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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Alex
  • Moderator
  • 48426 Views
  • 20 replies
  • 4 likes
  • 48426 Views
  • 20 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30027 Views
  • 19 replies
  • 2 likes
  • 30027 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20951 Views
  • 6 replies
  • 1 likes
  • 20951 Views
  • 6 replies
  • 1 likes

Just started Spotify Premium Trial but no Premium...

I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in on the app doesn't get me Premium (on mobile...not a...

  • Casual Listener
  • I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in o...
  • osornios
  • Spotify Star
  • 348 Views
  • 3 replies
  • 1 likes
  • 348 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify en pausa

Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, lo he intentado con 5 tarjetas diferentes, en todas...

  • Newbie
  • Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, ...
  • ZullyB
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged twice

I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged back and I cannot have it sent back to that same card...

  • Newbie
  • I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged ba...
  • ZullyB
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

SAC, não existe?

Saudações, Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros!Tenho questões importantes sobre a forma como estão interpretan...

  • Newbie
  • Saudações,   Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros! T...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Geschenkkarte

Ich habe heute einen 30€ Gutschein eingelöst, habe dann meine Kontoauszüge gecheckt und gesehen, dass mir genau heute auch die regulären 9,99 € abgebucht wurden. Habe ich jetzt quasi für 4 Monate bezahlt oder habe ich Pech gehabt und trotzdem nur für...

  • Newbie
  • Ich habe heute einen 30€ Gutschein eingelöst, habe dann meine Kontoauszüge gecheckt und gesehen, dass mir genau heute auch die regulären 9,99 € abgebucht wurden. Habe ich jetzt quasi für 4 Monate bez...
  • Specialworld
  • Community Legend
  • 1933 Views
  • 1 replies
  • 0 likes
  • 1933 Views
  • 1 replies
  • 0 likes

Premium 60 day free ended ?

I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !!Premium 60 day free ended ?

  • Newbie
  • I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !! Premium 60 day free ended ?
  • laurenluvsmusic
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

I recently moved into my friend's apartment

I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!

  • Newbie
  • I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!
  • laurenluvsmusic
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Paypal charged 29th and 31st of march

Today i got a new charge from Paypal. I was already charged 29th of this month.On My account in spotify there is only a payment the 29th.What happened?Chaney

  • Newbie
  • Today i got a new charge from Paypal. I was already charged 29th of this month. On My account in spotify there is only a payment the 29th. What happened? Chaney
  • laurenluvsmusic
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

PLS HELP premium account, BUT stuck with a BB Curve 8520 loan phone Unable so DL APP or Save SD

Any help would be great. Currently have a loan phone and can NOT DL Spotify APP on BB Curve with FIDO any way to save playlist to SD and listen on BB without haveing the app on my loan phone

  • Newbie
  • Any help would be great. Currently have a loan phone and can NOT DL Spotify APP on BB Curve with FIDO any way to save playlist to SD and listen on BB without haveing the app on my loan phone
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Ok, What The Heck Spotify?

I was on the student plan paying $5 a month and now all of a sudden I notice a $15 Spotify charge on my card. I then logged into Spotify to see that I have been upgraded to the Family Premium Plan without asking for it. This is very annoying. And on ...

  • Casual Listener
  • I was on the student plan paying $5 a month and now all of a sudden I notice a $15 Spotify charge on my card. I then logged into Spotify to see that I have been upgraded to the Family Premium Plan wi...
  • mncstbr
  • Casual Listener
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Got hacked, the hacker changed my payment plan. No REFUND

My Spotify account got hacked, and the hacker changed my payment plan to a family plan instead of student. When I contacted support, they cancelled my account and did not issue a refund. I specefically said I wanted to KEEP my account, just A REFUND ...

  • Casual Listener
  • My Spotify account got hacked, and the hacker changed my payment plan to a family plan instead of student. When I contacted support, they cancelled my account and did not issue a refund. I specefical...
  • mncstbr
  • Casual Listener
  • 753 Views
  • 3 replies
  • 0 likes
  • 753 Views
  • 3 replies
  • 0 likes

No puedo cancelar mi suscripción

Hola, tengo Spotify premium a través de una compañía telefónica (personal). Quiero pasarme al plan familiar de Spotify y no me permite la pagina por estar asociado a personal, tampoco puedo cancelar mi suscripción ya que directamente no tengo esa opc...

  • Newbie
  • Hola, tengo Spotify premium a través de una compañía telefónica (personal). Quiero pasarme al plan familiar de Spotify y no me permite la pagina por estar asociado a personal, tampoco puedo cancelar ...
  • OviiiOne
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Suspicious Spotify billing on my credit card

Hello, I need help, last month (feb 26rd) I had suspicious transactions on my wife's credit card including a spotify transaction, called the bank and get the credit card cancelled. Got a new credit card and again (march 23rd) a spotify transaction, s...

  • Newbie
  • Hello,   I need help,  last month (feb 26rd) I had suspicious transactions on my wife's credit card including a spotify transaction, called the bank and get the credit card cancelled. &n...
  • labelscollected
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

how to pay from i tunes

i am a junior high school student in japan so i dont have any other pavement method how can i pay from i tunesits only one method for me help

  • Newbie
  • i am a junior high school student in japan so i dont have any other pavement method   how can i pay from i tunes its only one method for me  help
  • LordRollin
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

premium da GB a ITALY

ciao, ho un abbonamento premium con scadenza 2018 sottoscritto in gran Bretagna.ora sono di nuovo in italia, non riesco in nessun modo a cambiare il paese.se cambio i dati di pagamento mi da errore, come posso fare?(ho seguito ovviametne le istruzion...

  • Casual Listener
  • ciao, ho un abbonamento premium con scadenza 2018 sottoscritto in gran Bretagna. ora sono di nuovo in italia, non riesco in nessun modo a cambiare il paese. se cambio i dati di pagamento mi da erro...
  • labelscollected
  • Community Legend
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Problemas com o perfil

Suspendi minha conta do facebook por alguns dias e quando voltei a usar o Spotify não aparece nem meu nome, nem minha foto e não apareço nas pesquisas. Quando vou em editar perfil, minha conta está vinculada e tudo está ok, inclusive as sugestões de ...

  • Newbie
  • Suspendi minha conta do facebook por alguns dias e quando voltei a usar o Spotify não aparece nem meu nome, nem minha foto e não apareço nas pesquisas. Quando vou em editar perfil, minha conta está v...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Trying to upgrade to premium

I've been trying to upgrade to Premium but it keeps saying that the bank is having a bad day does anyone know whether Halifax is stopping Spotify payments

  • Newbie
  • I've been trying to upgrade to Premium but it keeps saying that the bank is having a bad day does anyone know whether Halifax is stopping Spotify payments
  • Jacob
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

CODIGO ERRONEO

Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?

  • Casual Listener
  • Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?
  • OviiiOne
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Account Billing

Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?

  • Casual Listener
  • Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?
  • Maxim
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

getting charged too much for premium

I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??

  • Newbie
  • I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??
  • OviiiOne
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Env: prod