Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125995 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52039 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223609 Views
139 replies
12 likes
How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
Visitor
16270 Views
6 replies
0 likes
But showing it over and over is spam! I already pay! And Spotify is spamming me!
But showing it over and over is spam! I already pay! And Spotify is spamming me!
Spotify Star
426 Views
1 replies
0 likes
My Question or IssueMy daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free trial. My daughter cannot remember her login details so she cannot canc...
My Question or Issue My daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free tr...
Spotify Star
316 Views
1 replies
0 likes
PlanPremium DuoCountryOne American Phone, One Swedish phone.Living in the US. Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question is that if me and my girlfriend who lives together will be eligible for Premi...
Plan Premium Duo Country One American Phone, One Swedish phone. Living in the US. Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or ...
Casual Listener
1573 Views
2 replies
0 likes
I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when playing music. So its safe to say that my premium has...
I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when pl...
Moderator
363 Views
1 replies
0 likes
Hi,I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?Thanks,James
Hi, I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?...
Spotify Legend
698 Views
2 replies
0 likes
Hi everybody,I want to leave my premium family account (Linked with my fb account) to open a new one.I’d like to know if all my playlists are going to be saved when i’ll leave the family account and if I’m going to find them when I’ll open the new pl...
Hi everybody, I want to leave my premium family account (Linked with my fb account) to open a new one. I’d like to know if all my playlists are going to be saved when i’ll leave the family ac...
Spotify Star
528 Views
1 replies
1 likes
PlanPremiumCountryMalaysiaDeviceMacbook Pro 2019Operating SystemmacOS Catalina Version 10.15.2 My Question or Issue I was initially subscribed to Spotify Premium Plan. I want to change to Spotify Premium Family plan but was unable to do so as I'm get...
Plan Premium Country Malaysia Device Macbook Pro 2019 Operating System macOS Catalina Version 10.15.2 My Question or Issue I was initially subscribed to Spotify Premium Plan....
Spotify Star
354 Views
1 replies
0 likes
Plan: PremiumCountry: UKDevice: iPhone 11Operating System: iOS 13.6My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it shows premium but that’s about it.
Plan: Premium Country: UK Device: iPhone 11 Operating System: iOS 13.6 My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it s...
Spotify Star
758 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroidMy Question or IssueHi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom Samsung. I was already paying for Premium before receiving this offer, and di...
Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android My Question or Issue Hi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom ...
Casual Listener
600 Views
2 replies
0 likes
Hello, I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter. Best regards, Pedro Patrício
Hello, I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter. Best re...
Spotify Star
1584 Views
6 replies
0 likes
Howdy y'all, I'm from the Philippines and currently have a student discount. I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method is using a virtual credit card app named PayMaya. I'm plann...
Howdy y'all, I'm from the Philippines and currently have a student discount. I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method...
Spotify Star
1066 Views
3 replies
0 likes
I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an option I can choose from. Only credit card or pay pal. ...
I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an opti...
Casual Listener
559 Views
2 replies
0 likes
Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said invalid error. When I go to my profile, I do not see an ...
Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said inval...
Spotify Star
831 Views
5 replies
0 likes
It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this stop happening. I do not want to cancel my account, s...
It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this st...
Spotify Legend
448 Views
1 replies
0 likes
Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Premium deze maand nog heb. Hoe kan dit?
Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Prem...
Spotify Star
585 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI try to subscribed yesterday the 2 months for php 149 (pay by mobile). I contacted globe ser...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I try t...
Moderator
868 Views
5 replies
0 likes
PlanFree/PremiumCountryNetherlands DeviceUnrelatedOperating SystemUnrelated My Question or IssueHi, As of this morning while I was cycling to my work I suddenly got commercials again. Somehow Spotify reverted my account from Premium to Free as of thi...
Plan Free/Premium Country Netherlands Device Unrelated Operating System Unrelated My Question or Issue Hi, As of this morning while I was cycling to my work I sudden...
Spotify Legend
381 Views
1 replies
1 likes
I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one question I want to know: what is the logic of your regional pr...
I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one ques...
Visitor
1202 Views
3 replies
6 likes
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided previously to try to get them to speak to each other...
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided p...
Regular
1076 Views
4 replies
0 likes
