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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128858 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57170 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232308 Views
144 replies
13 likes
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...
Spotify Star
1711 Views
2 replies
0 likes
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido??
Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela indiv...
Spotify Legend
361 Views
1 replies
1 likes
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I paid 155.40 Swiss Francs which of course I don't want to los...
Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I ...
Spotify Star
343 Views
1 replies
1 likes
PlanFree/PremiumCountryCroatiaDeviceSamsungOperating SystemAndroid My Question or IssueIm having the free account for one month and then I will be automatically changed to Premium. I will be charged 8EUR but I want to be charged in USD. I have a Revo...
Plan Free/Premium Country Croatia Device Samsung Operating System Android My Question or Issue Im having the free account for one month and then I will be automatically changed to Pr...
Moderator
1778 Views
4 replies
0 likes
I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I don´t find any site in which I can complain about i...
I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I ...
Moderator
497 Views
3 replies
0 likes
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
Spotify Legend
441 Views
1 replies
0 likes
When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to give my sib the Premium Discount. What can I do?PlanP...
When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to gi...
Casual Listener
507 Views
2 replies
0 likes
PlanFreeCountryUSDeviceSamsung Galaxy S10 Operating SystemAndroid 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen and the 6 month Samsung trial won't work for me. Has the opportunity ended? I am c...
Plan Free Country US Device Samsung Galaxy S10 Operating System Android 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen an...
Spotify Star
786 Views
3 replies
1 likes
PlanFree/PremiumCountryBelarusDeviceDesktop PC, Chrome 84.0.4147Operating SystemWindows 10 My Question or IssueI'm trying to pay for the Premium and area with Pay Method isn't shown. I can see error in the console (please see screenshot attached)
Plan Free/Premium Country Belarus Device Desktop PC, Chrome 84.0.4147 Operating System Windows 10 My Question or Issue I'm trying to pay for the Premium and area with Pay Method...
Spotify Legend
1268 Views
4 replies
1 likes
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service ...
Moderator
607 Views
3 replies
0 likes
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
410 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used a gift card yesterday and I’m still on the free version of Spotify, my gift card succe...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
Spotify Star
554 Views
4 replies
0 likes
PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...
Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10) My Question or Issue I have already tried to pay the premium with 4 differ...
Spotify Legend
416 Views
2 replies
0 likes
PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...
Plan Premium Country UK Device Have tried on Samsung phone & on Mac Operating System OS X El Capitan My Question or Issue I am trying to update the payment de...
Spotify Legend
420 Views
1 replies
1 likes
Meu desconto universitário não está ativo, quando tento renovar ele diz que ja utilizei o beneficio, entretanto, faz apenas 1 ano que possuo a conta no spotify e não possuo mais de uma conta.
Meu desconto universitário não está ativo, quando tento renovar ele diz que ja utilizei o beneficio, entretanto, faz apenas 1 ano que possuo a conta no spotify e não possuo mais de uma conta.
Spotify Star
668 Views
1 replies
0 likes
PlanPremium DuoCountryUnited KingdomDeviceIphone 7/MacOperating System(iOS) My Question or IssueI bought spotify premium duo a couple of months ago, but my boyfriend is unable to use it, as whenever he presses the invite link it says "There was a pro...
Plan Premium Duo Country United Kingdom Device Iphone 7/Mac Operating System (iOS) My Question or Issue I bought spotify premium duo a couple of months ago, but my boyfriend is unabl...
Moderator
14067 Views
11 replies
1 likes
PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...
Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10 My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...
Composer
1002 Views
1 replies
0 likes
PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...
Plan Free/Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Casual Listener
486 Views
2 replies
0 likes
PlanPremiumCountryIndiaDeviceiPhone XSMy Question or IssueSo my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, the original account was for a year, and the Family Plan got added to it, ...
Plan Premium Country India Device iPhone XS My Question or Issue So my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, t...
Casual Listener
938 Views
4 replies
0 likes
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In two days, I'll have to pay the first month of my subscrip...
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In...
Casual Listener
562 Views
2 replies
0 likes
