Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1258 Views
  • 19 replies
  • 1 likes
  • 1258 Views
  • 19 replies
  • 1 likes

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 87624 Views
  • 33 replies
  • 5 likes
  • 87624 Views
  • 33 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47148 Views
  • 20 replies
  • 3 likes
  • 47148 Views
  • 20 replies
  • 3 likes

Solved!! Discount Family Subscriptions!

Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticly and his payments stopped?

  • Casual Listener
  • Hello    my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticl...
  • jaheb13
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

My student account is not working

4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. What can i do? or how can i get my money back?

  • Casual Listener
  • 4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. ...
  • kejt_
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Solved!! 30 day Free trial

If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month

  • Newbie
  • If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month 
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I thought I signed up for 60 day free trial

Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!

  • Casual Listener
  • Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
  • Maxim
  • Spotify Star
  • 394 Views
  • 6 replies
  • 0 likes
  • 394 Views
  • 6 replies
  • 0 likes

Unable to Use Any Payment Methods

Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try Spotify Premium for 30 days. I have tried 3 different forms of payment ...

  • Newbie
  • Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page.    I am trying to add a payment method in order to try ...
  • MattSuda
  • Spotify Star
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

I've been double charged for 4 months, can I get a credit or refund?

Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only noticed this week that I have been making double payments...

  • Newbie
  • Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice.  I only ...
  • MattSuda
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Delete subscription

How do I delete my subscription? I am now on a family plan...

  • Newbie
  • How do I delete my subscription? I am now on a family plan...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unatherized charge

I was charged for premium but never signed up for it nor do I want Spotify premium

  • Newbie
  • I was charged for premium but never signed up for it nor do I want Spotify premium 
  • Alfredo
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change my country

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, and I want to change the country so I can also chang...

  • Newbie
  • I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, a...
  • Alfredo
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    country
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t get in my account

Hi,i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to another email account. The problem is,this account is the ...

  • Newbie
  • Hi, i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to anoth...
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works and it is a free account, so I want to make the payme...

  • Newbie
  • I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works an...
  • Alfredo
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with family plan

My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my profile. Does anyone know how to fix this?I recently cancel...

  • Newbie
  • My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my pro...
  • Alfredo
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family doesn‘t work

Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid f...

  • Newbie
  • Hey guys.   my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress....
  • Alfredo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Hello,I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still going to be the same card I want to be charged on. My ...

  • Newbie
  • Hello, I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still g...
  • Alfredo
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?

  • Newbie
  • hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?
  • Alfredo
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesnt work

Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of August and have the free trail until 9th of Septembe...

  • Newbie
  • Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of A...
  • Solenelia
  • Newbie
  • 492 Views
  • 4 replies
  • 1 likes
  • 492 Views
  • 4 replies
  • 1 likes

I had Spotify Premium for 2 Years and it ended Early!

I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get? This was through rogers...

  • Newbie
  • I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get?   This was through rogers...
  • Bethany_Dawn
  • Community Legend
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes