Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62451 Views
43 replies
3 likes

62451 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Premium activated with mobile provider but am still free

PlanFree/PremiumCountryNew ZealandDeviceSamsung S8Operating SystemAndroid My Question or IssueAm currently activated premium with spark mobile but when i go on spotify, im still on free spotify

Limbo97
Casual Listener
Plan Free/Premium Country New Zealand Device Samsung S8 Operating System Android My Question or Issue Am currently activated premium with spark mobile but when i go on spotif...
2019-08-17 10:15:27 AM
2019-08-20 5:47:50 PM
Jose_M
Spotify Star
782 Views
4 replies
1 likes

782 Views
4 replies
1 likes

You are not eligible for this payment method

HiIm trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money in my account.

chapmandrew
Visitor
Hi Im trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money i...
2019-08-19 12:46:52 PM
2019-08-20 3:05:13 PM
OneByBoo
Roadie
736 Views
1 replies
0 likes

736 Views
1 replies
0 likes

dont know my current subscription

I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't know what my current plan is and if I am still on th...

7fe9w9twwhqqc
Visitor
I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't k...
2019-08-20 1:48:53 PM
2019-08-20 3:02:30 PM
OneByBoo
Roadie
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Wrong renewal date. Less Premium, than I paid for

PlanPremiumCountryGermanyDeviceDesktop / SmartphoneOperating SystemWindows / Android 9 My Question or IssueSo... I've been using a prepaid SIM card as my method of payment up until the 19th of July, which is when the subscription ran out and wasn't r...

anarki8
Casual Listener
Plan Premium Country Germany Device Desktop / Smartphone Operating System Windows / Android 9 My Question or Issue So... I've been using a prepaid SIM card as my method of pa...
2019-08-18 11:12:30 AM
2019-08-20 2:50:24 PM
OneByBoo
Roadie
352 Views
3 replies
0 likes

352 Views
3 replies
0 likes

Changed payment method

I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?

KyuriL
Visitor
I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?
2019-08-20 3:00:12 AM
2019-08-20 4:39:47 AM
Billy-J
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Can't redeem gift card

PlanFree/PremiumCountryMexicoDevice(iPhone 7 Plus, HP Pavilion 23)Operating System(iOS 12.3.1, Windows 10) My Question or IssueYesterday (August 18, 2019) I purchased a gift card for $300.00 Mexican pesos in a Oxxo store and when I tried to redeem it...

ToyotaLasagna
Casual Listener
Plan Free/Premium Country Mexico Device (iPhone 7 Plus, HP Pavilion 23) Operating System (iOS 12.3.1, Windows 10) My Question or Issue Yesterday (August 18, 2019) I purchased a gift ...
2019-08-19 9:46:38 PM
2019-08-19 11:51:19 PM
Brunelicia
Community Legend
1218 Views
3 replies
0 likes

1218 Views
3 replies
0 likes

Change Method Of Payment On Account For Already Charged Sub

Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new card? Thank you!

Bcca
Visitor
Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new c...
2019-08-19 7:45:55 PM
2019-08-19 10:44:45 PM
Brunelicia
Community Legend
769 Views
1 replies
0 likes

769 Views
1 replies
0 likes

Solved!! Upgrading From Premium to Family

I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my current subscription. Just making sure so i'm not ch...

Staincheese
Visitor
I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my c...
2019-08-19 9:03:29 PM
2019-08-19 9:06:39 PM
Brunelicia
Community Legend
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

Solved!! Premium Family

Hi There,We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the kids have logged on with their own free Spotify accou...

Hilary
Casual Listener
Hi There, We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the ...
2019-08-19 5:49:07 PM
2019-08-19 7:29:42 PM
Brunelicia
Community Legend
306 Views
3 replies
0 likes

306 Views
3 replies
0 likes

Charged twice for one month

I just was charged twice for this month's spotify premium. Can I be refunded the extra month's fee? That additional 9$ charge is not much, but to me it's going tomake me miss a bill I need to pay- please refund it- I do not want 2 months of a subscri...

jkcazy
Visitor
I just was charged twice for this month's spotify premium. Can I be refunded the extra month's fee? That additional 9$ charge is not much, but to me it's going tomake me miss a bill I need to pay- pl...
2019-08-19 5:42:29 PM
2019-08-19 6:05:23 PM
Brunelicia
Community Legend
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Spotify Premium & Hulu Deal

I signed up for the Premium plan that included Hulu back in the Spring. I linked the accounts to ensure I was paying one flat fee for both services. In July my Hulu plan stopped working and needed a new payment method. Was the Premium offer just a tr...

beachscg510
Visitor
I signed up for the Premium plan that included Hulu back in the Spring. I linked the accounts to ensure I was paying one flat fee for both services. In July my Hulu plan stopped working and needed a ...
2019-08-19 4:25:10 PM
2019-08-19 4:38:11 PM
Billy-J
Spotify Star
268 Views
1 replies
0 likes

268 Views
1 replies
0 likes

Student Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

kMasso
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-08-19 9:39:18 AM
2019-08-19 11:10:45 AM
Billy-J
Spotify Star
265 Views
1 replies
0 likes

265 Views
1 replies
0 likes

Family cannot redeem code

Trying to redeem a family code on Mac laptop continually gets an error. Something went wrong please try again.

Paul1975
Visitor
Trying to redeem a family code on Mac laptop continually gets an error. Something went wrong please try again.
2019-08-15 4:54:14 PM
2019-08-19 6:35:30 AM
Billy-J
Spotify Star
316 Views
3 replies
0 likes

316 Views
3 replies
0 likes

Had Hulu now won't work

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up to attach Hulu to my Spotify account a few months back and have been paying for i...

NolasLilJinx
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signe...
2019-08-15 9:28:23 PM
2019-08-19 6:32:52 AM
Billy-J
Spotify Star
525 Views
2 replies
0 likes
Hulu
Hulu-spotify
Premium

525 Views
2 replies
0 likes

Prem w/hulu only works on phone

PlanPremium with huluCountry USA My Question or Issue:I signed up for Premium w/Hulu. I've been able to watch Hulu on my iphone just fine. I want to watch Hulu on my ipad, however, and it won't let me log in. I did have a Hulu account at one point, a...

aubbit
Visitor
Plan Premium with hulu Country USA My Question or Issue: I signed up for Premium w/Hulu. I've been able to watch Hulu on my iphone just fine. I want to watch Hulu on my ipad, howev...
2019-08-15 2:50:28 AM
2019-08-18 3:30:41 PM
Rene01
Community Legend
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

Plan Universitario

Tengo un plan universitario, sin embargo desde el mes pasado que me cobran el plan premiun normal, que sucedio con mi plan de estudiante?

inwishs
Visitor
Tengo un plan universitario, sin embargo desde el mes pasado que me cobran el plan premiun normal, que sucedio con mi plan de estudiante?
2019-08-16 12:10:18 AM
2019-08-18 3:09:34 PM
OneByBoo
Roadie
209 Views
1 replies
0 likes

209 Views
1 replies
0 likes

[Subscription] Website shows premium being $99,00

So y'all might want to fix this. two pages show $99,00 for a month of premium

mewbot3000
Newbie
So y'all might want to fix this. two pages show $99,00 for a month of premium
2019-03-22 9:17:27 PM
2019-08-18 9:18:15 AM
KatesHere
Community Legend
282 Views
1 replies
0 likes
Subscription

282 Views
1 replies
0 likes

does free hulu work if you're both a student and are associated with starbucks?

I get Spotify for free because i work with Starbucks, but before that I had a discounted Premium subscription with Spotify because I am a student. I had the free Hulu/Showtime bundle with the student discount. Now that I have both, why aren't I getti...

isabelledessa
Visitor
I get Spotify for free because i work with Starbucks, but before that I had a discounted Premium subscription with Spotify because I am a student. I had the free Hulu/Showtime bundle with the student...
2019-08-18 8:12:23 AM
2019-08-18 9:10:06 AM
KatesHere
Community Legend
473 Views
1 replies
0 likes

473 Views
1 replies
0 likes

Student Premium is Ending

I have had the Student Premium for about 4 years now. I cannot renew it anymore because that is the max years you can get. What happens when it automatically switches to the Premium? Do I still get the perks of Hulu and Showtime?PlanPremium for Stude...

leslieberry
Visitor
I have had the Student Premium for about 4 years now. I cannot renew it anymore because that is the max years you can get. What happens when it automatically switches to the Premium? Do I still get t...
2019-08-17 5:02:53 AM
2019-08-17 7:32:21 AM
Billy-J
Spotify Star
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Lost my premium account

I lost my premium account but Spotify still charging me! I logged in and suddenly, all my playlists and premium account was gone. Could you please help me with that?

user-removed
Visitor
I lost my premium account but Spotify still charging me! I logged in and suddenly, all my playlists and premium account was gone. Could you please help me with that?
2019-08-16 7:32:02 PM
2019-08-16 11:59:41 PM
Billy-J
Spotify Star
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

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