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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145609 Views

69 replies

10 likes

Premium for Family
  • 145609 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90925 Views

89 replies

4 likes

  • 90925 Views
  • 89 replies
  • 4 likes

Superuser Contribution Not eligible for Duo anymore

PlanPremium DuoCountryFranceDeviceGalaxy A10, Windows 10 Laptop, Echo DotOperating SystemAndroid, Windows 10, Amazon Alexa (?) My Question or IssueHi, My latest payment got declined by my card because I had reached the payment limit, so I raised it a...

Casual Listener

Plan Premium Duo Country France Device Galaxy A10, Windows 10 Laptop, Echo Dot Operating System Android, Windows 10, Amazon Alexa (?)   My Question or Issue Hi,   My latest paym...

Novy

Moderator

729 Views

1 replies

0 likes

Duo
eligible
Subscription
  • 729 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnect from Facebook and still charge me

PlanPremium My Question or IssueThis is not the account I use for payment.Just ask some questions.Is it normal to charge me if I have already disconnect from Facebook?As far as I remember, if you registered Spotify with Facebook account, then you log...

Newbie

Plan Premium   My Question or Issue This is not the account I use for payment. Just ask some questions. Is it normal to charge me if I have already disconnect from Facebook? As far as I r...

Mihail

Spotify Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription got cancelled and I can't subscribe again

PlanTrying to get back to PremiumCountryBrazilDeviceProblem on Desktop and on Asus Zenphone 2My Question or IssueBetween 5 and 6 of january 2021, my Premium got cancelled and I can't subscribe again. When I try, I get a message that says that there w...

Casual Listener

Plan Trying to get back to Premium Country Brazil Device Problem on Desktop and on Asus Zenphone 2 My Question or Issue Between 5 and 6 of january 2021, my Premium got cancelled and I can't su...

amexa_

Casual Listener

770 Views

3 replies

0 likes

  • 770 Views
  • 3 replies
  • 0 likes

Double charges for a year, won't get money back

PremiumSweden I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscription and that that account was created through Facebook. I had ...

Visitor

Premium Sweden   I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscript...

472 Views

0 replies

0 likes

doublecharges
  • 472 Views
  • 0 replies
  • 0 likes

Money deducted twice but no premium subscription given

PlanPremium (Student)CountryIndiaDevice(OnePlus 7, Acer Predator G3-572)Operating System(Android 10, Windows 10) My Question or IssueI tried to upgrade to premium (student) plan twice from my android phone and then for the third time from my laptop b...

Visitor

Plan Premium (Student) Country India Device (OnePlus 7, Acer Predator G3-572) Operating System (Android 10, Windows 10)   My Question or Issue I tried to upgrade to premium (student) p...

Billy-J

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo long distance relationship

I'm currently on a Premium plan in the UK. I want to upgrade to a Duo account to include my partner, who I'm in a long-distance relationship with. She lives in the US. Am I able to do that?

Newbie

I'm currently on a Premium plan in the UK. I want to upgrade to a Duo account to include my partner, who I'm in a long-distance relationship with. She lives in the US.   Am I able to do that?

Billy-J

Spotify Star

3099 Views

1 replies

1 likes

  • 3099 Views
  • 1 replies
  • 1 likes

Payment

I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Spotify account to make my payment. Yesterday I check...

Newbie

I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Sp...

Maxim

Spotify Star

923 Views

1 replies

0 likes

  • 923 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution upgraded to premium and spotify app does not work anymore

I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...

Casual Listener

I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1   I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or ...

Jeremy

Spotify Legend

2010 Views

5 replies

0 likes

Help
  • 2010 Views
  • 5 replies
  • 0 likes

Superuser Contribution Samsung Galaxy Tab A7 6 month Spotify not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Tab A7 10.4 (2020) My Question or IssueAfter linking my Samsung account to my Spotify account I went to premium and didn't see the 6 month premium trial there this tablet is less than 2 weeks old and I n...

Casual Listener

Plan Free/Premium Country USA Device Samsung Galaxy Tab A7 10.4 (2020)    My Question or Issue After linking my Samsung account to my Spotify account I went to premium and didn't se...

CarlosE

Spotify Legend

2049 Views

5 replies

0 likes

  • 2049 Views
  • 5 replies
  • 0 likes

Superuser Contribution Received a Spotify Hulu email?

PlanPremium for students with headspace CountryUnited KingdomDeviceiPhone XR, MacBook Pro, PS5Operating SystemiOS 14.3 My Question or IssueI received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.” ...

Casual Listener

  Plan Premium for students with headspace  Country United Kingdom Device iPhone XR, MacBook Pro, PS5 Operating System iOS 14.3   My Question or Issue I received an email sa...

Ivan

Spotify Legend

1564 Views

7 replies

0 likes

  • 1564 Views
  • 7 replies
  • 0 likes

Superuser Contribution Trouble Updating Payment Information

The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9,...

Newbie

The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan  &nb...

Ivan

Spotify Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gift cards don't work

I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

Newbie

I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it. Plan Free/Premium Country   Device (iPhone 8, Samsung Gal...

Ivan

Spotify Legend

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly payment option for spotify premium

Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me know how to access my yearly plan. Plan: PremiumCountry: Greec...

Casual Listener

Dear Spotify community,   I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me kn...

Eni

Moderator

1159 Views

3 replies

0 likes

Annual subscription
Premium
  • 1159 Views
  • 3 replies
  • 0 likes

Why do i see suggestions based on my partners account on duo plan?

I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music for our kids. They are in Release Radar and Discov...

Regular

I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music...

Bittencourt

Spotify Star

2621 Views

1 replies

0 likes

  • 2621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction Failed, but money deducted from bank.

CountryIndia My Question or Issue I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I also tried login-out and in but it was of no use. Any Ideas on how I can get my mo...

Casual Listener

  Country India   My Question or Issue   I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I als...

Eni

Moderator

2845 Views

3 replies

1 likes

  • 2845 Views
  • 3 replies
  • 1 likes

Superuser Contribution Annual premium plan not showing (URGENT)

PlanPremiumCountryIndia DeviceMacBook Pro mid 2019/ OnePlus 7 Pro My Question or Issue I wish to switch from the monthly premium plan to the annual premium plan and I need to do it today, but I cannot find the option anywhere for an annual plan, only...

Visitor

Plan Premium Country India   Device MacBook Pro mid 2019/ OnePlus 7 Pro   My Question or Issue   I wish to switch from the monthly premium plan to the annual premium plan and...

user-removed

Not applicable

1227 Views

3 replies

0 likes

  • 1227 Views
  • 3 replies
  • 0 likes

I cant cancel my subscription, my account has no edit mode

Plan FreeCountry DK Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have logged on phone and computer PC and can't cancel my subscription or make any changes...

Visitor

Plan Free Country DK   Device: all  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I ...

Billy-J

Spotify Star

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Why advertising?

PlanPremium DuoCountryParaguayDeviceiPhone 8, PC, XiaomiOperating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have spotify premium duo but is there advertising on both accounts? Why advertising?

Visitor

Plan Premium Duo Country Paraguay Device iPhone 8, PC, Xiaomi Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue I have spotify premium duo but is there adve...

Billy-J

Spotify Star

1017 Views

1 replies

0 likes

Premium
  • 1017 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] US customer preferential treatment over UK customers

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace? Do you think is little of your UK customer base?

Visitor

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace?  Do you t...

Maxim

Spotify Star

722 Views

1 replies

0 likes

All Platforms
Other
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says that my method is FREE even I am using Premium.

I am using Spotify premium and my bank sends me the receipts of my payments every month. By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it says that I'm using Spotify free. I am sure that I have o...

Visitor

I am using Spotify premium and my bank sends me the receipts of my payments every month.  By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it...

Jeremy

Spotify Legend

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes