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Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

AlejaR

Moderator

9505 Views

5 replies

0 likes

Premium for Students
  • 9505 Views
  • 5 replies
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AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

standardpremiumuser

Visitor

14857 Views

10 replies

2 likes

Premium for Students
  • 14857 Views
  • 10 replies
  • 2 likes

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

24266 Views

11 replies

1 likes

Premium for Students
  • 24266 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pdan58

Visitor

168879 Views

110 replies

148 likes

Premium for Students
  • 168879 Views
  • 110 replies
  • 148 likes

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge

I've been trying to sign up for Spotify Premium Student, but whenever I enter my debit card info it keeps outputting this error: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use ...

Newbie

...ards and multiple browsers on different Wi-Fi networks and still the same error. Can someone help me get past this error and make my payment for Spotify Premium for Students?    

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
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It seems like i'm not premium

I'm using student account and at first when i logged in on spotify web site, it seemed like i premium. But then when i logged in for the second time it started to seem like i have a free account. Could you help me please?

Newbie

I'm using student account and at first when i logged in on spotify web site, it seemed like i premium. But then when i logged in for the second time it started to seem like i have a free account. Cou...

Maxim

Spotify Star

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Student Discount to Premium

I recently graduated and bumped to the premium account, and I am needing to update payment information. However when I try to change my payment it keeps asking me to verify my school---still thinking I am a student, yet I have been paying 9.99/month ...

Newbie

I recently graduated and bumped to the premium account, and I am needing to update payment information. However when I try to change my payment it keeps asking me to verify my school---still thinking...

Maxim

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Pago doble descuento estudiante y sigo sin tener premium

Hola, he pagado con la tarjeta y se me ha cobrado dos veces, y sigo sin tener premium. Como puedo cancelarlo y que me devuelvan el dinero? Gracias

Newbie

Hola, he pagado con la tarjeta y se me ha cobrado dos veces, y sigo sin tener premium. Como puedo cancelarlo y que me devuelvan el dinero? Gracias

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
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Im paying too much!!!! I need help changing from premium to student!!

I am a student. And for s while i have been trying to change to student discount. My friends all have it, and 2e goto the same college. When i try subscribing by changing my subscription on my account. It says not available! Help!

Newbie

I am a student. And for s while i have been trying to change to student discount. My friends all have it, and 2e goto the same college. When i try subscribing by changing my subscription on my accoun...

Bittencourt

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

PREMIUM NOT WORKING??

OKAY so i tried getting the premium for students since I am a college student, I applied and it said my school couldn't be verified so I was like okay whatever never mind but I was still charged 5.40 cents why?? Spotify really needs to get some custo...

Newbie

OKAY so i tried getting the premium for students since I am a college student, I applied and it said my school couldn't be verified so I was like okay whatever never mind but I was still charged 5.40...

Maxim

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

student discount

hello,i have a german spotify premium account and i would like to get the student discount as i am a student, the problem is i will be attending university in austria. can i still get the discount? how?cheers chicken_bob

Casual Listener

hello, i have a german spotify premium account and i would like to get the student discount as i am a student, the problem is i will be attending university in austria. can i still get the discount?...

chicken_bob

Casual Listener

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Student Discount

I just got enrolled into a college. Is there a way for me to get the discount without creating a whole new account?

Visitor

I just got enrolled into a college. Is there a way for me to get the discount without creating a whole new account?

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

What does spotify consider a qualifying student for the student discount?

I recently completed a free trial for spotify premium and have decided that I want to keep it. However a friend informed me that they have a student discount. Upon looking into this I was unable to find out exactly what information they needed to ver...

Newbie

I recently completed a free trial for spotify premium and have decided that I want to keep it. However a friend informed me that they have a student discount. Upon looking into this I was unable to f...

Maxim

Spotify Star

1393 Views

1 replies

0 likes

  • 1393 Views
  • 1 replies
  • 0 likes

student discount

It says that my name and student discount is already being used on another account. the problem is whoever is using it isnt me. I would like to use the discount. Any suggestions?

Newbie

It says that my name and student discount is already being used on another account. the problem is whoever is using it isnt me. I would like to use the discount. Any suggestions? 

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Re: Adding Student discount to already premium subscription

Hi spotify i am a little frustrated here i had the student discount and now they started to charge me the full 9.99 out of no where. Ive been trying to cancel my subscrition for the past three months! $30 ago! And it will not let me it says i have sp...

Visitor

Hi spotify i am a little frustrated here i had the student discount and now they started to charge me the full 9.99 out of no where. Ive been trying to cancel my subscrition for the past three months...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Student premium

I was trying to get student premium. i tried 4 times because it didn't work. they didn't aprove the files i put in. when i checked my ban account, i've been charge for each time so i lost 20$

Casual Listener

I was trying to get student premium. i tried 4 times because it didn't work. they didn't aprove the files i put in. when i checked my ban account, i've been charge for each time so i lost 20$

hnaeim123

Casual Listener

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

Solved!! I paid 4 TIMES!!

I just got premium with student discount. I checked my bank account and i saw that i paid 4 times. In spotify its said next month i will pay again! Why is it?

Casual Listener

I just got premium with student discount. I checked my bank account and i saw that i paid 4 times. In spotify its said next month i will pay again! Why is it?

Maxim

Spotify Star

645 Views

3 replies

0 likes

  • 645 Views
  • 3 replies
  • 0 likes

I paid for student discount premium subscription but it is still saying I am on free

please help. I know it is definitely the right account and the money has come out of my account but when i go to my spotify app it is exactly the same as before and says 'FREE' in the subscription section. I also did not receive any email confirmatio...

Newbie

please help.    I know it is definitely the right account and the money has come out of my account but when i go to my spotify app it is exactly the same as before and says 'FREE' in the ...

kejt_

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Student Discount from Sweden

Hi, I used to live in the US and study there and used the student dicscount. Now I've moved back home to Sweden and I want to keep using the discout since I still study, but online. When choosing county of my school I can not choose USA, why??

Newbie

Hi, I used to live in the US and study there and used  the student dicscount. Now I've moved back home to Sweden and I want to keep using the discout since I still study, but online. When choosi...

Maxim

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Student account

Ive enetered my credt card info 3 times now and I have been taken to the site that IDs you to see if you're eligable for the student discount. Whne I get there, I'm brought to sheerID's " about us" page ( https://www.sheerid.com/company-information/ ...

Newbie

Ive enetered my credt card info 3 times now and I have been taken to the site that IDs you to see if you're eligable for the student discount. Whne I get there, I'm brought to sheerID's " about us" p...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

I decided to buy student pre but i gave up

But spotify took my money from my Credit card. What am ı going to do? 

Newbie

But spotify took my money from my Credit card. What am ı going to do? 

Maxim

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Student discount

I am a student in a community college. I am trying to upgrade my Spotify account to where I get the 50% off. It is saying I am not a student/ my records can't be found. How can I fix this?

Newbie

I am a student in a community college. I am trying to upgrade my Spotify account to where I get the 50% off. It is saying I am not a student/ my records can't be found. How can I fix this? 

Maxim

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Charged

I was charged 4 times while trying to verify my brother for student premium I never got verified and still got charged 4.99 4 times. I want a refund

Newbie

I was charged 4 times while trying to verify my brother for student premium I never got verified and still got charged 4.99 4 times. I want a refund 

Maxim

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes