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Please see below the most popular frequently asked questions.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21348 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21348 Views
  • 16 replies
  • 0 likes

Descuento para estudiantes

Buenas! El descuento para estudiantes sirve solo para universidad? Es que yo estoy en el instituto y trabajo también, pero no puedo poner ninguna opción de instituto.

  • Newbie
  • Buenas! El descuento para estudiantes sirve solo para universidad? Es que yo estoy en el instituto y trabajo también, pero no puedo poner ninguna opción de instituto.
  • MattSuda
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Studentenkorting op bestaand Premium account

Hey Spotify, Ik heb al een paar jaar een premium account. Als ik me aanmeldt voor de actie met studentenkorting (met creditcard, aangezien mijn account wordt betaald met m'n bankpas), wordt dat dan automatisch omgezet? Zodat ik niet 9,99 én 4,99 beta...

  • Newbie
  • Hey Spotify,   Ik heb al een paar jaar een premium account. Als ik me aanmeldt voor de actie met studentenkorting (met creditcard, aangezien mijn account wordt betaald met m'n bankpas), wordt ...
  • MattSuda
  • Spotify Star
  • 7359 Views
  • 1 replies
  • 0 likes
  • 7359 Views
  • 1 replies
  • 0 likes

No PayPal for Student Offers

Hi,I'm worried about the fact that the student offers do not offer PayPal payment while the other offers do. I'm only cocerned because I opened the student offer through an email and wanted to ensure that it wasn't some sort of scam. (it's probably n...

  • Newbie
  • Hi, I'm worried about the fact that the student offers do not offer PayPal payment while the other offers do. I'm only cocerned because I opened the student offer through an email and wanted to ensu...
  • MattSuda
  • Spotify Star
  • 2332 Views
  • 2 replies
  • 0 likes
  • 2332 Views
  • 2 replies
  • 0 likes

student discount in Turkey

Hello, i'm having a trouble about this... im from Turkey and im an university student...I payed for spotify premium for students and the joining form came to my browser page...After this time i can't choose my university because there is not any Turk...

  • Casual Listener
  • Hello, i'm having a trouble about this... im from Turkey and im an university student... I payed for spotify premium for students and the joining form came to my browser page... After this time i c...
  • MattSuda
  • Spotify Star
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Pagamento Indevido

Bom dia ! Recebi um e-mail de vocês sobre a conta Estudantil . Eu fiz o cadastro mais ate agora vocês não me mandaram uma resposta e ja debitaram da minha conta de crédito . Peço que retornem por favor .

  • Newbie
  • Bom dia ! Recebi um e-mail de vocês sobre a conta Estudantil . Eu fiz o cadastro mais ate agora vocês não me mandaram uma resposta e ja debitaram da minha conta de crédito .  Peço que retorn...
  • MattSuda
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Lista de universidades plan estudiantil

Quiero saber si la universidad de Cuenca está dentro del plan estudiantil

  • Newbie
  • Quiero saber si la universidad de Cuenca está dentro del plan estudiantil
  • MattSuda
  • Spotify Star
  • 23671 Views
  • 1 replies
  • 0 likes
  • 23671 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Fui assinar o spotify com desconto para estudantes para minha filha, porém ela ainda não está na faculdade, e antes de confirmar os dados já foi feita a cobrança, e agora não consigo utilizar nem esse primeiro mês que já foi pago!!! Solicito uma solu...

  • Newbie
  • Fui assinar o spotify com desconto para estudantes para minha filha, porém ela ainda não está na faculdade, e antes de confirmar os dados já foi feita a cobrança, e agora não consigo utilizar nem ess...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Solved!! Premium to Student account - PayPal Payment

I am currently paying for my Premium subscription with PayPal and was hoping to change my subscription to the Student account while continuing to pay through PayPal. Right now, there are only options for credit card payments. Will PayPal be an option...

  • Newbie
  • I am currently paying for my Premium subscription with PayPal and was hoping to change my subscription to the Student account while continuing to pay through PayPal.   Right now, there are onl...
  • MattSuda
  • Spotify Star
  • 3842 Views
  • 2 replies
  • 0 likes
  • 3842 Views
  • 2 replies
  • 0 likes

Descuento a estudiantes

Tengo un problema con la suscripcion a spotify premium, solicite el descuento a estudiantes y demostre estudiar en mi universidad a traves del archivo solicitado, he realizado el pago con el descuento y este ha sido confirmado por el banco, pero no s...

  • Newbie
  • ...escuento y este ha sido confirmado por el banco, pero no se ha hecho efectiva habilitacion de la suscripcion a premium en mi cuenta, quisiera saber si van a cumplir con darme el seevicio publico y de no s...
  • MattSuda
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

me hicieron el cobro de spotify universitarios y mi cuenta sogue diciendo free

Antier vi el anuncio de Spotify universitarios en Mexico y me inscribí, mande un comprobante de horario, decía solo se cobraba cuando se comprobaban los datos, ese día mi banco me aviso del cobro y hoy viernes otra vez me informó de otro cobro (supon...

  • Casual Listener
  • Antier vi el anuncio de Spotify universitarios en Mexico y me inscribí, mande un comprobante de horario, decía solo se cobraba cuando se comprobaban los datos, ese día mi banco me aviso del cobro y h...
  • MattSuda
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Premium para estudiantes pero mi cuenta sigue siendo free

Apliqué para el premium para estudiantes. Ya me llegó el correo de confirmación de que soy estudiante válida, pero aún asi mi cuenta sigue siendo free. ¿Qué sucede?

  • Casual Listener
  • Apliqué para el premium para estudiantes. Ya me llegó el correo de confirmación de que soy estudiante válida, pero aún asi mi cuenta sigue siendo free. ¿Qué sucede?
  • MattSuda
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • premium para estudiantes
  • 440 Views
  • 1 replies
  • 0 likes

Premium para estudiantes pero cuenta sigue siendo free

Me inscribí para Premium para estudiantes y en efecto fui verificada como estudiante válida. Recibí correo de confirmación, pero mi cueta sigue siendo free. ¿Qué sucede?

  • Casual Listener
  • Me inscribí para Premium para estudiantes y en efecto fui verificada como estudiante válida. Recibí correo de confirmación, pero mi cueta sigue siendo free. ¿Qué sucede?
  • MattSuda
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • premium para estudiantes
  • 451 Views
  • 1 replies
  • 0 likes

Student Discounts

I am a student at New Zealand School of Tourism. And I can't get the student discount. Is there a possibility of making this happen because we are students just like others and it would be nice to have the same as everyone else..Thanks

  • Newbie
  • I am a student at New Zealand School of Tourism. And I can't get the student discount. Is there a possibility of making this happen because we are students just like others and it would be nice to h...
  • MattSuda
  • Spotify Star
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Discount for students in Switzerland availability

Hi all, Are there any news on the discount for students in Switzerland. It's a bit unfair to us in Switzerland. I want to join spotify, but only if I have the ability to get the discount for students. Thanks for help

  • Newbie
  • Hi all,   Are there any news on the discount for students in Switzerland.  It's a bit unfair to us in Switzerland. I want to join spotify, but only if I have the ability to get the d...
  • MattSuda
  • Spotify Star
  • 2657 Views
  • 5 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 2657 Views
  • 5 replies
  • 4 likes

Superuser Contribution Student offer highschool

Hey I'm a collegestudent from Denmark. I saw there was one discount for collegestudents and universitistudents. So I checked it out. But my college is not on there, only universities are on there. Can anyone help me?

  • Casual Listener
  • Hey I'm a collegestudent from Denmark. I saw there was one discount for collegestudents and universitistudents. So I checked it out. But my college is not on there, only universities are on there. Ca...
  • MattSuda
  • Spotify Star
  • 526 Views
  • 3 replies
  • 0 likes
  • 526 Views
  • 3 replies
  • 0 likes

Was charged twice upon trying student discount

I am on the process of subscribing on student discount. Upon entering my payment details, I was charged right off the bat even though spotify said that i still need to submit 3 documents. I cancelled it and tried again and was charged for the second ...

  • Visitor
  • I am on the process of subscribing on student discount. Upon entering my payment details, I was charged right off the bat even though spotify said that i still need to submit 3 documents. I cancelled...
  • MattSuda
  • Spotify Star
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Charged twice for failed student discount

I tried to sign up for the student discount and got an error message twice. I looked at my bank account and I was charged $4.99 twice for premium that i don't even have. How would I go about getting my $10 back?

  • Newbie
  • I tried to sign up for the student discount and got an error message twice. I looked at my bank account and I was charged $4.99 twice for premium that i don't even have. How would I go about getting ...
  • MattSuda
  • Spotify Star
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Solved!! Student subscription

I can't find my school on the list to verify it, has anyone been able to get the subscription even if you type in your school manually?

  • Newbie
  • I can't find my school on the list to verify it, has anyone been able to get the subscription even if you type in your school manually?
  • MattSuda
  • Spotify Star
  • 1480 Views
  • 2 replies
  • 0 likes
  • 1480 Views
  • 2 replies
  • 0 likes

Me han cobrado 3 veces en el mismo día sin haber verificado que soy estudiante

I make a call if possible to the owners of Spotify so I CAN RETURN MY MONEY; At least the 10 euros I have been charged extra without my consent, and have my premium subscription with the 5 paid. Besides that I did not work the verification of the stu...

WhatsApp Image 2017-04-20 at 15.53.28.jpeg
  • Newbie
  • I make a call if possible to the owners of Spotify so I CAN RETURN MY MONEY; At least the 10 euros I have been charged extra without my consent, and have my premium subscription with the 5 paid. Besi...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Student discount already used...

Hello! I have verified my student account on SheerID site got e-mail with link to completeing my purcharse. but when i enter my card number and go trough verification it says that i already used that discount but i don't have premium here.

  • Casual Listener
  • Hello! I have verified my student account on SheerID site got e-mail with link to completeing my purcharse. but when i enter my card number and go trough verification it says that i already used that...
  • Tom
  • Community Legend
  • 2464 Views
  • 5 replies
  • 0 likes
  • 2464 Views
  • 5 replies
  • 0 likes