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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59605 Views
  • 25 replies
  • 5 likes
  • 59605 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35494 Views
  • 19 replies
  • 2 likes
  • 35494 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26669 Views
  • 16 replies
  • 2 likes
  • 26669 Views
  • 16 replies
  • 2 likes

Superuser Contribution Won't accept expiration month/date

Hi, I've got a new card, but Spotify won't accept my expiration month/date. Though it's the correct one. Whatever should I do?

  • Newbie
  • Hi, I've got a new card, but Spotify won't accept my expiration month/date. Though it's the correct one. Whatever should I do?
  • Alfredo
  • Roadie
  • 1846 Views
  • 6 replies
  • 0 likes
  • 1846 Views
  • 6 replies
  • 0 likes

Superuser Contribution Payment Issue - Charged but on free

Hi I was going to start Student Premium and had entered my card details, but then I decided not to continue with filling in my details and I checked by banking and was charged, but my premium is still on free? When I clicked continue after card detai...

  • Newbie
  • Hi I was going to start Student Premium and had entered my card details, but then I decided not to continue with filling in my details and I checked by banking and was charged, but my premium is stil...
  • Alfredo
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same credit card another account

I used to have two accounts, one was a free subscription and the other premium then I canceled the premium one and now I want my free subscription to be premium but when I have to pay my credit card, which was the same with I paid the canceled subscr...

  • Newbie
  • I used to have two accounts, one was a free subscription and the other premium then I canceled the premium one and now I want my free subscription to be premium but when I have to pay my credit card,...
  • Alfredo
  • Roadie
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing billing country

I'm trying to change my country for spotify premium, but when I go to subscriptions and enter new payment details (as suggested here https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) it just tells me I need to change my cou...

  • Casual Listener
  • I'm trying to change my country for spotify premium, but when I go to subscriptions and enter new payment details (as suggested here https://support.spotify.com/us/article/How-can-I-change-my-co...
  • Alfredo
  • Roadie
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family premium data

I created my Spotify account with Fb, and my Facebook info is the same as the one in the premium family plan, but still can't get in Because they can't verificate that I live in the same house has everyone else. And when it ask me the info of the pla...

  • Newbie
  • I created my Spotify account with Fb, and my Facebook info is the same as the one in the premium family plan, but still can't get in Because they can't verificate that I live in the same house has ev...
  • Alfredo
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Change Country

Hi, Have just moved back to Australia from singapore and am trying to change payment details to an Australian credit card. When I do that I get prompted to change location to Australia, and when I do that I have to re-enter the card details, but ever...

  • Casual Listener
  • Hi,   Have just moved back to Australia from singapore and am trying to change payment details to an Australian credit card. When I do that I get prompted to change location to Australia, and ...
  • Alfredo
  • Roadie
  • 109 Views
  • 2 replies
  • 0 likes
  • 109 Views
  • 2 replies
  • 0 likes

Superuser Contribution How the **bleep** do I find the support for Spotify??

Spotify has taken money both for my Family account, a new one, AND for my old Premium!!! I refuse to pay double. Where can I find an adress to the support??

  • Visitor
  • Spotify has taken money both for my Family account, a new one, AND for my old Premium!!! I refuse to pay double. Where can I find an adress to the support?? 
  • Alfredo
  • Roadie
  • 231 Views
  • 5 replies
  • 1 likes
  • 231 Views
  • 5 replies
  • 1 likes

Student Discount + Hulu

Hey guys. Whole mess going on. Bad headache. Bare with me. Hulu signed out on my TV.Went onto Hulu's site to see why. It was disconnected from Spotify.Went to Spotify's site. It says its connected to Hulu, despite Hulu claiming otherwise.Disconnect f...

  • Casual Listener
  • Hey guys. Whole mess going on. Bad headache. Bare with me.   Hulu signed out on my TV. Went onto Hulu's site to see why.   It was disconnected from Spotify. Went to Spotify's site. &...
  • Tanker475
  • Casual Listener
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Changing from one plan to another mid month

Hi, so if I want to change my student plan to a family plan but I have already paid for the student plan I was wondering how I would be billed for the family plan. Would it be 14.99 for the plan or would it be 9.99 because I have already paid 4.99. I...

  • Newbie
  • Hi, so if I want to change my student plan to a family plan but I have already paid for the student plan I was wondering how I would be billed for the family plan. Would it be 14.99 for the plan or w...
  • Yilian
  • Newbie
  • 1676 Views
  • 1 replies
  • 0 likes
  • 1676 Views
  • 1 replies
  • 0 likes

Superuser Contribution WON'T ACCEPT STUDENT FILES

Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is working for me I'm almost ready to go back to apple m...

  • Casual Listener
  • Won't accept ANY of the student files I have so I can get the student rate. I've tried everything and they're not accepting it and it's in PDF format. I am a student at George Brown and nothing is wo...
  • SergioDavid
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 30 Day Trial

I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7.

  • Newbie
  • I signed up for the 30 day trail on the 28th of march and today it comes back telling me my free trial is done? Like I'm pretty sure i signed up for 30 days not 7. 
  • SergioDavid
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Unable to change my credit card whilst being in another country

Hello,I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on use), and the answer i get is always the same. "An er...

  • Regular
  • Hello, I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on ...
  • Maxim
  • Spotify Star
  • 185 Views
  • 5 replies
  • 0 likes
  • 185 Views
  • 5 replies
  • 0 likes

Student Account

I submitted a Student Account but got Charged like a normal Premium Account. I Want the Money back ...

  • Newbie
  • I submitted a Student Account but got Charged like a normal Premium Account. I Want the Money back ...
  • GillianDelvigne
  • Composer
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

How Can I avail the Premium Trial 30 Day Membership ?

Hi Guys,I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices and it still lets me use it, in India. My question is w...

  • Gig Goer
  • Hi Guys, I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices ...
  • augustya
  • Gig Goer
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

How do I cancel my subscription?

How do I cancel my subscription when i don't have access to a computer. I tried looking in the app but couldn't cancel and was charged over draft at my bank. Please help.

  • Newbie
  •  How do I cancel my subscription when i don't have access to a computer. I tried looking in the app but couldn't cancel and was charged over draft at my bank. Please help. 
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Paguei a conta no login errado

Eu estavatentando obter a minha conta premium para estudante, mas não me liguei que estava logado na conta do meu pai. como posso cancelar a assinatura e ativar em minha conta mesmo, no lugar da do meu pai?

  • Newbie
  • Eu estavatentando obter a minha conta premium para estudante, mas não me liguei que estava logado na conta do meu pai. como posso cancelar a assinatura e ativar em minha conta mesmo, no lug...
  • Bittencourt
  • Spotify Star
  • 952 Views
  • 1 replies
  • 0 likes
  • 952 Views
  • 1 replies
  • 0 likes

Why has my Premium account changed to basic by itself????

Hello!! I already pay for my Spotify Premium through my Vodafone entertainment package. Unfortunately, despite clicking through the relevant links, my Spotify on phone and laptop is the basic version - It just changed from Premium without notice. Bot...

  • Casual Listener
  • Hello!!   I already pay for my Spotify Premium through my Vodafone entertainment package.  Unfortunately, despite clicking through the relevant links, my Spotify on phone and laptop is...
  • Robert_W
  • Community Legend
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

Double/Triple payments

Hello, I really need to speak to someone regarding payments to my account. i should only be paying for 2 Spotify accounts but i have had 10 payments taken from my bank account in 2018 - this should only be 6. i need this sorted asap - i have spoken t...

  • Newbie
  • Hello, I really need to speak to someone regarding payments to my account. i should only be paying for 2 Spotify accounts but i have had 10 payments taken from my bank account in 2018 - this should o...
  • user-removed
  • Not applicable
  • 1153 Views
  • 1 replies
  • 0 likes
  • 1153 Views
  • 1 replies
  • 0 likes

How to update payment info for PlayStation Spotify subscription?

I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on PlayStation nor on a smart phone. I don’t have access...

  • Newbie
  • I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on Pl...
  • user-removed
  • Not applicable
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes