Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...
Vasil
Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...
Joan
Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...
MattSuda
PlanPremiumCountryTurkeyOperating SystemWindows 10My Question or Issue Why is rap always showing on "Release Radar"? I listen to a few rappers, but more than half of the list is rap-weighted. How can I fix this? I don't want rap music on my list anym...
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or IssueI have a playlist for sleep that I want to prevent from influencing on my daily listening. Now all my daylies are filled with new age and crickets. C'mon! I ...
I used to be able to select an artist (Coldplay for example) and it would ONLY play songs by Coldplay. Lately, if I select an artist it plays maybe 1-2 songs by that artist then plays songs from "similar" artists. Guessing there was an update but how...
PlanPremiumCountryUK DevicePC, Laptop, Samsung S9Operating SystemWin 10, Android My Question or IssueMade for: on repeat has a load of songs in I've never and never would listen to - why? How can I reset my listen to history to get rid of some of the...
Up until last Friday night whatever I was listening to was showing up under recently listened to then boom, nothing! Now whatever I listen to isn't showing up anywhere. Help? Then yesterday it seemed Spotify was down almost all day. I am on a Family ...
Why won't spotify show all the albums from the artist? I search for the artist. Click show albums and it shows just a couple of the oldest albums. I can find the new albums with the search tool but that's very tedious! I just want to listen to artist...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceiPhone XR Operating SystemiOS 13.3.1 My Question or Issue I have two issues here which are kinda the same: ...
PlanPremiumCountryHolland DeviceAndoid and Windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSinds the "all songs" list is gone I'm really starting to dislike/hate Spotify. I like all the songs I've added to playli...
My Question or IssueI really look forward to my discover weekly playlist and actively use the button "I don't like this song". On Android a message then pops up to say "We won't play that song in this playlist" which is fine. When I was playing the p...
PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueLiked songs are sorted by date and can't change it. Even when I choose to sort by artist or title it still goes by date. Other playlists are working fine. Just this one. Too ...
I have large playlists, and a lot of the older songs I've heard multiple times already. Is there a setting to skew the probability distribution of songs played to more recent ones? This would mean I have a higher chance of hearing a recently added so...
PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueI'm aware that there are issues with songs getting added to playlists, but as far as I know that's only when they're extremely short in length. I have a playlist that I've bee...
I was using the web browser to play music and organized all of my music into folders and folders within folders. I tried playing music on my phone, but the folders were all disorganized with the wrong playlist. So I removed the playlist from the fold...
Hey,when i search for a artist in my playlist I want to play just the songs that popped up with the search but Spotify just continues playing my usual order.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUnited KingdomDeviceWindows 10 Laptop, iPhone XOperating SystemWin 10 iOS 13 My Question or IssueI have recently been trying to move my music over from my music app on my ios device to spotify (music that is not on spotify) and i wa...
Spotify will frequently remove a version of an album on their service, and re-add a nearly identical version with all my "likes" wiped from it.when I view the artist's discography, the "new" copy of the album shows up and all the "like" hearts are no...
Plan PremiumCountry France Device(iPad, Oneplus, computer)Operating System(iOS 10, Android, Windows 10) My Question or IssueAn easy question! I got some song on my computer.May I add them to Spotify in order to hear them on my iPad, or smartphone(and...
PlanPremiumCountryDEDeviceXperia Z5, VAIO laptopOperating SystemAndroid 7.1.1, Windows 10 My Question or IssueHi, I have local music files in both my phone and laptop, my songs on the laptop could be synced to phone but not vice versa. I have set up ...
Álbum Lost Frequecies Less Is More (Deluxe) apresenta erro. Algumas opções aparecem, mas não reproduz. Não está cinza, o que mostra que elas podem ser reproduzidas. Ao apertar play, elas não tocam, apenas duas músicas desse álbum estão tocando, mas a...