Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
roflmaoo
Casual Listener
123675 Views
81 replies
10 likes

123675 Views
81 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14765 Views
27 replies
2 likes

14765 Views
27 replies
2 likes

SPC offered a deal? but it would not work.

Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code.So I verified my student account and it didn't let me put the code in anywhere! And then I found my account was charged under the student discoun...

azraakitty
Newbie
Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code. So I verified my student account and it didn't let me put the code in anywhere!&nb...
2018-10-05 3:05:10 AM
2018-10-06 1:24:41 AM
Jose_M
Spotify Star
332 Views
1 replies
2 likes

332 Views
1 replies
2 likes

The deal said 99p for 3 months but I’ve been charged 4.99

PlanStudent accountCountry UKDeviceiPhone 7 Plus Operating SystemiOS 10 My Question or Issue So I signed up for Spotify premium account for students as the offer said 99p for 3 months and then 4.99 and I’ve been charged 4.99 anyone know how I can res...

Elmcgrail
Newbie
Plan Student account Country UK Device iPhone 7 Plus Operating System iOS 10 My Question or Issue So I signed up for Spotify premium account for students as the off...
2018-10-05 8:47:46 AM
2018-10-06 1:17:27 AM
Jose_M
Spotify Star
576 Views
1 replies
1 likes

576 Views
1 replies
1 likes

Cancel a subscription linked to my card

Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat. Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel payments linked to my card?

jshawl
Casual Listener
Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat. Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel pay...
2018-10-02 8:11:08 PM
2018-10-05 5:17:57 PM
Jose_M
Spotify Star
2759 Views
3 replies
2 likes

2759 Views
3 replies
2 likes

Superuser Contribution Wrong student discount

PlanFreeCountry GermanyDeviceSamsung Galaxy S5My Question or IssueOn the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount and 2) 3 months Spotify Premium for 99 cents (only for a limited time...

Greenzy
Casual Listener
Plan Free Country Germany Device Samsung Galaxy S5 My Question or Issue On the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount...
2018-10-02 7:24:09 PM
2018-10-05 3:56:44 PM
Guido
Spotify Legend
2389 Views
3 replies
1 likes

2389 Views
3 replies
1 likes

Solved!! I was charged because of my Student account but I still don't have Premium

My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks ago my account details said I was going to have my Premiu...

gonzacro
Regular
My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks...
2018-10-03 7:19:10 PM
2018-10-05 3:20:23 PM
Jose_M
Spotify Star
4896 Views
13 replies
1 likes

4896 Views
13 replies
1 likes

Superuser Contribution Charged for Premium after cancelling weeks ago

PlanFree/PremiumCountry DeviceSamsung Galaxy 7 EdgeOperating SystemWindows 10 My Question or IssueGot Premium to listen to new Eminem album on 9/3 and cancelled shortly after to avoid being billed again. Today the plan switched over to Free but I was...

andrew9983
Newbie
Plan Free/Premium Country Device Samsung Galaxy 7 Edge Operating System Windows 10 My Question or Issue Got Premium to listen to new Eminem album on 9/3 and cancelled shortly ...
2018-10-03 1:12:27 AM
2018-10-05 2:06:11 PM
Guido
Spotify Legend
1456 Views
2 replies
0 likes

1456 Views
2 replies
0 likes

Superuser Contribution 2 Spotify accounts

My Question or Issue I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this resolved as I only have one Spotify account and it has been...

Nulmer
Regular
My Question or Issue I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this r...
2018-10-03 6:49:54 AM
2018-10-05 1:46:02 PM
Guido
Spotify Legend
950 Views
2 replies
0 likes

950 Views
2 replies
0 likes

Payment problem

PremiumPolandHey,I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one attached to my spotify account. I tried updating my payment detai...

debris
Casual Listener
Premium Poland Hey, I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one atta...
2018-10-04 1:54:49 PM
2018-10-05 1:28:15 PM
Jose_M
Spotify Star
762 Views
3 replies
1 likes

762 Views
3 replies
1 likes

Solved!! Missing invoice

In my invoice overview I'm missing last months invoice. How can I get it?

Dennis321
Regular
In my invoice overview I'm missing last months invoice. How can I get it?
2018-10-01 11:22:51 AM
2018-10-05 12:35:43 PM
Billy-J
Spotify Star
7098 Views
11 replies
0 likes

7098 Views
11 replies
0 likes

HELP - Payment came out TWICE

I have spotify premium and I have just checked my bank account to see that it has came out TWICE for some unknown reason with my account. This is money I need as I live on a budget, I have a monthly subscription. I need help so this does not occur ag...

LoganRosenbaum
Newbie
I have spotify premium and I have just checked my bank account to see that it has came out TWICE for some unknown reason with my account. This is money I need as I live on a budget, I h...
2018-10-05 4:05:17 AM
2018-10-05 12:34:25 PM
Billy-J
Spotify Star
1018 Views
1 replies
0 likes
Subscription

1018 Views
1 replies
0 likes

Solved!! [Mobile]Proxy Error while linking up Spotify to Maxis Account

PlanPremiumCountry MalaysiaDeviceiPhone 6SOperating SystemiOS 12 My Question or Issue I've subscribed to Maxis Music Unlimited (Monthly RM 5). As I am linking my Spotify account to my Maxis account, the confirmation page is unable to load, it says th...

NatalieTsubaki
Regular
Plan Premium Country Malaysia Device iPhone 6S Operating System iOS 12 My Question or Issue I've subscribed to Maxis Music Unlimited (Monthly RM 5). As I am linking my Sp...
2018-10-02 9:32:10 AM
2018-10-05 9:29:40 AM
Jose_M
Spotify Star
2681 Views
4 replies
1 likes

2681 Views
4 replies
1 likes

Solved!!Superuser Contribution Spotify free but I have a premium account for one year

My Question or Issue Hello, I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free". But I paid the 03/12/2017 for an acces for 1 year. This page : https://support.spotify.com/be-fr/account_payment_help/payment_h...

Loutrage
Casual Listener
My Question or Issue Hello, I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free". But I paid the 03/12/2017 for an acces...
2018-09-27 11:38:43 AM
2018-10-05 8:26:54 AM
Jemi
Spotify Legend
1796 Views
6 replies
0 likes

1796 Views
6 replies
0 likes

Charged 2x my subscription?

I have the student subscription, on aug 17 I was charged 5.32 and on Sep 17 I was charged 10.65? on my subscription page it says: Premium for StudentsYour plan will automatically renew on 10/17/18 and you'll be charged $4.99 + tax. What am I missing?...

user-removed
Visitor
I have the student subscription, on aug 17 I was charged 5.32 and on Sep 17 I was charged 10.65? on my subscription page it says: Premium for Students Your plan will automatically re...
2018-10-04 5:22:58 PM
2018-10-04 11:34:17 PM
Jose_M
Spotify Star
469 Views
1 replies
0 likes
Account
Subscription

469 Views
1 replies
0 likes

Started premium family by mistake

Hello everyone, I chose the premium family by mistake when I was updating my payment method. I switched it to premium again the same day but I was already charged. Can I get a refund for the difference between plans? Thank you,Ozer

ozerbagci
Newbie
Hello everyone, I chose the premium family by mistake when I was updating my payment method. I switched it to premium again the same day but I was already charged. Can I get ...
2018-10-04 9:39:48 PM
2018-10-04 10:07:08 PM
Jose_M
Spotify Star
267 Views
1 replies
1 likes

267 Views
1 replies
1 likes

Payment Failure - am I going to get charged fees?

PlanStudent Premium My Question or IssueMy payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than enough for my payment now. Spotify said they'll try to take my pa...

powellca
Newbie
Plan Student Premium My Question or Issue My payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than ...
2018-10-04 7:23:32 PM
2018-10-04 9:49:55 PM
Jose_M
Spotify Star
626 Views
1 replies
0 likes
fees
Payment failure

626 Views
1 replies
0 likes

Can't change country nor payment settings.

I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my account's subscription and payment page. If I put ...

user-removed
Visitor
I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my...
2018-03-06 8:35:40 PM
2018-10-04 9:09:55 PM
Luke
Spotify Star
329 Views
1 replies
0 likes
Account

329 Views
1 replies
0 likes

I can't change my card information - nothing happens when I try

Hi! I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update When I click update nothing happens - I can't get to change my card information, which is pretty annoying since Spotify is ask...

Minimysen
Newbie
Hi! I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update When I click update nothing happens - I can't get t...
2018-03-06 9:29:59 PM
2018-10-04 9:08:35 PM
Luke
Spotify Star
476 Views
1 replies
0 likes

476 Views
1 replies
0 likes

Website won't let me update my payment option.

I followed all the instructions on the help page about how to change my payment option to a different card, but when I click "update" nothing happens! I really need help ASAP since my payment is due in a few days but I had to cancel my old debit card...

amandasalas
Newbie
I followed all the instructions on the help page about how to change my payment option to a different card, but when I click "update" nothing happens! I really need help ASAP since my payment is due ...
2018-03-07 2:37:16 AM
2018-10-04 9:06:22 PM
Luke
Spotify Star
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

Changing from US to Ireland

Hi everyone - I followed the instructions to change my country (attempt to pay with my new Irish credit card and apparently I'd be promted to change country, but I wasn't prompted). Any idea how to do this?

katiesherlock88
Newbie
Hi everyone - I followed the instructions to change my country (attempt to pay with my new Irish credit card and apparently I'd be promted to change country, but I wasn't prompted). Any idea how to d...
2018-03-08 6:02:35 PM
2018-10-04 8:54:41 PM
Luke
Spotify Star
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

Password login issue

OK AI paid for the premium I can get into my account on my phone but can not get into the account for my mini I paid keeps telling me my password or light in us not correct I have made new accounts I have tried to log in using both a Spoitify and fac...

12150556571
Casual Listener
OK AI paid for the premium I can get into my account on my phone but can not get into the account for my mini I paid keeps telling me my password or light in us not correct I have made new accounts I...
2018-03-08 7:52:07 PM
2018-10-04 8:53:28 PM
Luke
Spotify Star
387 Views
1 replies
0 likes
Password issue

387 Views
1 replies
0 likes

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