Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Ho effettuato il pagamento di Euro 4,99 ma ancora mi è impossibile attivare l'account Premium!!!! Come fare?
I currently have a premium account in Australia which I pay for through PayPal. I am a full time student and wanted to swap over to the new student discount but for some reason it's not an option to pay for it through PayPal. I don't have a credit ca...
DESCRIPTIONI put in my card info and submit it for Premium subscription but half way through I was not sure if I'm eligible for a student discount so I checked the FAQs (later I found out I'm not) but GUESS WHAT?! you already took the money out of ca...
Hello, I'm currently with the basic premium offer (9,99€ per month), but i'm student and I want to move my subscription to the french student offer.When I click on "go to premium" on student when i'm logged, I have a form ask me for my credit card in...
Hallo,Wieso kann man den Premium Account für Studenten nicht mit Paypal zahlen sondern nur mit Kreditkarte?
Late last year, I was notified that my Student Premium was about to run out, and I was due an update otherwise I could not continue to recieve the discount. So naturally I obliged, and for the next payment Spotify had taken the correct £4.99 out of m...
5 days ago I sent a student certificate. Approved 2 days ago. I finished the registration and payment. I even paid 3 times in a row but I still can't use the premium for students. I can't see the payment that I made(three times) in the receipt part o...
7 days ago, I subscribed to the student discount. I had to be accepted as a student of course. I sent in some documents and it said it would take a couple of days before my submission would be answered. It has now been 7 days, and I have not yet reci...
Hello,I have been abroad the past 3 months. And I have been getting charged the $9.99 for spotify. I was on the student plan before. Is it because I am abroad or because of the new year. Please let me know how I get back onto Spotify Premium for stud...
Hi, When I try to reapply student discount with my new NUS number the box I'm supposed to type the NUS number into will not allow me to put anything in it. Can anyone suggest a solution, I've come out of it twice and tried again and now cancelled my ...
Paguei pelo premium universitário e enviei a foto da carteira de estudante porém debitarão do meu cartão e continuo como free
April 19, I tried getting the Premium for Student Discount, but upon entering my card details and clicking NEXT then I only knew I had to upload a document for proof. I didn't continue with that, and I didn't upload a document. There was no button li...
hello i have the exactly same problem. i just went through the payment process twice, but only in the second one i uploaded my student documents. yet i was charged twice according to my bank statement. what should i do?
I tried to get the student plan for spotify premium. On my bank statement it charged me twice 4.99 and then all I get is a message saying they'll verify me within 3 days. I don't even get to use spotify while I wait to be verified? Highly disatisfied...
I live and study United States.Last weekend, I tried to upgrade my Spotify account to Premium, because soon I will travel and premium would be a better service for the moment.However, I only had problems. Firstly, I have always used my student ID to ...
Fiz uma solicitação no dia 24/04 para adiquirir o plano de estudante, na qual pediu para que eu aguardasse aprovação pelo fato de terem que confirmar se eu realmente estava matriculada em determinada instituição de ensino, até então ok! Porém, antes ...
Hi ! I'm trying to subscibe to Spotify Student. I have to use the website SheerID to enter my name/email adress and school.But my school is not in the list, what can I do ? Thanks a lot, Anne
I have already signed for discount for college students, the payment has been accepted and I have received a mail confirming I'm a student, but still I cannot use Spotify Premium. I have already log out and done all things suggested by spotify, but s...
I was charged the $4.99 for the student account 2 days ago. The premium is not working, I have tried logging out and logging back in but it still wont work. Help????
Dear spotify,Im a student from holland and i saw you guys have student discout, but you only can pay with Creditcard. but the most students i know dont have a credit card.. So is it possible to pay with Ideal? or PayPal?