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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46046 Views
  • 16 replies
  • 4 likes
  • 46046 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28931 Views
  • 19 replies
  • 2 likes
  • 28931 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20293 Views
  • 6 replies
  • 1 likes
  • 20293 Views
  • 6 replies
  • 1 likes

Superuser Contribution iade talebi

PlanPremiumCountryTürkiyeDevice(iPhone 7 Plus)Operating System(iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için aşağıda belirttiğim makbuz bilgilerime istinaden spotify aboneliğim için kredi kartımdan çekilen t...

  • Visitor
  •   Plan Premium Country Türkiye Device (iPhone 7 Plus) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue   spotify aile hesabına geçiş yapacağım için&nbsp...
  • Petya
  • Community Legend
  • 510 Views
  • 2 replies
  • 0 likes
  • fatura
    iade
    kredi kartı
  • 510 Views
  • 2 replies
  • 0 likes

Solved!! Lost Gift Card Code

I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to redeem the gift card. Is there any way to get a replacem...

  • Casual Listener
  • I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother.  She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to...
  • Billy-J
  • Spotify Star
  • 1103 Views
  • 5 replies
  • 0 likes
  • lost gift card code
  • 1103 Views
  • 5 replies
  • 0 likes

Superuser Contribution Paid for a 3 month subcription yesterday, still got no Premium.

PlanFree/ PremiumCountryNetherlandsDeviceLaptopWindows 10 My Question or Issui Paid yesterday for a 3 moth subscription, and stil got no Premium.It is paid, and can show it, through bank records.

  • Visitor
  • Plan Free/ Premium Country Netherlands Device Laptop Windows 10   My Question or Issu i Paid yesterday for a 3 moth subscription, and stil got no Premium. It is paid, and can show it, ...
  • Petya
  • Community Legend
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failed error

I could not payment for premium. I am getting payment fail error. Pls help me for this.

  • Casual Listener
  • I could not payment for premium. I am getting payment fail error. Pls help me for this. 
  • Petya
  • Community Legend
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Solved!! Duo Plan - Not eligible

Plan : PremiumCountry : UKDevice(One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and recently wanted to subscribe to a Duo plan with my partner who has a free Spotify ...

  • Casual Listener
  • Plan : Premium Country : UK Device (One Plus 6 / Macbook Pro late 2016)   My Question or Issue   Hi there, so I have been using Spotify as a premium member for years now, and re...
  • Emilia_8
  • Spotify Star
  • 4649 Views
  • 3 replies
  • 0 likes
  • 4649 Views
  • 3 replies
  • 0 likes

I should be getting three months free but I’m being charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Google Home Mini" offer canceled "Spotify Premium with Hulu"!

Individual PremiumUSAAll devices I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled. Is there any way to get Spotify+Hulu back? Thanks in advance!

  • Casual Listener
  • Individual Premium USA All devices   I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled.  Is there any way to...
  • Peter
  • Spotify Legend
  • 1089 Views
  • 6 replies
  • 0 likes
  • Google Home Mini
    Hulu
    Premium
  • 1089 Views
  • 6 replies
  • 0 likes

Solved!! Gift Card Refund or Credit

I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to customers. I would like a Spotify representative to messag...

  • Visitor
  • I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to custome...
  • KossB
  • Roadie
  • 652 Views
  • 2 replies
  • 0 likes
  • 652 Views
  • 2 replies
  • 0 likes

Solved!! Using premium accounts activated from gift cards overseas

PlanPremium from gift cardCountryUK My Question or IssueIf I purchase a gift card in the UK...And that gift card is redeemed against a UK account...Can that gifted premium account then be used overseas, like all other premium accounts?

  • Casual Listener
  • Plan Premium from gift card Country UK   My Question or Issue If I purchase a gift card in the UK... And that gift card is redeemed against a UK account... Can that gifted premium accoun...
  • OneByBoo
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • Gift Card
    international
    Premium
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Currys 6 Months Offer

I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...

  • Visitor
  • I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
  • Peter
  • Spotify Legend
  • 1378 Views
  • 1 replies
  • 0 likes
  • 1378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google mini

i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.

  • Visitor
  • i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.
  • AlasdairParish
  • Casual Listener
  • 355 Views
  • 5 replies
  • 1 likes
  • 355 Views
  • 5 replies
  • 1 likes

Problems with a gift card

My Question or IssueI received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.Could you help me, please? PlanMy current plan is free, the gift card is 6 months premium. CountryGermany Operating SystemAndroid

  • Regular
  • My Question or Issue I received a  gift card for Christmas but when I tried to redeem it, an error appears and didn't work. Could you help me, please?   Plan My current plan is free...
  • Emilia_8
  • Spotify Star
  • 1157 Views
  • 14 replies
  • 2 likes
  • 1157 Views
  • 14 replies
  • 2 likes

Superuser Contribution My premium subscription (headspace included) was canceled and now i can’t resubscribe

/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...

  • Newbie
  • /Premium Country Notway Device (iPhone 8 Operating System (iOS 10   My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I wh...
  • Mario
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Switching Monthly Premium Subscription to Yearly (Canada)

Hello,I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Premium" title), but I'm unsure what the procedures are to ...

  • Newbie
  • Hello, I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Prem...
  • Billy-J
  • Spotify Star
  • 1128 Views
  • 1 replies
  • 0 likes
  • Monthly
    Payment
    Premium
    Subscription
    yearly
  • 1128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home mini shipped to wrong address

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 13 My Question or IssueAfter tracking my Fedex package, an error saying the package is being returned due to an invalid shipping address. After contacting Google support they had said to contact ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 13   My Question or Issue After tracking my Fedex package, an error saying the package is being returned due to an invalid...
  • Peter
  • Spotify Legend
  • 850 Views
  • 4 replies
  • 0 likes
  • 850 Views
  • 4 replies
  • 0 likes

Superuser Contribution I cannot sign up for Premium because I have already used my 3m free trial - no other options!!

Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I sign up? PlanFree/PremiumCountry Device(iPhone 8, S...

  • Casual Listener
  • Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I ...
  • Peter
  • Spotify Legend
  • 556 Views
  • 6 replies
  • 0 likes
  • 556 Views
  • 6 replies
  • 0 likes

Bought annual premium in trail period

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify trail period is still active but I've done payment for spotify annual premium wito...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spot...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Spotify premium UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy A50Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried subscribing to Spotify premium subscription for a year through UPI payment method. Used the GooglePay app to pay f...

  • Casual Listener
  • Plan Free/Premium Country India Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried subscribing to Spotify premium su...
  • Luan
  • Spotify Star
  • 4746 Views
  • 3 replies
  • 0 likes
  • 4746 Views
  • 3 replies
  • 0 likes

Vodofone Pay

 Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır.PlanSerbest / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, Windows ...

1C710692-7338-4B3F-94F8-14283848AAA8.png
  • Visitor
  •   Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır. Plan Serbest / Premium Ülke   cihaz (iPhone 8, Samsung Galaxy 9...
  • Luan
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Payment

Plan/PremiumCountryEngland Operating System(iOS My Question or IssueI joined premium as I saw an ad that said I could get 3 months for free however when I subscribed I noticed that I already had money taken out for the subscription

  • Visitor
  • Plan /Premium Country England   Operating System (iOS    My Question or Issue I joined premium as I saw an ad that said I could get 3 months for free however when I subscribed...
  • Billy-J
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes