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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • 6350281638
  • Visitor
  • 11117 Views
  • 25 replies
  • 2 likes
  • 11117 Views
  • 25 replies
  • 2 likes

Cancelled Spotify Family order

I cancelled my Spotify Family order and I guessed that my profile changed your free version automatically. I noticed today that it didn't come that way. I really want to get my money back because I don't want to continue my order anymore.

  • Casual Listener
  • I cancelled my Spotify Family order and I guessed that my profile changed your free version automatically.  I noticed today that it didn't come that way. I really want to get my money back becau...
  • Maxim
  • Spotify Star
  • 448 Views
  • 6 replies
  • 0 likes
  • 448 Views
  • 6 replies
  • 0 likes

got 30 instead of 60 free prem days.

so my birthday is 10th of april wich is in 2 days.and i recieved an e-mail from spotify telling me i got a gift of 60 days of free premium days. but instead it gave me 30.

  • Newbie
  •  so my birthday is 10th of april wich is in 2 days. and i recieved an e-mail from spotify telling me i got a gift of 60 days of free premium days. but instead it gave me 30.    &nbs...
  • thepixelpixie
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Paying with Belgian bank account even though my main country of residence is UK

Hello, I currently have the 30-day Spotify Premium trial and I have decided that I want to keep Premium after this. My main country of residence is the UK (I'm a student there), and so the country associated with my account is the UK, but for my mont...

  • Regular
  • Hello,   I currently have the 30-day Spotify Premium trial and I have decided that I want to keep Premium after this. My main country of residence is the UK (I'm a student there), and so the c...
  • Maxim
  • Spotify Star
  • 707 Views
  • 13 replies
  • 0 likes
  • 707 Views
  • 13 replies
  • 0 likes

Superuser Contribution Premium subscription fail

Hi. I've been trying to subscribe to premium via pay by mobile (smart) for a 1 month subscription but after tapping 'continue' , it says something wrong. I tried 7 days too and still the same problem. Help me with this problem Thanks

  • Newbie
  • Hi. I've been trying to subscribe to premium via pay by mobile (smart) for a 1 month subscription but after tapping 'continue' , it says something wrong. I tried 7 days too and still the same problem...
  • Alfredo
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium expires if device is offline but you are still charged

For my work i spent 42 days at sea earlier this year and at some point my premium account stopped working and i counld't listen to my off-line music. The problem was that i still got charged for the service! It was also quite unfair because the syste...

  • Newbie
  • For my work i spent 42 days at sea earlier this year and at some point my premium account stopped working and i counld't listen to my off-line music. The problem was that i still got charged for the ...
  • Alfredo
  • Roadie
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with accepting my credit card

i had a premium account and my bank change my credit card, i try to change the data but always shows error. my new credit card works perfectly with other payments, and accounts. HELP to my premium account back

  • Newbie
  • i had a premium account and my bank change my credit card, i try to change the data but always shows error. my new credit card works perfectly with other payments, and accounts. HELP to my premium ac...
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged 10.85

Back in Jan I did the free trial period. I decided the paying for spotify wasnt for me and canceled my memebership during that time. I did not get charged agian at that point. In march though I was charged 10.85 for something from "Spotify USA". I am...

  • Newbie
  • Back in Jan I did the free trial period. I decided the paying for spotify wasnt for me and canceled my memebership during that time. I did not get charged agian at that point. In march though I was c...
  • Alfredo
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Renewal Date

So I subscribed to the family plan on March 24/25th, but when I check the renewal date for my premium it says April 15th? Isn't the family plan still for a month or am I missing something? I read that it often doesn't land on the same day but a 10-da...

  • Newbie
  • So I subscribed to the family plan on March 24/25th, but when I check the renewal date for my premium it says April 15th? Isn't the family plan still for a month or am I missing something? I rea...
  • Alfredo
  • Roadie
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription error

I recieved a 7 day free trial on monday night and only was able to use the premium for that night...is there any way to remedy the situation?

  • Newbie
  • I recieved a 7 day free trial on monday night and only was able to use the premium for that night...is there any way to remedy the situation?
  • Alfredo
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotifyseem to have double charged me

I have had a premium account with Spotify for a few years. It payment is linked to my mobile phone provider , Vodafone. Just today I noticed that I have been charged €9.99 per month since last August for a Spotify account. I only have one account . I...

  • Newbie
  • I have had a premium account with Spotify for a few years.  It payment is linked to my mobile phone provider , Vodafone.  Just today I noticed that I have been charged €9.99 per month since...
  • Alfredo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to go offline!

I'm on Spotify Premium for family but I can't seem to go into offline mode!It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.

  • Newbie
  • I'm on Spotify Premium for family but I can't seem to go into offline mode! It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.
  • Alfredo
  • Roadie
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Hulu

In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.

  • Gig Goer
  • In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.
  • Alfredo
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Hulu
    Premium
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount is not working!

I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student.Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending charges...

  • Newbie
  • I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student. Please check your details and try again. If we still can't...
  • Alfredo
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeeming in another country

I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivated, and I haven't gotten the replacement card yet. ...

  • Newbie
  • I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivat...
  • Alfredo
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18??

  • Newbie
  • On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18?? 
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago

Porque se me hizo un cargo si me suscribi a una promoción donde decía que la suscripción es gratis

  • Newbie
  • Porque se me hizo un cargo si me suscribi a  una promoción donde decía que la suscripción es gratis 
  • Alfredo
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution SWITCHING COUNTRY AND STUDENT DISCOUNT

Hi there! I was a student in the US so my spotify student premium account is based in the US but I am now a student in the UK and I need to verify that I am student again because I am being charge full price again.When I try to change the country (by...

  • Visitor
  • Hi there!   I was a student in the US so my spotify student premium account is based in the US but I  am now a student in the UK and I need to verify that I am student again because I am ...
  • Alfredo
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund for premium- this is the worst music service I've ever seen.

At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful subscription, how can I get my mom a refund so I can g...

  • Newbie
  • At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful sub...
  • Alfredo
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting premium via globe mobile (Philippines)

How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!

  • Newbie
  • How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!
  • Alfredo
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free trial Renew date changed

I started the 3 months free trial and it told me I would be charged April 11th, 2018.I got on to check it and it changed to November 4th, 2018

  • Newbie
  • I started the 3 months free trial and it told me I would be charged April 11th, 2018. I got on to check it and it changed to November 4th, 2018 
  • Alfredo
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes