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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4284 Views
  • 23 replies
  • 2 likes
  • 4284 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium Payment using prepaid credit card

Hey spotify people. just curious if i can pay for a yearly subscritpion to premium using a pre paid visa card in Canada??

  • Newbie
  • Hey spotify people. just curious if i can pay for a yearly subscritpion to premium using a pre paid visa card in Canada??
  • Alfredo
  • Roadie
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Premium is saying It's failed when the money has transfered

On Spotify, I have premium for £9.99 a month. When I clicked on it, a message came up saying that It had failed which I didn't understand because the money has transfered from my account and it wont let me use it

  • Newbie
  • On Spotify, I have premium for £9.99 a month. When I clicked on it, a message came up saying that It had failed which I didn't understand because the money has transfered from my account and it wont ...
  • Alfredo
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Re: How to subsribe to premium for first time

why cant i use a money order[type of check] to buy premium ?

  • Casual Listener
  • why cant i use a money order[type of check] to buy premium ?
  • drumharpman
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Trouble updating paying method

Hello,I have tried to change/update my creditcard several times (with different creditcards).Everytime I enter the data, there seems to be an error...I have no idea why this is, because all my creditcards work.Can someone help me with this?Greets

  • Newbie
  • Hello, I have tried to change/update my creditcard several times (with different creditcards). Everytime I enter the data, there seems to be an error... I have no idea why this is, because all my ...
  • Lucacks
  • Newbie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Says I need Premium when I already have it

I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium. My subscription is up to date, I've tried all the things suggested on the web, reinstalled the ...

  • Casual Listener
  • I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium.  My subscription is up to date, I've tr...
  • MattSuda
  • Spotify Star
  • 2087 Views
  • 11 replies
  • 1 likes
  • 2087 Views
  • 11 replies
  • 1 likes

Payment refused

Spotify app is telling that my payment method is failing, have tried 2 alternate forms and is failing again... is this a widespread problem now ?

  • Casual Listener
  • Spotify app is telling that my payment method is failing, have tried 2 alternate forms and is failing again... is this a widespread problem now ?
  • Barisaydin
  • Newbie
  • 298 Views
  • 4 replies
  • 1 likes
  • 298 Views
  • 4 replies
  • 1 likes

Am I being scammed???

My wife's account was randomly changed from a student account to a normal premium one. When she called to figure out why the person on the line asked her to purchase an iTunes gift card and to call him back with the info from the card because our "IP...

  • Newbie
  • My wife's account was randomly changed from a student account to a normal premium one.  When she called to figure out why the person on the line asked her to purchase an iTunes gift card and to ...
  • Robert_W
  • Community Legend
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

14 the February deal not given ?

Hey I just got started my premium trial on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premium membership till today so I thought I would have the 60 ...

  • Visitor
  • Hey I just got started my premium trial  on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premiu...
  • Tom
  • Community Legend
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Deleting account

I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months so I though it was just a small glitch and I have s...

  • Newbie
  • I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months ...
  • Tom
  • Community Legend
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Solved!! Spotify in Korea

So I'm in Koreaand I want to use SpotifyI created an account for Spotifyand want to buy a premium accountbut since I'm in Korea I can't purchase itIs there a solution?

  • Newbie
  • So I'm in Korea and I want to use Spotify I created an account for Spotify and want to buy a premium account but since I'm in Korea I can't purchase it Is there a solution?
  • Maxim
  • Spotify Star
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

Vodafone Enertainment Pack to include Spotify and annual subscription

Hi folks, I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription directly with Spotify and so am unable to take up the offer. ...

  • Casual Listener
  • Hi folks,   I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription d...
  • Maxim
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Account was switched to Family plan without my consent

I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change.

  • Casual Listener
  • I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change. 
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Unknown person on account

I just discored this person in here, I believe my account has been compromised.

  • Casual Listener
  • I just discored this person in here, I believe my account has been compromised.
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Spotify just charged me the student membership without even doing the legibility test + no premium

Now I cannot make the test to prove legibility for the promo, I dont have premium and worse, my money is gone... Please help me.

  • Casual Listener
  • Now I cannot make the test to prove legibility for the promo, I dont have premium and worse, my money is gone...   Please help me.
  • beratbbk
  • Newbie
  • 259 Views
  • 4 replies
  • 0 likes
  • 259 Views
  • 4 replies
  • 0 likes

Way to listen on multiple devices on the same account?

My roommate has recently jumped into Spotify and I let him use my account for a while since without a phone I wasn't using my account as much, and we're usually together anyways so it just made sense. However, lately we've been running into the issue...

  • Newbie
  • My roommate has recently jumped into Spotify and I let him use my account for a while since without a phone I wasn't using my account as much, and we're usually together anyways so it just made sense...
  • jsannn
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Automatically shuffling when i press a song.

I have premium and most my music works but theres some songs that when i press it it wont playa nd will play a different song. I am a premium user and the songs i want to listen to wont play. As soon as i press the song it plays another song from my ...

  • Visitor
  • I have premium and most my music works but theres some songs that when i press it it wont playa nd will play a different song. I am a premium user and the songs i want to listen to wont play. As soon...
  • user-removed
  • Not applicable
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Free one year spotify premium

I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement again and maybe it was a fraud in the first place. But is ...

  • Casual Listener
  • I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement ag...
  • hana_p
  • Casual Listener
  • 5892 Views
  • 4 replies
  • 1 likes
  • 5892 Views
  • 4 replies
  • 1 likes

Charged me 4 times

Spotify charged me 4.99 for the student discount 4 times when I signed up. Need to be reimbursed for that.

  • Newbie
  • Spotify charged me 4.99 for the student discount 4 times when I signed up. Need to be reimbursed for that.
  • Robert_W
  • Community Legend
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

I have been charged by months for an account never used before

How you can assist me to cancell it?I have only a reference number I have in my bank statement. Regards

  • Newbie
  • How you can assist me to cancell it? I have only a reference number I have in my bank statement.   Regards
  • EthanS1
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • charged by months
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! You got my credit card info from scribd.com without my consent

About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end date). Anyway, today I got a charge from spotify, and I know for sure tha...

  • Casual Listener
  • About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end da...
  • Andreas777
  • Newbie
  • 10259 Views
  • 7 replies
  • 0 likes
  • 10259 Views
  • 7 replies
  • 0 likes