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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16992 Views
  • 27 replies
  • 4 likes
  • 16992 Views
  • 27 replies
  • 4 likes

Superuser Contribution Why cant i play my downloaded songs offline when im a plan member?

Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any downloaded songs offline. can anyone help me? please...

  • Casual Listener
  • Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any d...
  • OscarDC
  • Moderator
  • 756 Views
  • 5 replies
  • 0 likes
  • 756 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tava de 7,00 no cartão cobrada duas vezes

O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.

  • Visitor
  • O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.
  • MihailY
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Vanilla Visa Gift Card being rejected when buying Spotify Premium

I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."

  • Visitor
  • I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment me...
  • Yordan
  • Moderator
  • 1119 Views
  • 1 replies
  • 0 likes
  • 1119 Views
  • 1 replies
  • 0 likes

Superuser Contribution How I get a refund If Spotify purchase badly my bill

Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I try I guess with Peruvian spotify platform another ...

  • Visitor
  • Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I ...
  • AlejaR
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Can't add payment card

HiI'm from UkraineIn my Spotify profile I have "Country or region" set as "Ukraine"I am using Spotify from Ukrainian IP AddressAnd I trying to add a Ukrainian payment card issued by Ukrainian bankAnd I'm getting this error message:"Your payment metho...

  • Casual Listener
  • Hi I'm from Ukraine In my Spotify profile I have "Country or region" set as "Ukraine" I am using Spotify from Ukrainian IP Address And I trying to add a Ukrainian payment card issued by Ukraini...
  • ujeenator
  • Casual Listener
  • 332 Views
  • 4 replies
  • 0 likes
  • 332 Views
  • 4 replies
  • 0 likes

Superuser Contribution Listening to the same music while using the same spotify premıum account on 2 diffirent phones.

Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different phones, when one of us listens to a song, the other c...

  • Casual Listener
  • Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different ph...
  • MihailY
  • Moderator
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Premium features despite paying for premium

Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money

  • Visitor
  • Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution assinei o spotify universitário e depois adicionei cartão de presente

Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês.O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, ou eu perdi o meu plano?Coloquei o código de presente ...

  • Visitor
  • Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês. O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, o...
  • Dian
  • Spotify Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

I redeem my gift card in another account

Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.

  • Visitor
  •  Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

I lost the last 5 letters/numbers on my card

I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are

  • Visitor
  • I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are <removed sensitive info - Maxim>
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Applying asos free 3 month code

I have received a 3 month premium free code from asos but there is no way to apply it

  • Visitor
  • I have received a 3 month premium free code from asos but there is no way to apply it
  • MekaM
  • Casual Listener
  • 10805 Views
  • 12 replies
  • 0 likes
  • 10805 Views
  • 12 replies
  • 0 likes

Superuser Contribution Premium Duo. You need to live at the same address - wrong, address the same

Country: SerbiaI bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: You need to live at the same address (it looks like you'...

  • Casual Listener
  • Country: Serbia I bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: Y...
  • Yordan
  • Moderator
  • 1593 Views
  • 2 replies
  • 0 likes
  • 1593 Views
  • 2 replies
  • 0 likes

Superuser Contribution não consigo acessar minha conta premiu fica indo na gratuita

minha conta está pra vencer dia 07/08/2023 e é premio não é gratuita não tenho mais acesso pois a conta do nada está como gratuita com anúncios e não consigo voltar a musica.

  • Visitor
  • minha conta está pra vencer dia 07/08/2023 e é premio não é gratuita não tenho mais acesso pois a conta do nada está como gratuita com anúncios e não consigo voltar a musica.
  • Lyubka
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de plan

Compré por error una cuenta duo, pero quería comprar un cuenta de plan familiar, el error fue que pague el año completo, hay alguna forma de cambiar el tipo d plan?

  • Visitor
  • Compré por error una cuenta duo, pero quería comprar un cuenta de plan familiar, el error fue que pague el año completo, hay alguna forma de cambiar el tipo d plan? 
  • Joan
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Como salgo de un plan familiar?

Perdi contacto con las personas con las que compartia el premium, y quiero cambiar a usar el plan de estudiantes

  • Visitor
  • Perdi contacto con las personas con las que compartia el premium, y quiero cambiar a usar el plan de estudiantes
  • Alex
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution About Subscription

I have been charged for my subscription but i got a mail that the payment is failed and still hasn't upgraded .It's a student account.PlanPremiumCountryIndiaDevice(Redmi Note 10s)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

  • Regular
  • I have been charged for my subscription but i got a mail that the payment is failed and still hasn't upgraded .It's a student account. Plan Premium Country India Device (Redmi Note 10s) Operat...
  • Lyubka
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes