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Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • madison21
  • Visitor
  • 44592 Views
  • 58 replies
  • 5 likes
  • Premium for Students
  • 44592 Views
  • 58 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 20401 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 20401 Views
  • 14 replies
  • 0 likes

Refund

"I put in my debit card number and it automatically charged me 4.99 to my account. I thought I was qualified for Student Discount because I am a High schooler, turns out I'm not. I would like me money back but I don't quite know how to do that."

  • Newbie
  • "I put in my debit card number and it automatically charged me 4.99 to my account. I thought I was qualified for Student Discount because I am a High schooler, turns out I'm not. I would like me mone...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Premium For Distance Learners...?

Hi, I am enrolled at a UK university for my Masters degree but I am studying off-campus in Singapore. I notice there is no option to choose a UK institution when trying to sign up as my account is set to Singapore. Is there a way for me to get the st...

  • Newbie
  • Hi,   I am enrolled at a UK university for my Masters degree but I am studying off-campus in Singapore. I notice there is no option to choose a UK institution when trying to sign up as my acco...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Verificacion de mail para Premium estudiantes

Hola! Me di la oportunidad de unirme a premium para estudiantes, y todo estuvo bien excepto al momento de confirmacion de mail, el cual no me llegó y estoy preocupada por el metodo de pago, puesto a que anoté los datos de mi tarjeta y aun no se cambi...

  • Newbie
  • Hola!  Me di la oportunidad de unirme a premium para estudiantes, y todo estuvo bien excepto al momento de confirmacion de mail, el cual no me llegó y estoy preocupada por el metodo de pago, pu...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

payment failure

Hi, i wanted to try free version of spotify premium, but approximately orderet it 3 times. I payd 3 times for student premium 3.49 eur. i want to have my money back and please decline this transaction. I didnt send u my eu student card photos, so my ...

  • Newbie
  • Hi, i wanted to try free version of spotify premium, but approximately orderet it 3 times. I payd 3 times for student premium 3.49 eur. i want to have my money back and please decline this transactio...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Errore

Dopo aver visuaalizzato la pagina dedicata allo sconto studenti mi sono resa conto di non poterlo utilizzare in quanto non sono studentessa universitaria. Nonostante cio spotify mi ha tolto cmnq 5 euro dalla mia carta... come posso fare?

  • Newbie
  • Dopo aver visuaalizzato la pagina dedicata allo sconto studenti mi sono resa conto di non poterlo utilizzare in quanto non sono studentessa universitaria. Nonostante cio spotify mi ha tolto cmnq 5 eu...
  • Pierlu200
  • Newbie
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Premium for Student Discounts

Using the student discount I signed up for Spotify premium. However, not only is my account subscription still showing up as free, I was charge twice. Please help.

  • Newbie
  • Using the student discount I signed up for Spotify premium. However, not only is my account subscription still showing up as free, I was charge twice. Please help. 
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

O MEU PLANO UNIVERSITÁRIO FOI DESCONTADO NO CARTÃO, MAS NÃO LIBERARAM MINHA CONTA!

Preciso de ajuda, fiz todas as validações no Sheer ID para liberação da minha assinatura no Spotify Universitário, mas até agora não tive mnha assinatura liberada, mesmo que tenham descontado o valor de 8,50 no cartão de crédito.

  • Visitor
  • Preciso de ajuda, fiz todas as validações no Sheer ID para liberação da minha assinatura no Spotify Universitário, mas até agora não tive mnha assinatura liberada, mesmo que tenham descontado o valor...
  • 191 Views
  • 0 replies
  • 3 likes
  • 191 Views
  • 0 replies
  • 3 likes

student plan vs family plan

I currently have a premium student account but want pay to let my brother use my account as well. Is it possible to have a family plan at the discounted student rate?

  • Newbie
  • I currently have a premium student account but want pay to let my brother use my account as well. Is it possible to have a family plan at the discounted student rate?
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Cannot setup student account

Hello - trying to transition my existing account to student acct with hulu but I cannot proceed from this page:https://www.spotify.com/us/purchase/campaign/sheerid/#__student-pci-credit-cardI click "agree and continue" and nothing happens. please hel...

  • Newbie
  • Hello - trying to transition my existing account to student acct with hulu but I cannot proceed from this page: https://www.spotify.com/us/purchase/campaign/sheerid/#__student-pci-credit-card I cli...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Paid but not verified

Just this evening I applied for Spotify student discount, and I haven't finished my vefication because I don't have my document on that moment and it was already deducted on my account. Now that I have my document, how can I continue on that verifica...

