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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15435 Views
  • 27 replies
  • 3 likes
  • 15435 Views
  • 27 replies
  • 3 likes

Superuser Contribution Duo Activation

I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1 Account Available" also "1/2 Premium accounts being used" When she clicks on the link (BTW she is in G...

  • Casual Listener
  • I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1  Account Available" also "1/2 Premium accounts...
  • OscarDC
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Can’t login using username and don’t have any email linked

My username is . I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!

  • Visitor
  • My username is <snip - Moderator Edit>. I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Can I pay for Premium Duo with a Dutch creditcard while living in Belgium?

I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot pay with my Dutch creditcard. I'm afraid that if I...

  • Visitor
  • I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help transferring a new premium subscription to my existing account

Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists are on my original subscription.. how do I transfe...

  • Visitor
  • Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists...
  • OscarDC
  • Moderator
  • 1052 Views
  • 1 replies
  • 0 likes
  • 1052 Views
  • 1 replies
  • 0 likes

Help with Spotify premium duo

My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'm in Germany, his as well. I put the same address f...

  • Visitor
  • My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'...
  • Maxim
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Superuser Contribution I had a student account but i am charged for premium plan

I have student account but I m charged for premium PlanStudenttCountrySamsung s22Android My Question or IssueWhy am I charged for premium plan

  • Newbie
  • I have student account but I m charged for premium  Plan Studentt Country Samsung s22 Android    My Question or Issue Why am I charged for premium plan 
  • Joan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working

I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month

  • Visitor
  • I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month
  • MihailY
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel subscription podcast

i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??

  • Visitor
  • i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??
  • petalyn
  • Casual Listener
  • 1845 Views
  • 4 replies
  • 0 likes
  • 1845 Views
  • 4 replies
  • 0 likes

How do I request a refund for not accepted payments?

HelloOn 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of the two payments was deducted from my card. How do I r...

  • Visitor
  • Hello On 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution One month premium trial denied

Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be enjoying the trial period. Thank youDaddy Dickson ...

  • Visitor
  • Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be...
  • OscarDC
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution how can I update my payment from another country without changing plan?

when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of switching in euro, how can I update my banking info ...

  • Casual Listener
  • when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of s...
  • laschonsh
  • Casual Listener
  • 548 Views
  • 6 replies
  • 1 likes
  • 548 Views
  • 6 replies
  • 1 likes

How to cancel a premium plan of an unknown account

I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good response back. How can I cancel the spotify premium...

  • Visitor
  • I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but I don't have premium

PlanFree(the issue)Country USADeviceSamsung Galaxy S7 and HP DesktopOperating SystemWindows 10 My Question or Issue I went through the process of trying to purchase premium in spotify. I initially did it during the sale where you got a certain amount...

  • Casual Listener
  • Plan Free(the issue) Country  USA Device Samsung Galaxy S7 and HP Desktop Operating System Windows 10   My Question or Issue  I went through the process of trying to purchase...
  • Dian
  • Spotify Legend
  • 498 Views
  • 4 replies
  • 1 likes
  • 498 Views
  • 4 replies
  • 1 likes

My subscription got cancelled

Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled. In screenshot there is a proof of what i bought and when and second is that i don't have any plans in work. What should i do or what was a cause of...

  • Newbie
  • Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled.  In screenshot there is a proof of what i bought and when and second is that i don't have...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

My partner cant join Spotify Duo (different country sign-up)

My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify won't accept that we live at the same address. Wha...

  • Visitor
  • My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium

PlanPremiumCountryIrelandDevice(iPhone 13)Operating System(iOS 16) My Question or IssueI had a duo account but now my family set up family premium, 4 members have joined fine, but when I try join it tells me there is an error and to try again later?M...

  • Visitor
  • Plan Premium Country Ireland Device (iPhone 13) Operating System (iOS 16)   My Question or Issue I had a duo account but now my family set up family premium, 4 members have joined fine...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards in Azerbaijan

Hello!I live in Azerbaijan and use Spotify Premium plan.In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azerbaijani gift cards, but the section for entering the ca...

  • Newbie
  • Hello! I live in Azerbaijan and use Spotify Premium plan. In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azer...
  • Joan
  • Moderator
  • 1396 Views
  • 1 replies
  • 0 likes
  • 1396 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't want spotify premium but the money got deducted automatically

None of the below information is required. However, the more you provide the easier it 2016)Operating SystemAndroid Oreo My Question or IssueI took a free trial of 3 months from spotify and today it got ended i didn't remembered to cancel it.so the m...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it  2016) Operating System Android Oreo   My Question or Issue I took a free trial of 3 months ...
  • Joan
  • Moderator
  • 1043 Views
  • 1 replies
  • 0 likes
  • 1043 Views
  • 1 replies
  • 0 likes