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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 185914 Views
  • 119 replies
  • 12 likes
  • 185914 Views
  • 119 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21124 Views
  • 28 replies
  • 4 likes
  • 21124 Views
  • 28 replies
  • 4 likes

Hi, I live and work in Poland, have subscribed to family acc, but my family is not able to accept.

HiNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium family planCountryBelarusDeviceiPhone 14, Operating SystemiOS 17, Android latest update. My Question or IssueHi, I liv...

  • Casual Listener
  • Hi None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium family plan Country Belarus Device iPhone 14,  Oper...
  • Maxim
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

I'm being charged the full premium price and the student price monthly

Spotify are currently charging me 10.99 for premium and then two weeks later 5.99 for students every month. I don't known why

  • Visitor
  • Spotify are currently charging me 10.99 for premium and then two weeks later 5.99 for students every month. I don't known why
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

I need help with spotify

Hey! so i know this is the wrong channel&chat, but i wasnt able to find any support line. So my problem is i accsedentaly bought spotify premium individual, and would like to change it to Spotidy family. How do i get a refund or a possible switch fro...

  • Visitor
  • Hey! so i know this is the wrong channel&chat, but i wasnt able to find any support line. So my problem is i accsedentaly bought spotify premium individual, and would like to change it to Spotidy...
  • AdamDamon
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

I have a Plutus card, that is not based in Portugal, so it doesn't accept

I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.

  • Visitor
  • I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.
  • Maxim
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cancelaron mi plan individual porque no tengo para pagar el proximo mes

Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.

  • Visitor
  • Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.
  • OscarDC
  • Moderator
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution Take my money

Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

  • Casual Listener
  • Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO  Plan Free/Premium Country   Device (iPhone 8,...
  • Yordan
  • Moderator
  • 957 Views
  • 4 replies
  • 0 likes
  • 957 Views
  • 4 replies
  • 0 likes

Double charged me for SIX YEARS AND TEN MONTHS

Since January of 2017, Spotify has been double-charging me. I did not realize this until recently, when an issue with a lost credit card revealed two different charges to, essentially, two different accounts—one of which was created via Facebook, and...

  • Visitor
  • Since January of 2017, Spotify has been double-charging me. I did not realize this until recently, when an issue with a lost credit card revealed two different charges to, essentially, two different ...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Gift card problem

Plan Premium Country Austria Operating System (iOS.) My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of October.Today spotify has announced that the prices in Austria will be adjusted.In the course o...

  • Newbie
  • Plan Premium Country Austria    Operating System (iOS.)   My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of Octobe...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Spotify problems processing credit card payment

PlanFamilyCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiMy credit card payment seems to not process. I'm having this issue since 31st December. Uptil...

  • Casual Listener
  • Plan Family Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi My credit ...
  • Not applicable
  • 864 Views
  • 4 replies
  • 0 likes
  • 864 Views
  • 4 replies
  • 0 likes

Solved!! First premium month free, but charged anyway ?

Plan Premium Country France Device Any... Operating System no impact My Question or Issue Hi there I've been premium for a while. Few months ago I quit for (-caught-) a Deezer familly account, following my wife's advice.But Deezer... bah it's simply ...

  • Casual Listener
  • Plan Premium Country France Device Any... Operating System no impact   My Question or Issue Hi there 🙂 I've been premium for a while. Few months ago I quit for (-caught-) a...
  • Not applicable
  • 862 Views
  • 6 replies
  • 0 likes
  • 862 Views
  • 6 replies
  • 0 likes

Payment cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Hi When I go into my account details, it says I'm on the free plan. However, 2 months ago I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue. Hi When...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i pay for a whole year, Premium, upfront?

Hey everyone, How do i pay for a whole year, Premium, upfront? It's a premium account, on Spotify France. Thanks for your help!HA

  • Casual Listener
  • Hey everyone,   How do i pay for a whole year, Premium, upfront?   It's a premium account, on Spotify France.   Thanks for your help! HA
  • Maxim
  • Spotify Star
  • 25475 Views
  • 9 replies
  • 0 likes
  • 25475 Views
  • 9 replies
  • 0 likes

Solved!! Can I get a refund？

Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?

  • Newbie
  • Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?
  • MythicalMusic1
  • Newbie
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

I can't use a VOUCHER on my Premium Duo plan

Plan Premium DUOCountry AUSTRIA My Question or IssueFollowing the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it.When I try to, I receive the message that the voucher (.DE) can't be used in my country. But...

  • Casual Listener
  • Plan Premium DUO Country AUSTRIA   My Question or Issue Following the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it. When I try to, I rece...
  • Impredictus
  • Casual Listener
  • 586 Views
  • 4 replies
  • 0 likes
  • 586 Views
  • 4 replies
  • 0 likes

Cannot change region or payment

PlanPremiumCountrySweden to UKDeviceOnePlus 7 pro and ASUS ZenBook My Question or IssueI've moved from Sweden to the UK and will start getting paid in pounds. Naturally, I'm trying to move all my accounts to my new card. However, Spotify is not letti...

  • Visitor
  •   Plan Premium Country Sweden to UK Device OnePlus 7 pro and ASUS ZenBook     My Question or Issue I've moved from Sweden to the UK and will start getting paid in pounds. Nat...
  • Maxim
  • Spotify Star
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Subscribed with wrong username, canceled within 1 minute, lost free one month trial

Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free month, but I was hoping you could help me recover that...

  • Newbie
  • Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free mon...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Reedem Premium

I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spotify ?

  • Visitor
  • I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spo...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

duo invite not working

I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.

  • Newbie
  • I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

I was charged for old tariff but I updated on new one.

I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this old tariff. Can I get refund for last and this month?...

  • Visitor
  • I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this ol...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes