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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Troubles on redeeming voucher

PlanPremiumCountryItalyDevicePC Dell/HP Windows 10, Mobile Huawey P30 ProOperating SystemWindows 10 My Question or IssueThanks to my company's welfare, I receveid several voucher. I choose Spotify, so for this reason since april I take several vouche...

  • Casual Listener
  • Plan Premium Country Italy Device PC Dell/HP Windows 10, Mobile Huawey P30 Pro Operating System Windows 10   My Question or Issue Thanks to my company's welfare, I receveid  ...
  • tilde85
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Google Home Mini

PlanFamily PlanCountryUSADeviceSamsung Note 9 My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home mini, it says I am ineligible. No one in my family has claimed the Google hom...

  • Casual Listener
  •   Plan Family Plan Country USA Device Samsung Note 9   My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

How to live chat with Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Charged for Spotify Family even though I did not upgrade

PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was just charged this month for a Spotify Family subscription even though I did not co...

  • Visitor
  • Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was j...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Bought premium famiy subscription but got premium subscription instead

CountryGermanyMy Question or IssueHi,some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of an annual premium subscription.Some weeks later I wanted to ...

  • Casual Listener
  • Country Germany My Question or Issue Hi, some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of a...
  • Bittencourt
  • Spotify Star
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Spotify registered wrong account for premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen i clicked the link in the sms after verifying that I am a student, i was shown the correct account (lcf2enfh6b5ge007t7rsa9pns), but after activating ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When i clicked the link in the sms after verifying that I am a student, i...
  • NotCrow
  • Casual Listener
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

This link Is real or fake?

PlanFreeCountryMéxico Device(Moto G4 Play)Operating System(Android) My Question or IssueOn Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if this link is real or a scam, I hope someone can answer me, thank you!

Screenshot_20191027-162031.png Screenshot_20191027-162221.png Screenshot_20191027-162041.png Screenshot_20191027-162048.png
  • Visitor
  • Plan Free Country México   Device (Moto G4 Play) Operating System (Android)   My Question or Issue On Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if...
  • Billy-J
  • Spotify Star
  • 2149 Views
  • 1 replies
  • 0 likes
  • 2149 Views
  • 1 replies
  • 0 likes

DUO INVITE LINK FIX HERE!!!

PlanDUODeviceIphone XS, Windows 10 PC, Iphone 7Operating SystemIOS latest version My Question or IssueWell Ive seen a post about duo invite link being fixed but its not, everytime I send the invite link (mail, direct, etc) it doesnt work, it just goe...

  • Casual Listener
  • Plan DUO Device Iphone XS, Windows 10 PC, Iphone 7 Operating System IOS latest version   My Question or Issue Well Ive seen a post about duo invite link being fixed but its not, everytim...
  • 5636 Views
  • 0 replies
  • 1 likes
  • 5636 Views
  • 0 replies
  • 1 likes

Auto Renewal

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemiOS 13.2 My Question or IssueNew to Spotify Premium. I am using a 6 month Premium redeem code and am wondering if I can cancel the auto renew/subscription so it doesn't charge past those 6 months...

  • Newbie
  • Plan Free/Premium Country   Device iPhone 6s Operating System iOS 13.2   My Question or Issue New to Spotify Premium. I am using a 6 month Premium redeem code and am wondering if ...
  • OneByBoo
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Spotify Plan Changed to Family Premium & lost My Free Hulu

I have recently discovered that my Spotify subsciption have changed to the Spotify Premum Family. I have also noticed that I have lost my free Hulu subscription because of this. It seems that some hacked to my account. I discovered new latin playlist...

  • Visitor
  • I have recently discovered that my Spotify subsciption have changed to the Spotify Premum Family. I have also noticed that I have lost my free Hulu subscription because of this. It seems that some ha...
  • OneByBoo
  • Roadie
  • 365 Views
  • 1 replies
  • 1 likes
  • 365 Views
  • 1 replies
  • 1 likes

Google charged me for my free home mini

I followed the link in my email for the free google home mini. When I went to check out there was no coupon, so I figured it would be discounted on the next page. Well, turns out google just charged me $49. How can I fix this? I don’t want to spend $...

