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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8975 Views

10 replies

1 likes

Premium for Students
  • 8975 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134995 Views

98 replies

138 likes

Premium for Students
  • 134995 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31730 Views

19 replies

1 likes

Premium for Students
  • 31730 Views
  • 19 replies
  • 1 likes

payment failure

Hi, i wanted to try free version of spotify premium, but approximately orderet it 3 times. I payd 3 times for student premium 3.49 eur. i want to have my money back and please decline this transaction. I didnt send u my eu student card photos, so my ...

Newbie

Hi, i wanted to try free version of spotify premium, but approximately orderet it 3 times. I payd 3 times for student premium 3.49 eur. i want to have my money back and please decline this transactio...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
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Superuser Contribution Spotify charging me twice for student premium on new account for no reason?

So i was just looking at the different premium options. i entered my card info, but was told i needed to verify my student ID, they also wrote 'dont worry, your card wont be charged'. Well, i wasn't able to verify my student ID so i closed the page, ...

Newbie

So i was just looking at the different premium options. i entered my card info, but was told i needed to verify my student ID, they also wrote 'dont worry, your card wont be charged'. Well, i wasn't ...

Daisy

Spotify Legend

345 Views

1 replies

1 likes

  • 345 Views
  • 1 replies
  • 1 likes

Want to buy Premium with student discount

Hello, I love Spotify, and I started using it 3 years ago. Problem is that I am from Serbia and I can't buy Premium. I am student and I am working as freelancer so I can afford monthly subscription and I would like to buy it. I know it's not availabl...

Newbie

Hello,   I love Spotify, and I started using it 3 years ago. Problem is that I am from Serbia and I can't buy Premium. I am student and I am working as freelancer so I can afford monthly subsc...

Maxim

Spotify Star

442 Views

1 replies

0 likes

Premium
Student
  • 442 Views
  • 1 replies
  • 0 likes

Premium for Student Discounts

Using the student discount I signed up for Spotify premium. However, not only is my account subscription still showing up as free, I was charge twice. Please help.

Newbie

Using the student discount I signed up for Spotify premium. However, not only is my account subscription still showing up as free, I was charge twice. Please help. 

134 Views

0 replies

0 likes

  • 134 Views
  • 0 replies
  • 0 likes

O MEU PLANO UNIVERSITÁRIO FOI DESCONTADO NO CARTÃO, MAS NÃO LIBERARAM MINHA CONTA!

Preciso de ajuda, fiz todas as validações no Sheer ID para liberação da minha assinatura no Spotify Universitário, mas até agora não tive mnha assinatura liberada, mesmo que tenham descontado o valor de 8,50 no cartão de crédito.

Visitor

Preciso de ajuda, fiz todas as validações no Sheer ID para liberação da minha assinatura no Spotify Universitário, mas até agora não tive mnha assinatura liberada, mesmo que tenham descontado o valor...

221 Views

0 replies

3 likes

  • 221 Views
  • 0 replies
  • 3 likes

payment for student premium subscription

Hello. On the 14th of october i was going to buy premium student version of spotify. I had been charged for it (9.99 zł). And then I've got the messege that i have to fill in some fields (Name, Surname etc.) and upload the photo of the document, whic...

Newbie

Hello. On the 14th of october i was going to buy premium student version of spotify. I had been charged for it (9.99 zł). And then I've got the messege that i have to fill in some fields (Name, ...

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

student plan vs family plan

I currently have a premium student account but want pay to let my brother use my account as well. Is it possible to have a family plan at the discounted student rate?

Newbie

I currently have a premium student account but want pay to let my brother use my account as well. Is it possible to have a family plan at the discounted student rate?

388 Views

0 replies

0 likes

  • 388 Views
  • 0 replies
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Cannot setup student account

Hello - trying to transition my existing account to student acct with hulu but I cannot proceed from this page:https://www.spotify.com/us/purchase/campaign/sheerid/#__student-pci-credit-cardI click "agree and continue" and nothing happens. please hel...

Newbie

Hello - trying to transition my existing account to student acct with hulu but I cannot proceed from this page: https://www.spotify.com/us/purchase/campaign/sheerid/#__student-pci-credit-card I cli...

160 Views

0 replies

0 likes

  • 160 Views
  • 0 replies
  • 0 likes

Paid but not verified

Just this evening I applied for Spotify student discount, and I haven't finished my vefication because I don't have my document on that moment and it was already deducted on my account. Now that I have my document, how can I continue on that verifica...

Newbie

Just this evening I applied for Spotify student discount, and I haven't finished my vefication because I don't have my document on that moment and it was already deducted on my account. Now that I ha...

Maxim

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Took my money!! Help

I have student edge, and I used the 50% off discount offer. It asked me for my credit card number and that, then it took me to a verification page. I simply put my name and country. Then it asked me what college/University I go to. I realised that it...

Casual Listener

...e what college/University I go to. I realised that it’s only for high accredited students only, i checked my balance on my card and it already took my money. Now I don’t know what do!! Please help

John_r

Casual Listener

316 Views

2 replies

0 likes

  • 316 Views
  • 2 replies
  • 0 likes

Studentenrabbat funktioniert trotz Unidays nicht

Hallo,Ich habe mein Account über Unidays verifiziert, aber den Rabatt bekomme ich trotzdem nicht(siehe Anhang). Woran liegt das?

Newbie

Hallo, Ich habe mein Account über Unidays verifiziert, aber den Rabatt bekomme ich trotzdem nicht(siehe Anhang).  Woran liegt das?    

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Solved!! Triple Charged for Student Account

Hello,I just purchased the student account and although my Spotify reciept says I was charged once, it charged me three times. When will I be refunded? Thanks

Newbie

Hello, I just purchased the student account and although my Spotify reciept says I was charged once, it charged me three times. When will I be refunded?    Thanks

Maxim

Spotify Star

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Student Premium with Hulu

When I click the link under my account settings to go to Hulu to set my account, I get this message: "We’re having trouble authorizing your account with Spotify. Please contact Spotify support to help resolve this issue."

Newbie

When I click the link under my account settings to go to Hulu to set my account, I get this message: "We’re having trouble authorizing your account with Spotify. Please contact Spotify support to hel...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Student plan all of a sudden went to regular payment

Hi so I am in college and I have been on the student plan since beginning on Spotify. In September, it went back to the regular payment of $10 and so I had to renew my student discount. But I just discovered that it did not switch back to 4.99 for Oc...

Newbie

Hi so I am in college and I have been on the student plan since beginning on Spotify. In September, it went back to the regular payment of $10 and so I had to renew my student discount. But I ju...

158 Views

0 replies

0 likes

  • 158 Views
  • 0 replies
  • 0 likes

Student discount registration problem

Hello,I wanted to get student discount and I paid money. After that I filled the part that ask my name, surname, e-mail and school. But later when it asked me to attach documents I could not add it because my phone didn't let me do it. So how can I g...

Newbie

Hello, I wanted to get student discount and I paid money. After that I filled the part that ask my name, surname, e-mail and school. But later when it asked me to attach documents I could not add it...

Maxim

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Student Discount pay

Can someone help me out, is there a option to use the student discount and pay by iDeal? I dont have a creditcard, so on this moment I can't submit.

Newbie

Can someone help me out, is there a option to use the student discount and pay by iDeal? I dont have a creditcard, so on this moment I can't submit. 

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan de estudiante

Me cobraron tres veces el spotify y ni siquiera me lo volvieron premium. Quiero mi dinero de vuelta.

Newbie

Me cobraron tres veces el spotify y ni siquiera me lo volvieron premium. Quiero mi dinero de vuelta.

Daisy

Spotify Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Zahlung mit Klarna

Hii, meine Frage ist folgendes: Gerade hab ich mir Spotify Student über Klarna geholt. Von Spotify hab ich auch einen Beleg zum Auftrag bekommen. Wenn ich mich bei Klarna jetz einlogge, um zu sehen was ich bezahlen muss, steht da aber, dass ich keine...

Newbie

Hii, meine Frage ist folgendes:  Gerade hab ich mir Spotify Student über Klarna geholt. Von Spotify hab ich auch einen Beleg zum Auftrag bekommen. Wenn ich mich bei Klarna jetz einlogge, um zu ...

772 Views

0 replies

1 likes

  • 772 Views
  • 0 replies
  • 1 likes

Tried to buy premium for students it cancelled midway but charged me

I was gonna buy premium for students. It asked me to show me a school related paper I clicked the home button to take picture of the paper but then it resetted the process when i clicked back to the app and charged me anyways!

Newbie

I was gonna buy premium for students. It asked me to show me a school related paper I clicked the home button to take picture of the paper but then it resetted the process when i clicked back to t...

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

Pago

Pagué por el servicio de premium de universitario pero no me han dado el servicio, sigo siendo free.

Newbie

Pagué por el servicio de premium de universitario pero no me han dado el servicio, sigo siendo free.  

Luke

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes