Solved!! Listen to different playlists at the same time with Premium Duo
Moderator
119401 Views
36 replies
0 likes
- 119401 Views
- 36 replies
- 0 likes
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Solved!! How do I buy more listening hours for audiobooks
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
151486 Views
69 replies
10 likes
Premium for Family
- 151486 Views
- 69 replies
- 10 likes
Solved!! Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
97334 Views
89 replies
4 likes
- 97334 Views
- 89 replies
- 4 likes
Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
297566 Views
164 replies
13 likes
- 297566 Views
- 164 replies
- 13 likes
Superuser Contribution Why don’t my Spotify premium get cancelled when I paid?
PlanPremiumCountry Canada DeviceiPhone 7Operating Systemios My Question or Issue I paid for my Spotify account May 7th, 2018 and it hasn’t been a month yet and they just cancelled it. I am very angry because I lost everything and I don’t get why Spot...
Plan Premium Country Canada Device iPhone 7 Operating System ios My Question or Issue I paid for my Spotify account May 7th, 2018 and it hasn’t been...
Roadie
291 Views
1 replies
0 likes
- 291 Views
- 1 replies
- 0 likes
Superuser Contribution Payment Problem
Hello i tried buy student account but i haven't document for demonstration of my studentship. Then i bought normal premium license but service fee was charged twice from my credit card.1 - Student Account 6.90 TRY2 - Normal Account 13.90 TRY PlanStud...
Hello i tried buy student account but i haven't document for demonstration of my studentship. Then i bought normal premium license but service fee was charged twice from my credit card. 1 ...
Roadie
325 Views
1 replies
0 likes
- 325 Views
- 1 replies
- 0 likes
Superuser Contribution payment issue
PlanStudentCountry Netherlands My Question or Issue I have recently changed from a premium subscription to student. Now I am getting notifications that payment failed and I should update my payment details. However, if I do that it is as if I am bein...
Plan Student Country Netherlands My Question or Issue I have recently changed from a premium subscription to student. Now I am getting notifications that paym...
Roadie
399 Views
1 replies
0 likes
- 399 Views
- 1 replies
- 0 likes
Superuser Contribution Problems to access my premium account
Plan: PremiumCountry: Brazildevice: Iphone 7 My Question or IssueI had problems with my credit card used for the payment, but have already solved the payment problem. However, since then I am unable to login with my premium account. It says that it i...
Plan: Premium Country: Brazil device: Iphone 7 My Question or Issue I had problems with my credit card used for the payment, but have already solved the payment problem. However...
Roadie
446 Views
1 replies
0 likes
- 446 Views
- 1 replies
- 0 likes
Family premium
PlanFamily premium CountryCanada My Question or Issue I just upgraded my regular premium account to the family premium account but it's only showing one member (me) as being able to have the premium benefits, to my understanding the $14.99 charge was...
Plan Family premium Country Canada My Question or Issue I just upgraded my regular premium account to the family premium account but it's only showing one mem...
Community Legend
361 Views
1 replies
0 likes
- 361 Views
- 1 replies
- 0 likes
paying for premium but only got free spotify
I'm confused. i pay $22.50 a month and i thought i had premium. but it says free spotiy in the account details. I have it for my son. but would like to listen to some music too. if i already have premium do i need to change to the family one? and if ...
I'm confused. i pay $22.50 a month and i thought i had premium. but it says free spotiy in the account details. I have it for my son. but would like to listen to some music too. if i already have pre...
Community Legend
559 Views
1 replies
1 likes
- 559 Views
- 1 replies
- 1 likes
Not able to enter payment
Is anyone else having an issue in regards to not being able to make a payment? When I try to do so, it will give me an error message saying " Payment failed. Try again, or use a different payment method." I have used mutiple cards and get the same er...
Is anyone else having an issue in regards to not being able to make a payment? When I try to do so, it will give me an error message saying " Payment failed. Try again, or use a different paymen...
Newbie
398 Views
1 replies
1 likes
- 398 Views
- 1 replies
- 1 likes
Neteller payment
PlanFree/PremiumCountry SpainDevicexioami mi4aOperating SystemAndroid My Question or Issue Hello, i can not do the payment because the country of my mastercard neteller is not the same than where i live, i think the country of the neteller card is uk...
Plan Free/Premium Country Spain Device xioami mi4a Operating System Android My Question or Issue Hello, i can not do the payment because the country of my masterc...
Community Legend
880 Views
1 replies
0 likes
- 880 Views
- 1 replies
- 0 likes
Went from premium to free. No want to go back. How do I do that?
PlanFree/PremiumCountry The NetherlandsDevice(iPhone SE)Operating System(iOS 11,4 (latest update for my phone)) My Question or IssueI had a premium account but now it is free. I think it is because I didn't have enough money on my bank account for sp...
Plan Free/Premium Country The Netherlands Device (iPhone SE) Operating System (iOS 11,4 (latest update for my phone)) My Question or Issue I had a premium account but&n...
Casual Listener
345 Views
1 replies
0 likes
- 345 Views
- 1 replies
- 0 likes
Solved!! Premium membership not appearing?
PlanFree/PremiumCountry EnglandDevice(iPhone 5SE)Operating System(iOS 11.3.1) My Question or Issue On the 25th of May, I purchased the premium membership deal (3 months for 99p). The payment has gone through and it brought me to the premium playlist ...
Plan Free/Premium Country England Device (iPhone 5SE) Operating System (iOS 11.3.1) My Question or Issue On the 25th of May, I purchased the premium membership deal (3 mo...
Casual Listener
932 Views
6 replies
0 likes
- 932 Views
- 6 replies
- 0 likes
Solved!! Student discount
CountryDenmark Hey, not long ago I decided to cancel my premium subscription for students since I wanted to create a new account. I now changed my mind and decided to keep my account. So I renew my student premium but the problem is I'm not getting t...
Country Denmark Hey, not long ago I decided to cancel my premium subscription for students since I wanted to create a new account. I now changed my mind and decided to keep ...
Regular
598 Views
1 replies
0 likes
- 598 Views
- 1 replies
- 0 likes
Need to cancel my subscription using debit card details
PlanPremiumCountry PhilippinesDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need to cancel my subscription but i can't find the right email, i wanted to use my debit card details for you to stop charging me. Th...
Plan Premium Country Philippines Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need to cancel my subscription but i c...
Regular
626 Views
1 replies
0 likes
- 626 Views
- 1 replies
- 0 likes
Superuser Contribution Transferring music between 2 family accounts easily?
Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because Spotify is horrible and ridiculously unintuitive, ...
Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because...
Regular
849 Views
5 replies
0 likes
- 849 Views
- 5 replies
- 0 likes
Spotify Refuses any form of payment including my Paypal account !
Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account. I quickly logged on and tried to sort out payment via Visa, Spotify refused this, tried paypal, Spotify also ...
Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account. I quickly logged on and tried to sort out payment vi...
Spotify Star
481 Views
1 replies
1 likes
- 481 Views
- 1 replies
- 1 likes
Can't seem to update payment method
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account --> Subscriptions --> Update It brings me to a screen that is trying to make me b...
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account -->...
Casual Listener
938 Views
2 replies
1 likes
- 938 Views
- 2 replies
- 1 likes
I cant pay spotify premium
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, but there is no option to pay the regular price so ...
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, ...
Newbie
1009 Views
3 replies
3 likes
- 1009 Views
- 3 replies
- 3 likes
Betaling lukt niet!
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de kaart werkt wel bij andere online aankopen. Wat kan i...
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de ka...
Newbie
1364 Views
1 replies
5 likes
- 1364 Views
- 1 replies
- 5 likes
No Payment Options Work
I've been trying to purchase spotify premium for a few days now, and every time I enter everything it saysPayment failed. Try again, or use a different payment method. Get helpI've tried many times with an AmericanExpress card, and a Visa neither wor...
I've been trying to purchase spotify premium for a few days now, and every time I enter everything it says Payment failed. Try again, or use a different payment method. Get help I've tried m...
Casual Listener
3837 Views
10 replies
2 likes
- 3837 Views
- 10 replies
- 2 likes
Spotify shopping card raising error when submitting payment
PlanFreeCountry FranceDeviceMacbook Pro late 2016 Operating SystemmacOS High Sierraversion 10.13.4 My Question or IssueHI there, I am trying to place an order using paypal payment method. When I select it , it s raising an error before starting anyth...
Plan Free Country France Device Macbook Pro late 2016 Operating System macOS High Sierra version 10.13.4 My Question or Issue HI there, I am tryin...
Casual Listener
1680 Views
3 replies
2 likes
- 1680 Views
- 3 replies
- 2 likes
Credit Card Compromised
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you,Dana
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you, Dana
Casual Listener
740 Views
2 replies
0 likes
- 740 Views
- 2 replies
- 0 likes