  • Casual Listener
  • I followed the link in my email for the free google home mini. When I went to check out there was no coupon, so I figured it would be discounted on the next page. Well, turns out google just charged ...
  • OneByBoo
  • Roadie
  • 871 Views
  • 4 replies
  • 1 likes
  • 871 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family location not confirmed

Hello everyoneI got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify taked them out. And now i cannot add them again. It sa...

  • Newbie
  • Hello everyone I got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify...
  • Petya
  • Community Legend
  • 762 Views
  • 11 replies
  • 4 likes
  • 762 Views
  • 11 replies
  • 4 likes

Google Home Mini Offer

PlanPremiumCountryU.SDeviceLG G StyloOperating SystemNot sure My Question or IssueRecently I saw that there was a google home mini offer going on but when i went to redeem it just hot me with a fat "A error has occured" so I'm wondering if the pffer ...

  • Casual Listener
  •   Plan Premium Country U.S Device LG G Stylo Operating System Not sure   My Question or Issue Recently I saw that there was a google home mini offer going on but when i went to r...
  • wachs43
  • Visitor
  • 519 Views
  • 5 replies
  • 0 likes
  • 519 Views
  • 5 replies
  • 0 likes

Not finding paysafe paying method

PlanPremiumCountryFinland My Question or IssueI cant find the paysafe paying method, it only shows paypal and credit card.Tried different browsers and so on

  • Casual Listener
  •   Plan Premium Country Finland       My Question or Issue I cant find the paysafe paying method, it only shows paypal and credit card. Tried different browsers and so on...
  • OneByBoo
  • Roadie
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

College information is being used

I have never used spotify and wanted to give it a try. I am a student so I put in my name and college and it says my information is already associated with another account. This can't be true because I have never even used spotify before today. Pleas...

  • Newbie
  • I have never used spotify and wanted to give it a try. I am a student so I put in my name and college and it says my information is already associated with another account. This can't be true because...
  • KossB
  • Roadie
  • 538 Views
  • 2 replies
  • 0 likes
  • 538 Views
  • 2 replies
  • 0 likes

Changed phone number, and my premium account is gone ! ! !

Hello community, I'm in the middle of a crisis now. I've a premium account link to my mobile number and facebook account. And few days ago, I've changed my phone number. But I can still logged into my spotify account with my facebook. How is my premi...

  • Newbie
  • Hello community,  I'm in the middle of a crisis now. I've a premium account link to my mobile number and facebook account. And few days ago, I've changed my phone number. But I can still logged...
  • osornios
  • Spotify Star
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Access to my premium subscription was cut off early...

I'm supposed to have a month left on my access to premium through spotify's promotion, but it's been cut off. I was told I had to contact spotify to reactivate access to my premium account... This seems to be the only place to go?

  • Newbie
  • I'm supposed to have a month left on my access to premium through spotify's promotion, but it's been cut off.  I was told I had to contact spotify to reactivate access to my premium account... ...
  • osornios
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

60 day free trial

Hey, I decided to try out the 60 day free trial for Spotify that it had been advertising and it said it didn’t end till February 14th, but when I went to get the free trial it only let me get the 30 day free trial.

  • Newbie
  • Hey, I decided to try out the 60 day free trial for Spotify that it had been advertising and it said it didn’t end till February 14th, but when I went to get the free trial it only let me get the 30 ...
  • osornios
  • Spotify Star
  • 676 Views
  • 1 replies
  • 0 likes
  • 676 Views
  • 1 replies
  • 0 likes

How to play similar artists with Google home and spotify premium

I currently have a spotify free account hooked up to my Google home. When I say "hey Google, play Matt good" it plays a station with him and similar artists. How do I get this same functionality with spotify premium? If I upgrade, I want the ability ...

  • Newbie
  • I currently have a spotify free account hooked up to my Google home. When I say "hey Google, play Matt good" it plays a station with him and similar artists. How do I get this same functionality with...
  • osornios
  • Spotify Star
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

My gift card code dosent work

My gift card code dosent work, with error "Something went wrong. Try again, or get help."

  • Visitor
  • My gift card code dosent work, with error "Something went wrong. Try again, or get help."
  • Maxim
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes