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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • MeetPatel12
  • Casual Listener
  • 130225 Views
  • 92 replies
  • 10 likes
  • 130225 Views
  • 92 replies
  • 10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15550 Views
  • 27 replies
  • 3 likes
  • 15550 Views
  • 27 replies
  • 3 likes

Superuser Contribution Cambio de plan familiar premium

Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir Que debo hacer?

  • Newbie
  • Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir   Que debo hacer?  
  • Alfredo
  • Roadie
  • 1136 Views
  • 3 replies
  • 0 likes
  • Plan Familiar Premium
  • 1136 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with payment

Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and the payment isn't still working. I've tried everythi...

  • Newbie
  • Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and&n...
  • Alfredo
  • Roadie
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

AddedPremium but it does not work

I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it activated and working?

  • Newbie
  • I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it ...
  • Luke
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

cancel premium

I tried to cancel premium a while ago and im still being charged for it now

  • Newbie
  • I tried to cancel premium a while ago and im still being charged for it now
  • Luke
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Premium for Student SheerID Verification not processed but account was charged

Hello. I applied for the Student Discount and my account was charged. Upon verification with SheerID and uploading all necessary documents to prove my enrollment as a student in a listed university, SheerID redirected me to a SheerID log-in site whic...

  • Newbie
  • Hello. I applied for the Student Discount and my account was charged. Upon verification with SheerID and uploading all necessary documents to prove my enrollment as a student in a listed university, ...
  • Vm25
  • Regular
  • 1076 Views
  • 4 replies
  • 0 likes
  • 1076 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment charged twice

When I first subscribed, I had chosen to make monthly payments but due to a problem with my first registered card I have a made a full payment for one year with another one. I can see the payment in my account but I am still being charged on monthly ...

  • Newbie
  • When I first subscribed, I had chosen to make monthly payments but due to a problem with my first registered card I have a made a full payment for one year with another one. I can see the payment in ...
  • Melody
  • Spotify
  • 472 Views
  • 6 replies
  • 0 likes
  • 472 Views
  • 6 replies
  • 0 likes

Starbucks Spotify for Partners not working

I have been using this link: https://partner-provisioning.spotify.com/starbucks/register/and filling out the correct information to get my account linked to a premium membership. All it keeps saying when I fill it out, no matter where or when (I have...

  • Casual Listener
  • I have been using this link: https://partner-provisioning.spotify.com/starbucks/register/ and filling out the correct information to get my account linked to a premium membership. All it keeps ...
  • JH08
  • Casual Listener
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Cobrança indevida

Fiz o plano de universitário, cobrou 8,50 e quando abria o App, dizia que não havia feito o pagamento. Depois cobraram mais 16,90, sendo que já tinha feito o plano de universitário. Gostaria que resolverem essa cobrança.

  • Newbie
  • Fiz o plano de universitário, cobrou 8,50 e quando abria o App, dizia que não havia feito o pagamento. Depois cobraram mais 16,90, sendo que já tinha feito o plano de universitário. Gostaria que reso...
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

I need help with refound

I forgot to cancel the Spotify premium and I would be really happy if someone could help me with refounding it.

  • Regular
  • I forgot to cancel the Spotify premium and I would be really happy if someone could help me with refounding it.
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Please help!! I can’t change my country

My Spotify Subscription got cancelled and now i can’t get it back because I’m living in the US for a few months but my credit cards postal code is from germanyspotify says my country is the us so my card doesnt match up and i cant payPlease help as f...

  • Newbie
  • My Spotify Subscription got cancelled and now i can’t get it back because I’m living in the US for a few months but my credit cards postal code is from germany spotify says my country is the us so m...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Weird charges

Hey, There was 2 Sportify Premium charges (9,99€) from my credit card last month. First was 13.04. and second 23.04. Weird thing is that I got 2 accounts and either of them isnt Premium now. Only Premium purchase what Ive done is from February 18. So...

  • Newbie
  • Hey,   There was 2 Sportify Premium charges (9,99€)  from my credit card last month. First was 13.04. and second 23.04. Weird thing is that I got 2 accounts and either of them isnt Premiu...
  • Noah
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Student not getting the student discount CSUF

I am a California State University of Fullerton student and i can prove it. It is not letting me get the premium membership discount. Can you help?

  • Newbie
  • I am a California State University of Fullerton student and i can prove it. It is not letting me get the premium membership discount. Can you help?
  • Maxim
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • 737 Views
  • 1 replies
  • 0 likes

From Premium to Family Premium

I want to change my subscription from Premium to Family Premium. Will my existing subcription be cancelled and all my playlists and song will be gone? How's the payment? Will it just add the difference of my existing premium to family premium or they...

  • Casual Listener
  • I want to change my subscription from Premium to Family Premium. Will my existing subcription be cancelled and all my playlists and song will be gone? How's the payment? Will it just add the differen...
  • qrog1ata2n2pyz6
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Playstation Premium subscription and Spotify Premium subscription

Hello, I just used the 10% off through the Playstation Store for Spotify Premium. I had an ongoing Premium subscription. Both got taken off the same account for april. How can I fix this and get my overpaid money back?

  • Regular
  • Hello,   I just used the 10% off through the Playstation Store for Spotify Premium. I had an ongoing Premium subscription. Both got taken off the same account for april.   How can I fix...
  • Hjsurk
  • Regular
  • 836 Views
  • 3 replies
  • 0 likes
  • playstation plus
    Spotify Premium
  • 836 Views
  • 3 replies
  • 0 likes

Premium Trial?

I got an email about a Spotify trial beginning on April 29th, but it hasn’t worked at all and it is supposed to last a week, how do I fix this as I do want to enjoy the trial

  • Newbie
  • I got an email about a Spotify trial beginning on April 29th, but it hasn’t worked at all and it is supposed to last a week, how do I fix this as I do want to enjoy the trial
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

I cant make a payment

Hye spotify can you help me. I cant pay my premium

  • Newbie
  • Hye spotify can you help me. I cant pay my premium 😭😭
  • Luke
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Adding family member but not getting the screens

I go to accounts and it only shows username and subscription. It doesn’t offer anything else. When I switched to premium it allowed me to send invites to my family but now it doesn’t show and my family didn’t respond in a timely manner.

  • Newbie
  • I go to accounts and it only shows username and subscription. It doesn’t offer anything else. When I switched to premium it allowed me to send invites to my family but now it doesn’t show and my fami...
  • vilkkuuu
  • Casual Listener
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Subscribtion Renewed?

HelloI subscribed in Spotify Premium last year or so. Today I've realised that I cannot get accessed to my playlist. I had to log in, change my password. And an ad from Spotify asks me if I wanted to subscribe in Spotify Premium. I don't get it. Is t...

  • Casual Listener
  • Hello I subscribed in Spotify Premium last year or so. Today I've realised that I cannot get accessed to my playlist. I had to log in, change my password. And an ad from Spotify asks me if I wanted ...
  • Keanu_C
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

School subscriptions

Can our school subscribe to Spotify just to play background music in the staffroom - no commercial use at all?

  • Newbie
  • Can our school subscribe to Spotify just to play background music in the staffroom - no commercial use at all?
  • Keanu_C
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

How to resubscribe to Spotify student

Hello,I already have a spotify account and I would like to add the student discount, how do I do that?

  • Newbie
  • Hello, I already have a spotify account and I would like to add the student discount, how do I do that?  
  • Keanu_C
  • Community Legend
  • 1297 Views
  • 1 replies
  • 0 likes
  • 1297 Views
  • 1 replies
  • 0 likes