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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53490 Views
  • 32 replies
  • 3 likes
  • 53490 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6863 Views
  • 23 replies
  • 2 likes
  • 6863 Views
  • 23 replies
  • 2 likes

Costs prolongation Spotify premium

PlanFree/PremiumCountryThe NetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy must we yearly pay 9,90 to prolong your excisting subscription on Spotify P...

  • Visitor
  • Plan Free/Premium Country The Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Can not activate student premiumt

PlanFree/Premium student idCountryTurkeyDeviceIphone xs maxOperating Systemlatest version of ios My Question or IssueI can not recieve the discount of student premium.Even though it is my first account, sheer id says that my sheer id is used.I am goi...

  • Visitor
  •   Plan Free/Premium  student id Country Turkey Device Iphone xs max Operating System latest version of ios   My Question or Issue I can not recieve the discount of student ...
  • Billy-J
  • Spotify Star
  • 604 Views
  • 1 replies
  • 0 likes
  • sheerID
    student. Subscription
  • 604 Views
  • 1 replies
  • 0 likes

My subscription!!!!

I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00     Plan Free/Premium Country   Device...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Can i use gift card if my account is not linked to any payment method?

dear all i just bought some spotify gift cards in the us and my account is not linked to any credit cards or paypal as all the cards are connected to a Chinese ID card. I wanna know will the gift cards work under the condition no payment method is re...

  • Visitor
  • dear all  i just bought some spotify gift cards in the us and my account is not linked to any credit cards or paypal as all the cards are connected to a Chinese ID card. I wanna know will the g...
  • Luan
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Additional offline devices

Hi, I would like to have my Spotify library available on more devices for offline listening. Is there a way to sign up for more offline devices?

  • Regular
  • Hi, I would like to have my Spotify library available on more devices for offline listening.  Is there a way to sign up for more offline devices?
  • Luan
  • Spotify Star
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Cant update payment method

I recently cancelled my spotify subscription, it says premium will end the 30th but I want to change the payment method now and its not allowing me, there is no update payment method button. What do I do?

  • Visitor
  • I recently cancelled my spotify subscription, it says premium will end the 30th but I want to change the payment method now and its not allowing me, there is no update payment method button. What do ...
  • Luan
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Gutschein einlösen bei laufendem Abo

Liebe Community, ich habe ein laufendes Abo mit Studentenrabatt. Nun erfolgte die letzte Abbuchung am 10.07.2019 und ich habe heute (12.07.2019) einen Gutschein über 10 Euro eingelöst. Ich weiß schon, dass der trotz des Studentenrabatts nur für einen...

  • Visitor
  • Liebe Community,   ich habe ein laufendes Abo mit Studentenrabatt. Nun erfolgte die letzte Abbuchung am 10.07.2019 und ich habe heute (12.07.2019) einen Gutschein über 10 Euro eingelöst. Ich w...
  • Luan
  • Spotify Star
  • 1152 Views
  • 1 replies
  • 0 likes
  • 1152 Views
  • 1 replies
  • 0 likes

Pago de premium desde el extranjero

PlanFreeCountryArgentina DeviceHuawei nuova 2iOperating SystemAndroid 8 My Question or IssueBuenos días, quisiera contratar el servicio Premium. Mi problema es que me encuentro en Malasia y no me deja realizar el pago ya que dice que el pais no coinc...

  • Newbie
  • Plan Free Country Argentina  Device Huawei nuova 2i Operating System Android 8   My Question or Issue Buenos días, quisiera contratar el servicio Premium.  Mi problema es qu...
  • Luan
  • Spotify Star
  • 2550 Views
  • 1 replies
  • 0 likes
  • 2550 Views
  • 1 replies
  • 0 likes

Spotify keeps asking me to pay premium every month even tho I already did.

PlanPremiumCountryTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 and iPhone 6 My Question or IssueSo, I've been a premium memeber for almost two years now. But recently, more specifically around the beginni...

  • Newbie
  • Plan Premium Country Turkey   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 and iPhone 6   My Question or Issue So, I've been a premium m...
  • Luan
  • Spotify Star
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Me cobraron el mes gratuito

Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?

  • Visitor
  • Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Error trying to redeem code

PlanPremiumCountryMexicoDeviceIphone 7, LenovoOperating System(iOS 12, Windows 10) My Question or IssueI want to redeem a giftcard I get and when I enter the code, shows an error. Can you help me please. Thanks.

  • Regular
  • Plan Premium Country Mexico Device Iphone 7, Lenovo Operating System (iOS 12, Windows 10)   My Question or Issue I want to redeem a giftcard I get and when I enter the code, shows an e...
  • Billy-J
  • Spotify Star
  • 3890 Views
  • 5 replies
  • 0 likes
  • 3890 Views
  • 5 replies
  • 0 likes

Student subscription not showing

I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charged from my account and Spotify doesn't show subscrip...

  • Casual Listener
  • I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charge...
  • Billy-J
  • Spotify Star
  • 602 Views
  • 3 replies
  • 0 likes
  • 602 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing credit card

Hi there I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?

  • Visitor
  • Hi there     I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
  • Katerina
  • Spotify Legend
  • 294526 Views
  • 300 replies
  • 7 likes
  • 294526 Views
  • 300 replies
  • 7 likes

SIGNING UP

Hi,i want to know if i can ACTIVATE SPOTIFY FREE even if i still dont have recived confirmation for SPOTIFY STUDENT.I want to be sure that if today i get SPOTIFY FREE then, next month (if confirmation wll arrive) i will pay just 4,99. thank you sorry...

  • Visitor
  • Hi, i want to know if i can ACTIVATE SPOTIFY FREE  even if i still dont have recived confirmation for SPOTIFY STUDENT. I want to be sure that if today i get SPOTIFY FREE then, next month (if c...
  • Keanu_C
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

My subscription request has been declined

Hello everyone! My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough funds in the card and it hasn't been expired yet. But I can't fi...

  • Newbie
  • Hello everyone!   My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough fund...
  • Luan
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium cancelation only for few months

Galaxy s7Operating SystemAndroid My Question or IssueIf I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or will the price be more expensive? Now it's 9.99€. I won't need i...

  • Visitor
  • Galaxy s7 Operating System Android  My Question or Issue If I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or ...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Resubscribed to Family Premium and reinvited account but all music and playlists are missing

I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is missing music/playlists. PlanPremiumCountryUSADevice(iPhone 8, S...

  • Visitor
  • I canceled my family premium subscription last week but decided to resubscribe today.  When I did, there were no family members so I reinvited my daughter.  When she logs in everything is m...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

I can't verify my adress

PlanFree/PremiumCountryCzech RepublicDeviceiPhone 6+Operating SystemiOS 10 My Question or IssueGood evening,I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about veri...

  • Visitor
  • Plan Free/Premium Country Czech Republic Device iPhone 6+ Operating System iOS 10   My Question or Issue Good evening, I'm writing because of a problem on my account. We had a Family ...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! I erased the code on the card . how can I get the code Back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • EthanS1
  • Community Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Can’t add any member to my family plan because it doesn't has an administrator

PlanFamily PremiumCountryBrazilDeviceiPhone XROperating SystemiOS 12 My Question or IssueI want to change my account but I can’t because there isn’t an administrator to add me again

  • Visitor
  • Plan Family Premium Country Brazil Device iPhone XR Operating System iOS 12   My Question or Issue I want to change my account but I can’t because there isn’t an administrator to add m...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes