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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Alex
  • Moderator
  • 48425 Views
  • 20 replies
  • 4 likes
  • 48425 Views
  • 20 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30026 Views
  • 19 replies
  • 2 likes
  • 30026 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20951 Views
  • 6 replies
  • 1 likes
  • 20951 Views
  • 6 replies
  • 1 likes

14 the February deal not given ?

Hey I just got started my premium trial on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premium membership till today so I thought I would have the 60 ...

  • Visitor
  • Hey I just got started my premium trial  on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premiu...
  • Tom
  • Community Legend
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Deleting account

I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months so I though it was just a small glitch and I have s...

  • Newbie
  • I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months ...
  • Tom
  • Community Legend
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Solved!! Spotify in Korea

So I'm in Koreaand I want to use SpotifyI created an account for Spotifyand want to buy a premium accountbut since I'm in Korea I can't purchase itIs there a solution?

  • Newbie
  • So I'm in Korea and I want to use Spotify I created an account for Spotify and want to buy a premium account but since I'm in Korea I can't purchase it Is there a solution?
  • Maxim
  • Spotify Star
  • 1006 Views
  • 1 replies
  • 0 likes
  • 1006 Views
  • 1 replies
  • 0 likes

Vodafone Enertainment Pack to include Spotify and annual subscription

Hi folks, I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription directly with Spotify and so am unable to take up the offer. ...

  • Casual Listener
  • Hi folks,   I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription d...
  • Maxim
  • Spotify Star
  • 110 Views
  • 3 replies
  • 0 likes
  • 110 Views
  • 3 replies
  • 0 likes

Account was switched to Family plan without my consent

I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change.

  • Casual Listener
  • I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change. 
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Unknown person on account

I just discored this person in here, I believe my account has been compromised.

  • Casual Listener
  • I just discored this person in here, I believe my account has been compromised.
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Spotify just charged me the student membership without even doing the legibility test + no premium

Now I cannot make the test to prove legibility for the promo, I dont have premium and worse, my money is gone... Please help me.

  • Casual Listener
  • Now I cannot make the test to prove legibility for the promo, I dont have premium and worse, my money is gone...   Please help me.
  • beratbbk
  • Newbie
  • 198 Views
  • 4 replies
  • 0 likes
  • 198 Views
  • 4 replies
  • 0 likes

Way to listen on multiple devices on the same account?

My roommate has recently jumped into Spotify and I let him use my account for a while since without a phone I wasn't using my account as much, and we're usually together anyways so it just made sense. However, lately we've been running into the issue...

  • Newbie
  • My roommate has recently jumped into Spotify and I let him use my account for a while since without a phone I wasn't using my account as much, and we're usually together anyways so it just made sense...
  • jsannn
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Automatically shuffling when i press a song.

I have premium and most my music works but theres some songs that when i press it it wont playa nd will play a different song. I am a premium user and the songs i want to listen to wont play. As soon as i press the song it plays another song from my ...

  • Visitor
  • I have premium and most my music works but theres some songs that when i press it it wont playa nd will play a different song. I am a premium user and the songs i want to listen to wont play. As soon...
  • user-removed
  • Not applicable
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

Free one year spotify premium

I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement again and maybe it was a fraud in the first place. But is ...

  • Casual Listener
  • I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement ag...
  • hana_p
  • Casual Listener
  • 5587 Views
  • 4 replies
  • 1 likes
  • 5587 Views
  • 4 replies
  • 1 likes

Charged me 4 times

Spotify charged me 4.99 for the student discount 4 times when I signed up. Need to be reimbursed for that.

  • Newbie
  • Spotify charged me 4.99 for the student discount 4 times when I signed up. Need to be reimbursed for that.
  • Robert_W
  • Community Legend
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

I have been charged by months for an account never used before

How you can assist me to cancell it?I have only a reference number I have in my bank statement. Regards

  • Newbie
  • How you can assist me to cancell it? I have only a reference number I have in my bank statement.   Regards
  • EthanS1
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • charged by months
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! You got my credit card info from scribd.com without my consent

About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end date). Anyway, today I got a charge from spotify, and I know for sure tha...

  • Casual Listener
  • About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end da...
  • Andreas777
  • Newbie
  • 9421 Views
  • 7 replies
  • 0 likes
  • 9421 Views
  • 7 replies
  • 0 likes

Solved!! Hola, necesito ayuda!

No me acepta ninguna tarjeta para hacerme usuario premium

  • Newbie
  • No me acepta ninguna tarjeta para hacerme usuario premium
  • XAVIERHC
  • Newbie
  • 439 Views
  • 9 replies
  • 0 likes
  • 439 Views
  • 9 replies
  • 0 likes

Problems Paying 2 premium accounts (not family) via one paypal

Heyho, I have a premium subsciption for my spotify account via paypal.Now I wanted to pay for a friend of mine as well with the same paypal.Everytime I try to get through the paypal payment process using my friends account it kicks me out without any...

  • Casual Listener
  • Heyho,   I have a premium subsciption for my spotify account via paypal. Now I wanted to pay for a friend of mine as well with the same paypal. Everytime I try to get through the paypal paym...
  • Luke
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Student Discount problem

I heard about Student Discount from my friend. We didn't know that it was just for university/college students though. I followed the steps to get a premium acc and when I was done with giving payment info I was asked to confirm I'm a student and it ...

  • Casual Listener
  • I heard about Student Discount from my friend. We didn't know that it was just for university/college students though. I followed the steps to get a premium acc and when I was done with giving paymen...
  • bengtdiepie
  • Casual Listener
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Can't change country or update payment details

Hi! I've moved from the US to Canada, so I need to update my credit card and country. When I go to update payment details, it only allows me to change my zip code? I can't actually change the card number? (I can't change the zip code either... It jus...

  • Newbie
  • Hi!   I've moved from the US to Canada, so I need to update my credit card and country. When I go to update payment details, it only allows me to change my zip code? I can't actually change th...
  • aljj
  • Newbie
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

**bleep**ing home address error family plan

I am trying to add mi sister and I am getting an error that says that she doesn't live in the same address. how the **bleep** Spotify knows that I had the same issue adding my other sister. Please fix that form..... and don’t send me the steps descri...

  • Newbie
  • I am trying to add mi sister and I am getting an error that says that she doesn't live in the same address. how the **bleep** Spotify knows that I had the same issue adding my other sister.   ...
  • Tom
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Spotify kicked out my wife`s account from family account

Spotify kicked out my wife`s account from the family account and both me and my wife couldn`t see/update address. What should I do for proving my family accounts are really my family?

  • Newbie
  • Spotify kicked out my wife`s account from the family account and both me and my wife couldn`t see/update address. What should I do for proving my family accounts are really my family?
  • Tom
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Scammed!!

I have been charged 3 times $11.99 for premium and I haven’t even got it! So fustrating, and I can’t get any help from this company because they don’t have a number I can call! Can I please get this issue resolved ASAP

  • Visitor
  • I have been charged 3 times $11.99 for premium and I haven’t even got it! So fustrating, and I can’t get any help from this company because they don’t have a number I can call! Can I please get this ...
  • Tom
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

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