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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7679 Views
  • 23 replies
  • 2 likes
  • 7679 Views
  • 23 replies
  • 2 likes

Solved!! I have 2 six month vouchers - and i put them both in now before I lose one?

I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...

  • Visitor
  • I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

can i pay for spotify premium with a prepaid visa giftcard

it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.

  • Casual Listener
  • it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.
  • Billy-J
  • Spotify Star
  • 1369 Views
  • 1 replies
  • 0 likes
  • 1369 Views
  • 1 replies
  • 0 likes

Can’t upgrade to premium

I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the special trial offer! Arrrrgh!

  • Visitor
  • I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the spec...
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

  • Newbie
  • Списало средства за подписку, отменил сразу её. Возможно вернуть средства?
  • Bohda
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

pagamento duplicado

eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia

  • Visitor
  • eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

I cancelled premium and I don’t have it currently but I was charged

I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank

  • Visitor
  • I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo- no access

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to use Premium duo, paid by my husband. It shows free account only. How to acce...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no...
  • Vasil
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

preciso de um recibo que contenha meus dados, com nome e endereço

preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço

  • Visitor
  • preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço
  • Bittencourt
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does spotify not let me buy premium?

I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have the trial because I have had it before, but I just ma...

  • Newbie
  • I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have th...
  • Vasil
  • Moderator
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

a pagina de pagamento não esta funcionando

nenhuma forma de pagamento esta funcionando, quando vou fazer finalizar na pagina do pagamento, a pagina mostra falha e pede pra entrar em contato com o suporte do spotfy

  • Visitor
  • nenhuma forma de pagamento esta funcionando, quando vou fazer finalizar na pagina do pagamento, a pagina mostra falha e pede pra entrar em contato com o suporte do spotfy
  • Bittencourt
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini?

Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong

  • Visitor
  • Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong
  • Vasil
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution The other duo member takes it over?

My problem is when i am listining to Spotify and my girlfriend puts her Spotify(duo account)on she takes over the music. How can i chance that?

  • Visitor
  • My problem is when i am listining to Spotify and my girlfriend puts her Spotify(duo account)on she takes over the music. How can i chance that?
  • Not applicable
  • 608 Views
  • 7 replies
  • 0 likes
  • 608 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why am I not seeing an option to pay by Paytm Wallet for monthly premium?

I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?

  • Visitor
  • I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?
  • Alex
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m paying for premium but in my app it states normal free with ads??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiim Duo - With Option for Kids Account.

PlanPremium DuoCountryIreland/All DeviceNAOperating SystemNA My Question or IssueCan you add the option with Premium Duo to have one adults accont and one kids account? If you are paying for 2 accounts then the type of account you want should be flex...

  • Visitor
  • Plan Premium Duo Country Ireland/All   Device NA Operating System NA   My Question or Issue Can you add the option with Premium Duo to have one adults accont and one kids account...
  • TPholiday
  • Newbie
  • 3609 Views
  • 5 replies
  • 11 likes
  • 3609 Views
  • 5 replies
  • 11 likes

Superuser Contribution I can't figure out why spotify is trying to charge me extra payment

Hello everyone! May I ask for your help?Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13,790KZT (almost 30$) for a subscription and sends a n...

  • Newbie
  • Hello everyone! May I ask for your help? Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13...
  • OscarDC
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to join my husband Duo premium

Hi,I have a message saying the adresse should be similar to join.Of course we have checked already and it is the same. thanks for the quick advise

  • Visitor
  • Hi, I have a message saying the adresse should be similar to join. Of course we have checked already and it is the same.  thanks for the quick advise
  • OscarDC
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes