Thanks for posting about this here in the Community!
Keep in mind that this has been reported here - rest assured that our tech teams are aware and working on it.
If you're still having troubles even after updating to the latest OS version available for your device, make sure to add your +VOTE and subscribe to that thread. We'll make sure to keep you updated on any news we have on there 🙂
Hope this helps clarify things! If there's anything else we can help with, don't hesitate to give us a shout.
Have a lovely day 🙂
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
Katerina, it's imperative to Spotify to offer an alternative for the app, either allowing the download of Spotify Lite or an earlier version from a reliable source. You cannot ignore the problems of premium users who are paying for a service. It is UNNACEPTABLE.
The issue stands "under investigation" since August!!