Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15411 Views
  • 27 replies
  • 3 likes
  • 15411 Views
  • 27 replies
  • 3 likes

Solved!!Superuser Contribution Automatic payment failing since last month

Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card again and then it's ok. Until last month, there was...

  • Casual Listener
  • Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card ...
  • bgpetr
  • Casual Listener
  • 756 Views
  • 2 replies
  • 0 likes
  • Payment failure
  • 756 Views
  • 2 replies
  • 0 likes

Superuser Contribution About free subscription and premium subscription

PlanFree/PremiumCountryKazakhstan DeviceiPhone XR Operating SystemiOS 10 My Question or IssueFirstly, I can’t use my first month free subscription. I don’t know but today my “month” subscription ends.Secondly, because of end of my “month “ subscripti...

  • Visitor
  • Plan Free/Premium Country Kazakhstan  Device iPhone XR  Operating System iOS 10   My Question or Issue Firstly, I can’t use my first month free subscription. I don’t know but...
  • Ivan
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for one year up-front. Is there a cost effective way for me to switch to Duo?

In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us.I did not realize that "Duo" was being introduced a few months later, oth...

  • Regular
  • In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us. I did not realize ...
  • Elena
  • Moderator
  • 1281 Views
  • 5 replies
  • 0 likes
  • 1281 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution My 3 months trial sub suddenly stoppped without any notifications

PlanPremiumCountryIndonesia Operating System(Android, Windows 10)My Question or IssueI registered for the 3 month trials on 26 June 2020 and it was fine untill today my account went back as a Free account without any notifs. Is there any solutions fo...

  • Casual Listener
  • Plan Premium Country Indonesia  Operating System (Android, Windows 10) My Question or Issue I registered for the 3 month trials on 26 June 2020 and it was fine untill today my account wen...
  • DekApiz
  • Casual Listener
  • 695 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 695 Views
  • 4 replies
  • 0 likes

Wrongly charged

For some reason I was charged the Duo plan when I always pay for the student one. I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of information on how to contact spotify directly CountryBrazil

  • Visitor
  • For some reason I was charged the Duo plan when I always pay for the student one.  I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of i...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

I cant get into my account

i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and no luck. This isnt the first time i have had to go t...

  • Visitor
  • i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and n...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Account Problem
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Can I share a Premium subscription with a close friend?

I'm very interested in subscribing for Spotify Premium subscription!But because of my not very well financial situation, just wondering if I can share my subscription with one close friend of mine?! like the same people do with a Netflix Ultra plan (...

  • Regular
  • I'm very interested in subscribing for Spotify Premium subscription! But because of my not very well financial situation, just wondering if I can share my subscription with one close friend of ...
  • azspotaz
  • Regular
  • 18440 Views
  • 8 replies
  • 0 likes
  • sharing
  • 18440 Views
  • 8 replies
  • 0 likes

Superuser Contribution Change accounts

PlanFamily PremiumCountryUKDeviceiPhone 8Operating SystemiOS10 My Question or IssueI have Family premium and want to cancel it to just premium, help would be gratefully received

  • Visitor
  •   Plan Family Premium Country UK Device iPhone 8 Operating System iOS10   My Question or Issue I have Family premium and want to cancel it to just premium, help would be grateful...
  • Petya
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy a premium

PlanFreeCountryRussiaDevicePC, Galaxy A50Operating SystemAndroid Oreo, Windows 10 My Question or IssueCan't buy a premium

  • Visitor
  • Plan Free Country Russia Device PC, Galaxy A50 Operating System Android Oreo, Windows 10   My Question or Issue Can't buy a premium 
  • Elena
  • Moderator
  • 362 Views
  • 1 replies
  • 1 likes
  • 362 Views
  • 1 replies
  • 1 likes

Solved!! New profiles with free subscription have premium features

I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, they don't even have ads,have unlimited skips, also th...

  • Casual Listener
  • I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, the...
  • Jose_M
  • Spotify Star
  • 6585 Views
  • 3 replies
  • 0 likes
  • New account
    New Member
    Premium
    Profile information
    Subscription
  • 6585 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment by paypal not working

PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...

  • Casual Listener
  • Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android   Hi, I'm trying to get spotify premium and when I get to the payment part I can'...
  • Petya
  • Community Legend
  • 1163 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Premium 3 Month Trial
  • 1163 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium and I switched to a family account

I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking both still but ive swapped to just family PlanPremi...

  • Casual Listener
  • I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking ...
  • Xenia
  • Moderator
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Superuser Contribution Card data entry problem

PlanFree / PremiumСтранаKazakhstanустройствоGoogle pixel 1Операционная системаAndroid 10 Мой вопрос или проблемаI can't enter the bank card details, I am studying in Russia, but at the moment I am at home in Kazakhstan and when entering the card data...

  • Visitor
  • Plan Free / Premium Страна Kazakhstan устройство Google pixel 1 Операционная система Android 10   Мой вопрос или проблема I can't enter the bank card details, I am studying in Russia,...
  • Ivan
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium stopped working

I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto). I checked the subscription, is is still Family PremiumI was asked to update payment details, because my card was ab...

  • Casual Listener
  • I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto).   I checked the subscription, is is still Family Premium ...
  • Ivan
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify Premium is on my phone but not my laptop

Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up for the Premium version, but I already have it. My account page also says I have the free version, but I don't. I've ju...

  • Visitor
  • Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up  for the Premium version, but I already have it. My account pag...
  • Ivan
  • Spotify Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picked Family, than changed to duo - was charged

Hello, I just registered on Spotify and wanted to benefit from the 1 month free of spotify. I selected the family pack first, but after i saw that they need to live with me - I actually selected the duo and was charged from my card. is it possible to...

  • Casual Listener
  • Hello,  I just registered on Spotify and wanted to benefit from the 1 month free of spotify.  I selected the family pack first, but after i saw that they need to live with me - I actual...
  • Ivan
  • Spotify Legend
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Premium expires until September. What if I get premium now under a different plan?

Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't expire until September. I am planning to get premium a...

  • Visitor
  • Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't exp...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo - possible to merge accounts?

My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of us lose all of our data and have to take a new acc...

  • Casual Listener
  • My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of...
  • Elena
  • Moderator
  • 2196 Views
  • 3 replies
  • 0 likes
  • 2196 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't pay via Qiwi Card

Hello!I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi.Spotify Account Country - RussiaQiwi Card from Russia tooI'm using this card to pay Apple Music (Russian account) and there was no p...

  • Visitor
  • Hello! I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi. Spotify Account Country - Russia Qiwi Card from Russia too I'm using this c...
  • Petya
  • Community Legend
  • 2013 Views
  • 1 replies
  • 1 likes
  • Payment
    qiwi
    Subscription
  • 2013 Views
  • 1 replies
  • 1 likes

Superuser Contribution The tracks you like will appear here

The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here"Приложение Андроид и в браузере на ПК все в порядке и работает. Но в приложе...

maks2396_0-1595238683078.png
  • Visitor
  • The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here" Приложение Андроид и в ...
  • Ivan
  • Spotify Legend
  • 1021 Views
  • 1 replies
  • 0 likes
  • 1021 Views
  • 1 replies
  • 0 likes