Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69865 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133979 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
71743 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254988 Views
156 replies
13 likes
PlanPremiumCountry DeviceMultipleOperating SystemMultiple My Question or Issue When trying to link my Spotify Premium account to Hulu, there is no "Link Hulu account" button in my spotify account overview, nor is there any sort of button on my hulu a...
Plan Premium Country Device Multiple Operating System Multiple My Question or Issue When trying to link my Spotify Premium account to Hulu, there is no "Link Hulu accoun...
Spotify Legend
954 Views
3 replies
0 likes
PlanFamily PremiumCountry US My Question or Issue Hello, my wife and I are both students, so we qualify for the student promo of $5/mo., with access to Hulu and Showtime. Currently, I have a Premium Family Plan, at the rate of $15/mo., which does *no...
Plan Family Premium Country US My Question or Issue Hello, my wife and I are both students, so we qualify for the student promo of $5/mo., with access to Hulu and Show...
Spotify Legend
1580 Views
1 replies
0 likes
PlanFamilyCountry US My Question or Issuewhen I go to checkout at the google store it says code redeemed. Any idea what I have to do?
Plan Family Country US My Question or Issue when I go to checkout at the google store it says code redeemed. Any idea what I have to do?
Spotify Legend
1105 Views
3 replies
2 likes
My Question or IssueI can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong?Please help me.
My Question or Issue I can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong...
Spotify Legend
673 Views
3 replies
0 likes
Plan Premium Country Romania Device Samsung Galaxy S8 / Desktop Operating System Oreo 8.0, Windows 10 My Question or Issue After being late a week or so, I paid for my subscription in 31 October. Two weeks later, November 13 I was charged once again,...
Plan Premium Country Romania Device Samsung Galaxy S8 / Desktop Operating System Oreo 8.0, Windows 10 My Question or Issue After being late a week or so, I paid for my subscri...
Spotify Legend
468 Views
3 replies
0 likes
PlanFree/Premium Country USA My Question or Issue I want to upgrade my account from Premium to Premium Family. But I have my Premium valid until 12/23. I want to make sure if I upgrade today it won’t charge me right now. I know this question has been...
Plan Free/Premium Country USA My Question or Issue I want to upgrade my account from Premium to Premium Family. But I have my Premium valid until 12/23. I wan...
Roadie
287 Views
1 replies
0 likes
PlanPremiumCountryVietnam My Question or Issue I have been charge three times in my bank account for my Spotify Preminum. On the 1st of Dec, I got an email notice me that the payment wasn't successful and they will try again. But the money in my bank...
Plan Premium Country Vietnam My Question or Issue I have been charge three times in my bank account for my Spotify Preminum. On the 1st of Dec, I got an email ...
Spotify Legend
557 Views
5 replies
0 likes
Plan Premium Country Canada Device (iPhone 7 Plus, Google Home, Windows 10) Operating System (iOS 10, Windows 10) My Question or Issue Although I have a Premium Account, my Account Overview says that I have Spotify Free on both my Windows 10 laptop a...
Plan Premium Country Canada Device (iPhone 7 Plus, Google Home, Windows 10) Operating System (iOS 10, Windows 10) My Question or Issue Although I have a Premium...
Roadie
1022 Views
5 replies
0 likes
PlanFree/PremiumCountryUk My Question or Issue Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confirmed, it’s taken two £4.99 payments out, one of them is still pending. Wil...
Plan Free/Premium Country Uk My Question or Issue Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confir...
Spotify Legend
572 Views
1 replies
0 likes
I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not work.!
I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not wo...
Spotify Legend
294 Views
1 replies
0 likes
My Question or Issue Hi! Can I share premium benefits with someone else who does not live with me?
My Question or Issue Hi! Can I share premium benefits with someone else who does not live with me?
Community Legend
356 Views
1 replies
0 likes
PlanFree/PremiumCountry BeDeviceOneplus 3Operating SystemOxygen OS My Question or Issue A month ago i had the choice to pay with my paysafe card to buy premium but now i can't anymore did they delete paysafe card pay method or is there some kind of g...
Plan Free/Premium Country Be Device Oneplus 3 Operating System Oxygen OS My Question or Issue A month ago i had the choice to pay with my paysafe card to buy premium but ...
Casual Listener
25218 Views
2 replies
0 likes
Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium. Plantrying to be PremiumCountry BrasilDevice(iPhone 7S)Operating System(iOS ...
Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium. Plan tr...
Spotify Star
328 Views
1 replies
0 likes
My Question or Issue Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?
My Question or Issue Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?
Spotify Star
269 Views
1 replies
0 likes
I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me
I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me 🙂
Spotify Legend
326 Views
1 replies
0 likes
Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?
Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?
Spotify Legend
292 Views
1 replies
0 likes
Hello! Now, the title might not be the best to describe exactly what I'm looking for.I tried, first time, to get a student subscription, and it failed (blame it on the new system used by my University, that totally messed up my login credentials). Th...
Hello! Now, the title might not be the best to describe exactly what I'm looking for. I tried, first time, to get a student subscription, and it failed (blame it on the new system used by m...
Spotify Legend
264 Views
1 replies
0 likes
Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium.
Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium.
Spotify Legend
306 Views
1 replies
0 likes
Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been charged. My school is on the list ofc. Does anyone have a similar prob...
Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been char...
Spotify Legend
322 Views
1 replies
1 likes
I had tried to get the student discount since I was accepted into a college, but was unable to since I am not actually attending until fall. However, I was charged twice for the student subscription, and I'm still using a free account! How do I get m...
I had tried to get the student discount since I was accepted into a college, but was unable to since I am not actually attending until fall. However, I was charged twice for the student subscription,...
Spotify Legend
270 Views
1 replies
0 likes
