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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148907 Views

69 replies

10 likes

Premium for Family
  • 148907 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94394 Views

89 replies

4 likes

  • 94394 Views
  • 89 replies
  • 4 likes

Superuser Contribution Foi realizado uma cobrança dia 29/12 e outra 05/01. Não deveria ser mensal?

Paguei uma fatura dia 29/12 a próxima não deveria ser apenas em 29/01? Ela veio debitando novamente dia 05/01.

Visitor

Paguei uma fatura dia 29/12 a próxima não deveria ser apenas em 29/01? Ela veio debitando novamente dia 05/01.

Yordan

Moderator

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Duo Subscription

PlanDuoCountryNetherlands Device(iPhone SE)Operating System(iOS 17.2.1) My Question or IssueI have DUO subscription but I just not get my wife to join as well. This error is keeping on popping out 

Visitor

Plan Duo Country Netherlands   Device (iPhone SE) Operating System (iOS 17.2.1)   My Question or Issue I have DUO subscription but I just not get my wife to join as well. This er...

Billy-J

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Solved!! Can not redeem Spotify gift card!

So i bought a Spotify Premium Code like i always do from my Bank in their Online Panel (StadtSparkasse). But now the code doen't work. Da ist wohl etwas schiefgegangen. Versuch’s nochmal oder sieh dir dazu unseren Support-Bereich an. I always get thi...

Visitor

So i bought a Spotify Premium Code like i always do from my Bank in their Online Panel (StadtSparkasse). But now the code doen't work.  Da ist wohl etwas schiefgegangen. Versuch’s nochmal oder...

Billy-J

Spotify Star

921 Views

1 replies

0 likes

  • 921 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo pauses play when my partner leaves the house

PlanPremium DuoCountryCanadaDevice(iPhone Operating SystemWindows 11) My Question or IssueMy partner recently signed us up for Premium Duo (I have never used Spotify before) and I am noticing that even when I am playing music from my own Spotify acco...

Visitor

Plan Premium Duo Country Canada Device (iPhone 😎 Operating System Windows 11)   My Question or Issue My partner recently signed us up for Premium Duo (I have never used Spotify before...

Billy-J

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Your 2023 Wrapped feedback thread

Hola cuando me suscribi al plan premiun tenia 3 meses gratis y mi suscripción fue por 3 meses .Por que dice que tengo 3 meses activo solamente ?Faltarian los meses 3 meses gratis

Newbie

Hola cuando me suscribi al plan premiun tenia 3 meses gratis y mi suscripción fue por 3 meses . Por que dice que  tengo 3 meses activo solamente ? Faltarian los meses 3 meses gratis

OscarDC

Moderator

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify free acting like premium

hi so i use spotify free but today when i opened the app i could use the prenium features (turning off shuffle mode, i could loop a song or skip freely etc). i also had a pop up saying i can now use premium features for two weeks.i never got premium ...

Casual Listener

hi so i use spotify free but today when i opened the app i could use the prenium features (turning off shuffle mode, i could loop a song or skip freely etc). i also had a pop up saying i can now use ...

Maxim

Spotify Star

54282 Views

5 replies

2 likes

  • 54282 Views
  • 5 replies
  • 2 likes

Can't buy Premium

PlanPremiumCountryUkraineDevice(Iphone 13, Redmi Note 7, Windows 11(PC).)Operating System(iOS 16, Android 12, Windows 11) My Question or Issue

Visitor

Plan Premium Country Ukraine Device (Iphone 13, Redmi Note 7, Windows 11(PC).) Operating System (iOS 16, Android 12, Windows 11)   My Question or Issue  

Maxim

Spotify Star

481 Views

3 replies

0 likes

  • 481 Views
  • 3 replies
  • 0 likes

Cannot redeem gift card if you have a family plan

I was given a $100 gift card to Spotify for Christmas. I am the plan holder on a family plan. I learned that no matter what, unless I drop everyone from my family plan and move to an individual plan, I cannot redeem the gift card. That is wild??? I c...

