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Premium Student

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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

133334 Views

98 replies

137 likes

Premium for Students
  • 133334 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31359 Views

19 replies

1 likes

Premium for Students
  • 31359 Views
  • 19 replies
  • 1 likes

subscripcion estudiante

el dia de hoy realice el pago de estudiante me pidio cargar archivos para verificacion pero no me deje adjuntarlos solo se cerro el navegador ahora que puedo hacer ya que no me da opcion de nada solo volver a ingresar la tarjeta para realizar el carg...

Newbie

el dia de hoy realice el pago de estudiante me pidio cargar archivos para verificacion pero no me deje adjuntarlos solo se cerro el navegador ahora que puedo hacer ya que no me da opcion de nada solo...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes

Premium Subscription Lost

While listening yesterday, my phone died. When it turned back on and I opened Spotify, I was asked to log in. Being that it is a student subscription, I logged in with my college email and password, but all of my playlists were gone, and it says I am...

Newbie

While listening yesterday, my phone died. When it turned back on and I opened Spotify, I was asked to log in. Being that it is a student subscription, I logged in with my college email and password, ...

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Student subscription changed

Hi, so I had signed up for student premimum account and I️ noticed I️ am being charged regular pricing. I️ am also aware there is a Hulu membership that is included. How do I️ switch over?

Newbie

Hi, so I had signed up for student premimum account and I️ noticed I️ am being charged regular pricing. I️ am also aware there is a Hulu membership that is included. How do I️ switch over?

174 Views

0 replies

0 likes

  • 174 Views
  • 0 replies
  • 0 likes

Student Discount

My account was charged but its not showing that i have a premium account

Newbie

My account was charged but its not showing that i have a premium account 

Luke

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

NUS Discount

Hi, I have got my NUS card, but when I am putting my place of study on Spotify it doesnt appear on the list. What do I do? Thanks, Sophieb

Casual Listener

Hi,    I have got my NUS card, but when I am putting my place of study on Spotify it doesnt appear on the list.    What do I do?    Thanks,  Sophieb

techytuppers

Regular

540 Views

4 replies

0 likes

  • 540 Views
  • 4 replies
  • 0 likes

Problema com Spotify universitário

Não consigo migrar para o plano universitário, já cancelei o familiar, mas sempre estornam o valor e continuo com o free.O que fazer?

Casual Listener

Não consigo migrar para o plano universitário, já cancelei o familiar, mas sempre estornam o valor e continuo com o free. O que fazer?

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

My premium account doesn't work

Good morning ^^ I need help please, yesterday I change my account to premium with the discount of students, I paid with my credit card and I have a receipt buy my account is still free. I close my session and I turned open it. But it doesn't work. He...

Newbie

Good morning ^^ I need help please, yesterday I change my account to premium with the discount of students, I paid with my credit card and I have a receipt buy my account is still free. I close my s...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Problemas con premium para universitarios

Hola, buenos días, resulta que me interesé por el descuento para estudiantes de spotify premium y comencé a rellenar el cuestionario pero al llegar a la parte de buscar tu universidad me di cuenta de que la mía aun no estaba para esta oferta, (soy de...

Newbie

Hola, buenos días, resulta que me interesé por el descuento para estudiantes de spotify premium y comencé a rellenar el cuestionario pero al llegar a la parte de buscar tu universidad me di cuenta de...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

payment problem with Student discount

Hello Dear users,Im from Brazil and i was trying to buy the student premium, and i've saw my university doesnt participate of this promotion, and i've canceled this order , and so i've been charged for this order, but i didnt receive the premium, how...

Newbie

Hello Dear users, Im from Brazil and i was trying to buy the student premium, and i've saw my university doesnt participate of this promotion, and i've canceled this order , and so i've been charged...

IguanaSetup

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Problema en carga de archivos

Realicé el pago de la cuenta premium para estudiantes, ingresé mi nombre y mi universidad (si estaba en la lista) , pero al momento de pasar al siguiente paso que es la carga de archivos para comprobar el status activo de estudiante el enlace para la...

Newbie

Realicé el pago de la cuenta premium para estudiantes, ingresé mi nombre y mi universidad (si estaba en la lista) , pero al momento de pasar al siguiente paso que es la carga de archivos para comprob...

228 Views

0 replies

0 likes

  • 228 Views
  • 0 replies
  • 0 likes

Permasalahan akun student premium spotify

Hi Spotify communitySaya punya masalah sama akun premium pelajar Jadi gini saya tadi melakukan pembayaran melalui Spotify pelajar saya sudah memasukan data credit card saya ke halaman pembayaran Spotify tetapi saya tidak bisa upload data saya ke shee...

Newbie

Hi Spotify community Saya punya masalah sama akun premium pelajar  Jadi gini saya tadi melakukan pembayaran melalui Spotify pelajar saya sudah memasukan data credit card saya ke halaman pembay...

579 Views

0 replies

0 likes

  • 579 Views
  • 0 replies
  • 0 likes

Student Discount.....Help

I need help with my account. I have an facebook account and before buying student premium membership, I went to spotify and loged in thought my facebook and put in all the informantion needed to get the student discount. The payment went thought righ...

Newbie

I need help with my account. I have an facebook account and before buying student premium membership, I went to spotify and loged in thought my facebook and put in all the informantion needed to...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Subscribed, but not getting Premium?

I paid for the student discount account this morning and they told me that i had to prove that i was a student and I was going to get a email in an hour and I never got an email. I sent in my student ID proving I was a student and nothing changed. I'...

Newbie

I paid for the student discount account this morning and they told me that i had to prove that i was a student and I was going to get a email in an hour and I never got an email.  I sent in my s...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes

Student Discount for Hulu isn't working

I was supposed to renew my student subscription for spotify and hulu but I forgot. I was able to renew my spotify subscription, but there's always some type of error message or it redirects me to hulu to start a free trial. I have been in contact wth...

Newbie

I was supposed to renew my student subscription for spotify and hulu but I forgot. I was able to renew my spotify subscription, but there's always some type of error message or it redirects me to hul...

amariec96

Newbie

391 Views

1 replies

2 likes

  • 391 Views
  • 1 replies
  • 2 likes

Wrong premium plan given

I changed my family plan to a student discount plan and it said I’m all good to go. Today was the first day of the next billing month so I checked to see if I got the student plan but I only got the normal premium plan instead. I went to change my pl...

Casual Listener

I changed my family plan to a student discount plan and it said I’m all good to go. Today was the first day of the next billing month so I checked to see if I got the student plan but I only got the ...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Why I Can't Delete My Account

Super frustrated. Why doesn't Spotify have a help phone number?!?!? I want to be able to use Spotify premium student with Hulu.Currently my "student status" is linked to the account with my facebook. The email for that facebook (even though I've upda...

Regular

Super frustrated.  Why doesn't Spotify have a help phone number?!?!?  I want to be able to use Spotify premium student with Hulu. Currently my "student status" is linked to the account w...

542 Views

0 replies

0 likes

Deleting
Facebook
Hulu
Premium
Student
  • 542 Views
  • 0 replies
  • 0 likes

Premium Subscription

I have Premium with the student discount, but for the last two months I have been charged much more!

Newbie

I have Premium with the student discount, but for the last two months I have been charged much more!

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

School not recognized, despite being offered as an option in the drop-down list

Hi, I am trying to sign up for the student discount. The school I am trying to indicate is given as an option for the drop-down list, but upon clicking the "sign-up" button, I get an error saying the school is not recognized. There seems to be a glit...

Casual Listener

Hi,   I am trying to sign up for the student discount. The school I am trying to indicate is given as an option for the drop-down list, but upon clicking the "sign-up" button, I get an error s...

sriracha_pony

Casual Listener

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

My Hulu wont work

My hulu account was working but now it stopped and when I go on my Spotify account it says I have the Student Premium and Hulu bundle

Newbie

My hulu account was working but now it stopped and when I go on my Spotify account it says I have the Student Premium and Hulu bundle

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

PAYMENTS

Hello, i would like to ask regarding about my payment. First i subscribe to student discount then i entered my card’s info, then it leads me to a page where i need to send pictures for verification, so i sent pictures. After that, it appears in the p...

Newbie

Hello, i would like to ask regarding about my payment. First i subscribe to student discount then i entered my card’s info, then it leads me to a page where i need to send pictures for verificat...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes