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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132046 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66416 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248521 Views
152 replies
13 likes
I entered my card details to subscribe for Premium for Students. Then the page said that I should verify that I'm a student first and that they have not charged me yet but my provider notified me that Spotify has taken ₱65 from my account. I pushed t...
I entered my card details to subscribe for Premium for Students. Then the page said that I should verify that I'm a student first and that they have not charged me yet but my provider notified me tha...
Spotify Star
263 Views
1 replies
0 likes
I did not complete the subscription and now Spotify retained the balance of The subscription that I did not, I just put my card but did not finish the order, how do I recover my retained balance?
I did not complete the subscription and now Spotify retained the balance of The subscription that I did not, I just put my card but did not finish the order, how do I recover my retained balance?
Roadie
187 Views
1 replies
0 likes
Being charged 10 a month when I'm a student. tried to change subscription and wanted me to pay the 5 dollars after i just paid the 10??? why am i being charged 10? 10 isn't even a payment option? so confused
Being charged 10 a month when I'm a student. tried to change subscription and wanted me to pay the 5 dollars after i just paid the 10??? why am i being charged 10? 10 isn't even a payment option? so ...
Roadie
186 Views
1 replies
0 likes
Hi all,I have recently moved to Canada from the UK, which means I had to open a new bank account and get a new credit card.I have been trying to update my profile to use the Canadian credit card for the past 2 days, without success.When I change hte ...
Hi all, I have recently moved to Canada from the UK, which means I had to open a new bank account and get a new credit card. I have been trying to update my profile to use the Canadian credit card ...
Roadie
283 Views
1 replies
0 likes
One they gave my bank an advertisement telephone number when I called my bank to ask why I had a charge on my account to my subscription ends on the 12th today's the 11th I want to go cancel it for the following month and they already took out the mo...
One they gave my bank an advertisement telephone number when I called my bank to ask why I had a charge on my account to my subscription ends on the 12th today's the 11th I want to go cancel it for t...
Roadie
188 Views
1 replies
0 likes
Hei,I tried once to have spotify family but then since I have some problem with my account (it doesn't connect to facebook etc), the s.f. shuted down. But I'm still paying 149 kr per month!When I look at my account overview i have spotify Free. I don...
Hei, I tried once to have spotify family but then since I have some problem with my account (it doesn't connect to facebook etc), the s.f. shuted down. But I'm still paying 149 kr per month! When I...
Roadie
214 Views
1 replies
0 likes
I wanted to buy premium but i accidently canceled the payment when i supposed to enter a code and now it won't let me use my card to buy premium. I don't know how i got charged (i assume i got charged) even though i didn't recieve the code which is a...
I wanted to buy premium but i accidently canceled the payment when i supposed to enter a code and now it won't let me use my card to buy premium. I don't know how i got charged (i assume i got charge...
Roadie
181 Views
1 replies
0 likes
I paid for my family account but I get a free account since today. What's wrong?
I paid for my family account but I get a free account since today. What's wrong?
Roadie
158 Views
1 replies
0 likes
I have been charged three payments of €9.00 in one month. I tried to cancel the direct debit as I no longer need to use the service. Can you advise how this has happened and please cancel.
I have been charged three payments of €9.00 in one month. I tried to cancel the direct debit as I no longer need to use the service. Can you advise how this has happened and pl...
Roadie
156 Views
1 replies
0 likes
Hello I was charged £9.99 after a free account subscription. I had taken a free account for £1 for a month for premium and do not want to switch to a premium account. The premium account was charged automatically without a notice and I don't want to ...
Hello I was charged £9.99 after a free account subscription. I had taken a free account for £1 for a month for premium and do not want to switch to a premium account. The premium account was c...
Roadie
210 Views
1 replies
0 likes
I already have a premium membership, but I want to change it to a the student discount but it's telling me I need to pay $5 when I have already paid my $10 regular subscription this month. What do I do?Also do I have to sign it up through my school e...
I already have a premium membership, but I want to change it to a the student discount but it's telling me I need to pay $5 when I have already paid my $10 regular subscription this month. What do I ...
Roadie
177 Views
1 replies
0 likes
I have spotify in my phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a month!!!
I have spotify in my phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a month!!!
Spotify Star
305 Views
1 replies
0 likes
Can anyone reply me "Store/Shop can be a member of Spotify "?If possible,please offer us the price/per month. Thank you.
Can anyone reply me "Store/Shop can be a member of Spotify "?If possible,please offer us the price/per month. Thank you.
Spotify Star
262 Views
1 replies
0 likes
Hi Spotify, I have been using the app for quite a while now and I love it except for the fact that I need to change my country everytime I travel. As a person who is traveling every 3 or 4 months, it is super frustraiting that I can't keep only one p...
Hi Spotify, I have been using the app for quite a while now and I love it except for the fact that I need to change my country everytime I travel. As a person who is traveling every 3 ...
168 Views
0 replies
0 likes
Hello guys today I renew my subscription but I made a mistake by upgrading my account to a single premium but what I wanted was a family premium account.. can women help me telling me if it's possible to change that without need to wait the hole mont...
Hello guys today I renew my subscription but I made a mistake by upgrading my account to a single premium but what I wanted was a family premium account.. can women help me telling me if it's ...
Community Legend
192 Views
1 replies
0 likes
My mom is gonna move to spotify family however she can't invite me since we don't have the same zip code. She created her spotify with her own email however I linked mine to my facebook account. The problem is that I have the correct zip code on my f...
My mom is gonna move to spotify family however she can't invite me since we don't have the same zip code. She created her spotify with her own email however I linked mine to my facebook acco...
194 Views
0 replies
0 likes
HiI invited my family to join for a Premium Family Subscription and one of them is out of the subscription, it says it can't confirm the address, I need help so my sibling can use the premium again.
Hi I invited my family to join for a Premium Family Subscription and one of them is out of the subscription, it says it can't confirm the address, I need help so my sibling can use the premium again.
Roadie
242 Views
1 replies
0 likes
I am currently on the UK spotfy premium service. I have just moved to the USA and am now a student again. I have changed my country via "subscription" using the normal steps. I have then gone to https://www.spotify.com/us/student/unidays/ to try and ...
I am currently on the UK spotfy premium service. I have just moved to the USA and am now a student again. I have changed my country via "subscription" using the normal steps. I have...
Not applicable
202 Views
1 replies
0 likes
I am trying to update my payment method because I got a new credit card (old one was closed). I have had Premium (with no student discount) since June since I graduated; but, every time I try to update my payment it still thinks I'm trying to use the...
I am trying to update my payment method because I got a new credit card (old one was closed). I have had Premium (with no student discount) since June since I graduated; but, every time I try to upda...
Regular
422 Views
2 replies
0 likes
I've purchased Spotify with student discount. My card got charged 4.99$(got bank receipt), but I didn't get my premium. Neither payed one(because I ALREADY got charged, without a free trial), nor free month.
I've purchased Spotify with student discount. My card got charged 4.99$(got bank receipt), but I didn't get my premium. Neither payed one(because I ALREADY got charged, without a free trial), nor fre...
Community Legend
189 Views
1 replies
0 likes
