Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Saturday
Sajjadsiyam
Casual Listener
186605 Views
118 replies
12 likes

186605 Views
118 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
TiBlack
Newbie
21175 Views
28 replies
4 likes

21175 Views
28 replies
4 likes

Superuser Contribution Over charged

Hi,I had a subscription to Spotify and I had to cancel it because I was being charged twice in a month, one on the first and one of the fifth of each month. I checked for any other accounts linked to my card and found none. I’m running low on money a...

becedwards
Newbie
Hi, I had a subscription to Spotify and I had to cancel it because I was being charged twice in a month, one on the first and one of the fifth of each month. I checked for any other accounts linked ...
2018-05-17 8:22:52 AM
2018-05-18 2:26:35 PM
Jack
Roadie
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Superuser Contribution I'm getting charged for a mysterious account I haven't used in years...

I should have caught it sooner, but I've apparently had a Spotify subscription for a while but I can't figure out from where I'm getting charged. It was hidden in my apple bill I guess... I use Apple Music and didn't realize Spotify trial continued t...

Tim84
Newbie
I should have caught it sooner, but I've apparently had a Spotify subscription for a while but I can't figure out from where I'm getting charged. It was hidden in my apple bill I guess... I use Apple...
2018-05-17 5:46:01 AM
2018-05-18 2:19:23 PM
Jack
Roadie
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

Superuser Contribution Being billed twice each month

I have been charged twice each month since September for Premium. In Aptil i switched to FAmily but I am still being charged ONE of the Premium rates in addition. I can't find another account. HOW DO I CONTACT SPOTIFY ABOUT THIS? Thanks for any help ...

sarahhogan26
Newbie
I have been charged twice each month since September for Premium. In Aptil i switched to FAmily but I am still being charged ONE of the Premium rates in addition. I can't find another account.&...
2018-05-17 2:04:12 AM
2018-05-18 2:06:55 PM
Jack
Roadie
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

Superuser Contribution is Spotify secure?

i want to sign up for spotify premium sinc it just come to Viet Nam but am a little bit afraid about credit card security stuff especially last time deezer charge me a lot of money ( like an amount for a 3 months but i only choose pay for 1 month ). ...

LeMichael
Casual Listener
i want to sign up for spotify premium sinc it just come to Viet Nam but am a little bit afraid about credit card security stuff especially last time deezer charge me a lot of money ( like an amount f...
2018-05-16 5:09:35 AM
2018-05-18 1:58:36 PM
Jack
Roadie
1528 Views
1 replies
0 likes

1528 Views
1 replies
0 likes

Superuser Contribution Spotify, WhatsApp

Why when you listen some audio in WhatsApp, Spotify doesn’t continues de songs

Curadojoandre
Newbie
Why when you listen some audio in WhatsApp, Spotify doesn’t continues de songs
2018-05-16 3:53:04 AM
2018-05-18 1:24:47 PM
Jack
Roadie
1557 Views
1 replies
0 likes

1557 Views
1 replies
0 likes

I cancelled my subscription yet still billed

Please respond ASAP

11157406039
Newbie
Please respond ASAP
2018-05-18 11:59:51 AM
2018-05-18 12:16:36 PM
Maxim
Spotify Star
613 Views
1 replies
0 likes

613 Views
1 replies
0 likes

Spotify for Students issue

Good morning.I'm an italian user. Basically, I paid for a subscription to Spotify for Students, and I see that the payment has already been credited on my Visa. (€4,99)The problem is that another Spotify account was open on my browser when I tried to...

user-removed
Visitor
Good morning. I'm an italian user. Basically, I paid for a subscription to Spotify for Students, and I see that the payment has already been credited on my Visa. (€4,99) The problem is that another...
2018-05-18 10:12:39 AM
2018-05-18 11:47:30 AM
user-removed
Not applicable
170 Views
1 replies
0 likes

170 Views
1 replies
0 likes

premium subscribing.

Why the promotion of “0.99 for three months” is not working?

carlo31
Newbie
Why the promotion of “0.99 for three months” is not working?
2018-05-18 8:03:48 AM
2018-05-18 10:31:54 AM
Maxim
Spotify Star
163 Views
1 replies
0 likes

163 Views
1 replies
0 likes

Can't pay by mobile

Hi can I know if the option pay by mobile has been cancelled? I only have option for credit card and mol point .....

BeriSanz
Newbie
Hi can I know if the option pay by mobile has been cancelled? I only have option for credit card and mol point .....
2018-05-17 1:38:17 PM
2018-05-18 10:30:40 AM
Maxim
Spotify Star
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

Still Free for a paid account

Hi, I upgraded to spotify premium for students today and paid the amount for it at 16:25, GMT+3. Sent my transcripts and waiting for confirming, despite it said it isnt, the money is charged. So, I don't want my account to stay free as i paid for pre...

pulpy
Newbie
Hi, I upgraded to spotify premium for students today and paid the amount for it at 16:25, GMT+3. Sent my transcripts and waiting for confirming, despite it said it isnt, the money is ch...
2018-05-17 11:18:22 PM
2018-05-18 8:33:52 AM
Luke
Spotify Star
224 Views
1 replies
0 likes

224 Views
1 replies
0 likes

Paid for Premium but can’t login

Hi, I paid the monthly subscription fee of $12.99 for my premium account and when I try to login, a notification pops up saying that I can only use Spotify abroad for 14 days. So it seems that they didn’t recognize my payment for my premium account? ...

Titon10
Newbie
Hi, I paid the monthly subscription fee of $12.99 for my premium account and when I try to login, a notification pops up saying that I can only use Spotify abroad for 14 days. So it see...
2018-05-17 12:11:02 AM
2018-05-18 8:32:47 AM
Luke
Spotify Star
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

Visa prepaid card doesn't work

It won't accept the card, but the card works on other online providers. The card profile requires a space in the postal code and spotify's payment form doesn't allow a space in the postal code, which I believe is the issue

Siniroth
Casual Listener
It won't accept the card, but the card works on other online providers. The card profile requires a space in the postal code and spotify's payment form doesn't allow a space in the postal code, which...
2018-05-17 10:07:43 PM
2018-05-18 8:29:00 AM
Luke
Spotify Star
562 Views
3 replies
0 likes

562 Views
3 replies
0 likes

Can't Subscribe for premium - Philippines

Hi, It's my second day of trying to subscribe for premium. Every time I click continue to avail the premium, there's always a prompt "Oops something went wrong. Please contact our support team etc. " I have use the prepaid payment method.Did anyone e...

Carlang_Ko
Casual Listener
Hi, It's my second day of trying to subscribe for premium. Every time I click continue to avail the premium, there's always a prompt "Oops something went wrong. Please contact our support team etc. "...
2018-05-17 9:15:03 AM
2018-05-18 6:24:40 AM
Carlang_Ko
Casual Listener
361 Views
2 replies
0 likes

361 Views
2 replies
0 likes

Pagamento do plano

Olá, tive um problema em meu cartão de crédito e fiz o cancelamento dele no dia 14/05/2018, o spotify desconta os 26,90 todo dia 10 do mês. Cancelei a minha conta no dia 17/05/2018, e aparece que a conta somente vai ser cancelada no dia 10 do próximo...

raahsteffanuto
Newbie
Olá, tive um problema em meu cartão de crédito e fiz o cancelamento dele no dia 14/05/2018, o spotify desconta os 26,90 todo dia 10 do mês. Cancelei a minha conta no dia 17/05/2018, e aparece que a c...
2018-05-17 11:27:18 PM
2018-05-18 2:35:11 AM
Bittencourt
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Problem with upgrading to Premium using PayPal

I'm attempting to upgrade my free Spotify account to the 3 months Premium for 99 cent deal that I got an email about. It takes me through to the Paypal payment page, I choose my credit card, it says processing, processing, and then goes back to the s...

KelliSue
Casual Listener
I'm attempting to upgrade my free Spotify account to the 3 months Premium for 99 cent deal that I got an email about. It takes me through to the Paypal payment page, I choose my credit card, it...
2018-05-16 9:14:06 AM
2018-05-18 1:57:19 AM
KelliSue
Casual Listener
429 Views
3 replies
0 likes

429 Views
3 replies
0 likes

Getting Premium

Hi. I'm trying to order premium on my phone and I choosecto pay with Paypal. I enter my PayPal details and it takes me to Accept and Pay. I click Accept and Pay and it brings me back to the screen to choose whether I want to pay with card or PayPal.I...

Ethanhiggins_
Newbie
Hi. I'm trying to order premium on my phone and I choosecto pay with Paypal. I enter my PayPal details and it takes me to Accept and Pay. I click Accept and Pay and it brings me back to...
2018-05-17 11:48:33 PM
2018-05-17 12:46:22 AM
imattolo
Community Legend
209 Views
1 replies
0 likes

209 Views
1 replies
0 likes

Premium Price

I went to the Spotify website and saw an offer £0.99 for 3 months and I thought great I will buy it. I then clicked on it and had to log into my account and after that, it then said that the price for 3 Months was £9.99. Can anyone suggest why this i...

Jack4444
Newbie
I went to the Spotify website and saw an offer £0.99 for 3 months and I thought great I will buy it. I then clicked on it and had to log into my account and after that, it then said that the pri...
2018-05-17 8:01:28 PM
2018-05-17 11:06:39 PM
imattolo
Community Legend
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

Problemi con pagamento

Salve, io ho scaricato spotify e ho fatto l’abbonamento Premium a 0,99€ per tre mesi sul sito di spotify registrandomi, poi quando ho scaricato l’app e ho fatto l’accesso mi ha dato ancora account free, allora sono tornata sul sito di spotify ho paga...

11128386112
Newbie
Salve, io ho scaricato spotify e ho fatto l’abbonamento Premium a 0,99€ per tre mesi sul sito di spotify registrandomi, poi quando ho scaricato l’app e ho fatto l’accesso mi ha dato ancora account fr...
2018-05-17 5:34:34 PM
2018-05-17 11:01:24 PM
imattolo
Community Legend
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

new account and premium not working

I just got a new account because I had to change and they “transferred” my playlist over but I can’t even control it, plus I had to add my payment info and that’s not working either it says I already have it but when I go on my account I don’t have i...

Jestina
Newbie
I just got a new account because I had to change and they “transferred” my playlist over but I can’t even control it, plus I had to add my payment info and that’s not working either it says I already...
2018-05-17 9:27:18 PM
2018-05-17 10:51:46 PM
Luke
Spotify Star
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Got the 3 month subscription, premium does not work

I just recently got the 3 month subscription for 9.99, but premium does not seem to work on my phone. It seems to work well on my laptop, but I'm missing features such as skipping songs, fast forwarding, unlimited skips, etc. even when it clearly say...

user-removed
Visitor
I just recently got the 3 month subscription for 9.99, but premium does not seem to work on my phone. It seems to work well on my laptop, but I'm missing features such as skipping songs, fast forward...
2018-05-17 10:00:12 PM
2018-05-17 10:50:57 PM
Luke
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts