said I’m all good to go. Today was the first day of the next billing month so I checked to see if I got the student plan but I only got the normal premium plan instead. I went to change my pl...

Casual Listener

I changed my family plan to a student discount plan and it said I’m all good to go. Today was the first day of the next billing month so I checked to see if I got the student plan but I only got the ...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Why I Can't Delete My Account

Super frustrated. Why doesn't Spotify have a help phone number?!?!? I want to be able to use Spotify premium student with Hulu.Currently my "student status" is linked to the account with my facebook. The email for that facebook (even though I've upda...

Regular

Super frustrated.  Why doesn't Spotify have a help phone number?!?!?  I want to be able to use Spotify premium student with Hulu. Currently my "student status" is linked to the account w...

551 Views

0 replies

0 likes

Deleting
Facebook
Hulu
Premium
Student
  • 551 Views
  • 0 replies
  • 0 likes

Premium Subscription

I have Premium with the student discount, but for the last two months I have been charged much more!

Newbie

I have Premium with the student discount, but for the last two months I have been charged much more!

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

School not recognized, despite being offered as an option in the drop-down list

Hi, I am trying to sign up for the student discount. The school I am trying to indicate is given as an option for the drop-down list, but upon clicking the "sign-up" button, I get an error saying the school is not recognized. There seems to be a glit...

Casual Listener

Hi,   I am trying to sign up for the student discount. The school I am trying to indicate is given as an option for the drop-down list, but upon clicking the "sign-up" button, I get an error s...

sriracha_pony

Casual Listener

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

My Hulu wont work

My hulu account was working but now it stopped and when I go on my Spotify account it says I have the Student Premium and Hulu bundle

Newbie

My hulu account was working but now it stopped and when I go on my Spotify account it says I have the Student Premium and Hulu bundle

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

PAYMENTS

Hello, i would like to ask regarding about my payment. First i subscribe to student discount then i entered my card’s info, then it leads me to a page where i need to send pictures for verification, so i sent pictures. After that, it appears in the p...

Newbie

Hello, i would like to ask regarding about my payment. First i subscribe to student discount then i entered my card’s info, then it leads me to a page where i need to send pictures for verificat...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Student Discount problem

I wanted to change my subscription to Students one.Cannot do that becouse of "This offer has already been used."What to do?

Newbie

I wanted to change my subscription to Students one. Cannot do that becouse of "This offer has already been used." What to do? 

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

Student Discount Renewal

I subscribed for the student discount last year. I am still student but I just realized that it has been three months that I have been charged with full premium amount. Will I get a refund for the these months, and how can I re-subscribe for the stud...

Newbie

I subscribed for the student discount last year. I am still student but I just realized that it has been three months that I have been charged with full premium amount. Will I get a refund for the th...

Maxim

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

No sale el Premium para Estudiantes Universitarios

Buenas noches con todos,Por favor necesito de su ayuda...Hoy día estaba intentando conseguir la versión Premium para Estudiantes Universitarios pero, cuando la información se cargó y todo, regresé accidentalmente a la información inicial donde se pon...

Newbie

Buenas noches con todos, Por favor necesito de su ayuda... Hoy día estaba intentando conseguir la versión Premium para Estudiantes Universitarios pero, cuando la información se cargó y todo, regres...

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Error when confirming student status

I've had premium for ~2 years but never used the student discount. I tried signing up, but keep getting this error:Unfortunately, we couldn't confirm that you're a student. Please check your details and try again.If we still can't confirm your detail...

Newbie

I've had premium for ~2 years but never used the student discount. I tried signing up, but keep getting this error: Unfortunately, we couldn't confirm that you're a student.  Please check you...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Try premium free for 30days?

I paid premium for student. Can I get the 30days free premium?

Newbie

I paid premium for student. Can I get the 30days free premium?

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

My school is not an option

Hi there,I cannot sign up for student discount because my school is not an option. I have an acceptance letter and schedule, but do not have a schedule with my name with my school's name on it. Wondering how to rectify this issue. Many thanks in adva...

Casual Listener

Hi there, I cannot sign up for student discount because my school is not an option. I have an acceptance letter and schedule, but do not have a schedule with my name with my school's name on it. Won...

Maxim

Spotify Star

594 Views

3 replies

0 likes

  • 594 Views
  • 3 replies
  • 0 likes

Activating the Student Discount

I currently have Spotify free and when I tried to activate Premium Student Discount, it said that my university is associated with another spotify account, but I do not have any other spotify accounts. I once had another one, but it is no longer acti...

Newbie

I currently have Spotify free and when I tried to activate Premium Student Discount, it said that my university is associated with another spotify account, but I do not have any other spoti...

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

spotify premium para universitarios

el 4 de noviembre de este año, estaba verificando si aplcaba para el descuento de universitarios, diligencie los datos del metodo de pago, y en el momento que pedian las imagenes que soportaran que si estuviera inscrito a la universidad, la pagina de...

Newbie

el 4 de noviembre de este año, estaba verificando si aplcaba para el descuento de universitarios, diligencie los datos del metodo de pago, y en el momento que pedian las imagenes que soportaran que s...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Spotify Estudante Premium

Não consigo selecionar a música para tocar sem ser no modo aleatório.

Visitor

Não consigo selecionar a música para tocar sem ser no modo aleatório.

Bittencourt

Spotify Star

358 Views

3 replies

0 likes

  • 358 Views
  • 3 replies
  • 0 likes

Student Premium account - USA not in drop down

My credit card has been charged $4.99 for the premium student account, but I am unable to access it because I go to school in Maine, USA and the United States is not in the drop down list when confirming i am a student

Newbie

My credit card has been charged $4.99 for the premium student account, but I am unable to access it because I go to school in Maine, USA and the United States is not in the drop down list when confir...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

HULU HELP

I just got the student package if spotify and hulu but when I go to access hulu it says to start a free one month trial and pick a base program. Why? I spent the $5 already please help!

Newbie

I just got the student package if spotify and hulu but when I go to access hulu it says to start a free one month trial and pick a base program. Why? I spent the $5 already please help!

shindig

Newbie

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Issues

I had Spotify student premium earlier this year and I try to activate it again and after I submit my credit card information this message pops up ,"This form has expired. Please reload the page and try again." I tried 5 times and no luck .

Casual Listener

I had Spotify student premium earlier this year and I try to activate it again and after I submit my credit card information this message pops up ,"This form has expired. Please reload the page and t...

LeoRager

Community Legend

448 Views

3 replies

0 likes

  • 448 Views
  • 3 replies
  • 0 likes

Cannot use any credit card to subscribe

Dear community, Whenever I try to subscribe for the Student Premium Subscription I get this:Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I tried differe...

Newbie

Dear community,   Whenever I try to subscribe for the Student Premium Subscription I get this: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been c...

N_Bo

Newbie

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes