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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1498 Views
  • 19 replies
  • 1 likes
  • 1498 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47432 Views
  • 20 replies
  • 3 likes
  • 47432 Views
  • 20 replies
  • 3 likes

Solved!!Superuser Contribution Each month, my subscription Premuim DUO gets changed to Individual !

My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all again and invite the person again each month ! It's get...

  • Casual Listener
  • My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all agai...
  • Elena
  • Moderator
  • 581 Views
  • 3 replies
  • 1 likes
  • 581 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hola, me gustaría probar el plan Duo, mi hija estudia fuera, qué hago? grac

Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.

  • Visitor
  • Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.
  • Alex
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to find out that I only have 1 Spotify account paying £9.99 pm.

When I signed up gor Spotify, I gad a bit of a problem doing so, months after checking my bank account, I noticed I had been paying £9.99 twice a month, so I hopefully stopped one account. But I would like to know thst this has definitely happened.

  • Visitor
  • When I signed up gor Spotify, I gad a bit of a problem doing so, months after checking my bank account, I noticed I had been paying £9.99 twice a month, so I hopefully stopped one account. But I woul...
  • Alex
  • Spotify Legend
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Paid for a year for Premium Duo and a few days later was unsuccessful upgrading to Family

PlanPremium Duo CountryIndia Hey folks! I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm not eligible to do that. It's also letting me sign up for a 1, 3 or 6 month Family subscr...

  • Casual Listener
  • Plan Premium Duo   Country India   Hey folks!    I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm n...
  • kfettuccini
  • Casual Listener
  • 942 Views
  • 5 replies
  • 0 likes
  • Annual subscription
    upgrade to Family
  • 942 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problème sur le prélèvement

Je suis vérifié comme étudiant pourtant j'ai été débité de 9e99 en avril

  • Visitor
  • Je suis vérifié comme étudiant pourtant j'ai été débité de 9e99 en avril
  • Jeremy
  • Spotify
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei mas não está liberado meu Spotify Premium

paguei meu spotify premium familia pre-pago a uma semana e continuo com o spotify free. e não recebi o email de confirmação... O que devo fazer?

  • Visitor
  • paguei meu spotify premium familia pre-pago a uma semana e continuo com o spotify free. e não recebi o email de confirmação... O que devo fazer?
  • Elena
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

i can't subscribe the individual premium plan

After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to switch back to individual I'm asked to add my billing a...

  • Visitor
  • After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to swit...
  • Maxim
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play. Even if I download the list, certain songs just won’t play

I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.

  • Visitor
  • I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.
  • Elena
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify premium won't link to my hulu

when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"

  • Visitor
  • when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"
  • Yordan
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hej,prenumenerar hos er sen något år men i mars så blev det prob

min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften Jag hoppas att ni löser detta utan att jag kommer in i någon 3 månaders premiumstid. [Moderator Edit]

  • Visitor
  • min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften  Jag hoppas att ni löser detta utan att jag kommer in i...
  • Jeremy
  • Spotify
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to listen to seperate music on the duo plan

my partner and i recently joined the duo plan but now when i play a song it kicks him out and visa versa. how do i stop this happening?

  • Visitor
  • my partner and i recently joined the duo plan but now when i play a song it kicks him out and visa versa. how do i stop this happening?
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

I was charged for the wrong service can I get a refund of the difference?

I had renewed my student membership status last month, however, this month I got a charge $9.99 for a premium membership once again and it made me redo my student activation, I wanna request s refund of the extra difference that I paid. Covid times a...

  • Visitor
  • I had renewed my student membership status last month, however, this month I got a charge $9.99 for a premium membership once again and it made me redo my student activation, I wanna request s refund...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I have had transactions on my card for the last year i hve been reaching

I have a spotify account no premium i get charged every month i need someone call me back im not good with electronics

  • Visitor
  • I have a spotify account <snip-moderator edit> no premium i get charged every month  i need someone call me back im not good with electronics
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Says my account is free but it is charging me for premium

I canceled premium but it is still trying to charge me even though my account says free

  • Visitor
  • I canceled premium but it is still trying to charge me even though my account says free
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

I was on standard premium and was randomly upgraded to family premium

WAS CHARGED 18.99 FOR FAMILY PREMIUM WHEN I NEVER EVEN SWITCHED FROM STANDARD AND HAD TO LOGIN AND CHANGE IT BACK TO STANDARD AND THE MONEY THAT WAS TAKEN WASN'T REFUNDED

  • Visitor
  • WAS CHARGED 18.99 FOR FAMILY PREMIUM WHEN I NEVER EVEN SWITCHED FROM STANDARD AND HAD TO LOGIN AND CHANGE IT BACK TO STANDARD AND THE MONEY THAT WAS TAKEN WASN'T REFUNDED
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Remove myself from Spotify Duo

Divorced from plan manager, they haven't lived at my residence for nearly 7 months yet are still receiving the benefit. I want to create my own Duo account subscription

  • Visitor
  • Divorced from plan manager, they haven't lived at my residence for nearly 7 months yet are still receiving the benefit. I want to create my own Duo account subscription
  • Maxim
  • Spotify Star
  • 1868 Views
  • 1 replies
  • 0 likes
  • 1868 Views
  • 1 replies
  • 0 likes

Why does Spotify keep taking money out

I signed up for Spotify premium a couple of months ago had the 1 month free then had near to £20 taken out of my bank however no longer had premium about a month later it’s now taken £13.99 out of my account yet I still have no premium

  • Visitor
  • I signed up for Spotify premium a couple of months ago had the 1 month free then had near to £20 taken out of my bank however no longer had premium about a month later it’s now taken £13.99 out of my...
  • Taylith
  • Community Legend
  • 235 Views
  • 1 replies
  • 1 likes
  • 235 Views
  • 1 replies
  • 1 likes

Superuser Contribution ¿Cómo me puedo saltar el mes gratis y directamente pagar spotify premium?

Al momento de realizar el pago de spotify premium me sale la oferta del mes gratis, continuo con el método de pago pero me dice que ya utilice la oferta. Pero ahora quiero pagar directamente spotify premium pero no puedo por lo anterior ¿Cómo le hago...

  • Visitor
  • Al momento de realizar el pago de spotify premium me sale la oferta del mes gratis, continuo con el método de pago pero me dice que ya utilice la oferta. Pero ahora quiero pagar directamente spotify ...
  • CarlosE
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution подписка переключилась с бесплатной на премиум и сняла деньги.

23.04.22 я отменил подписку spotify, она должна была сняться 24.04.22. но переключилась на премиум и снялось 26.04.22 деньги.

  • Newbie
  • 23.04.22 я отменил подписку spotify, она должна была сняться 24.04.22. но переключилась на премиум и снялось 26.04.22 деньги.
  • Alex
  • Spotify Legend
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution deux abonnement une carte de credit

Bonjourj'ai pris l'abonnement premium avec l'offre d'essaie de 3 mois offert.je voulais aussi inscrire mon père pour son anniversaire et lui offrir 6 mois sans les 3 mois offert. Mais impossible vu que je profite moi même avec ma carte de crédit d'un...

  • Visitor
  • Bonjour j'ai pris l'abonnement premium avec l'offre d'essaie de 3 mois offert. je voulais aussi inscrire mon père pour son anniversaire et lui offrir 6 mois sans les 3 mois offert. Mais impossible ...
  • Alex
  • Spotify Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes