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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147208 Views

69 replies

10 likes

Premium for Family
  • 147208 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92912 Views

89 replies

4 likes

  • 92912 Views
  • 89 replies
  • 4 likes

Porque não tenho mês grátis assinando o duo ?

Esse é meu primeiro mês no SpotifyAssinei o Premium duo Vocês sempre falam que o primeiro mês e grátis porém me cobraram assim que assinei

Visitor

Esse é meu primeiro mês no Spotify Assinei o Premium duo Vocês sempre falam que o primeiro mês e grátis porém me cobraram assim que assinei

Billy-J

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify p

So I had Spotify premium and I had not used a real email address only to find out Spotify had made multiple charges despite me deleting the card permanently and I had also verified my email address and I have no idea how to get a refund if anyone wan...

Visitor

So I had Spotify premium and I had not used a real email address only to find out Spotify had made multiple charges despite me deleting the card permanently and I had also verified my email address a...

Vasil

Moderator

317 Views

1 replies

1 likes

  • 317 Views
  • 1 replies
  • 1 likes

Superuser Contribution Atención!! Me cobraron mal

PlanDuoCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Hace 2 días renové la suscripción anual a Spotify (cómo cada año) a través de la tarjeta de crédito.El importe anua...

Visitor

  Plan Duo Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hace 2 días renové la suscripción a...

Ivelina

Moderator

537 Views

3 replies

0 likes

  • 537 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't pay for premium with my Visa Gift Card

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that the payment failed and to use a different payment me...

Casual Listener

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that t...

Not applicable

2079 Views

4 replies

0 likes

  • 2079 Views
  • 4 replies
  • 0 likes

I'm paying for more accounts than Im using, i want to cancel an old account

I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk to anyone because I cant find a phone number and I ...

Visitor

I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk ...

Maxim

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Payment method and country don't match but money has been deducted

I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been deducted from my bank account. I didn't get Spotify...

Visitor

I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been ...

Maxim

Spotify Star

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Solved!! Canada - how to update credit card information?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI'm on the Canadian site. I want to update the expiry date of my credit cart payment information for my family plan. Here's what I've tried:1. Account --> Saved Payment Ca...

Casual Listener

Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I'm on the Canadian site.  I want to update the expiry date of my credit cart payment info...

Maxim

Spotify Star

1537 Views

3 replies

0 likes

  • 1537 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo unirme a suscripción familiar.

El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el error.

Casual Listener

El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el err...

Not applicable

9555 Views

8 replies

0 likes

  • 9555 Views
  • 8 replies
  • 0 likes

Superuser Contribution Não consigo realizar o pagamento do meu plano, o cartão dá erro, diferentes

Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada.Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte.Todas as soluções do suporte não deram certo. Tentei diferentes cartões.Cancelei minna assin...

Visitor

Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada. Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte. Todas as soluções do suporte não dera...

Ivelina

Moderator

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with subscription

I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9

Visitor

I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9 

Joan

Moderator

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Premium Individual - paid vouchers - want to upgrade to duo

PlanPremium IndividualCountryUK My Question or Issue I've paid for my premium individual account up to September 2024 with vouchers. But i'd like to upgrade to Premium Duo - how do i do this and only pay the additional per month for the Duo ? Thanks

Newbie

Plan Premium Individual Country UK     My Question or Issue   I've paid for my premium individual account up to September 2024 with vouchers.  But i'd like to upgrade to P...

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Account Help

So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even though on my Spotify app account it has both of us...

Visitor

So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even...

Maxim

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change from Duo to Family

PlanPremium DuoCountrySpainDevice Operating System My Question or IssueI have a Premium Duo account which I want to change to Premium Family, I'm the manager of the account. I'm following the steps to do the change, but everytime I select the Premium...

Casual Listener

Plan Premium Duo Country Spain Device   Operating System     My Question or Issue I have a Premium Duo account which I want to change to Premium Family, I'm the manager ...

Billy-J

Spotify Star

604 Views

3 replies

1 likes

  • 604 Views
  • 3 replies
  • 1 likes

Quiero cancelar mi suscripción

Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una

Visitor

Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una

Anyk17

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Solved!! 3 moths trial

I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method just to stay registered in case, after the trial pe...

Casual Listener

I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method ...

ines_

Casual Listener

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Superuser Contribution College Student under 18

So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and legally I'm considered a college student. Does anybody know...

Visitor

  So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and ...

mattsites

Newbie

11626 Views

9 replies

5 likes

  • 11626 Views
  • 9 replies
  • 5 likes

Superuser Contribution Poco x5 pro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivelina

Moderator

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Individual Premium price update email - phishing or not ?

PlanPremium IndividualCountryPoland My Question or IssueHello everyone. Today me and a number of my friends received an e-mail about updating the price of the Premium Individual subscription price by a couple of PLN, and an information that this chan...

Visitor

Plan Premium Individual Country Poland   My Question or Issue Hello everyone. Today me and a number of my friends received an e-mail about updating the price of the Premium Individual subs...

Maxim

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Multiple Plans on one Account?

How can I add multiple plans to my account? PlanPremium Family currently Country USA Device(iPhone/iPad) Operating System(iOS 16/17) My Question or IssueI have a Premium Family currently but want to add an Individual Premium account on my billing.

Visitor

How can I add multiple plans to my account?   Plan Premium Family currently   Country USA   Device (iPhone/iPad)   Operating System (iOS 16/17)   My Question o...

Maxim

Spotify Star

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Premium 😔

I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro l...

Visitor

I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(. Plan Free/Premium ...

Jose_M

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes