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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134325 Views

98 replies

137 likes

Premium for Students
  • 134325 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31511 Views

19 replies

1 likes

Premium for Students
  • 31511 Views
  • 19 replies
  • 1 likes

Superuser Contribution Error de cobro

Buen día, estaba haciendo mi pago para Spotify Universitario y ocurrio un error en mi ordenador pero este me hizo el cobro desde la tarjeta pero no terminé de llenar el formulario, ¿Qué debo hacer?Ya me comuniqué con mi banco y me dicen que no me pue...

Visitor

Buen día, estaba haciendo mi pago para Spotify Universitario y ocurrio un error en mi ordenador pero este me hizo el cobro desde la tarjeta pero no terminé de llenar el formulario, ¿Qué debo hacer? ...

MonicaM_Bogota

Roadie

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Envio de documentos

Não consigo enviar meus documentos pra aprovação do desconto para estudantes premium. O que devo fazer?

Newbie

Não consigo enviar meus documentos pra aprovação do desconto para estudantes  premium. O que devo fazer?

MonicaM_Bogota

Roadie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Problem with subscription

I tried subscription with a student discount but when i was able to upload a picture of my ID there's nothing happened. I tried it 3 times and every time Spotify took money from my account. Now I'm out of money and with no premium.

Newbie

I tried subscription with a student discount but when i was able to upload a picture of my ID there's nothing happened. I tried it 3 times and every time Spotify took money from my account. Now I'm o...

140 Views

0 replies

0 likes

  • 140 Views
  • 0 replies
  • 0 likes

Premium for students

I’m premium and I should pay %50 less money. But I pay more than %50 of normal price. I don’t care 1 or 2 dolars but I want to why. Beacause they say %50 discount for students.

Visitor

I’m premium and I should pay %50 less money. But I pay more than %50 of normal price. I don’t care 1 or 2 dolars but I want to why. Beacause they say %50 discount for students.

142 Views

0 replies

0 likes

  • 142 Views
  • 0 replies
  • 0 likes

Cancelling student discount subscription

I want to cancel my student discount for now, but I was wondering if I could get a refund for the last recurring payment that went through in my bank account. Since I'm choosing not to be on this subscription anymore, am I allowed to get my money bac...

Casual Listener

I want to cancel my student discount for now, but I was wondering if I could get a refund for the last recurring payment that went through in my bank account. Since I'm choosing not to be on this sub...

LordRollin

Community Legend

960 Views

7 replies

0 likes

  • 960 Views
  • 7 replies
  • 0 likes

Student discount Back log

Hi, I recently realised that I could use my Student discount. I've been paying for premium access for a while now. Is there a way I could get a partial refund of this? Thanks!

Casual Listener

Hi,    I recently realised that I could use my Student discount. I've been paying for premium access for a while now. Is there a way I could get a partial refund of this?    T...

Pacificboy

Newbie

204 Views

3 replies

0 likes

  • 204 Views
  • 3 replies
  • 0 likes

Desconto para estudante

Fiz o cadastro para ter o spotify premium com desconto para estudante, primeiramente coloquei os dados do cartao, e na mesma hora ja foi para o meu cartão de crédito, na hora de preencher os dados, bugou a tela, e tive que iniciar tudo novamente, e a...

Newbie

Fiz o cadastro para ter o spotify premium com desconto para estudante, primeiramente coloquei os dados do cartao, e na mesma hora ja foi para o meu cartão de crédito, na hora de preencher os dados, b...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Solved!! Student Premium Account Change

Hello,My name is Armani Darby and I just checked my account because I had to update my payment details and it says I will be losing the student Premium account at the end of the month, even though I am still a student. I do not graduate until next ye...

Newbie

Hello, My name is Armani Darby and I just checked my account because I had to update my payment details and it says I will be losing the student Premium account at the end of the month, even though ...

jsannn

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Thought i could get the Student discount

I thought it would be possibly for me to get the student discount, but it turned out that i couldn't, but it stil charged me for, although i didn't do it.

Newbie

I thought it would be possibly for me to get the student discount, but it turned out that i couldn't, but it stil charged me for, although i didn't do it. 

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

PARCELA COBRADA SEM LIBERAÇÃO DO PLANO PREMIUM

FUi cobrado pelo SPOTIFY PREMIUM ESTUDANTE e não me foi liberado o Premium. Disseram que só iam liberar depois de verificar meu atestado, entretanto apenas cobraram e nao liberaram!! Por gentileza, solucionem meu problema.

Newbie

FUi cobrado pelo SPOTIFY PREMIUM ESTUDANTE e não me foi liberado o Premium. Disseram que só iam liberar depois de verificar meu atestado, entretanto apenas cobraram e nao liberaram!! Por gentileza, s...

158 Views

0 replies

0 likes

  • 158 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student credentials already in use?

I just tried to switch to a student account to get the discount. It says that my university credentials are already in use, but I haven't signed up with them before. SOS!

Newbie

I just tried to switch to a student account to get the discount. It says that my university credentials are already in use, but I haven't signed up with them before. SOS!

MonicaM_Bogota

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Kann nicht mit Paypal bezahlen

Ich kann leider keinen Premuim-Account (Student) anmelden, da ich immer diese Meldung bekomme wenn ich mit Paypal zahlen will: "Wir konnten leider Ihre Zahlung nicht abschließen oder keine Abbuchungsvereinbarung für zukünftige Zahlungen einrichten."

Casual Listener

  Ich kann leider keinen Premuim-Account (Student) anmelden, da ich immer diese Meldung bekomme wenn ich mit Paypal zahlen will:    "Wir konnten leider Ihre Zahlung nicht abschließe...

989 Views

0 replies

4 likes

  • 989 Views
  • 0 replies
  • 4 likes

Superuser Contribution Account Switched from Student to Premium

My account appears to have been switched from a Student account to a regular Premium account in February and I don't appear to have any emails or contact indicating that this would be the case, meaning I have been unwittingly paying an extra £5 per m...

Visitor

My account appears to have been switched from a Student account to a regular Premium account in February and I don't appear to have any emails or contact indicating that this would be the case, meani...

MonicaM_Bogota

Roadie

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Premium w/o recipet

Hello I signed up for the student (Hulu\Spotify) Premium discount, it charged me and then asked me to re-enter my credit card again. I was never asked for my student credientals? Please help.

Newbie

Hello I signed up for the student (Hulu\Spotify) Premium discount, it charged me and then asked me to re-enter my credit card again. I was never asked for my student credientals? Please help.

MonicaM_Bogota

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Student Hulu + Spotify NOT working

Hello, I am enrolled in the spotify for students plan. I just tried adding hulu, but it actually cancelled my previous hulu subscription and says there is an error when i try to subsribe to hulu through the spotify link. How do i resolve this?

Newbie

Hello,   I am enrolled in the spotify for students plan. I just tried adding hulu, but it actually cancelled my previous hulu subscription and says there is an error when i try to subsribe t...

Fredflint2

Casual Listener

4875 Views

13 replies

5 likes

  • 4875 Views
  • 13 replies
  • 5 likes

Student Discount not available

I am studying for an MA at a small institution in London, underwritten by London Metropolitan University. The institution does ot issue ID cards or email addresses and I cannot therefore join Unidays (they have said that I need one or other of these ...

Casual Listener

I am studying for an MA at a small institution in London, underwritten by London Metropolitan University.  The institution does ot issue ID cards or email addresses and I cannot therefore join U...

peteru42

Casual Listener

343 Views

2 replies

0 likes

  • 343 Views
  • 2 replies
  • 0 likes

error trying to get spotify premium for students

Hey guys,I am a student in the Netherlands, trying to activate spotify premium for students. However, the sheerid necessary to verify that I'm a students gives an error after I fill in my details: "Er is een onbekende fout opgetreden. Probeer je verz...

Newbie

Hey guys, I am a student in the Netherlands, trying to activate spotify premium for students. However, the sheerid necessary to verify that I'm a students gives an error after I fill in my d...

554 Views

0 replies

1 likes

  • 554 Views
  • 0 replies
  • 1 likes

Superuser Contribution declined but charged

i tried upgrading to student premium but it says i cant. and it charged my credit. i tried again and it still got declined and charged! why is that??

Newbie

i tried upgrading to student premium but it says i cant. and it charged my credit. i tried again and it still got declined and charged! why is that??  

MonicaM_Bogota

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Changing from premium to student premium

Was trying to switch from premium to student discount. I registered my account in Hong Kong but I am currently studying in the US, and when I was looking for my school after I put in the credit card details, I was unable to locate the name of my scho...

Casual Listener

Was trying to switch from premium to student discount. I registered my account in Hong Kong but I am currently studying in the US, and when I was looking for my school after I put...

Maxim

Spotify Star

561 Views

5 replies

0 likes

  • 561 Views
  • 5 replies
  • 0 likes

Losing student account

Hi, I was subscribed to Spotify with a student account and I've only had it for a year and just yesterday it seems that I have been kicked out of this account and back to the free Spotify. I have ads again and it asks me to upgrade. I'm still a colle...

Newbie

Hi, I was subscribed to Spotify with a student account and I've only had it for a year and just yesterday it seems that I have been kicked out of this account and back to the free Spotify. I have ads...

166 Views

0 replies

0 likes

  • 166 Views
  • 0 replies
  • 0 likes