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Premium Student

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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134211 Views

98 replies

137 likes

Premium for Students
  • 134211 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31502 Views

19 replies

1 likes

Premium for Students
  • 31502 Views
  • 19 replies
  • 1 likes

Deleted my account then proceeded to create a new one. Now I can't benefit from Student Discount

Hi, I deleted my old Spotify account, which benefited from the student discount. Now, I created a new account and tried to redeem the discount once again, but SheerID says that I already benefit from it (probably because of my now deleted account). I...

Visitor

Hi,   I deleted my old Spotify account, which benefited from the student discount. Now, I created a new account and tried to redeem the discount once again, but SheerID says that I already ben...

LeoRager

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Cobrança duplicada no cartão

Olá, sou cliente premium, no entanto, fiz neta data (18/10) a migração para a conta universitária, entretanto, apesar do sistema informar que a cobrança será feita no mês 11 consta duas cobranças no meu cartão de crédito. A primeira data de 17/10 no ...

Newbie

Olá, sou cliente premium, no entanto, fiz neta data (18/10) a migração para a conta universitária, entretanto, apesar do sistema informar que a cobrança será feita no mês 11 consta duas cobranças no ...

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Problema con pago con tarjeta

Tuve que meter mi numero de tarjeta 3 veces porque para subir los archivos para comprobar que soy universitario no servía el link, así que lo intente muchas veces y todas las veces que lo intenté me hicieron el cobro ¿cómo se resuelve eso?

Casual Listener

Tuve que meter mi numero de tarjeta 3 veces porque para subir los archivos para comprobar que soy universitario no servía el link, así que lo intente muchas veces y todas las veces que lo intenté me ...

osornios

Spotify Star

343 Views

3 replies

0 likes

  • 343 Views
  • 3 replies
  • 0 likes

Assinei Estudante premium e continua Free

Olá, Realirei a assinatura para estudante, enviei minha documentção que foi devidamente verificada e valor já foi faturado no meu cartão.Porém no app minha assinatura continua free, já desistalei e instalei, reiniciei o celular mas não deu certo.pode...

Newbie

Olá,  Realirei a assinatura para estudante, enviei minha documentção que foi devidamente verificada e valor já foi faturado no meu cartão. Porém no app minha assinatura continua free, já desis...

Bittencourt

Spotify Star

672 Views

2 replies

0 likes

  • 672 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with my Student Account

I’ve applied for a Student Account and my identity has been successfully verified. My credit card has been charged twice the student discounted rate since 10 Sep. the problem is my account is still a Free one. How to solve this?

Newbie

I’ve applied for a Student Account and my identity has been successfully verified.   My credit card has been charged twice the student discounted rate since 10 Sep. the problem is my account...

Daisy

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Solved!! problem with student account

Hi! Today I wanted to buy a premium student account, so I logged in with my phone and inserted my postepay number to buy it, but when I have to upload a file to certificate my student status the app doesn't allow me to select the file, and I already ...

Casual Listener

Hi! Today I wanted to buy a premium student account, so I logged in with my phone and inserted my postepay number to buy it, but when I have to upload a file to certificate my student status the app ...

Alelica94

Casual Listener

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

No me actualiza mi cuenta gratuita a cuenta premium de estudiante

Pague mi suscripción con mi tarjeta me llegó mi recibo de pago a mi correo pero aún no se actualiza mi cuenta gratuita a premium, porque pasa esto?

Casual Listener

Pague mi suscripción con mi tarjeta me llegó mi recibo de pago a mi correo pero aún no se actualiza mi cuenta gratuita a premium, porque pasa esto?

osornios

Spotify Star

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Paying Methods on Spotify for students

Hello everybody, I just wanted to change my premium account to a student account. Since months i am using the direct debit. I am verified as a student, but now the payment methods are just pay pal or credit card ( i don´t have both). Does anyone know...

Newbie

Hello everybody,   I  just wanted to change my premium account to a student account.  Since months i am using the direct debit.  I am verified as a student, but now the payment ...