  • Newbie
  • Just this evening I applied for Spotify student discount, and I haven't finished my vefication because I don't have my document on that moment and it was already deducted on my account. Now that I ha...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Took my money!! Help

I have student edge, and I used the 50% off discount offer. It asked me for my credit card number and that, then it took me to a verification page. I simply put my name and country. Then it asked me what college/University I go to. I realised that it...

  • Casual Listener
  • ...e what college/University I go to. I realised that it’s only for high accredited students only, i checked my balance on my card and it already took my money. Now I don’t know what do!! Please help
  • John_r
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Studentenrabbat funktioniert trotz Unidays nicht

Hallo,Ich habe mein Account über Unidays verifiziert, aber den Rabatt bekomme ich trotzdem nicht(siehe Anhang). Woran liegt das?

  • Newbie
  • Hallo, Ich habe mein Account über Unidays verifiziert, aber den Rabatt bekomme ich trotzdem nicht(siehe Anhang).  Woran liegt das?    
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Solved!! Triple Charged for Student Account

Hello,I just purchased the student account and although my Spotify reciept says I was charged once, it charged me three times. When will I be refunded? Thanks

  • Newbie
  • Hello, I just purchased the student account and although my Spotify reciept says I was charged once, it charged me three times. When will I be refunded?    Thanks
  • Maxim
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Student Premium with Hulu

When I click the link under my account settings to go to Hulu to set my account, I get this message: "We’re having trouble authorizing your account with Spotify. Please contact Spotify support to help resolve this issue."

  • Newbie
  • When I click the link under my account settings to go to Hulu to set my account, I get this message: "We’re having trouble authorizing your account with Spotify. Please contact Spotify support to hel...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Student plan all of a sudden went to regular payment

Hi so I am in college and I have been on the student plan since beginning on Spotify. In September, it went back to the regular payment of $10 and so I had to renew my student discount. But I just discovered that it did not switch back to 4.99 for Oc...

  • Newbie
  • Hi so I am in college and I have been on the student plan since beginning on Spotify. In September, it went back to the regular payment of $10 and so I had to renew my student discount. But I ju...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

spotify is charging me for nothing

I wanted to apply for student premium version and there are some steps to verify my id. but i didnr even manage to type the info about me, to pick the uni and send the confirmation document, but SPOTIFY charged me and my status didnt change. I just w...

  • Casual Listener
  • I wanted to apply for student premium version and there are some steps to verify my id. but i didnr even manage to type the info about me, to pick the uni and send the confirmation document, but...
  • jguidi
  • Newbie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Transferring from Premium to Student

Hi there! I'm looking to understand what the easiest route is to transfer from my premium plan to student? I already paid for the month, so should I cancel at the end and start back up with a student plan? I don't want to lose my playlists, etc.

  • Newbie
  • Hi there! I'm looking to understand what the easiest route is to transfer from my premium plan to student? I already paid for the month, so should I cancel at the end and start back up with a student...
  • yajtyler
  • Composer
  • 528 Views
  • 6 replies
  • 0 likes
  • 528 Views
  • 6 replies
  • 0 likes

Student discount registration problem

Hello,I wanted to get student discount and I paid money. After that I filled the part that ask my name, surname, e-mail and school. But later when it asked me to attach documents I could not add it because my phone didn't let me do it. So how can I g...

  • Newbie
  • Hello, I wanted to get student discount and I paid money. After that I filled the part that ask my name, surname, e-mail and school. But later when it asked me to attach documents I could not add it...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Student Discount pay

Can someone help me out, is there a option to use the student discount and pay by iDeal? I dont have a creditcard, so on this moment I can't submit.

  • Newbie
  • Can someone help me out, is there a option to use the student discount and pay by iDeal? I dont have a creditcard, so on this moment I can't submit. 
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Zahlung mit Klarna

Hii, meine Frage ist folgendes: Gerade hab ich mir Spotify Student über Klarna geholt. Von Spotify hab ich auch einen Beleg zum Auftrag bekommen. Wenn ich mich bei Klarna jetz einlogge, um zu sehen was ich bezahlen muss, steht da aber, dass ich keine...

  • Newbie
  • Hii, meine Frage ist folgendes:  Gerade hab ich mir Spotify Student über Klarna geholt. Von Spotify hab ich auch einen Beleg zum Auftrag bekommen. Wenn ich mich bei Klarna jetz einlogge, um zu ...
  • 708 Views
  • 0 replies
  • 1 likes
  • 708 Views
  • 0 replies
  • 1 likes