Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremiumCountryNetherlandsMy Question or IssueOn the 25th of April i changed the payment of my Spotify Family from my personal bankaccount to the bankaccount is share with my family. Evrything seemed good. On the 25th i paid the €0,01 confirmation...
hello i payed 0.99 for premium but still cant use it after 2 days waiting/
Hi, I have noticed I have been charged twice for Spotify premium for the last three months. Once through iTunes and then the second time through my mobile phone bill. How can I get a refund? Thanks
CountryGermanyMy Question or Issue"We are sorry, but you can't subscribe to Spotify. Contact us when you need help."I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my money or do you just hate me? ^^
PlanFamily PemiumCountry DevicePhoneOperating Android My Question or Issue.Hi,I have the Family Premium subscription on the Spotify app on my phone, it was working perfect. I recently brought new phones, the Spotify app on the new phones had the free...
Hi, I quit premium in february, but am still being charged each month. I changed settings in the paypal account, but they still charge me. I would like to get three months with premium since I paid for it withour receicing it (unknowingly). What can ...
Hello , I have a question . If I apply for the offert with 3 months for 0.99 can I cancel my subscription any time without to get addintionally charged?Like if I want with one day before the expiring date of the 3 months to cancel is it possible with...
PlanFamilyCountryBulgariaDeviceI think it's N/A, but Android, PC, IOSOperating SystemN/A, It'll take me a while to compile this info My Question or IssueI just got a bank statement that Spotify attempted to charge me earily. 7 days early to be exact....
This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again? Regards,Mischa
I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m a student?
Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free, no reconoce mi pago realizado ni me llego un mail...
I just bought a Spotify gift card but I can't read the code correctly. Some (two of them) letters or numbers are impossible to read. Is it possible to find the code with the number of the card ? Mine is REMOVED I can send the picture but I am not sur...
PlanPremium 3 months trialCountryIndonesiaDeviceiPhone 6Operating SystemiOS 12 My Question or IssueI have registered for a trial-Premium package using my credit card. then i want to register my wife for the same package (trial-Premium) using the the ...
Subcribed last month on the 7th. My renew date is 6/6/19just a few moments ago i could activate hulu now i can not dispite still being subcribed and still having my service the same. I have the recipt still but no way to use the huluCountryUSA.
PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI just bought a friend of mine a month of spotify premium and when she redeemed the code it went in a seemingly random account named: x7razqqf45bzwvise315ek0a5 ...
Spotify asked me to log in again all of the sudden. When I tried, it said I was using the wrong password (I’m 99% sure that’s not true). I tried changing the password, but I don’t have access to the linked email address anymore. I think my account go...
How can I cancel my premium subscription on a different account if I don’t have access to the email associated with the account. I can’t remember my Spotify password and cannot reset it because I am unable to access that email.
PlanPremiumCountryNetherlandsDeviceHuawei p20 LiteOperating SystemAndroid My Question or IssueI bought spotify prenium for €1 for 3 months. After purchasing it i didnt get anything. I am still on the free version. The amount of money got taken out of...
I used a 1 month gift voucher for Spotify premium on the 27th May for my account. However, today I was using it and it took me off premium. I checked and it says I’m using free view for Spotify which means I’m not longer premium suscribed. I tried lo...
PlanPremiumCountryIndonesiaDeviceSamsung Galaxy J7 PrimeOperating System8.1.0 Oreo My Question or IssueHello, I wanna ask about my subscriptions. I was updated my subscriptions on May 26th (image attached) but when I opened my Spotify today (June 4th...