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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22903 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22903 Views
  • 17 replies
  • 0 likes

Can't Change Payment Method of Students Premium Plan

PlanStudents PremiumCountryIndiaDevice(Asus Vivobook 15)Operating System(Windows 10) My Question or Issue Hello There, I am currently facing a weird issue when I try to change my payment method.Whenever I try to click on update details on the change ...

  • Visitor
  • Plan Students Premium Country India Device (Asus Vivobook 15) Operating System (Windows 10)   My Question or Issue   Hello There,   I am currently facing a weird issue w...
  • Billy-J
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student Hulu Not Working

PlanStudent PremiumUnited States Operating SystemiOS 10 Hulu from my premium for students account is not working. I have tried the tips and tricks in the forums, but they lead me to links that say "Great news! Your Spotify and Hulu accounts are alrea...

  • Casual Listener
  • Plan Student Premium United States   Operating System iOS 10   Hulu from my premium for students account is not working. I have tried the tips and tricks in the forums, but they l...
  • Julian
  • Moderator
  • 2134 Views
  • 7 replies
  • 0 likes
  • 2134 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Switching Schools & Resubscribing Later

To Whom It May Concern, I will be canceling my Spotify Premium Student subscription today. However, I plan to resubscribe later on. Since my postgrad plans will require me to attend different schools, am I still qualified for this student discount? F...

  • Newbie
  • To Whom It May Concern,   I will be canceling my Spotify Premium Student subscription today. However, I plan to resubscribe later on. Since my postgrad plans will require me to attend differen...
  • Alex
  • Spotify Legend
  • 1991 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1991 Views
  • 1 replies
  • 0 likes

Solved!! Premium discount for students in South Africa

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S10+, PC, IPhone 11Operating SystemAndroid, Windows 11, iOS My Question or IssueWhy doesn't Spotify offer a discounted premium subscription for students in South Africa. I dont see any reason for Sp...

  • Visitor
  • ...iscounted premium subscription for students in South Africa. I dont see any reason for Spotify not to offer this as all of the other major music streaming platforms do offer a student discount. It'd b...
  • Maxim
  • Spotify Star
  • 1854 Views
  • 1 replies
  • 2 likes
  • Premium for Students
  • 1854 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Can't resub, (Philippines) Gcash Amex payment keeps failing

So I'm having trouble resubbing on Spotify for Students using the same GCASH account I used before. I only use my Gcash for Spotify, and because of the ongoing quarantine in my country, I was not able to add money on my Gcash account and had to cance...

  • Casual Listener
  • So I'm having trouble resubbing on Spotify for Students using the same GCASH account I used before.   I only use my Gcash for Spotify, and because of the ongoing quarantine in my country, I w...
  • Mihail
  • Spotify Legend
  • 2577 Views
  • 2 replies
  • 2 likes
  • Premium for Students
  • 2577 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Premium Student Plans

I am from India and I just got verified for spotify premium student. However, it says that I can only buy the one time plan of Rs 66. I dont have the option of buying it for an extended period(like a year) or even getting a subscription plan where I ...

  • Newbie
  • I am from India and I just got verified for spotify premium student. However, it says that I can only buy the one time plan of Rs 66. I dont have the option of buying it for an extended period(like a...
  • Elena
  • Moderator
  • 679 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 679 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium for students not updating

Plan-PremiumCountry-India DeviceiPad pro 2018 series, Redmi note 8 pro, Predator helios 300, HP pavillion 15 series) My Question or IssueHi, I have been using spotify for quite some time now and am a premium for students user since 2019..... Last mon...

  • Casual Listener
  • ...sing spotify for quite some time now and am a premium for students user since 2019.....  Last month i verified for student discount again (i got late by 1 month from due date so got charged extra f...
  • CarlosE
  • Moderator
  • 2656 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 2656 Views
  • 6 replies
  • 0 likes

Superuser Contribution Discount

I renewed my student discount last month and was approved but now I am paying for the full price. Why is that?

  • Newbie
  • I renewed my student discount last month and was approved but now I am paying for the full price. Why is that?
  • Alex
  • Spotify Legend
  • 850 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 850 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've paid to much although I'd changed back to premium-student.

Hi guys, I've missed to renew my student subscription in time. So my sub changed to the regular Premium Plan. The day I was charged for the full price, I've clicked at the discount button for students and it seemed to work.But: Now one month later (t...

  • Casual Listener
  • ...or students and it seemed to work. But: Now one month later (today) I was charged again for the full premium although in my account is the information (german: Der Rabatt ist gültig bis: 19.05...
  • Eni
  • Moderator
  • 1218 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1218 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't renew student offer

I had the Premium for Students and after one year I needed to renew my offer. I did all the steps with SheerID and got verified but I just discovered that I am enrolled as a normal premium user. By going through this community I discovered that I jus...

  • Visitor
  • I had the Premium for Students and after one year I needed to renew my offer. I did all the steps with SheerID and got verified but I just discovered that I am enrolled as a normal premium user. By g...
  • Jeremy
  • Spotify Legend
  • 3627 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 3627 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't change my Premium Account to Student Account

PlanPremiumCountryUSADevice(iPhone XS Max, PC, Apple TV)Operating System(Windows 10) My Question or IssueHi,I have been using premium for a year or so, and I am pretty content with the service. I am trying to get the Student Discount as I am now stud...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone XS Max, PC, Apple TV) Operating System (Windows 10)   My Question or Issue Hi, I have been using premium for a year or so, and I am pretty cont...
  • Ivan
  • Spotify Legend
  • 1779 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1779 Views
  • 4 replies
  • 0 likes

Change of account

Plan: Student PremiumCountry: India Operating SystemAndroid 11 Can I shift to the family plan while I am still covered in a student discount year? Also I have heard that we can use the student plan for a maximum of 4 years. I am enrolled in a 5 year ...

  • Newbie
  • Plan: Student Premium Country: India   Operating System Android 11   Can I shift to the family plan while I am still covered in a student discount year? Also I have heard that we...
  • Billy-J
  • Spotify Star
  • 1505 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get student discount or hulu

PlanStudentCountryUSADeviceiPhone 8, HP LaptopOperating SystemiOS, Windows 10 My Question or IssueOn my account overview it says I have the student plan and I paid for it, but when I open the app on my phone or computer it says I have the free versio...

  • Casual Listener
  • Plan Student Country USA Device iPhone 8, HP Laptop Operating System iOS, Windows 10   My Question or Issue On my account overview it says I have the student plan and I paid for it, bu...
  • CarlosE
  • Moderator
  • 2520 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 2520 Views
  • 7 replies
  • 0 likes

Spotify student plan only available on a monthly basis

PlanStudentCountryIndiaDevice(Realme 3 pro, Desktop)Operating System(Android,Windows 10,etc.) My Question or IssueSpotify student premium plan is only available as a monthly plan for INR 66. How do I pay for a whole year like you can with normal Spot...

  • Visitor
  •   Plan Student Country India Device (Realme 3 pro, Desktop) Operating System (Android,Windows 10,etc.)   My Question or Issue Spotify student premium plan is only available as a ...
  • Maxim
  • Spotify Star
  • 1445 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1445 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to auto renew to Spotify student premium

So, I got the discount and paid for the first. I thought that the amount will get deducted in the next month but it didn't happen. Looks like I'm unable to subscribe and hence the reason auto renewal isn't happening! I have to manually topup up every...

  • Regular
  • ...enewal isn't happening! I have to manually topup up every month. While on the subscription page, it always says "You selected: 1 month of Premium for Students". There is no option to change the same. A...
  • Eni
  • Moderator
  • 2483 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 2483 Views
  • 7 replies
  • 0 likes

Superuser Contribution New Premium Student account

PlanPremium for Students + HeadspaceCountryUnited KingdomDeviceiPhone XR, Windows 10Operating SystemiOS 14, Windows 10) My Question or IssueI've been having some issues with podcasts that I don't want appearing in my recommendations due to previous l...

  • Visitor
  • Plan Premium for Students + Headspace Country United Kingdom Device iPhone XR, Windows 10 Operating System iOS 14, Windows 10)   My Question or Issue I've been having some issues w...
  • CarlosE
  • Moderator
  • 904 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 904 Views
  • 1 replies
  • 0 likes

removing college validation

PlanFamily/StudentFree/PremiumPremiumCountryUSA My Question or IssueHi,I currently am on a family plan but recently found out about the student plan so I wanted to make sure my college was part of that discount. Using my existing account (I'll call i...

  • Visitor
  • Plan Family/Student Free/Premium Premium Country USA     My Question or Issue Hi, I currently am on a family plan but recently found out about the student plan so I wanted to make...
  • Billy-J
  • Spotify Star
  • 779 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Premium + Hulu not working

Hi,I have the student premium account in the USA and my Hulu is not working. I previously have used Hulu through my spotify premium account, but I switched my Spotify account back to a student account as I am now a student again. On Spotify it says m...

  • Visitor
  • Hi, I have the student premium account in the USA and my Hulu is not working. I previously have used Hulu through my spotify premium account, but I switched my Spotify account back to a student acco...
  • Alex
  • Spotify Legend
  • 1031 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1031 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Use Student Discount

PlanPremiumCountryIrelandDeviceWindows PC, AndroidOperating SystemWindows 10 Hi, my student account has been verified and I've been offered the student discount. However, when I go to switch my plan from family to student in my account page, I get a ...

  • Casual Listener
  • Plan Premium Country Ireland Device Windows PC, Android Operating System Windows 10   Hi, my student account has been verified and I've been offered the student discount. However, when ...
  • Alex
  • Spotify Legend
  • 968 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 968 Views
  • 3 replies
  • 0 likes

Can't re-verify my status due to unsupported country code

PlanStudent Premium CountryFrance (Reunion Island) DeviceAll Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I want to verify my student status using SheerID but I can't confirm my phone number. I'm French but I'm n...

  • Visitor
  • Plan Student Premium  Country France (Reunion Island)   Device All  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,  &...
  • Billy-J
  • Spotify Star
  • 869 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 869 Views
  • 1 replies
  • 0 likes