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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6495 Views
  • 23 replies
  • 2 likes
  • 6495 Views
  • 23 replies
  • 2 likes

Charged Twice Same Month

I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which you did. I created a new one and linked it to my face...

  • Casual Listener
  • I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which yo...
  • ant0n1
  • Roadie
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

I have been charged twice.

Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribtions. Can i be reimbursed for one please.

  • Newbie
  • Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribt...
  • ant0n1
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Erro ao contratar plano

Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook ou spotify. Como devo procebder?

  • Newbie
  • Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Paid for premium but wont work

Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and emailed spotify but they haven't replied with a useful...

  • Casual Listener
  • Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and ema...
  • ant0n1
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Increase in the payment amount

I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for now it's in provision.

  • Newbie
  • I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

NÃO CONSEGUI TERMINAR O CADASTRO PARA A CONTA DE ESTUDANTE

Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?

  • Newbie
  • Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Cobro de servicio no habilitado

Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como premium pese a que inicie seción otras veces como l...

  • Newbie
  • Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como ...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Student Discount not working???

OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premium, to where I get charged $12 a month…? I just now...

  • Newbie
  • OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premi...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Double Charged

I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet. Everytime you go to the spotify student section they make you enter your credit card details every single time, when it's already on for my current s...

  • Casual Listener
  • I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet.  Everytime you go to the spotify student section they make you enter your credit card details...
  • James156
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Getting charged for Premium Family package and not having access for the last 2 months

Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never been disabled.Username: joelcor8805Thank you!!

  • Newbie
  • Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never ...
  • CryticalAce
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Premium Payment

everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method. " PS. I HAVE A SUFFICIENT ...

  • Casual Listener
  • everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that " Oops, seems the credit on your prepaid card is insufficient. Please try again or ...
  • 240 Views
  • 0 replies
  • 1 likes
  • 240 Views
  • 0 replies
  • 1 likes

Being charged twice a month and some songs can't even play

I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm gonna take this whole thing to court.

  • Newbie
  • I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm go...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Premium Free Trial incomplete

I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd. However, when I check my account subscription it says that it will renew automatically the 11th of May and that I will be ch...

  • Newbie
  • I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd.   However, when I check my account subscription it says that it wi...
  • CryticalAce
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Paid a family premium subscription for a year, only 9 months in and you are charging me monthly

Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?

  • Newbie
  • Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?  
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Double charged!!

I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.

  • Newbie
  • I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.   
  • ant0n1
  • Roadie
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

cuenta de studiante

Buenas, solicite la cuenta de estudiante me hicieron el recargo a la tarjeta y no he recibido ninguna notificacion o correo para continuar con el proceso

  • Newbie
  • Buenas, solicite la cuenta de estudiante me hicieron el recargo a la tarjeta y no he recibido ninguna notificacion o correo para continuar con el proceso
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Cuenta estudiantes.

Ingrese los datos requeridos para la cuenta de estudiantes y me iban a enviar un correo para verificar que fuese un estudiante y es fecha que no me ha llegado ningún tipo de notificación. Saben que hacer en este caso?

  • Newbie
  • Ingrese los datos requeridos para la cuenta de estudiantes y me iban a enviar un correo para verificar que fuese un estudiante y es fecha que no me ha llegado ningún tipo de notificación. Saben que h...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Conta Premium estudantes

O pagamento já foi debitado no meu cartão e mesmo assim não tenho acesso as funções Premium. O que eu faço?

  • Newbie
  • O pagamento já foi debitado no meu cartão e mesmo assim não tenho acesso as funções Premium. O que eu faço?
  • Bittencourt
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Help! Premium trouble

Can I have two Premium accounts with the same credit card, but without the Family Premium?

  • Newbie
  • Can I have two Premium accounts with the same credit card, but without the Family Premium?
  • itu_
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Got a gift of Premium CODE WON'T WORK

Hi fam! A friend purchased me 3 months of Spotify Premium as a gift but he lives in the states and I live in Canada and the code provided to me in order to redeem the gift doesn't work across border lines. PLEASE HELP? i have no idea how to even get ...

  • Newbie
  • Hi fam!   A friend purchased me 3 months of Spotify Premium as a gift but he lives in the states and I live in Canada and the code provided to me in order to redeem the gift doesn't work acros...
  • ant0n1
  • Roadie
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes