Solved!! Listen to different playlists at the same time with Premium Duo
Moderator
118953 Views
36 replies
0 likes
- 118953 Views
- 36 replies
- 0 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Solved!! How do I buy more listening hours for audiobooks
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
149463 Views
69 replies
10 likes
Premium for Family
- 149463 Views
- 69 replies
- 10 likes
Solved!! Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
95098 Views
89 replies
4 likes
- 95098 Views
- 89 replies
- 4 likes
Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
293849 Views
162 replies
13 likes
- 293849 Views
- 162 replies
- 13 likes
Upgrade to Family with existing premium with 1 year payment
PlanPremium to Family CountryGermanyMy Question or Issue Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family. What will happen to my already payed premium?
Plan Premium to Family Country Germany My Question or Issue Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family. ...
Spotify Star
416 Views
1 replies
0 likes
- 416 Views
- 1 replies
- 0 likes
Superuser Contribution I had family plan, but my payment method stopped working. Now, I'm "not eligible for family plan"...
I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?
I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?
Spotify Legend
622 Views
3 replies
0 likes
- 622 Views
- 3 replies
- 0 likes
Superuser Contribution Advertisements Galore!
I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this advertisement which goes on for more than 30 seconds and then hope that I do not hear an...
I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this advertisement which goes on for...
Spotify Legend
399 Views
1 replies
0 likes
- 399 Views
- 1 replies
- 0 likes
Premium to Duo Country Change
PlanPremium, DuoCountrySingapore, India My Question or IssueHi, I currently have a Spotify Premium Account in Singapore linked to a Singapore credit card. I've recently moved to India with my wife, and we live at the same address. I sent up Spotify D...
Plan Premium, Duo Country Singapore, India My Question or Issue Hi, I currently have a Spotify Premium Account in Singapore linked to a Singapore credit card. I've recently moved to Indi...
Spotify Star
628 Views
1 replies
0 likes
- 628 Views
- 1 replies
- 0 likes
Superuser Contribution Samsung a51 6 Month premium not eligible
PlanFreeCountryUnited KingdomDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueWhen i go to the spotify app and click the 6 month free premium offer, it takes me to the page and it says i am not eligible for the offer. Phone was ...
Plan Free Country United Kingdom Device Samsung Galaxy A51 Operating System Android 10 My Question or Issue When i go to the spotify app and click the 6 month free premium offer, it ...
Moderator
602 Views
1 replies
0 likes
- 602 Views
- 1 replies
- 0 likes
Superuser Contribution Plan duo admin issue
Plan Premium DuoCountryArgentina My Question Im having problems with my duo plan. Im the manager and im sharing my account with my brother, but he didnt use his account for a long time. Now he is trying to use his account again but apparently is not ...
Plan Premium Duo Country Argentina My Question Im having problems with my duo plan. Im the manager and im sharing my account with my brother, bu...
Spotify Legend
573 Views
1 replies
0 likes
- 573 Views
- 1 replies
- 0 likes
Solved!! Can't pay subscription
PlanStarted as Free, then as Premium.CountryRussiaDeviceSamsung SM-A505FN, but I tried to pay via WebsiteOperating SystemWindows 10 Pro My Question or IssueI started as Free. The first time I needed to pay subscription - I couldn't. I use Sberbank. A...
Plan Started as Free, then as Premium. Country Russia Device Samsung SM-A505FN, but I tried to pay via Website Operating System Windows 10 Pro My Question or Issue I started as Free....
Spotify Star
830 Views
3 replies
0 likes
- 830 Views
- 3 replies
- 0 likes
Superuser Contribution Free premium subscription for new users
User name31dt6ch3ukaetmbbzpcsl3wpox64PlanFreeCountryRussiaMy Question or IssueHello! My issue is, i don't have free premium subscription option for new users.I registered my account when I'm was use a MTS mobile provider. In that case i had a 6 moth ...
User name 31dt6ch3ukaetmbbzpcsl3wpox64 Plan Free Country Russia My Question or Issue Hello! My issue is, i don't have free premium subscription option for new users. I registered my account w...
Moderator
692 Views
3 replies
0 likes
- 692 Views
- 3 replies
- 0 likes
Unable to Cancel Starbucks Premium
Starbucks Partner -> Student PlanPremiumUSA iPhone XRiOS 14.3 --- I'm having issues canceling my Starbucks Partner subscription so that I can switch to a Student account. I recently left SBUX but my plan hasn't been canceled, and I was hoping to swit...
Starbucks Partner -> Student Plan Premium USA iPhone XR iOS 14.3 --- I'm having issues canceling my Starbucks Partner subscription so that I can switch to a Student a...
Spotify Star
2466 Views
1 replies
0 likes
Partner
Starbucks
- 2466 Views
- 1 replies
- 0 likes
Disconnected Facebook and Lost Email
PlanPremiumCountryUS My Question or IssueI am asking this question from a temporary free account, because I can not access my old premium account. My old account, which I still pay for and want to recover, was created using my Facebook profile. I dea...
Plan Premium Country US My Question or Issue I am asking this question from a temporary free account, because I can not access my old premium account. My old account, which I still pay f...
Community Legend
541 Views
1 replies
0 likes
- 541 Views
- 1 replies
- 0 likes
Superuser Contribution I pay for premium and still get adverts. HELP
Hello All.My understanding of the Premium service is that it's sole purpose is to remove the adverts. I decided to pay to use premium just before Joe Rogan moved to spotify from youtube last year. Since I've used premium I haven't had any adverts unt...
Hello All. My understanding of the Premium service is that it's sole purpose is to remove the adverts. I decided to pay to use premium just before Joe Rogan moved to spotify from youtube last year. ...
Regular
1535 Views
3 replies
9 likes
- 1535 Views
- 3 replies
- 9 likes
Followers
When I add a new track to an open playlist, do my followers receive a message about it?
When I add a new track to an open playlist, do my followers receive a message about it?
Community Legend
651 Views
3 replies
0 likes
- 651 Views
- 3 replies
- 0 likes
COMPARTIR SUSCRIPCIÓN CON AMIG@.
Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y me gustaría saber si puede haber algún tipo de susc...
Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y ...
Spotify Star
793 Views
1 replies
1 likes
- 793 Views
- 1 replies
- 1 likes
Premium Promo for Samsung
PlanFree for NowCountry DeviceSamsung Galaxy S10Operating SystemIOS 10 My Question or IssueAn offer for 6 months of premium through Samsung is available on the device listed above. Can I access premium on my other devices as well during the promo per...
Plan Free for Now Country Device Samsung Galaxy S10 Operating System IOS 10 My Question or Issue An offer for 6 months of premium through Samsung is available on the device li...
Spotify Star
770 Views
1 replies
0 likes
samsung promo
six months
- 770 Views
- 1 replies
- 0 likes
Superuser Contribution Vodafone to Spotify Duo
My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts to a Premium Duo plan. I am aware that we can not ...
My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts...
Visitor
2196 Views
2 replies
0 likes
Premium
- 2196 Views
- 2 replies
- 0 likes
Credit towards duo but still charged 12.99
I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live chat?
I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live...
364 Views
0 replies
0 likes
- 364 Views
- 0 replies
- 0 likes
Superuser Contribution Not eligible for Duo anymore
PlanPremium DuoCountryFranceDeviceGalaxy A10, Windows 10 Laptop, Echo DotOperating SystemAndroid, Windows 10, Amazon Alexa (?) My Question or IssueHi, My latest payment got declined by my card because I had reached the payment limit, so I raised it a...
Plan Premium Duo Country France Device Galaxy A10, Windows 10 Laptop, Echo Dot Operating System Android, Windows 10, Amazon Alexa (?) My Question or Issue Hi, My latest paym...
Moderator
739 Views
1 replies
0 likes
Duo
eligible
Subscription
- 739 Views
- 1 replies
- 0 likes
Superuser Contribution Disconnect from Facebook and still charge me
PlanPremium My Question or IssueThis is not the account I use for payment.Just ask some questions.Is it normal to charge me if I have already disconnect from Facebook?As far as I remember, if you registered Spotify with Facebook account, then you log...
Plan Premium My Question or Issue This is not the account I use for payment. Just ask some questions. Is it normal to charge me if I have already disconnect from Facebook? As far as I r...
Spotify Legend
426 Views
1 replies
0 likes
- 426 Views
- 1 replies
- 0 likes
Superuser Contribution My subscription got cancelled and I can't subscribe again
PlanTrying to get back to PremiumCountryBrazilDeviceProblem on Desktop and on Asus Zenphone 2My Question or IssueBetween 5 and 6 of january 2021, my Premium got cancelled and I can't subscribe again. When I try, I get a message that says that there w...
Plan Trying to get back to Premium Country Brazil Device Problem on Desktop and on Asus Zenphone 2 My Question or Issue Between 5 and 6 of january 2021, my Premium got cancelled and I can't su...
Casual Listener
777 Views
3 replies
0 likes
- 777 Views
- 3 replies
- 0 likes
Double charges for a year, won't get money back
PremiumSweden I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscription and that that account was created through Facebook. I had ...
Premium Sweden I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscript...
479 Views
0 replies
0 likes
doublecharges
- 479 Views
- 0 replies
- 0 likes