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Premium Student

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8983 Views

10 replies

1 likes

Premium for Students
  • 8983 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

135009 Views

98 replies

138 likes

Premium for Students
  • 135009 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31732 Views

19 replies

1 likes

Premium for Students
  • 31732 Views
  • 19 replies
  • 1 likes

Getting chrge as a regular, I am student.

I verified my student status and I’m still paying 9.99 for the service. I don’t understand why? And if I’m not I’m not mistaken I have submitted the info on June or July. Please, let me know what can I do, to fix it. Sincerly, a broke college student...

Newbie

I verified my student status and I’m still paying 9.99 for the service. I don’t understand why? And if I’m not I’m not mistaken I have submitted the info on June or July. Please, let me know what can...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Spotify is cyber-thief

i bought spotify student but my account is still free.spotify withdraw money from my bank account.Give me money ,**bleep**ing Spotifyi am a student i want use spotifywhat did you to me ? ha you stole my money .and you are not helping.Anybody don't gi...

Casual Listener

i bought spotify student but my account is still free.spotify withdraw money from my bank account. Give me money ,**bleep**ing Spotify i am a student i want use spotify what did you to me ? ha you...

351 Views

0 replies

0 likes

Account
Premium
  • 351 Views
  • 0 replies
  • 0 likes

Solved!! i cant upload my transcript-studentsertifica

Because of upload file button dont operate,i cant upload my transcript-studentsertifica but money was cut from my bank card

Visitor

Because of upload file button dont operate,i cant upload my transcript-studentsertifica but money was cut from my bank card

jugitive

Newbie

678 Views

2 replies

1 likes

  • 678 Views
  • 2 replies
  • 1 likes

Double charged on payment

I just started my student account yesterday and noticed I was charged twice for starting the subcription. How do I get the 2nd payment refunded

Newbie

I just started my student account yesterday and noticed I was charged twice for starting the subcription. How do I get the 2nd payment refunded

LordRollin

Community Legend

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

klarna payment

Hi,I want the student discount but I have no other choice than to pay via klarna. It doesn't work though. It says my payment provider has a bad day.... I can't even give my bank account info anywhere, so there's no way this can possibly work.Why can'...

Newbie

Hi, I want the student discount but I have no other choice than to pay via klarna. It doesn't work though. It says my payment provider has a bad day.... I can't even give my bank account info anyw...

Luke

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

EVOLUIR PARA CONTA ESTUDANTIL

Olá, tudo bem ? Eu tenho o Spotify Free paguei hoje o premium no valor de 16,90 porem eu sou universitario e queria o desconto para tal.

Newbie

Olá, tudo bem ? Eu tenho o Spotify Free paguei hoje o premium no valor de 16,90 porem eu sou universitario e queria o desconto para tal.

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Subscription for students

Hi, as i student, i really want to get premium with that fancy discount but when i click on link with student discount it redirects me to normal premium like i cant select the student one... Any ideas?Thanks

Casual Listener

Hi, as i student, i really want to get premium with that fancy discount but when i click on link with student discount it redirects me to normal premium like i cant select the student one... Any idea...

Mysfrit

Casual Listener

328 Views

2 replies

0 likes

  • 328 Views
  • 2 replies
  • 0 likes

Switching from premium to student

Hello, Im currently a premium member and want to switch to student. When i go to the student link and click get started, it prompts me to the credit card screen and will not let me proceed until i put in my card number. Im already signed in to my acc...

Casual Listener

Hello,  Im currently a premium member and want to switch to student. When i go to the student link and click get started, it prompts me to the credit card screen and will not let me proceed unt...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Signed up for student discount. Still have a free account

I signed up for the student discount last night and they took the money already and i got verified as a student by sherrid Everything got approved but my account is still a free account nothing has changed. I logged in and out many times. Refreshed. ...

Newbie

I signed up for the student discount last night and they took the money already and i got verified as a student by sherrid  Everything got approved but my account is still a free account nothin...

jmdesin892

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Comprovante estudantil.

Oi, boa noite. Eu hoje fui colocar minha conta como Premium de estudante, tinha preenchido tudo e quando fui anexar meu comprovante de matrícula da faculdade, o aplicativo travou e fechou?? Nisso, havia sido avisado que aconteceria uma cobrança poste...

Newbie

Oi, boa noite. Eu hoje fui colocar minha conta como Premium de estudante, tinha preenchido tudo e quando fui anexar meu comprovante de matrícula da faculdade, o aplicativo travou e fechou?? Nisso, ha...

Bittencourt

Spotify Star

1165 Views

1 replies

0 likes

  • 1165 Views
  • 1 replies
  • 0 likes

Student Discount

Hi-- I'm trying to switch my current account to my student account, but when I go to the page to do so, it get this (see attachment). Basically, it's just a spinning wheel and doesn't load. Can someone help? Thanks

Casual Listener

Hi-- I'm trying to switch my current account to my student account, but when I go to the page to do so, it get this (see attachment). Basically, it's just a spinning wheel and doesn't load. Can someo...

LordRollin

Community Legend

382 Views

3 replies

0 likes

  • 382 Views
  • 3 replies
  • 0 likes

payment taken from me but still I don't have premium

Hello I recently bought student premium and the payment was taken from me. But Spotify said I had to wait for a couple of days to make sure that my student identification was legit. So i decided to try the "one week premium trial" in the mean time. S...

Newbie

Hello I recently bought student premium and the payment was taken from me. But Spotify said I had to wait for a couple of days to make sure that my student identification was legit. So i decided to t...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Student discount

Hey!I want to change my premium to Studnet discount but i can't selected paypal payment.Only credit card payment but i have just maestro card.What can i do now?

Newbie

Hey! I want to change my premium to Studnet discount but i can't selected paypal payment. Only credit card payment but i have just maestro card. What can i do now?  

Maxim

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Payment and Spotify account

Hello! I've made the Spotify for student subscription, but from my card have been withdrawn 10 euros for Spotify Premium and 5 for Spotify for student. What should I do?

Visitor

Hello! I've made the Spotify for student subscription, but from my card have been withdrawn 10 euros for Spotify Premium and 5 for Spotify for student. What should I do?

149 Views

0 replies

0 likes

  • 149 Views
  • 0 replies
  • 0 likes

Student premium

If I already have premium but I want to get the student discount, when I try to sign up for it, I’m filling out as if I was just getting it for the first time and asks for form of payment. How do I make sure I don’t get charged 9.99 and then an extra...

Newbie

If I already have premium but I want to get the student discount, when I try to sign up for it, I’m filling out as if I was just getting it for the first time and asks for form of payment. How do I m...

Adi23

Newbie

523 Views

2 replies

0 likes

  • 523 Views
  • 2 replies
  • 0 likes

Student discount is associated with another account.

I closed the associated account and want to use a different account because the previous account was linked to a Facebook. Is this possible? or is the account still associated because it hasn't been the time limit for account closure. (7 days)?

Newbie

I closed the associated account and want to use a different account because the previous account was linked to a Facebook. Is this possible? or is the account still associated because it hasn't been ...

LordRollin

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Signing up for student discount

Tried signing up for student discount with my university but receive this error. Unfortunately, we couldn't confirm that you're a student.Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending...

Casual Listener

Tried signing up for student discount with my university but receive this error.  Unfortunately, we couldn't confirm that you're a student. Please check your details and try again. If we s...

fischfun

Gig Goer

3505 Views

3 replies

0 likes

  • 3505 Views
  • 3 replies
  • 0 likes

More payment options.

I’ve been charged for regular premium membership but I wanted to upgrade it to student membership where I am charged less. Please help me getting the student membership since I’ve already paid for regular membership.

Casual Listener

I’ve been charged for regular premium membership but I wanted to upgrade it to student membership where I am charged less. Please help me getting the student membership since I’ve already paid for re...

Gaurav_B

Casual Listener

342 Views

3 replies

0 likes

  • 342 Views
  • 3 replies
  • 0 likes

I Have Hulu and Want to Add Spotify

Hey! So I currently already have Hulu and am wanting to add spotify for the student bundle however my Ma pays for the Hulu, and I can't find away to add spotify with out having to pay for it myself. Is there any way around this?

Newbie

Hey! So I currently already have Hulu and am wanting to add spotify for the student bundle however my Ma pays for the Hulu, and I can't find away to add spotify with out having to pay for it myself. ...

198 Views

0 replies

0 likes

  • 198 Views
  • 0 replies
  • 0 likes