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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4371 Views
  • 23 replies
  • 2 likes
  • 4371 Views
  • 23 replies
  • 2 likes

Playing Spotify Premium over a speaker in an office environment

PlanPremiumCountry UKDevice Operating System My Question or Issue Can I legally play music from my Spotify premium account over a Sonos speaker in my office?

  • Casual Listener
  • Plan Premium Country  UK Device   Operating System     My Question or Issue  Can I legally play music from my Spotify premium account over a Sonos speaker in my off...
  • Maxim
  • Spotify Star
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Already paying premium via debit card, but now I have a spotify gift card that I want to use.

So I'm currently paying for premium via card, but I recently recieved a spotify gift card that I want to use. Do I have to cancel premium in order to use my gift card?PlanPremiumCountry USADeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows...

  • Casual Listener
  • So I'm currently paying for premium via card, but I recently recieved a spotify gift card that I want to use. Do I have to cancel premium in order to use my gift card? Plan Premium Country  ...
  • calinn
  • Composer
  • 2879 Views
  • 6 replies
  • 0 likes
  • 2879 Views
  • 6 replies
  • 0 likes

Premium Payment

PlanFree/PremiumCountry My Question or IssueI am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone please you are taking money and im not getting the service ??

  • Newbie
  • Plan Free/Premium Country       My Question or Issue I am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone...
  • calinn
  • Composer
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting for get accepted again on premium for students

I had a premium for students discount, but it got expired, so I requested again today, but tomorrow is the payment day and they will charge me 16 reais (I'm Brazilian), in that case the regular premium amount, should I cancel and wait for the request...

  • Newbie
  • I had a premium for students discount, but it got expired, so I requested again today, but tomorrow is the payment day and they will charge me 16 reais (I'm Brazilian), in that case the regular premi...
  • SergioDavid
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Somebody used my e-mail to make an account

Somebody used my e-maul to make an account (i don't know how this is possible). Now i tried to make my account, with this same e-mail, i could recover the password but it keeps the old person user name. I understand we can't change the user name, it ...

  • Newbie
  •       Somebody used my e-maul to make an account (i don't know how this is possible). Now i tried to make my account, with this same e-mail, i could recover the password but it keep...
  • SergioDavid
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unrecognized payment

I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedmy account, as I received an e-mail about that (through a...

  • Newbie
  • I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedm...
  • SergioDavid
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Sair do spotify plano familia

PlanPremium - plano familiarCountry BrasilDeviceMotorola Z2 play force editionOperating SystemAndroid 8.0.0 My Question or Issue Eu não tenho facebook para entrar em contato com a equipe Spotify e preciso sair do plano familiar, porém não tenho mais ...

  • Visitor
  •   Plan Premium - plano familiar Country  Brasil Device Motorola Z2 play force edition Operating System Android 8.0.0   My Question or Issue  Eu não tenho facebook para ...
  • Bittencourt
  • Spotify Star
  • 5461 Views
  • 3 replies
  • 0 likes
  • 5461 Views
  • 3 replies
  • 0 likes

Paypal payment is looping back

PlanFreeCountry Isreal DevicePCOperating System(Windows 10,etc.) My Question or IssueEach time I try to upgrade my account using PayPal (both accounts are from the same country) i'm thrown back to the payment page (https://www.spotify.com/il/purchase...

  • Casual Listener
  • Plan Free Country  Isreal  Device PC Operating System (Windows 10,etc.)   My Question or Issue Each time I try to upgrade my account using PayPal (both accounts are from the ...
  • Maxim
  • Spotify Star
  • 530 Views
  • 5 replies
  • 0 likes
  • 530 Views
  • 5 replies
  • 0 likes

Spotify Premium 9 Pesos for 3 Months but with additional 60 pesos charge

Spotify Usernameaccent345PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemWindows 10 My Question or Issue I just received the offer of Spotify of 9 Pesos for 3 months premium subscription on this day and subscribed to it on this v...

  • Visitor
  • Spotify Username accent345 Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Windows 10   My Question or Issue  I just received the offer of Spotify of...
  • r-rsewiw_4hz8
  • Casual Listener
  • 3353 Views
  • 4 replies
  • 0 likes
  • 3353 Views
  • 4 replies
  • 0 likes

If I've had the seven day free premium trial, can I still use the 3 months for 99p?

So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p thing? Thanks!

  • Casual Listener
  •   So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p t...
  • Jollof
  • Composer
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

My premium memership did not come

I paid 3 times a month for a 3-month campaign, but my premium membership did not come.

  • Casual Listener
  • I paid 3 times a month for a 3-month campaign, but my premium membership did not come.
  • Jollof
  • Composer
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Just got an in app message saying only 1 week left of premium.

PlanPremiumCountryUSDeviceGalaxy S8 & Google Pixel 2 XLOperating SystemAndroid Oreo My Question or Issue My wife and I both just opened our app and were greeted with a message saying that we only have 1 more week of premium and were being told we nee...

  • Newbie
  • Plan Premium Country US Device Galaxy S8 & Google Pixel 2 XL Operating System Android Oreo  My Question or Issue  My wife and I both just opened our app and were greeted w...
  • Jollof
  • Composer
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Duvida com a promção de 3 meses

Boa noite, tenho uma duvida muito grande. Aqui no brasil vende aqueles cartoes de R$17 reais (1 mes) nos supermercado. Se eu comprar um cartão desse eu consigo pegar a promoção de 3 meses ? ( paga 1 mes e ganha 3 meses gratis) . ou so comprando pelo ...

  • Newbie
  •   Boa noite, tenho uma duvida muito grande.  Aqui no brasil vende aqueles cartoes de R$17 reais (1 mes) nos supermercado. Se eu comprar um cartão desse eu consigo pegar a promoção de 3 mes...
  • DouglasDumontte
  • Music Fan
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Phone number or any help

Whenever I try to get premium, it keeps saying that it is loading, but it won't load.PlanPremium wantedCountry USA DeviceSamsung Galaxy S6Operating SystemIdkMy Question or Issue I want Spotify's phone number or help from someone.

  • Newbie
  • Whenever I try to get premium, it keeps saying that it is loading, but it won't load. Plan Premium wanted Country  USA  Device Samsung Galaxy S6 Operating System Idk My Question or...
  • Loxer
  • Community Legend
  • 395 Views
  • 1 replies
  • 1 likes
  • 395 Views
  • 1 replies
  • 1 likes

Superuser Contribution offre 3 mois pour fr.0.99

Bonjour, j'ai vu qu'il y avait une offre pour 3 mois à fr0.99 pour spotify premium, il y a t'il quelque chose de similaire pour un abonnement famille ?

  • Newbie
  •       Bonjour, j'ai vu qu'il y avait une offre pour 3 mois à fr0.99 pour spotify premium, il y a t'il quelque chose de similaire pour un abonnement famille ?  
  • SergioDavid
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Debit card was charged but did not register to Spotify.

Plan Premium Country Philippines Device Galaxy S7 Edge Operating System Android Nougat My Question or Issue Spotify charged my card for the monthly fee for the subsciption of Premium for Family. My balance was deducted Php 194.00 but Spotify still sa...

  • Newbie
  • Plan  Premium Country  Philippines Device Galaxy S7 Edge Operating System Android Nougat   My Question or Issue   Spotify charged my card for the monthly fee...
  • SergioDavid
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta regalo no valida en España

PlanFree/PremiumCountry España My Question or Issue Hola,Compré una tarjeta regalo y dice que el código no es valido en España. Como puedo cambiarlo?

  • Newbie
  •     Plan Free/Premium Country  España     My Question or Issue   Hola, Compré una tarjeta regalo y dice que el código no es valido en España. Como puedo cambi...
  • SergioDavid
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the 6 months free premium with Fido, but I can't log in as premium anymore.

PlanPremiumCountry CanadaDeviceHuawei P10 LiteOperating SystemAndroid 7.0 My Question or Issue I activated my 6 free months of Spotify through Fido two days ago, but when I went off offline mode today, I haven't been able to log on as premium.

  • Newbie
  • Plan Premium Country  Canada Device Huawei P10 Lite Operating System Android 7.0   My Question or Issue  I activated my 6 free months of Spotify through Fido two days ago, bu...
  • SergioDavid
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan de 0.99 por 3 meses

Pagué para tener 3 meses por 0.99 dólares y me cobró 5.99 dólares en la tarjeta!!! Qué carajos paso? @#$!!

  • Newbie
  • Pagué para tener 3 meses por 0.99 dólares y me cobró 5.99 dólares en la tarjeta!!! Qué carajos paso? @#$!!
  • SergioDavid
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes