Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4200 Views
  • 23 replies
  • 2 likes
  • 4200 Views
  • 23 replies
  • 2 likes

Paid for Premium but account status is still FREE?

My old debit card expired, so my premium account reverted to a free one. I updated my details today through Apple, and the premium fee has been successfuly taken out of my account... BUT the subscription still says free. I have tried logging in and o...

  • Newbie
  • My old debit card expired, so my premium account reverted to a free one. I updated my details today through Apple, and the premium fee has been successfuly taken out of my account... BUT the subscrip...
  • Bittencourt
  • Spotify Star
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Restore Cache

I accidentally delete my cache, the problem is that i had the premium. So when I deleted it I had to pay as well... For something I wasn't using. Would help me greatly if someone could help me restore my profile. Thanks in advance!!

  • Newbie
  • I accidentally delete my cache, the problem is that i had the premium. So when I deleted it I had to pay as well... For something I wasn't using. Would help me greatly if someone could help me restor...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Music

I got logged out because my wifi disconnected from my phone and when I went into Spotify most of my music was gone and it says I'm under the free trial and I'm not .when I went online it says I'm premium which I am but how do I retrieve my music

  • Newbie
  • I got logged out because my wifi disconnected from my phone and when I went into Spotify most of my music was gone and it says I'm under the free trial and I'm not .when I went online it says I'm pre...
  • KatesHere
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Lost saved songs when upgrading to Premium

The email I use for my normal spotify account and accidentaly created Facebook account are the same, so when logging in and upgrading to Premium Spotify used the Facebook account, so I don't have any of my saved songs on my Premium account. Would it ...

  • Newbie
  • The email I use for my normal spotify account and accidentaly created Facebook account are the same, so when logging in and upgrading to Premium Spotify used the Facebook account, so I don't hav...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Can someone help me today i started getting this message when i launch spotify on my playstation 4

I already talked with the support of the playstation and everything is legal and correct on their part.Pls, help me.

  • Casual Listener
  • I already talked with the support of the playstation and everything is legal and correct on their part. Pls, help me.
  • LoganHelps
  • Composer
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Spotify family

Good day, a family member of mine with the same adress has been kicked out of the spotify family, can someone help me resolve this issue?

  • Newbie
  • Good day, a family member of mine with the same adress has been kicked out of the spotify family, can someone help me resolve this issue?
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Conta premium

Com a parceria estabelecida entre vocês e a Vodafone, eu sou, já há mais de um ano, cliente premium, mas desde ontem, sempre que entro no Spotify, surge a indicação de que estou com free account. Já terminei sessão, mas não muda nada. Podem ajudar?

  • Newbie
  • Com a parceria estabelecida entre vocês e a Vodafone, eu sou, já há mais de um ano, cliente premium, mas desde ontem, sempre que entro no Spotify, surge a indicação de que estou com free account. Já ...
  • Bittencourt
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Problems with Study offer

Hello Sportify I am a student in Denmark, and thought that the deal also involved high schools in Denmark which it didnt. That means i have been charged twice for 50 krones, without being able to use spotify premium. How can i fix this, so i can pay ...

  • Newbie
  • Hello Sportify  I am a student in Denmark, and thought that the deal also involved high schools in Denmark which it didnt. That means i have been charged twice for 50 krones, without being ab...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

NO PUEDO DESCARGAR MUSICA

Hola queríá´śáber como hacer, no me permite descargar musica y me dice "parece que has descubierto una función premium" y yo ya estoy subscripta y me vuleve a pedir los datos de la tarjeta de credito, que hago?

  • Newbie
  • Hola queríá´śáber como hacer, no me permite descargar musica y me dice "parece que has descubierto una función premium" y yo ya estoy subscripta y me vuleve a pedir los datos de la tarjeta de credito...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Error after new Visa card

Hello Everyone!My card recently renewed and now Spotify is showing an error. However when I go to update the card details using the link provide with the error code, nothing happens and nothing shows up. This is included when I google search it and f...

  • Newbie
  • Hello Everyone! My card recently renewed and now Spotify is showing an error. However when I go to update the card details using the link provide with the error code, nothing happens and nothing sho...
  • 86 Views
  • 0 replies
  • 1 likes
  • 86 Views
  • 0 replies
  • 1 likes

l'essai ne fonctionne pas

J'ai activé l'essai premium depuis google chrome avec mon compte mais lorsque j'essaye de telecharger mes morceaux ca ne fonctionne pas.C'est mon pere qui a mis ses coordonnées banquaires et il a lui aussi activé l'essais avec les même coordonnées ba...

  • Newbie
  • J'ai activé l'essai premium depuis google chrome avec mon compte mais lorsque j'essaye de telecharger mes morceaux ca ne fonctionne pas. C'est mon pere qui a mis ses coordonnées banquaires et il a l...
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes

No puedo acceder al plan familiar premium

Hola! Necesito ayuda.. Mi hermano es el administrador de una cuenta familiar premium. Ya me ha enviado la invitación para formar parte de la cuenta, y ya hice la aceptación y aparece como si ya soy miembro activo de esa cuenta. Sin embargo, al usar l...

  • Newbie
  • Hola! Necesito ayuda.. Mi hermano es el administrador de una cuenta familiar premium. Ya me ha enviado la invitación para formar parte de la cuenta, y ya hice la aceptación y aparece como si ya soy m...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Can't add girlfriend to family subscription

Spotify kicked my girlfriend. We are living together. Now I can not Add her again. #**bleep** Any ideas how to solve this Problem? Otherwise I don't see any purpose for this subscription Model. Thx

  • Newbie
  • Spotify kicked my girlfriend. We are living together. Now I can not Add her again. #**bleep** Any ideas how to solve this Problem? Otherwise I don't see any purpose for this subscription Model. Thx
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Spotify summer premium

I started sporify premium for 0.99 euros for 3 months, but after 1 month my premium ended, and now i have free account...why?

  • Casual Listener
  • I started sporify premium for 0.99 euros for 3 months, but after 1 month my premium ended, and now i have free account...why?
  • Maxim
  • Spotify Star
  • 360 Views
  • 7 replies
  • 0 likes
  • 360 Views
  • 7 replies
  • 0 likes

My Spotify Premium

Hi, my question is can I use my subscription of Spotify Premium in Sweden and listen or oppen up in USA. Thankfull for any advice from you. RegardsAlan

  • Newbie
  • Hi, my question is can I use my subscription of Spotify Premium in Sweden and listen or oppen up in USA. Thankfull for any advice from you.   Regards Alan
  • shaf-4
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Student discount

I tried to get the student discount,when my school wasn't on the list.I backed out of it,Spotify said they wouldn't charge me but €5 is gone out of my bank.What do I do?

  • Newbie
  • I tried to get the student discount,when my school wasn't on the list.I backed out of it,Spotify said they wouldn't charge me but €5 is gone out of my bank.What do I do?
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Being charged £9.99 for a free account

I have been charged 9.99 for over a year now - yet my account tells me it is a free account. Therefore, I can't find where to cancel this as premium is not registered on my account. Is there a contact number or something that I can use??

  • Newbie
  • I have been charged 9.99 for over a year now - yet my account tells me it is a free account. Therefore, I can't find where to cancel this as premium is not registered on my account. Is there a contac...
  • Yahyapsp
  • Casual Listener
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

EX USING STUDENT ID

My ex is currently using my student id discount, but i want him to take it off so i can use it for myself. is there anyway to delete my student id off his account????? he refuses to do so.

  • Newbie
  • My ex is currently using my student id discount, but i want him to take it off so i can use it for myself. is there anyway to delete my student id off his account????? he refuses to do so.
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Confused, please help!

I downloaded the Spotify app, and added songs to a playlist. When I push "download," it says "you've discovered a premium feature! Start your free Spotify premium trial to unlock it" then I push got it, but it won't start any trials, how do I start a...

  • Casual Listener
  • I downloaded the Spotify app, and added songs to a playlist. When I push "download," it says "you've discovered a premium feature! Start your free Spotify premium trial to unlock it" then I push got ...
  • Maxim
  • Spotify Star
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Charged twice per month for several months

I just recently discovered that Spotify has double charged me for three or more months now. The charges are always a few days apart. I don't know what to do and I already checked that I only have this one account.

  • Newbie
  • I just recently discovered that Spotify has double charged me for three or more months now. The charges are always a few days apart. I don't know what to do and I already checked that I only have thi...
  • jonk14578
  • Newbie
  • 101 Views
  • 1 replies
  • 1 likes
  • 101 Views
  • 1 replies
  • 1 likes