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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • morth
  • Newbie
  • 2807 Views
  • 46 replies
  • 2 likes
  • 2807 Views
  • 46 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • Raibuookami
  • Newbie
  • 7109 Views
  • 76 replies
  • 10 likes
  • 7109 Views
  • 76 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

"Release Radar" music type problem.

PlanPremiumCountryTurkeyOperating SystemWindows 10My Question or Issue Why is rap always showing on "Release Radar"? I listen to a few rappers, but more than half of the list is rap-weighted. How can I fix this? I don't want rap music on my list anym...

  • Casual Listener
  • Plan Premium Country Turkey Operating System Windows 10 My Question or Issue   Why is rap always showing on "Release Radar"? I listen to a few rappers, but more than half of the list is ...
  • PrettyMuchSwiss
  • Composer
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Prevent playlist from influencing daily listening

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or IssueI have a playlist for sleep that I want to prevent from influencing on my daily listening. Now all my daylies are filled with new age and crickets. C'mon! I ...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue I have a playlist for sleep that I want to prevent from influencing on my daily l...
  • PrettyMuchSwiss
  • Composer
  • 364 Views
  • 1 replies
  • 1 likes
  • Daily listening
  • 364 Views
  • 1 replies
  • 1 likes

I can't play music from a selected artist only

I used to be able to select an artist (Coldplay for example) and it would ONLY play songs by Coldplay. Lately, if I select an artist it plays maybe 1-2 songs by that artist then plays songs from "similar" artists. Guessing there was an update but how...

  • Visitor
  • I used to be able to select an artist (Coldplay for example) and it would ONLY play songs by Coldplay.  Lately, if I select an artist it plays maybe 1-2 songs by that artist then plays songs fro...
  • Emilia_8
  • Spotify Star
  • 2117 Views
  • 1 replies
  • 0 likes
  • 2117 Views
  • 1 replies
  • 0 likes

Superuser Contribution "made for: on repeat" - random songs

PlanPremiumCountryUK DevicePC, Laptop, Samsung S9Operating SystemWin 10, Android My Question or IssueMade for: on repeat has a load of songs in I've never and never would listen to - why? How can I reset my listen to history to get rid of some of the...

  • Regular
  •     Plan Premium Country UK   Device PC, Laptop, Samsung S9 Operating System Win 10, Android    My Question or Issue Made for: on repeat has a load of songs in I...
  • fodder
  • Regular
  • 1401 Views
  • 6 replies
  • 1 likes
  • 1401 Views
  • 6 replies
  • 1 likes

Superuser Contribution Songs I listed to, not showing...

Up until last Friday night whatever I was listening to was showing up under recently listened to then boom, nothing! Now whatever I listen to isn't showing up anywhere. Help? Then yesterday it seemed Spotify was down almost all day. I am on a Family ...

  • Casual Listener
  • Up until last Friday night whatever I was listening to was showing up under recently listened to then boom, nothing! Now whatever I listen to isn't showing up anywhere. Help? Then yesterday it seemed...
  • Xenia
  • Moderator
  • 3851 Views
  • 4 replies
  • 1 likes
  • Other
  • 3851 Views
  • 4 replies
  • 1 likes

Superuser Contribution Why won't spotify show all the albums from the artist? (That still can be found)

Why won't spotify show all the albums from the artist? I search for the artist. Click show albums and it shows just a couple of the oldest albums. I can find the new albums with the search tool but that's very tedious! I just want to listen to artist...

  • Visitor
  • Why won't spotify show all the albums from the artist? I search for the artist. Click show albums and it shows just a couple of the oldest albums. I can find the new albums with the search tool but t...
  • Xenia
  • Moderator
  • 294 Views
  • 2 replies
  • 1 likes
  • 294 Views
  • 2 replies
  • 1 likes

Daily Mix recommendations

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceiPhone XR Operating SystemiOS 13.3.1 My Question or Issue I have two issues here which are kinda the same: ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device iPhone XR  Operating System iOS...
  • t60h_s-xcqoz
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Superuser Contribution I don't like the "song I liked" playlist

PlanPremiumCountryHolland DeviceAndoid and Windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSinds the "all songs" list is gone I'm really starting to dislike/hate Spotify. I like all the songs I've added to playli...

  • Music Fan
  •   Plan Premium Country Holland  Device Andoid and Windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sinds the "all songs" list ...
  • MC_trouble
  • Music Fan
  • 387 Views
  • 3 replies
  • 0 likes
  • all songs
    liked songs
    shuffle all
  • 387 Views
  • 3 replies
  • 0 likes

Superuser Contribution I don't like this song

My Question or IssueI really look forward to my discover weekly playlist and actively use the button "I don't like this song". On Android a message then pops up to say "We won't play that song in this playlist" which is fine. When I was playing the p...

  • Regular
  • My Question or Issue I really look forward to my discover weekly playlist and actively use the button "I don't like this song".  On Android a message then pops up to say " We won't play that so...
  • Xenia
  • Moderator
  • 3137 Views
  • 5 replies
  • 1 likes
  • 3137 Views
  • 5 replies
  • 1 likes

Superuser Contribution Liked songs sort problem

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueLiked songs are sorted by date and can't change it. Even when I choose to sort by artist or title it still goes by date. Other playlists are working fine. Just this one. Too ...

  • Visitor
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Liked songs are sorted by date and can't change it. Even when I choose to sort by artist or title ...
  • Mario
  • Spotify Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Playlist recently added probability distribution

I have large playlists, and a lot of the older songs I've heard multiple times already. Is there a setting to skew the probability distribution of songs played to more recent ones? This would mean I have a higher chance of hearing a recently added so...

  • Casual Listener
  • I have large playlists, and a lot of the older songs I've heard multiple times already. Is there a setting to skew the probability distribution of songs played to more recent ones? This would mean I ...
  • PrettyMuchSwiss
  • Composer
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs getting added to my playlist

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueI'm aware that there are issues with songs getting added to playlists, but as far as I know that's only when they're extremely short in length. I have a playlist that I've bee...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I'm aware that there are issues with songs getting added to playlists, but as far as I know that's only wh...
  • operationevil
  • Casual Listener
  • 310 Views
  • 4 replies
  • 0 likes
  • 310 Views
  • 4 replies
  • 0 likes

Playlist that I made disappeared

I was using the web browser to play music and organized all of my music into folders and folders within folders. I tried playing music on my phone, but the folders were all disorganized with the wrong playlist. So I removed the playlist from the fold...

  • Visitor
  • I was using the web browser to play music and organized all of my music into folders and folders within folders. I tried playing music on my phone, but the folders were all disorganized with the wron...
  • 401 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 401 Views
  • 0 replies
  • 0 likes

Playlist Search

Hey,when i search for a artist in my playlist I want to play just the songs that popped up with the search but Spotify just continues playing my usual order.

  • Visitor
  • Hey, when i search for a artist in my playlist I want to play just the songs that popped up with the search but Spotify just continues playing my usual order.         
  • PrettyMuchSwiss
  • Composer
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlists have disappeared. We have Spotify premium family and I have iPhone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

Cant Change Local Files Artwork

PlanPremiumCountryUnited KingdomDeviceWindows 10 Laptop, iPhone XOperating SystemWin 10 iOS 13 My Question or IssueI have recently been trying to move my music over from my music app on my ios device to spotify (music that is not on spotify) and i wa...

  • Newbie
  • Plan Premium Country United Kingdom Device Windows 10 Laptop, iPhone X Operating System Win 10 iOS 13   My Question or Issue I have recently been trying to move my music over from my m...
  • 462 Views
  • 0 replies
  • 0 likes
  • album art
    iOS
    local files
    sync
    Windows
  • 462 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify removing and re-adding albums to service screws up my "likes"

Spotify will frequently remove a version of an album on their service, and re-add a nearly identical version with all my "likes" wiped from it.when I view the artist's discography, the "new" copy of the album shows up and all the "like" hearts are no...

  • Visitor
  • Spotify will frequently remove a version of an album on their service, and re-add a nearly identical version with all my "likes" wiped from it. when I view the artist's discography, the "new" copy...
  • Ivan
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

add It's own library

Plan PremiumCountry France Device(iPad, Oneplus, computer)Operating System(iOS 10, Android, Windows 10) My Question or IssueAn easy question! I got some song on my computer.May I add them to Spotify in order to hear them on my iPad, or smartphone(and...

  • Visitor
  • Plan Premium Country France   Device (iPad, Oneplus, computer) Operating System (iOS 10, Android, Windows 10)   My Question or Issue An easy question! I got some song on my co...
  • Brunelicia
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Can't get songs synchronized to desktop from my Android phone

PlanPremiumCountryDEDeviceXperia Z5, VAIO laptopOperating SystemAndroid 7.1.1, Windows 10 My Question or IssueHi, I have local music files in both my phone and laptop, my songs on the laptop could be synced to phone but not vice versa. I have set up ...

  • Casual Listener
  •   Plan Premium Country DE Device Xperia Z5, VAIO laptop Operating System Android 7.1.1, Windows 10   My Question or Issue Hi, I have local music files in both my phone and laptop...
  • AWong
  • Casual Listener
  • 624 Views
  • 2 replies
  • 0 likes
  • Android
    Desktop
    library
    Mobile
    sync
  • 624 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album Lost Frequencies Deluxe apresenta erro.

Álbum Lost Frequecies Less Is More (Deluxe) apresenta erro. Algumas opções aparecem, mas não reproduz. Não está cinza, o que mostra que elas podem ser reproduzidas. Ao apertar play, elas não tocam, apenas duas músicas desse álbum estão tocando, mas a...

  • Casual Listener
  •   Álbum Lost Frequecies Less Is More (Deluxe) apresenta erro. Algumas opções aparecem, mas não reproduz. Não está cinza, o que mostra que elas podem ser reproduzidas. Ao apertar play, elas não ...
  • Mario
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Erro
    Reprodução
    álbum
  • 238 Views
  • 1 replies
  • 0 likes