Maxim

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Re: Adding student premium

Why only college and university, and not other students like from upper high school and stuff. They studying too, and need music. This give no meaning, you have to be student if you go university and college..

Casual Listener

Why only college and university, and not other students like from upper high school and stuff. They studying too, and need music. This give no meaning, you have to be student if you go university a...

LordRollin

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Hulu/Spotify Bundle

What if I already have a student account? Do I subscribe and put my card information all over again?

Newbie

What if I already have a student account? Do I subscribe and put my card information all over again? 

239 Views

0 replies

1 likes

  • 239 Views
  • 0 replies
  • 1 likes

Spotify student premium problem

I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card.PS: Sorry for my English, peace.

Casual Listener

I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card. PS: Sorry for my English, peace. 🙂

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Spotify premium

I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card. PS: Sorry for my English, peace.

Casual Listener

I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card.    PS: Sorry for my English, peace. 🙂

Luke

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Payment Update Only Student Account

Hi, I recently greaduated and am no longer a student. The past 5 months I have been paying the regular 9.99 fee and no longer the student discount. After I had to make a credit card change, I am now unable to update my payment info without it making ...

Newbie

Hi, I recently greaduated and am no longer a student. The past 5 months I have been paying the regular 9.99 fee and no longer the student discount. After I had to make a credit card change, I am now ...

LordRollin

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Charged for non-student account

I just checked all my bank statements and I've been getting charged $9.99 for my premium student account for a long while now. Can you please adjust that and refund me?

Newbie

I just checked all my bank statements and I've been getting charged $9.99 for my premium student account for a long while now. Can you please adjust that and refund me?

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Customization of playlists (cover and description box)

Hola a toda la comunidad Spotify, aplique para el descuento de estudiante, Spotify hizo el cargo a mi tarjeta y si fue aprobada mi solicitud por parte de Spotify, pero mi cuenta sigue apareciendo como gratis. Ya cerré sesión y volví a iniciar pero au...

Newbie

Hola a toda la comunidad Spotify, aplique para el descuento de estudiante, Spotify hizo el cargo a mi tarjeta y si fue aprobada mi solicitud por parte de Spotify, pero mi cuenta sigue apareciendo com...

142 Views

0 replies

0 likes

  • 142 Views
  • 0 replies
  • 0 likes

Premium for student payment

I start a subscription for premium student, they had take money from my card but I can't finish my subscription because don't upload my university certification. How can I have return my money and start a new subscription?

Newbie

I start a subscription for premium student, they had take money from my card but I can't finish my subscription because don't upload my university certification. How can I have return my money and st...

jsannn

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Premium For Distance Learners...?

Hi, I am enrolled at a UK university for my Masters degree but I am studying off-campus in Singapore. I notice there is no option to choose a UK institution when trying to sign up as my account is set to Singapore. Is there a way for me to get the st...

Newbie

Hi,   I am enrolled at a UK university for my Masters degree but I am studying off-campus in Singapore. I notice there is no option to choose a UK institution when trying to sign up as my acco...

Maxim

Spotify Star

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Ayuda

Hola Estaba tratando de cambiarme a Estaba tratando de cambiarme a Spotify para estudiantes estaba en el registro y se realizó mi pago por error me salí de la página y quise volver a entrar pero ya no me dejaba es trata de hacer de nuevo mi suscripci...

Newbie

Hola Estaba tratando de cambiarme a Estaba tratando de cambiarme a Spotify para estudiantes estaba en el registro y se realizó mi pago por error me salí de la página y quise volver a entrar pero ya n...

Luke

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Verificacion de mail para Premium estudiantes

Hola! Me di la oportunidad de unirme a premium para estudiantes, y todo estuvo bien excepto al momento de confirmacion de mail, el cual no me llegó y estoy preocupada por el metodo de pago, puesto a que anoté los datos de mi tarjeta y aun no se cambi...

Newbie

Hola!  Me di la oportunidad de unirme a premium para estudiantes, y todo estuvo bien excepto al momento de confirmacion de mail, el cual no me llegó y estoy preocupada por el metodo de pago, pu...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes