Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Visitor
133140 Views
97 replies
137 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31350 Views
19 replies
1 likes
I had the student subscription on my facebook account but i had to make a new facebook and i canceled the subscription on my first account but i cant get it back on my new account
I had the student subscription on my facebook account but i had to make a new facebook and i canceled the subscription on my first account but i cant get it back on my new account
145 Views
0 replies
0 likes
I've had Spotify student for around a year and I connected my account to Hulu with no issues soon after that offer came out. Today when I tried to use Hulu, I wasn't a paid member anymore. I checked my Spotify account and it had removed my student di...
I've had Spotify student for around a year and I connected my account to Hulu with no issues soon after that offer came out. Today when I tried to use Hulu, I wasn't a paid member anymore. I checked ...
Not applicable
360 Views
1 replies
0 likes
Simple question we are simple School Students but we cant get the discount of College Students but how is it possible that Younger People Nerds to pay Full Price and normal Students do get the discount this is hinnestly unfair
Simple question we are simple School Students but we cant get the discount of College Students but how is it possible that Younger People Nerds to pay Full Price and normal Students do get the d...
Community Legend
192 Views
1 replies
0 likes
I tried to avail the student discount and entered my payment details, it deducted the amount for the subscription and found out later that I wasn't applicable. How can I get back my money? I tried it twice. I paid for a whole month but still free. Ho...
I tried to avail the student discount and entered my payment details, it deducted the amount for the subscription and found out later that I wasn't applicable. How can I get back my money? I tried it...
Spotify Star
276 Views
1 replies
0 likes
So I was trying to use the student discount for spotify premium it said it could not verify my cridentials but I checked my bank account it still took out $4.99! So I payed $4.99 for nothing.
So I was trying to use the student discount for spotify premium it said it could not verify my cridentials but I checked my bank account it still took out $4.99! So I payed $4.99 for nothing.
Spotify Star
175 Views
1 replies
0 likes
hello why cant i pay with ideal for student discount?
hello why cant i pay with ideal for student discount?
Spotify Star
201 Views
1 replies
0 likes
I am a student and so I have the student discount. However, I just looked at my reciepts and Spotify has been charging me $9.99 for the past several months. I just updated my college email (I transfered) but it's still telling me I'll be charged $9.9...
I am a student and so I have the student discount. However, I just looked at my reciepts and Spotify has been charging me $9.99 for the past several months. I just updated my college emai...
160 Views
0 replies
0 likes
I tryied singing in on a student premium, i start putting my card info as they alway do, the nxt step is that. I ask for an ID. So i was like ok not now cus i dont have my ID yet. Then this morning i saw that i got charge $4.99 on spotify for a stude...
I tryied singing in on a student premium, i start putting my card info as they alway do, the nxt step is that. I ask for an ID. So i was like ok not now cus i dont have my ID yet. Then this morning i...
Spotify Star
294 Views
1 replies
0 likes
Quiero saber porque se han cobrado de mi tarjeta de débito el costo depremium para universitarios desde el 30 de Octubre y al dia de hoy no me han dado el servicio. Mi cuenta aparece como FREE. Ya hablé con mi banco y el cargo lo hizo spotify dicen q...
Quiero saber porque se han cobrado de mi tarjeta de débito el costo depremium para universitarios desde el 30 de Octubre y al dia de hoy no me han dado el servicio. Mi cuenta aparece como FREE. Ya ha...
167 Views
0 replies
0 likes
Hello.I am from denmark, and have tried 2 times to make a ''students premium'' account. i could not find my college/university on the list, but you have taken two months of payment of 49,99 kroner from my account, twice! im angry! i am paying for stu...
Hello. I am from denmark, and have tried 2 times to make a ''students premium'' account. i could not find my college/university on the list, but you have taken two months of payment of 49,99 k...
Spotify Legend
303 Views
1 replies
0 likes
Hi, my account switched back from student account to the regular premium account without anyone telling me in advance. There was no email either from Unidays or Sportify.Any chance I get that money back? Thanks, B
Hi, my account switched back from student account to the regular premium account without anyone telling me in advance. There was no email either from Unidays or Sportify. Any chance I get that...
139 Views
0 replies
0 likes
I go to Florida State College at Jacksonville. When i try to sign up, it says "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending c...
I go to Florida State College at Jacksonville. When i try to sign up, it says "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again. If we still can't...
Community Legend
322 Views
1 replies
0 likes
Fui tentar o desconto universitário, e eu ainda não era Premium, foi cobrado 8,50 mas na hora de enviar comprovantes de que sou um estudante houve erro e não voltou mais pra essa janela, e quando loguei dnv no Spotify, não havia o Premium nem nada, m...
Fui tentar o desconto universitário, e eu ainda não era Premium, foi cobrado 8,50 mas na hora de enviar comprovantes de que sou um estudante houve erro e não voltou mais pra essa janela, e quando log...
161 Views
0 replies
0 likes
ME COBRÓ LOS $50 A MI CUENTA DE BANCO PERO A LA HORA DE VERIFICAR QUE SOY UNIVERSITARIO TUVE PROBLEMAS Y NO HE PODIDO REGRESAR AL LINK QUE ME REDIRIGIÓ, ¿QUÉ PUEDO HACER?
ME COBRÓ LOS $50 A MI CUENTA DE BANCO PERO A LA HORA DE VERIFICAR QUE SOY UNIVERSITARIO TUVE PROBLEMAS Y NO HE PODIDO REGRESAR AL LINK QUE ME REDIRIGIÓ, ¿QUÉ PUEDO HACER?
179 Views
0 replies
0 likes
I tried subscription with a student discount but when i was able to upload a picture of my ID there's nothing happened. I tried it 3 times and every time Spotify took money from my account. Now I'm out of money and with no premium.I dont know what is...
I tried subscription with a student discount but when i was able to upload a picture of my ID there's nothing happened. I tried it 3 times and every time Spotify took money from my account. Now I'm o...
149 Views
0 replies
0 likes
Buenas tardes,tengo un cargo doble a mi tarjeta de credito y hulu todavia no verifica mi universidad para ver si soy apta para este plan, ¿como reclamo los cobros?
Buenas tardes, tengo un cargo doble a mi tarjeta de credito y hulu todavia no verifica mi universidad para ver si soy apta para este plan, ¿como reclamo los cobros?
Roadie
226 Views
1 replies
0 likes
I tried to renew my student premium subscription with a prepaid card and the authorization amount was taken, but it said that payment failed. I tried once more with the same card and ANOTHER authorization amount was taken with another fail message, b...
I tried to renew my student premium subscription with a prepaid card and the authorization amount was taken, but it said that payment failed. I tried once more with the same card and ANOTHER authoriz...
Spotify Star
401 Views
1 replies
0 likes
Buen día, estaba haciendo mi pago para Spotify Universitario y ocurrio un error en mi ordenador pero este me hizo el cobro desde la tarjeta pero no terminé de llenar el formulario, ¿Qué debo hacer?Ya me comuniqué con mi banco y me dicen que no me pue...
Buen día, estaba haciendo mi pago para Spotify Universitario y ocurrio un error en mi ordenador pero este me hizo el cobro desde la tarjeta pero no terminé de llenar el formulario, ¿Qué debo hacer? ...
Roadie
315 Views
1 replies
0 likes
Não consigo enviar meus documentos pra aprovação do desconto para estudantes premium. O que devo fazer?
Não consigo enviar meus documentos pra aprovação do desconto para estudantes premium. O que devo fazer?
Roadie
491 Views
1 replies
0 likes
I tried subscription with a student discount but when i was able to upload a picture of my ID there's nothing happened. I tried it 3 times and every time Spotify took money from my account. Now I'm out of money and with no premium.
I tried subscription with a student discount but when i was able to upload a picture of my ID there's nothing happened. I tried it 3 times and every time Spotify took money from my account. Now I'm o...
136 Views
0 replies
0 likes
