Premium Giftcard not working

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Premium Giftcard not working

Yee7
Casual Listener

I got a 30$ premium giftcard for easter and I saved it because I wanted to use it in the summer; I wouldn’t use spotify as much in the school year as I would in the summer. Im now trying to redeem this giftcard, and it won’t redeem, and says a problem occured. Did I wait too long to redeem the card or is spotify’s website messing up?

Plan

Free/Premium

Country

US

Device

 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Premium Giftcard not working

Moderator
Moderator

Hey @Yee7.

 

Just wanted to check in with you and see if you managed to resolve your issue with redeeming the gift card by following the steps that @Brunelicia provided you with.

 

Let us know if you're still having trouble with it - we'll be here to help :)

PeterModerator
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"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
4 Replies

Re: Premium Giftcard not working

Rock Star 11
Rock Star 11

Hey @Yee7 ,

 

Welcome to the Community! I hope you're doing great.

 

I recommend you to check out this article and make sure you follow all of the steps there.

 

I hope this helps :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium Giftcard not working

KossB
Roadie

Gift cards in the US are good for a year. So, no, you did not wait too long.

 

Are you currently on a 30-day premium trial?

 

 

Re: Premium Giftcard not working

Yee7
Casual Listener
No, I am not on a free trial period.
Solution!

Re: Premium Giftcard not working

Moderator
Moderator

Hey @Yee7.

 

Just wanted to check in with you and see if you managed to resolve your issue with redeeming the gift card by following the steps that @Brunelicia provided you with.

 

Let us know if you're still having trouble with it - we'll be here to help :)

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
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