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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131103 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63755 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244075 Views
150 replies
13 likes
Hey everybody!I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me still? Or am I only eligible for 4 years?Thanks for your ...
Hey everybody! I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me stil...
Spotify Star
541 Views
1 replies
0 likes
If I don't have 6 persons in my household why do I need to pay for the family plan in order to get Spotify Kids? My daughter tried it out for the last week we have been doing a trial for her but I am not about to pay 15 bucks just for me and her when...
If I don't have 6 persons in my household why do I need to pay for the family plan in order to get Spotify Kids? My daughter tried it out for the last week we have been doing a trial for her but I am...
Spotify Star
473 Views
1 replies
0 likes
Me and my girlfriend have bought Spotify Duo recently. My girlfriend is the plan manager and I'm the plan member. When I'm playing music through Sonos, I have to do it through an external Spotify app, instead of doing it directly through Sonos. My gi...
Me and my girlfriend have bought Spotify Duo recently. My girlfriend is the plan manager and I'm the plan member. When I'm playing music through Sonos, I have to do it through an external Sp...
Casual Listener
1812 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceWindows desktopOperating SystemWindows My Question or Issue Why am i still getting ads while having premium?
Plan Premium Country Netherlands Device Windows desktop Operating System Windows My Question or Issue Why am i still getting ads while having premium? &n...
Composer
430 Views
2 replies
0 likes
PlanPremiumCountry DeviceIphone 7 plus Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country Device Iphone 7 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Regular
1249 Views
7 replies
0 likes
Hi Im having issues rn about my first credit cart payment. I tried to sub samsung member plan and all my credit card informations was correct after that it gave an error and then i tried 1 more time and it said I used this card before.After all these...
Hi Im having issues rn about my first credit cart payment. I tried to sub samsung member plan and all my credit card informations was correct after that it gave an error and then i tried 1 m...
Spotify Star
542 Views
3 replies
0 likes
Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where does it appear that I have two months free?Here I attach some...
Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where d...
Newbie
1839 Views
1 replies
0 likes
I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait until the next 9th?
I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait...
Moderator
705 Views
4 replies
0 likes
I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try this I get an error "Oops! Something went wrong, please t...
I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try t...
Spotify Star
543 Views
1 replies
1 likes
I want to subscribe, but my payment method is endlessly loading. What could be the problem? I'm from Belarus.
I want to subscribe, but my payment method is endlessly loading. What could be the problem? I'm from Belarus.
Spotify Star
469 Views
1 replies
2 likes
PlanPremium + HeadspaceCountrySwedenDeviceDesktopOperating SystemWindows 10 My Question or IssueI cannot change from Premium + Headspace subscription to just Premium. When i try to change i just get the message:"Can not change plans. This may be beca...
Plan Premium + Headspace Country Sweden Device Desktop Operating System Windows 10 My Question or Issue I cannot change from Premium + Headspace subscription to just Premium. When i ...
Spotify Star
440 Views
1 replies
0 likes
I have my Spotify logged into both my laptop and my iPhone. It’s one account, but I’m being For More than just one premium account. For several months I’ve been charged $9.99 and then another $10.64 On top of that? And I’m just not sure why that is? ...
I have my Spotify logged into both my laptop and my iPhone. It’s one account, but I’m being For More than just one premium account. For several months I’ve been charged $9.99 and then another $...
Spotify Star
1075 Views
1 replies
0 likes
PlanFree/PremiumCountryCroatia Device(Huawei Honor View 10)Operating System(Android 10) Hello, today was supposed to be the renewal of my Premium Solo subscription, but I forgot to top-up the card that was put in the payment info. When I topped-up an...
Plan Free/Premium Country Croatia Device (Huawei Honor View 10) Operating System (Android 10) Hello, today was supposed to be the renewal of my Premium Solo subscript...
Spotify Star
1820 Views
3 replies
0 likes
If I cancel Premium, do I get 31 days grace period before it 'switches off'
If I cancel Premium, do I get 31 days grace period before it 'switches off'
Spotify Legend
1412 Views
1 replies
0 likes
Hello, I purchased a subscription early this year and forgot to cancel it. I haven't used Spotify since then. Can I get refund for it? Thank you.
Hello, I purchased a subscription early this year and forgot to cancel it. I haven't used Spotify since then. Can I get refund for it? Thank you.
Spotify Star
475 Views
1 replies
0 likes
PlanFree trialCountry Device iphone x(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free trial Country Device iphone x (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
436 Views
1 replies
0 likes
Quise activar mi cuenta premium pero no me aceptaba mis datos, después me di cuenta que se hicieron 3 cargos a la tarjeta y ni siquiera tengo Spotify premium. Quisiera una solución, que me regresen mi dinero que es más de lo que cobran el mes.
Quise activar mi cuenta premium pero no me aceptaba mis datos, después me di cuenta que se hicieron 3 cargos a la tarjeta y ni siquiera tengo Spotify premium. Quisiera una solución, que me regresen m...
Spotify Legend
438 Views
1 replies
0 likes
El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos. Ya que van a comenzar a realizar el cobro del mismo, ¿cual será el método para la solicitud de factura? El impue...
El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos. Ya que van a comenzar a realizar el cobro del mismo, ¿...
Newbie
6378 Views
6 replies
0 likes
PlanPremium DuosFree/PremiumCountry - UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to add a duo’s account whilst on holiday in Italy but...
Plan Premium Duos Free/Premium Country - UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10 Operating System (iOS 10, Android Oreo, Windows 10,e...
Spotify Star
2204 Views
5 replies
1 likes
PlanPremium for studentsCountryUSADevice Operating System My Question or IssueI was subscribed to a student premium account, when all of a sudden I was switched to a normal premium account without being notified. I have been charged double the price ...
Plan Premium for students Country USA Device Operating System My Question or Issue I was subscribed to a student premium account, when all of a sudden I was switch...
Spotify Star
520 Views
1 replies
0 likes
