Cannot claim free 60 day trial

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Cannot claim free 60 day trial

Paige21
Music Fan

 

Hello,

I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on both my iphone and mac but it is still not working. Here is a picture of the email I received. I really hope I can get this figured out soon because I would really like to have premium by tomorrow evening for a party.

Thanks,

Paige 

spotify.jpg
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Re: Cannot claim free 60 day trial

Rock Star 22
Rock Star 22

 

@Paige21 -

 

It might be possible that you have used your payment method before to pay for a Premium subscription in a different account. Let me know if that is the case, as you're not able to take this offer with a payment method that was used before with Spotify.

 

Keep me posted 🙂

/B

 

Billy-JRock Star 22
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31 Replies

Re: Cannot claim free 60 day trial

Rock Star 22
Rock Star 22

Hey @Paige21, welcome to the community.

 

Hope your doing great!

 

Sorry to hear you can’t activate your trial for Premium, but no worries - I’ll be happy to help.

 

Thanks for the image you provided me. Could you provide me which country are you currently using to access Premium? 

 

You can also learn more about Trials, and offers from Spotify by visiting these links: 

 

Let me know how this goes! 

/B

Billy-JRock Star 22
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Re: Cannot claim free 60 day trial

Paige21
Music Fan

Hi @billyj,

thank you very much! I am in the United States. I also have never taken a free trial before so that shouldn't be an issue.

Thanks, 

Paige

Re: Cannot claim free 60 day trial

Rock Star 22
Rock Star 22

@Paige21 -

 

Thanks for the reply! 

 

I’ve double checked, there isn’t a 60 day trial available on Spotify yet, but may be in the future. There is only a 30 day trial available at the moment. Here is the link to check it out: https://www.spotify.com/premium 

 

I hope this helps 🙂

/B

Billy-JRock Star 22
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Re: Cannot claim free 60 day trial

Paige21
Music Fan

Is it possible that they terminated the offer because I just received this email two days ago and it states that the offer does not expire until August 10th.

Thanks,

Paige:)

Re: Cannot claim free 60 day trial

Rock Star 22
Rock Star 22

@Paige21 -

 

Thanks for the reply!

 

Can I get a screenshot of the trial offer sent to you, and please send me the address this was sent from. 

 

Also, check out this support article: https://support.spotify.com/account_payment_help/payment_help/i-cannot-activate-the-30-day-free-tria...

 

Let me know how this goes 🙂

/B

Billy-JRock Star 22
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cannot claim free 60 day trial

Paige21
Music Fan

Here is the complete email they sent me. I received this from hello@spotify.com. It allows me to go to the webpage to claim this offer as well as put in my payment information, but after this is complete nothing changes. I can send you a picture of the website it takes me to if that helps.

Thanks,

Paige

spotify 4.jpg

Re: Cannot claim free 60 day trial

Rock Star 22
Rock Star 22

@Paige21 -

 

Thanks for the picture :) This trial does look legit. 

 

In order to redeem it, you need to be a user who hasn’t had Premium before. You can learn more about the terms of this trial here: https://www.spotify.com/legal/new-60-days-free-trial-terms-and-conditions/

 

Hope this helps!

/B 🙂

Billy-JRock Star 22
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If you appreciate my answer, maybe give me a Like.
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Re: Cannot claim free 60 day trial

Paige21
Music Fan

Yes I have never had premium before or have ever claimed a trial. I even checked my receipts to make sure. I get to this screen and after I enter the payment information it just brings me to the second screen where it says 30 day trial and nothing happens?

 

Thanks,

Paige

Spotify3.jpg
spotify5.jpg

Re: Cannot claim free 60 day trial

Rock Star 22
Rock Star 22

@Paige21 -

 

Thanks for the images.

 

Did you click the button included in the email, or did you copy, and paste the link in a browser?

 

Let me know 🙂

/B

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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