Visitor

I was given a $100 gift card to Spotify for Christmas. I am the plan holder on a family plan. I learned that no matter what, unless I drop everyone from my family plan and move to an individual plan,...

Maxim

Spotify Star

921 Views

1 replies

1 likes

  • 921 Views
  • 1 replies
  • 1 likes

Duo Family Premium - want annual payment

PlanPremium DuoCountry Israel Device(iPhone 7, iMac)Operating System(iOS 14) My Question or IssueI know that there is a way to pay a reduced fee if doing it annually. Can't find how to arrange this. Please assist.

Visitor

Plan Premium Duo Country Israel   Device (iPhone 7, iMac) Operating System (iOS 14)   My Question or Issue I know that there is a way to pay a reduced fee if doing it annually. ...

314lxvorzfii37qvxkkw

Visitor

5714 Views

4 replies

5 likes

  • 5714 Views
  • 4 replies
  • 5 likes

Payment is done but the plan hasn't been upgraded

Have made the payment but have not upgraded my plan yet it's been 5 daysPlanPremiumCountry Device(Samsung Galaxy s23) My Question or IssueWhat to do? Help

Visitor

Have made the payment but have not upgraded my plan yet it's been 5 days Plan Premium Country   Device (Samsung Galaxy s23)     My Question or Issue What to do? Help

Maxim

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset password

trying to reset my password but link is invalid within seconds of receiving it in inbox?

Visitor

trying to reset my password but link is invalid within seconds of receiving it in inbox? 

OscarDC

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

My family subscription isn't allowing my family members to join

I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account address using both my UK address and then my Estonia ad...

Visitor

I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account addr...

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Member music ads

HiI updated my card (Visa). Then I invited a family member to join me. When they get music it has in it.Now he is getting messages that there is a problem. I assume it was updating my card. He now can't pass the notification and the only option is to...

Casual Listener

Hi I updated my card (Visa). Then I invited a family member to join me. When they get music it has in it. Now he is getting messages that there is a problem. I assume it was updating my card. He no...

Vasil

Moderator

386 Views

3 replies

0 likes

  • 386 Views
  • 3 replies
  • 0 likes

change subscription

I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists?Kind regards Anna Denmark

Visitor

I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists? Kind regards  Anna Denmark          

Robin43

Visitor

633 Views

2 replies

0 likes

  • 633 Views
  • 2 replies
  • 0 likes

Cancel subscription and keeping favourites and playlists?

My Question or IssueHello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it is, when I terminate the contract with the partner c...

Casual Listener

My Question or Issue Hello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it...

Maxim

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled premium

PlanPremiumCountryGermany My Question or IssueI received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the price increase. The catch: The Premium subscription was paid for with ...

Newbie

Plan Premium Country Germany   My Question or Issue I received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the pr...

Prague

Community Legend

853 Views

1 replies

1 likes

  • 853 Views
  • 1 replies
  • 1 likes

how to change currency from BDT to USD without changing country?

PlanFree to FamilyCountryBangladeshDevicegoogle pixel 5aOperating SystemAndroid My Question or IssueI want to purchase family plan with AMEX card. I live in Bangladesh so my currency is showing in BDT. My bank does international transaction in USD. S...

Newbie

  Plan Free to Family Country Bangladesh Device google pixel 5a Operating System Android   My Question or Issue I want to purchase family plan with AMEX card. I live in Banglades...

Maxim

Spotify Star

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Change country error

I searched a bit in the Community Blog and in the FAQ section but still can't find a solution.My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my subscription, along with the country, as the billing ...

Newbie

I searched a bit in the Community Blog and in the FAQ section but still can't find a solution. My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my ...

Maxim

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM SUBSCRIPTION WEB IS NOT WORKING

Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon?Country: Vietnam

Visitor

Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon? Country: Vietnam  

OscarDC

Moderator

708 Views

3 replies

1 likes

  • 708 Views
  • 3 replies
  • 1 likes

Como desvinculo mi tarjeta de credito de una cuenta

Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispositivo probiene esa suscripcion y sabes como la can...

Visitor

Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispo...

Jose_M

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes