Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

Scarebear

Visitor

133000 Views

97 replies

137 likes

Premium for Students
  • 133000 Views
  • 97 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31314 Views

19 replies

1 likes

Premium for Students
  • 31314 Views
  • 19 replies
  • 1 likes

Duplicate Charge

I used PayMaya for student discount and it charged me 3x the payment which is 65 x 3 = PHP 195. Kindly check the system. I wanna know if the subscription will be counted for 3 months. I'm okay with that otherwise I want a refund. 3 months or refund. ...

Newbie

I used PayMaya for student discount and it charged me 3x the payment which is 65 x 3 = PHP 195. Kindly check the system. I wanna know if the subscription will be counted for 3 months. I'm okay with t...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

PAID CHARGED AND I DONT HAVE PREMIUM

So I was trying to use the student discount for spotify premium it said it could not verify my cridentials but I checked my bank account it still took out $2.51! So I payed $2.51 for nothing

Casual Listener

So I was trying to use the student discount for spotify premium it said it could not verify my cridentials but I checked my bank account it still took out $2.51! So I payed $2.51 for nothing

Maxim

Spotify Star

309 Views

3 replies

0 likes

  • 309 Views
  • 3 replies
  • 0 likes

Student Spotify

Hey. I wanted to join to Students Premium, but university wasn’t founded, so I decided that I don’t want the Premium. But money from my bank account gone to Spotify. Now i have not spotify premium and I have not my money. How I can return my money?

Newbie

Hey. I wanted to join to Students Premium, but university wasn’t founded, so I decided that I don’t want the Premium. But money from my bank account gone to Spotify. Now i have not spotify premium a...

Caalvarezb

Newbie

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

STUDENT PREMIUM

Hi, I have bought Student Premium account In Turkey and before I have verified my SheerID I paid my fee and Its charged! now I have to pay again to get my premium which Is hilarious can I get help and I want my money back in this circumstances! I do ...

Visitor

Hi, I have bought Student Premium account In Turkey and before I have verified my SheerID I paid my fee and Its charged! now I have to pay again to get my premium which Is hilarious can I get help an...

kejt_

Community Legend

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

2 months and still no word on if my university is accredited

I am a student. No, really, I am. I go to classes, I pay tuition, and in a couple of years I'll graduate. I submitted the form two months ago to get my university 'accredited' by Spotify and there has been NO WORD so far. I like using Spotify and wou...

Newbie

I am a student.  No, really, I am.  I go to classes, I pay tuition, and in a couple of years I'll graduate.  I submitted the form two months ago to get my university 'accredited' by Sp...

user-removed

Not applicable

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Plano Estudante, fui cobrada mas não recebi nenhuma confimação

Olá, fiz o meu plano estudante no dia 04/11/07, fui cobrada no meu cartão de crédito o valor de 8 e pouco sendo que não recebi nenhuma confirmação no email de nada e a minha está ainda com o plano free e não indica nada como se eu nem tivesse feito e...

Newbie

Olá, fiz o meu plano estudante no dia 04/11/07, fui cobrada no meu cartão de crédito o valor de 8 e pouco sendo que não recebi nenhuma confirmação no email de nada e a minha está ainda com o plano fr...

159 Views

0 replies

0 likes

  • 159 Views
  • 0 replies
  • 0 likes

payment issues

I was registered as a student for 12 months and then reapplied upon recieving the email and was approved before my account expired but was still charged the full premium price. How can I correct this?

Newbie

I was registered as a student for 12 months and then reapplied upon recieving the email and was approved before my account expired but was still charged the full premium price. How can I correct this...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

STUDENT DISCOUNT

I got an email from SheerID that confirmed that I'm enrolled to my Univerisity, and I had to press the button COMPLETE PURCHASE. Once I did that a pink page of Spotify opened and there was writte THE PAGE IS NO LONGER AVAILABLE.So now my acount still...

Visitor

I got an email from SheerID that confirmed that I'm enrolled to my Univerisity, and I had to press the button COMPLETE PURCHASE. Once I did that a pink page of Spotify opened and there was writte THE...

user-removed

Not applicable

427 Views

2 replies

0 likes

  • 427 Views
  • 2 replies
  • 0 likes

Money back...

Hey Spotify,I came to buy spotify for college students. But thought it was crazy for all the students, and I can say, but I would like to have my money back. What should I do?

Newbie

Hey Spotify, I came to buy spotify for college students. But thought it was crazy for all the students, and I can say, but I would like to have my money back. What should I do?

Jacob

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Me han cobrado un pago que he cancelado

Hola! Estaba poniendome el plan premium de estudiantes pero como no tenía los documentos que piden para verificar la universidad a mano pues no la he completado. Resulta que me labhan cobradl y sigo siendo cuenta free. Por favor solucionenme el probl...

Casual Listener

Hola! Estaba poniendome el plan premium de estudiantes pero como no tenía los documentos que piden para verificar la universidad a mano pues no la he completado. Resulta que me labhan cobradl y sigo ...

151 Views

0 replies

0 likes

  • 151 Views
  • 0 replies
  • 0 likes

Student +Hulu with Kids?

I have the Student + Hulu plan. I'm wondering two things. 1. Can I share this login with my kids?2. If not, if I upgrade to family premium:Does the student discount still apply?Do I lose Hulu?

Newbie

I have the Student + Hulu plan. I'm wondering two things.   1. Can I share this login with my kids? 2. If not, if I upgrade to family premium: Does the student discount still appl...

154 Views

0 replies

0 likes

  • 154 Views
  • 0 replies
  • 0 likes

Charged multiple times for student

I recently just bought Spotify premium with the student discount, and I had to restart the process multiple times because I could not verify I was a student. After manually verifying that I was indeed a student, I looked at my bank account and saw th...

Newbie

I recently just bought Spotify premium with the student discount, and I had to restart the process multiple times because I could not verify I was a student. After manually verifying that I was indee...

Luke

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

charged but without premium account

Hi, i was trying to complete my enrollement or supcription online for the student plant, they asked me for my card # they said in the web page YOU WON'T CHARGE UNTIL THE ENROLLEMENT IS COMPLETED, I hit next and INMEDIATELY I received the text and ema...

Newbie

Hi, i was trying to complete my enrollement or supcription online for the student plant, they asked me for my card # they said in the web page YOU WON'T CHARGE UNTIL THE ENROLLEMENT IS COMPLETED, I h...

jsannn

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Premium

I bought student premium but i don't have premium. Fee received two times , so i boughr premium 2 time but i can't use premium. Please help me

Newbie

I bought student premium but i don't have premium. Fee received two times , so i boughr premium 2 time but i can't use premium. Please help me 

LeoRager

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Quando eu sei que meu plano de estudando foi aceito?

Olá, Faz quase um mês que solicitei meu desconto de estudante e ainda não recebi nenhuma resposta e não tenho nem ideia do status da solicitação. Ja fui tarifado pelo preço cheio. Serei novamente??Aguardo.

Newbie

Olá, Faz quase um mês que solicitei meu desconto de estudante e ainda não recebi nenhuma resposta e não tenho nem ideia do status da solicitação.  Ja fui tarifado pelo preço cheio. Serei novame...

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Re: Cancel Pending Payment

Hey, I applied for a student premium but decided to not get it, but there is $5.99 pending, but I don’t have or want the premium. How do I get my money back??

Newbie

Hey, I applied for a student premium but decided to not get it, but there is $5.99 pending, but I don’t have or want the premium. How do I get my money back?? 

Maxim

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Student discount verification

How long does the verification process for student account take? 

Newbie

How long does the verification process for student account take? 

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Student premium differences - problem

All of my fellow student get an offer for sudent premium of 2.99 euros per month while I get an offer of 3.49 euros per month (again for student premium). What is going on?

Newbie

All of my fellow student get an offer for sudent premium of 2.99 euros per month while I get an offer of 3.49 euros per month (again for student premium). What is going on?

Maxim

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Account Switched to Premium from Student

My account has switched from the student discount and I was charged the regular rate. I caught the system changing from the discount two months ago and fixxed it before it charged me. (Re-registering that I was a student I guess) However, it changed ...

Casual Listener

My account has switched from the student discount and I was charged the regular rate. I caught the system changing from the discount two months ago and fixxed it before it charged me. (Re-registering...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Lost faceboom accont and student subscription

I had the student subscription on my facebook account but i had to make a new facebook and i canceled the subscription on my first account but i cant get it back on my new account

Newbie

I had the student subscription on my facebook account but i had to make a new facebook and i canceled the subscription on my first account but i cant get it back on my new account

145 Views

0 replies

0 likes

  • 145 Views
  • 0 replies
  • 0 likes