Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
29004 Views
20 replies
0 likes
PlanFreeCountryUnited StatesDeviceiphone 8Operating SystemNA My Question or IssueI can’t find my school, I go to SWINA(southwest institute of natural aesthetics) and the only one listed is SWIHA(southwest institute of healing arts) please help
Plan Free Country United States Device iphone 8 Operating System NA My Question or Issue I can’t find my school, I go to SWINA(southwest institute of natural aesthetics) and ...
Spotify Legend
6457 Views
7 replies
0 likes
PlanStudent PremiumCountryU.SDeviceSamsung Galaxy 9+Operating System(Windows 10) My Question or IssueI've paid for Student premium, it works on PC but when on Mobile, it says I'm still using a free account despite it saying I'm subscribed on PC. I've...
Plan Student Premium Country U.S Device Samsung Galaxy 9+ Operating System (Windows 10) My Question or Issue I've paid for Student premium, it works on PC but when on Mobile, it says...
Spotify Legend
1094 Views
2 replies
0 likes
Hello, recently I wanted to pass my account to premium students, but when I had already put the information to pay a notification came out telling me that I could not have premium students with 3 months at 0.99 euros. I understand this, but when I wa...
Hello, recently I wanted to pass my account to premium students, but when I had already put the information to pay a notification came out telling me that I could not have premium students with 3 m...
Roadie
389 Views
1 replies
0 likes
PlanPremium for Students My Question or IssueI've been on a student plan, and I'm trying to verify that I am still a student but the service keeps returning a problem with verification. When I first signed up with the student plan, I was attending Wa...
Plan Premium for Students My Question or Issue I've been on a student plan, and I'm trying to verify that I am still a student but the service keeps returning a problem with verification....
Spotify Star
2063 Views
5 replies
0 likes
ENone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanStudent Premium CountryUSADeviceiPhone 8 My Question or IssueSo I got the student premium and when I had it switched over (log ...
ENone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Student Premium Country USA Device iPhone 8 M...
Spotify Star
843 Views
1 replies
0 likes
My student premium account is not verified for 2 weeks. But last year, I used premium for students. Why am i having this problem? Please, help me. Thank you!! TurkeyPremium for Students
My student premium account is not verified for 2 weeks. But last year, I used premium for students. Why am i having this problem? Please, help me. Thank you!! Turkey Premium for Students...
Spotify Legend
1142 Views
2 replies
0 likes
StudentPremiumUK Device: 2018 Macbook Pro hulu should come with my account but the activate hulu option doesn't appear in my account overview.
Student Premium UK Device: 2018 Macbook Pro hulu should come with my account but the activate hulu option doesn't appear in my account overview.
Spotify Legend
1283 Views
2 replies
0 likes
PlanPremiumCountryCHDevicena.Operating SystemAndroid Oreo My Question or IssueSo I signed up for Spotify Premium using the student discount of my current university. Everything works fine when I use Spotify, but when my friends asked me what my usern...
Plan Premium Country CH Device na. Operating System Android Oreo My Question or Issue So I signed up for Spotify Premium using the student discount of my current university. Everythi...
Spotify Legend
895 Views
2 replies
0 likes
I managed to activate my showtime account but every time i try to do the same for Hulu it asks me to resubscribe and pay for a plan
I managed to activate my showtime account but every time i try to do the same for Hulu it asks me to resubscribe and pay for a plan
Spotify Star
1432 Views
3 replies
0 likes
Estou tentando mudar meu plano família para o universitário. Já verificou meu viculo com a universidade, mas não consigo prosseguir com a mudança. Aparece só uma mensagem:"Aproveite seu descontoSua condição de estudante está verificada até:30/03/2020...
Estou tentando mudar meu plano família para o universitário. Já verificou meu viculo com a universidade, mas não consigo prosseguir com a mudança. Aparece só uma mensagem: "Aproveite seu desconto S...
Spotify Star
3675 Views
8 replies
0 likes
I use student premium but I want to get a premium account when I want to use some featuresÖğrenci premium kullanıyorum fakat bazı özelliklerde premium edinmemi istiyor
I use student premium but I want to get a premium account when I want to use some features Öğrenci premium kullanıyorum fakat bazı özelliklerde premium edinmemi istiyor
Spotify Star
453 Views
1 replies
0 likes
So first of all they charged me twice for my premium student account and now they don't me free skips ? Thank you for wasting my money Spotify.
So first of all they charged me twice for my premium student account and now they don't me free skips ? Thank you for wasting my money Spotify.
Spotify Star
628 Views
1 replies
0 likes
Yesterday I was on the way to becoming a premium by student discount, but in the process of the documents, I closed the browser and left to do another day, when I went to see my account in the bank, had already been paid the spotify, without me havin...
Yesterday I was on the way to becoming a premium by student discount, but in the process of the documents, I closed the browser and left to do another day, when I went to see my account in the bank, ...
Spotify Star
515 Views
1 replies
0 likes
I have Spotify Student, but they're charging me Premium? No emails or nothing, and impossible to get a hold off.
I have Spotify Student, but they're charging me Premium? No emails or nothing, and impossible to get a hold off.
Spotify Legend
1567 Views
4 replies
0 likes
PlanStudent Premium with Hulu and ShowtimeCountry USA DeviceiPhone 6s plus My Question or IssueI subscribed the Student Premium with Hulu and Showtime. However, when I log in to my account on my iPhone and iPad, the app still shows that I only a free...
Plan Student Premium with Hulu and Showtime Country USA Device iPhone 6s plus My Question or Issue I subscribed the Student Premium with Hulu and Showtime. However, when ...
Spotify Star
983 Views
1 replies
0 likes
I've logged out of all devices and logged back in. Still shows as free account, still plays ads and restricts skipping. I've logged out/in about five times, and nothing changes. I have the confirmation for my premium subscription as of yesterday. I'm...
I've logged out of all devices and logged back in. Still shows as free account, still plays ads and restricts skipping. I've logged out/in about five times, and nothing changes. I have the confirmati...
Spotify Star
1088 Views
1 replies
0 likes
So Spotify has honestly been not very helpful (ie: getting rid of human support (phone support and live chat) by framing it as benefiting customers? But for my situation, I was using Spotify students for 12 months and then it charged me the regular C...
...potify students for 12 months and then it charged me the regular CAD$9.99 which I understood would happen, however when I at the time spoke to a representative they reversed the charge and helped me r...
Spotify Legend
3261 Views
3 replies
3 likes
PlanPremiumCountry : France My Question or IssueThe link to subscribe on student premium is not working :From this page : https://support.spotify.com/fr/account_payment_help/subscription_information/student-discount/The link associated is this one : ...
Plan Premium Country : France My Question or Issue The link to subscribe on student premium is not working : From this page : https://support.spotify.com/fr/account_payment_hel...
Spotify Legend
1280 Views
2 replies
2 likes
PlanPremium (for one more day, hence why I'm trying to solve this last minute...)CountryUSADeviceMacbook Pro 2017Operating SystemOS X 10.13.6 My Question or IssueWhen I try to purchase student premium, it wouldn't verify me. So I entered the document...
Plan Premium (for one more day, hence why I'm trying to solve this last minute...) Country USA Device Macbook Pro 2017 Operating System OS X 10.13.6 My Question or Issue When...
Spotify Legend
1254 Views
2 replies
0 likes
