Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
9245 Views
10 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
135576 Views
98 replies
139 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
32011 Views
19 replies
1 likes
Hi everyone, I signed up for spotify premium when I was in the UK for school. Now I am back studying in Canada, and I have updated my payment card to a canadian one, yet I cannot change my country from the drop down menu in my profile. Thus when I go...
Hi everyone, I signed up for spotify premium when I was in the UK for school. Now I am back studying in Canada, and I have updated my payment card to a canadian one, yet I cannot change my cou...
Spotify Star
350 Views
1 replies
0 likes
Buen dia.El dia de hoy se me hizo dos veces un cobro de este servicio, el cual no se activo. Y al checar mi tarjeta, aparecia sin el dinero de estos dos cobros.Me podrian apoyar con el retorno de lo cobrado por este servicio no proporcionado, por fav...
Buen dia. El dia de hoy se me hizo dos veces un cobro de este servicio, el cual no se activo. Y al checar mi tarjeta, aparecia sin el dinero de estos dos cobros. Me podrian apoyar con el retorno de...
168 Views
0 replies
0 likes
I wanted to apply for student premium version and there are some steps to verify my id. but i didnr even manage to type the info about me, to pick the uni and send the confirmation document, but SPOTIFY charged me and my status didnt change. I just w...
I wanted to apply for student premium version and there are some steps to verify my id. but i didnr even manage to type the info about me, to pick the uni and send the confirmation document, but...
Newbie
207 Views
1 replies
0 likes
Comecei a fazer o pedido universitário e não finalizei, porém a cobrança aconteceu, mas não liberou o premium, quero enviar os documentos e finalizar para liberação do premium universitário
Comecei a fazer o pedido universitário e não finalizei, porém a cobrança aconteceu, mas não liberou o premium, quero enviar os documentos e finalizar para liberação do premium universitário
155 Views
0 replies
0 likes
Currently I have Student Premium but next month it is going to charge my the full $10. I am still a student. If I re sign up for the student discount now. Will it start charging me now, or when my month expires of the 25th?
Currently I have Student Premium but next month it is going to charge my the full $10. I am still a student. If I re sign up for the student discount now. Will it start charging me now, or when my mo...
160 Views
0 replies
0 likes
So about 3 4 days ago, i tried to get Student Discount and money charged before complete the sign and money didn't return to me yet. What to do?
So about 3 4 days ago, i tried to get Student Discount and money charged before complete the sign and money didn't return to me yet. What to do?
Spotify Star
211 Views
1 replies
0 likes
hello everyone, recently, I created a new spotify account to get rid of my old facebook-spotfy-account. now I have trouble changing the discount from unidays student to my new account. all spotify/unidays says is that my email is already in use in an...
hello everyone, recently, I created a new spotify account to get rid of my old facebook-spotfy-account. now I have trouble changing the discount from unidays student to my new account. all s...
270 Views
0 replies
1 likes
Ich glaube, ich hab's zuerst in den falschen Bereich gepostet, also nochmal hier: Hallo zusammen!Da der Support per E-Mail auch nicht wirklich hilfreich war, versuch ich es nochmal hier, ehe ich endgültig aufgebe...Ich bin aus Deutschland, studiere a...
Ich glaube, ich hab's zuerst in den falschen Bereich gepostet, also nochmal hier: Hallo zusammen! Da der Support per E-Mail auch nicht wirklich hilfreich war, versuch ich es nochmal hier, e...
Spotify Star
2872 Views
1 replies
1 likes
I accidently signed up for the student premium account but on a wrong account. The account I wanted to use is actually a different email (connected to my facebook). I want to use this account instead also because it has over 2000 songs saved. Is ther...
I accidently signed up for the student premium account but on a wrong account. The account I wanted to use is actually a different email (connected to my facebook). I want to use this account instead...
181 Views
0 replies
0 likes
I pay for spotify premium with a student discount that makes it $4.99 a month. This month, Spotify charged my account the full $9.99. When I went onto my account, it said I wasn't even signed up for premium, although I am and all premium settings are...
I pay for spotify premium with a student discount that makes it $4.99 a month. This month, Spotify charged my account the full $9.99. When I went onto my account, it said I wasn't even signed up for ...
167 Views
0 replies
1 likes
Oi pessoal! Como estão, tudo bem?Ontem eu ativei a minha assinatura Premium Estudantil. Contudo, foi debitado duas vezes em meu cartão de crédito, já que tive que fazer o processo por 2x (a primeira eu não consegui anexar o comprovante de matrícula n...
Oi pessoal! Como estão, tudo bem? Ontem eu ativei a minha assinatura Premium Estudantil. Contudo, foi debitado duas vezes em meu cartão de crédito, já que tive que fazer o processo por 2x (a primeir...
172 Views
0 replies
0 likes
I am paying for student spotify from my account every month but I do not know my login details can I solve this
I am paying for student spotify from my account every month but I do not know my login details can I solve this
Music Fan
214 Views
1 replies
0 likes
Hola. Llego a mi correo la Verificación Aprobada de los documentos de estudios en Universidad y solicita completar compra, pero al seguir ese paso me redirecciona a una página que no existe. Ya fue generado el cobro en la tarjeta. Que se debe hacer?.
Hola. Llego a mi correo la Verificación Aprobada de los documentos de estudios en Universidad y solicita completar compra, pero al seguir ese paso me redirecciona a una página que no existe. Ya fue g...
Newbie
418 Views
1 replies
1 likes
Hi, I tried to complete a student discount registration. The system charged me $4.99 to debit card, but I couldn't finish the registration because my University isn't listed. Still, I was charged. I also don't have access to the primium service. Coul...
Hi, I tried to complete a student discount registration. The system charged me $4.99 to debit card, but I couldn't finish the registration because my University isn't listed. Still, I was charged. I ...
Spotify Legend
380 Views
1 replies
0 likes
I just select a primium for student price, the bank has already took the money out, but the company has not activate my premium account yet, and I am still on free trial, so I want to cancel my bank detail from my account in order to make them stop c...
I just select a primium for student price, the bank has already took the money out, but the company has not activate my premium account yet, and I am still on free trial, so I want to cancel my bank ...
213 Views
0 replies
0 likes
Hi, After the step of giving my payment information, I'm prompted to verify that I am an actual student. When I type in the information it tells me "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again". T...
Hi, After the step of giving my payment information, I'm prompted to verify that I am an actual student. When I type in the information it tells me "Unfortunately, we couldn't confirm that y...
Casual Listener
336 Views
1 replies
0 likes
When using the redirect to get my hulu account from the spotify account page it's not allowing me to setup an hulu account and says I need to contact spotify support so here I am.
When using the redirect to get my hulu account from the spotify account page it's not allowing me to setup an hulu account and says I need to contact spotify support so here I am.
204 Views
0 replies
0 likes
Hey guys,I wanna get my studentcode, Everytime I get my email there stand that I already have the code for an other Account. But I dont know in which account I get the code. What can I do to get the code for my new account.
Hey guys, I wanna get my studentcode, Everytime I get my email there stand that I already have the code for an other Account. But I dont know in which account I get the code. What can I do to get th...
190 Views
0 replies
0 likes
Encaminhei os documentos e completei o cadastro de estudante há mais de um mês e não recebi nenhum retorno,. Agora tentei fazer novamente e diz que o cadastro já foi avaliado, o que faço?
Encaminhei os documentos e completei o cadastro de estudante há mais de um mês e não recebi nenhum retorno,. Agora tentei fazer novamente e diz que o cadastro já foi avaliado, o que faço?
167 Views
0 replies
0 likes
I sent my student status in August to spotify. This month I got charged the normal price instead of my student price.
I sent my student status in August to spotify. This month I got charged the normal price instead of my student price.
183 Views
0 replies
0 likes
