Subscription went up from £9.99 to £15.99 without notice!!! Help!

[7Surf7]

Hi folks!

My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset.

Please help...

Plan

Premium

Country

UK

[Maxim]

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

[7Surf7]

Hi Maxim,

I'm sorry, but what does subscription changes have to do with a potential hacking of my account?

Confused.

[Maxim]

Did you change your subscription yourself? If not, I'd recommend checking out the following support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

It'll explain everything.

[7Surf7]

Hi Maxim,

Thanks for the prompt reply and I have followed your instructions to be on the safe side.

It turns out Spotify have put me on a Spotify+Headspace package that reverted to £15.99!

I already pay an annual subscription to Headspace so why there was an addition to my account is beyond me. Spotify need to refund me £5 for their error. Who could help with this?

Thanks in advance.

[Maxim]

Feel free to check out this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/.

[7Surf7]

Thanks Maxim,
I've sent them a query and waiting.
Appreciate your help.