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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16652 Views
  • 27 replies
  • 4 likes
  • 16652 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution I must change my payment date! Help me, please! :)

PlanPremium Duo CountryBrazil My Question or Issue Hello, everyone! Hope you're all in best of health.Well, I have Spotify Premium for more than 4 years, but now I really must change the issuing date on my Credit Card. I'm aware that to do that I mus...

  • Regular
  • Plan Premium Duo   Country Brazil   My Question or Issue   Hello, everyone! Hope you're all in best of health. Well, I have Spotify Premium for more than 4 years, but now I ...
  • Spi01
  • Regular
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution Advertising promises 3 months of free trial, but in reality it is only 1 month

PlanFreeCountryBelarusOperating System(Windows 10) My Question or IssueA huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says about a free trial for only a month. I didn't find any information about w...

  • Visitor
  • Plan Free Country Belarus Operating System (Windows 10)   My Question or Issue A huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says ab...
  • Ivan
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium suddenly changed to free this morning

PlanFree/PremiumCountryNetherlands DeviceUnrelatedOperating SystemUnrelated My Question or IssueHi, As of this morning while I was cycling to my work I suddenly got commercials again. Somehow Spotify reverted my account from Premium to Free as of thi...

  • Visitor
  • Plan Free/Premium Country Netherlands   Device Unrelated Operating System Unrelated   My Question or Issue Hi,   As of this morning while I was cycling to my work I sudden...
  • Ivan
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 1 likes
  • 308 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can`t invite my wife into premium duo. Adress incorrect

PlanPremium DuoCountryMoldovaDevice(iPhone XS)Operating System(iOS 13.) My Question or IssueHi, i started a premium duo subscription, enter home adress, send invite link to my wife, enter same adress on her device, and receive error adress incorrect....

  • Visitor
  • Plan Premium Duo Country Moldova Device (iPhone XS) Operating System (iOS 13.)   My Question or Issue Hi, i started a premium duo subscription, enter home adress, send invite link to m...
  • Xenia
  • Moderator
  • 780 Views
  • 4 replies
  • 0 likes
  • 780 Views
  • 4 replies
  • 0 likes

$4.99 in Kazakhstan? While it’s 169 rub in Russia!

Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in prices between our countries? Apple Music is more c...

  • Visitor
  • Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in ...
  • AdamFromKZ
  • Casual Listener
  • 1709 Views
  • 11 replies
  • 25 likes
  • 1709 Views
  • 11 replies
  • 25 likes

Solved!!Superuser Contribution Premium to premium duo UK

I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically cancelled so that I don't need to do anything to ensure...

  • Visitor
  • I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically canc...
  • Ivan
  • Spotify Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY NO CUMPLE CON SU PROMOCION DE 3 MESES GRATIS

PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL MENSAJE QUE TENIA QUE VOLBER A PAGAR MI SUSCRIPCION P...

  • Casual Listener
  • PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL ME...
  • Mihail
  • Spotify Legend
  • 591 Views
  • 3 replies
  • 0 likes
  • 591 Views
  • 3 replies
  • 0 likes

Superuser Contribution kicked off Premium with no notification prior to expiration due to being abroad

PlanPremiumCountry: Spain DeviceMacbook Pro early 2015 Huawei P30Operating SystemCatallina / Android My Question or IssueWith no notification I have been kicked out from my premium account prior to its expiration. I duly paid for an entire year and a...

  • Visitor
  • Plan Premium Country: Spain   Device Macbook Pro early 2015 Huawei P30 Operating System Catallina / Android   My Question or Issue With no notification I have been kicked out from...
  • Petya
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • kicked out
    living abroad
    no information
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant get premium

PlanFree/PremiumCountrybelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueim trying to start my premium again , as i was premium before , but the time i want to...

  • Casual Listener
  • Plan Free/Premium Country belgium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Petya
  • Community Legend
  • 726 Views
  • 3 replies
  • 0 likes
  • 726 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changed payment method, spotify family forgot all information

PlanPremium family CountrySweden DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy and my boyfriend have Spotify family setup together. My bank account recently expired, which meant that Spotify was unable to withdraw anything...

  • Casual Listener
  •   Plan Premium family  Country Sweden  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My and my boyfriend have Spotify family setup t...
  • Elena
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Paying for both premium and family

Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.

  • Casual Listener
  • Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.
  • Omertol_
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

Spotify can't verify i'm a student

PlanPremium Macbook Pro late 2016Operating SystemiOS 10 I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan. I went to the page to try and change it, I put in my inof and my school is...

  • Newbie
  • Plan Premium   Macbook Pro late 2016 Operating System iOS 10   I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan....
  • Billy-J
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

My mobile number is not accepted in premium for student

PlanFree/PremiumCountry DeviceOppo A3SOperating SystemAndroid Oreo 8.1 My Question or IssueMy plan is premium for student phone bill but when I register my mobile number, it says that there's something wrong. *community rock star edit - removed perso...

  • Visitor
  •   Plan Free/Premium Country   Device Oppo A3S Operating System Android Oreo 8.1   My Question or Issue My plan is premium for student phone bill but when I register my mobil...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

AT&T thanks Premium 6mo free trail will not work.

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried for the past 2 weeks to redeem a 6mo free trial with my AT&T thanks gold member rewa...

  • Visitor
  • Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried for...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update my billing details

can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it. PlanPremiumEgypt Devicemacosx

  • Visitor
  • can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it.      Plan Premium Egypt   Device macosx   ...
  • Elena
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will upgrade to premium give me back my playlists ?

Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium.But first I want to know if I'll get my playlists that took years to compile back,or will all the rubbish that has accumulated still be there ?

  • Visitor
  • Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium. But first I want to know if I'll get my playlists that took years to compile back, or will all th...
  • Elena
  • Moderator
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for Premium

PlanFreeCountryGermanyOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, So I have this problem where I got charged for premium even though I currently do not use any Spotify Premium. My last Spotify Premium was/is on another account...

  • Visitor
  • Plan Free Country Germany Operating System Android Oreo, Windows 10   My Question or Issue Hello,   So I have this problem where I got charged for premium even though I currently ...
  • Ivan
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Need a larger premium plan

PlanPremiumCountryUSDeviceany Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI really need a larger spotify family plan. I need to have at least 10 users.Is there anyway you can accommodate that? Thank you,Gloria Watson

  • Newbie
  • Plan Premium Country US Device any  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I really need a larger spotify family plan. I need to have...
  • Billy-J
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Premium Plus wanted
  • 330 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changed for DUO Plan but blank page on Duo menu

DuoPremiumFrance DeviceALLMy Question or Issue Hi team, I have switch today from a solo plan for a duo one, on my account it seems that the change has been done however when click on the left and side on Spotify Duo premium button ( on my account ) I...

  • Casual Listener
  • Duo Premium France   Device ALL My Question or Issue   Hi team,   I have switch today from a solo plan for a duo one, on my account it seems that the change has been done how...
  • Elena
  • Moderator
  • 904 Views
  • 3 replies
  • 0 likes
  • 904 Views
  • 3 replies
  • 0 likes