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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5596 Views
  • 23 replies
  • 2 likes
  • 5596 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cannot change my current plan to a yearly subsciption

PlanPremium (119.00 INR per month plan)CountryIndiaDevice(PC, Mobile)Operating System(Android Oreo, Windows 10) My Question or IssueHi, my current plan is 119.00 INR. I want to switch to the yearly plan as I have been using Spotify for 2 years now an...

  • Casual Listener
  • Plan Premium (119.00 INR per month plan) Country India Device (PC, Mobile) Operating System (Android Oreo, Windows 10)   My Question or Issue Hi, my current plan is &nbs...
  • OscarDC
  • Moderator
  • 602 Views
  • 6 replies
  • 1 likes
  • 602 Views
  • 6 replies
  • 1 likes

Superuser Contribution I am trying to get premium but it is not accepting my street.

I am trying to sign up for premium but it is saying that I need to enter a valid address but i've been entering my real address!!

  • Visitor
  • I am trying to sign up for premium but it is saying that I need to enter a valid address but i've been entering my real address!!
  • Jeremy
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium plan not working

meny apna spotify account premium plan buy kya tha abi 3 din pehly or 1 din premium chala phr band hogya khud ba khud 1 month wala plan tha please solve kardo sir

  • Newbie
  • meny apna spotify account premium plan buy kya tha abi 3 din pehly or 1 din premium chala phr band hogya khud ba khud 1 month wala plan tha please solve kardo sir 
  • Jeremy
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

I was told to renew my subscription for Spotify Premium student discount and it says I am ok for the next year for student premium, yet, on my account it says I am not. I am still a student and would like to continue getting student premium.

  • Visitor
  • I was told to renew my subscription for Spotify Premium student discount and it says I am ok for the next year for student premium, yet, on my account it says I am not. I am still a student and would...
  • Alex
  • Spotify Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution A Payment Failed message keeps appearing on my Spotify and I'm getting ads.

I keep getting a message on Spotify that my payment failed. It didn't. I can see where the money for my subscription was taking out of my bank account and also have a receipt for the payment on my Spotify account. Now, I'm getting ads even though I s...

  • Newbie
  • I keep getting a message on Spotify that my payment failed. It didn't. I can see where the money for my subscription was taking out of my bank account and also have a receipt for the payment on my S...
  • Yordan
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, buenas tardes. Spotify me cambió de plan

Al entrar a mi cuenta, Vi que mi pago no se había procesado. Cuando lo pagué me pasó de plan familiar a plan individual cuando lo único que quería era pagar el plan familiar. Luego al regresar al plan familiar, me di cuenta que ya no estaban los miem...

  • Visitor
  • Al entrar a mi cuenta, Vi que mi pago no se había procesado. Cuando lo pagué me pasó de plan familiar a plan individual cuando lo único que quería era pagar el plan familiar. Luego al regresar al p...
  • Lyubka
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match.

PlanFree/PremiumCountrySouth koreaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) galaxy a22 5gOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 12My Question or IssueI want to upgrade to a premium, but Spotify says my credit c...

  • Visitor
  • Plan Free/Premium Country South korea Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) galaxy a22 5g Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 12 My Que...
  • MihailY
  • Moderator
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

release radar and discover weekly skip limits

in the past, release radar and discover weekly had no skip limits in the free version. Was this changed?

  • Newbie
  • in the past, release radar and discover weekly had no skip limits in the free version. Was this changed?
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Superuser Contribution Free to Duo not letting me select plan

PlanFreeCountrySouth AfricaDevice(Samsung Galaxy S9)Operating System(Android) My Question or IssueI have a free account and would like to upgrade to the Premium Duo for myself and my wife. When selecting join premium, it comes up with the individual ...

  • Newbie
  • Plan Free Country South Africa Device (Samsung Galaxy S9) Operating System (Android)   My Question or Issue I have a free account and would like to upgrade to the Premium Duo for mysel...
  • Alex
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

eu já efetuei meu pagamento para 3 meses de spotify porém nao tenho acesso

mesmo tendo efetuado pagamento para 3 meses de acesso ao spotify, não estou conseguindo acessar minhas músicas. aparece como se estivesse no plano free. Efetuei o pagamento há alguns dias e o pagamento ja saiu da minha conta bancária. Por que o spoti...

  • Visitor
  • mesmo tendo efetuado pagamento para 3 meses de acesso ao spotify, não estou conseguindo acessar minhas músicas. aparece como se estivesse no plano free. Efetuei o pagamento há alguns dias e o pagamen...
  • Bittencourt
  • Spotify Star
  • 106 Views
  • 1 replies
  • 1 likes
  • 106 Views
  • 1 replies
  • 1 likes

Solved!! Individual plans page is not available

Individual for 3 monthsFreeTurkey Device(Macbook Pro 2021)Operating System(MacOS Monterey) Individual plans page does not open. When I try to go to https://www.spotify.com/tr/plan/individual it redirects me back to https://www.spotify.com/tr/premium/

  • Casual Listener
  • Individual for 3 months Free Turkey   Device (Macbook Pro 2021) Operating System (MacOS Monterey)   Individual plans page does not open. When I try to go to https://www.spotify.com...
  • Bakh
  • Casual Listener
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution I took premium subscription in Europe. I travelled to India and my premium sub stopped. Why?

PlanPremiumCountryGermany My Question or IssuePremium subscription taken in one country does not work in another. Why?

  • Newbie
  • Plan Premium Country Germany   My Question or Issue Premium subscription taken in one country does not work in another. Why?
  • Lyubka
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan address issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDuo plan giving me and my girlfriend issues, I have it set as her address yet it says she’s p...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Duo pla...
  • Dian
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Quero um reembolso.

PlanFree/PremiumCountryBrasilDeviceSamsung Galaxy Tab AOperating SystemAndroid 11 My Question or IssueEu estava no teste grátis de dois meses e cancelei a inscrição antes do período do teste acabar. Porém foi debitado da minha conta R$19,99 reais mes...

  • Newbie
  •   Plan Free/Premium Country Brasil Device Samsung Galaxy Tab A Operating System Android 11   My Question or Issue Eu estava no teste grátis de dois meses e cancelei a inscrição a...
  • Bittencourt
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted but didn't got premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subcription cancelled once gcash got unlinked to my account

PlanPremiumPhilippines DeviceSamsung A52SOperating SystemAndroid My Question or IssueI just purchased a premium subscription on Oct 11, 2022 and today I got a notification my gcash got unlinked from my account. And my premium account is also gone. Ca...

  • Newbie
  • Plan Premium Philippines   Device Samsung A52S Operating System Android   My Question or Issue I just purchased a premium subscription on Oct 11, 2022 and today I got a notificati...
  • Dian
  • Spotify Legend
  • 1775 Views
  • 1 replies
  • 0 likes
  • 1775 Views
  • 1 replies
  • 0 likes

Change Hulu account associated with Spotify

My Question or IssueI would like to remove the hulu account that is associated with my spotify account. The hulu account that was accidentally attached to my spotify belongs to a deceased family member and I would like to change it to a new hulu acco...

  • Visitor
  • My Question or Issue I would like to remove the hulu account that is associated with my spotify account. The hulu account that was accidentally attached to my spotify belongs to a deceased family me...
  • Billy-J
  • Spotify Star
  • 1980 Views
  • 4 replies
  • 0 likes
  • 1980 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t subscribe to premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’ve been try to register for premium for the first time but the part where am to put in my ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve bee...
  • OscarDC
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes