Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67809 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132877 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68832 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251856 Views
155 replies
13 likes
PlanFree/PremiumCountryUnited KingdomDeviceWindows 10/Samsung A21Operating System Windows 10/Android 10.0 My Question or IssueSpotify emailed me about listening to their recommended playlist for 1 hour thenthey will email me a survey to do after to c...
Plan Free/Premium Country United Kingdom Device Windows 10/Samsung A21 Operating System Windows 10/Android 10.0 My Question or Issue Spotify emailed me about listening ...
Spotify Star
700 Views
1 replies
0 likes
PlanFree (trying to purchase Premium)CountryKazakhstanDeviceiPhone SEOperating SystemiOS 13, Windows 10 My Question or IssueHello. Faced a problem - I can not pay for the subscription.After downloading the application, I went through a trial period o...
Plan Free (trying to purchase Premium) Country Kazakhstan Device iPhone SE Operating System iOS 13, Windows 10 My Question or Issue Hello. Faced a problem - I can not pay for the sub...
Spotify Legend
5660 Views
5 replies
2 likes
Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción.No estoy feliz con el servicio y quiero sacar los datos de tarjeta porque no pagaré por algo a medias y no me permite sacarl...
Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción. No estoy feliz con el servicio y quiero sacar los datos de tarjeta porq...
Spotify Star
655 Views
1 replies
0 likes
Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't apply for the free trial because I already did and ...
Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't ...
Spotify Star
609 Views
1 replies
0 likes
Hey there!Spotify offered me 3 months for 115 mx pesos and i want to use that offer and i cant
Hey there! Spotify offered me 3 months for 115 mx pesos and i want to use that offer and i cant
Spotify Star
296 Views
1 replies
0 likes
Всем привет!Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой же адрес, но Spotify говорит, что указан другой адрес и ...
Всем привет! Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой ж...
Spotify Star
4203 Views
1 replies
0 likes
PlanFree/PremiumCountrySwedenDeviceSamsung S10 My Question or IssueI've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my facebookaccound and with e-mail. I looked at my bankaccount and I've paied f...
Plan Free/Premium Country Sweden Device Samsung S10 My Question or Issue I've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my face...
Casual Listener
889 Views
1 replies
0 likes
Helpful Information as below: PlanPremiumCountryIndiaDeviceXiaomi MI A2, Windows PCOperating SystemAndroid 10, Windows 10 My Question or IssueHi Spotify Community, I have a prepaid subscription for a year currently running. The duration of the plan i...
Helpful Information as below: Plan Premium Country India Device Xiaomi MI A2, Windows PC Operating System Android 10, Windows 10 My Question or Issue Hi Spotify Community, ...
Spotify Star
647 Views
1 replies
0 likes
Plan Premium w/ HuluCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium w/ Hulu, but when I tried to log on it's asking me to sign up f...
Plan Premium w/ Hulu Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
Spotify Star
551 Views
3 replies
1 likes
Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly subscription and then we can start the subscription together?...
Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly s...
Spotify Star
796 Views
1 replies
0 likes
PlanPremiumCountryItalyDeviceHuawei P8 LiteOperating SystemAndroid Hello,I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €Today I realized that I have been charged 4,99 € each month of the subscrip...
Plan Premium Country Italy Device Huawei P8 Lite Operating System Android Hello, I have redeemed a gift card for a three-month Spotify Premium subscription in August,...
Spotify Star
587 Views
1 replies
0 likes
PlanPremium Family/Premium DuoCountryBelgiumDevicePC, samsung galaxy s10eOperating SystemWindows 10, android My Question or IssueHi everyone, I wanted to go from Premium Family to Premium Duo. I cancelled the Premium Family and when that subscription...
Plan Premium Family/Premium Duo Country Belgium Device PC, samsung galaxy s10e Operating System Windows 10, android My Question or Issue Hi everyone, I wanted to go from Premi...
Spotify Star
737 Views
1 replies
0 likes
Plan - 1 Month Free TrialFree/Premium - PremiumCountry - India INR. 80 were deducted while the receipt received was of Rs. 0.As I have a month's trial, there shouldn't be any amount involved. Here is the message received,INR 80 was spent on your Cred...
Plan - 1 Month Free Trial Free/Premium - Premium Country - India INR. 80 were deducted while the receipt received was of Rs. 0. As I have a month's trial, there shouldn't be any amo...
Spotify Legend
2643 Views
3 replies
0 likes
PlanStudentCountryIndonesia DeviceHP Pavillion X360 14-dhOperating SystemWindows 10 64 bit My Question or IssueI want to change payment methods from my Mastercard to a new Visa. Both are Debit Card. But, it keep saying my payment failed. I had tried ...
Plan Student Country Indonesia Device HP Pavillion X360 14-dh Operating System Windows 10 64 bit My Question or Issue I want to change payment methods from my Masterc...
Roadie
538 Views
1 replies
0 likes
PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...
Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10) My Question or Issue Problem with changing payment option from PayPal to Payment ...
Spotify Star
687 Views
1 replies
0 likes
PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...
Plan Premium Duo Country Switzerland My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
Spotify Star
990 Views
1 replies
0 likes
I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one question I want to know: what is the logic of your regional pr...
I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one ques...
Visitor
1398 Views
3 replies
6 likes
PlanFree/PremiumCountrySingaporeDeviceSamsung Galaxy S10+My Question or IssueI tried to open the spotify app and they said that i have to change my country, so i went to login and change the country, after changing my country, i logged in and i was n...
Plan Free/Premium Country Singapore Device Samsung Galaxy S10+ My Question or Issue I tried to open the spotify app and they said that i have to change my country, so i went to login and chang...
Spotify Star
514 Views
1 replies
0 likes
I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the free premium was ending so no sure what the problem is. Any ide...
I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the ...
Spotify Star
1344 Views
1 replies
0 likes
PlanPremiumCountrySpain but trying to change to italyDeviceAnyOperating SystemAny My Question or IssueI have moved from Spain to Italy and I'm trying to update my country. But my card is not issued by a spanish bank even though this is the card I hav...
Plan Premium Country Spain but trying to change to italy Device Any Operating System Any My Question or Issue I have moved from Spain to Italy and I'm trying to update my country. Bu...
Casual Listener
890 Views
2 replies
0 likes
