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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5961 Views
  • 23 replies
  • 2 likes
  • 5961 Views
  • 23 replies
  • 2 likes

credit card

Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!

  • Casual Listener
  • Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!
  • KatesHere
  • Community Legend
  • 713 Views
  • 5 replies
  • 0 likes
  • 713 Views
  • 5 replies
  • 0 likes

No reproduce la canción que indico

Tengo Spority Premium y tengo problemas con el instalado en mi pc. Cuando quiero escuchar una canción en los menús de "Albums" o "Artistas", nunca toca la canción que pulso sino la primera de la lista. Es decir, si quiero escuchar la tercera o cuarta...

  • Casual Listener
  • Tengo Spority Premium y tengo problemas con el instalado en mi pc. Cuando quiero escuchar una canción en los menús de "Albums" o "Artistas", nunca toca la canción que pulso sino la primera de la list...
  • SilviaR1
  • Casual Listener
  • 662 Views
  • 4 replies
  • 1 likes
  • 662 Views
  • 4 replies
  • 1 likes

Moving Abroad

So I am a Spotify user and currently living in Indonesia. I am moving to Finland soon and how do I pay for my Spotify premium? Because every country has their own method of payment.

  • Newbie
  • So I am a Spotify user and currently living in Indonesia. I am moving to Finland soon and how do I pay for my Spotify premium? Because every country has their own method of payment. 
  • Maxim
  • Spotify Star
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes

family subscription, but i am still being charged?

Hi, i haven't used spotify for a long time, but started again when we got a family subscription. It is my dad who has it, but somehow i started being charged 100kr a month (9.99$) (?). I have very little money, and this is affecting my economy, i thi...

  • Newbie
  • Hi, i haven't used spotify for a long time, but started again when we got a family subscription. It is my dad who has it, but somehow i started being charged 100kr a month (9.99$) (?). I have very li...
  • Jacob
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Problem with payment

I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now I can't to log in with e-mail address, because I do...

  • Casual Listener
  • I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now ...
  • Jacob
  • Community Legend
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

No puedo activar mi plan familiar premium no acepta mi tarjeta

He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.

  • Newbie
  • He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.
  • itu_
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Cancelling payments

Hi, I've just signed up to a mobile plan that includes spotify however I need to cancel my card payments and am not sure how to do this?

  • Newbie
  • Hi, I've just signed up to a mobile plan that includes spotify however I need to cancel my card payments and am not sure how to do this?
  • Specialworld
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Free Spotify Premium through Fido not upgrading account.

I get a free subscription for Spotify Premium through my phone plan. I have activated it through my service provider's website, but my account is not upgrading. I have attempted logging out and logging back in, I even went as far as uninstalling and ...

  • Casual Listener
  • I get a free subscription for Spotify Premium through my phone plan. I have activated it through my service provider's website, but my account is not upgrading. I have attempted logging out and loggi...
  • Specialworld
  • Community Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Spotify Premium not working

I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have access to the free version. It had apparently been c...

  • Newbie
  • I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have a...
  • Specialworld
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Payment Problem

Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on my card why's that happening?

  • Casual Listener
  • Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on m...
  • osornios
  • Spotify Star
  • 479 Views
  • 3 replies
  • 0 likes
  • Account
    Payment
    Premium
    Subscription
  • 479 Views
  • 3 replies
  • 0 likes

Charged twice... what do I do?

I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month?? Thanks!

  • Casual Listener
  • I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month??   Thanks!
  • ChicagoCyclist
  • Casual Listener
  • 293 Views
  • 4 replies
  • 0 likes
  • 293 Views
  • 4 replies
  • 0 likes

Premium?

So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal with ads and can't chose my preferred songs. Of cour...

  • Casual Listener
  • So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal w...
  • Hubo
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Kicked out of Family Premium Plan - Account related

Hi folks, Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was downgraded to the free account. Did this happen to anyone esle?.

  • Newbie
  • Hi folks,    Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was...
  • puppyking70
  • Newbie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Getting my playlist on Roku TV

I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be fixed in the near future? If not, I'll probably ca...

  • Casual Listener
  • I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be...
  • MarieEar
  • Casual Listener
  • 451 Views
  • 2 replies
  • 2 likes
  • 451 Views
  • 2 replies
  • 2 likes

I can't add my sister as part of my Family plan

Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan because we couldn't confirm that she lives on the sam...

  • Newbie
  • Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan be...
  • Robert_W
  • Community Legend
  • 341 Views
  • 1 replies
  • 1 likes
  • 341 Views
  • 1 replies
  • 1 likes

charged for premium, but didn't get it.

I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?

  • Newbie
  • I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?
  • Jacob
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

How do you contact Spotify Support without having to go through the Community?

I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.

  • Casual Listener
  • I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.  
  • Jacob
  • Community Legend
  • 5692 Views
  • 1 replies
  • 0 likes
  • 5692 Views
  • 1 replies
  • 0 likes

lots of ads and spam on a premium account

i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my new releases section. i remember that i had access t...

  • Roadie
  • i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my n...
  • howedav
  • Casual Listener
  • 392 Views
  • 1 replies
  • 1 likes
  • 392 Views
  • 1 replies
  • 1 likes

I can't buy premium

Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another paymen...

  • Visitor
  • Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no mone...
  • Christianmd0992
  • Casual Listener
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Premium Doesn't work

HelloI buyed a prepiad card from 10 euro I typed the code into my phone my phone says that i have a premium account but on my PC it says you have a payment from 0 euroDo i have to wait or something else

  • Visitor
  • Hello I buyed a prepiad card from 10 euro  I typed the code into my phone  my phone says that i have a premium account  but on my PC it says you have a payment from 0 euro Do i ha...
  • Nico
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes