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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299637 Views

96 replies

90 likes

  • 299637 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163636 Views

235 replies

44 likes

  • 163636 Views
  • 235 replies
  • 44 likes

How can I see artists that I don't follow?

In previous versions, Spotify allowed you to see artists that you don't follow, was artists that only liked a few songs. Is there any way to see that list with the current version?

Casual Listener

In previous versions, Spotify allowed you to see artists that you don't follow, was artists that only liked a few songs.   Is there any way to see that list with the current version?  

AeroZ

Composer

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug when selecting too many tracks

PlanPremiumDeviceDesktopOperating SystemWindows 10Spotify App Version1.1.57.443.ga029a6c4-a My Question or IssueLarge selections of tracks using Shift+Click sometimes have gaps in the middle, starts happening after selecting past ~300 tracks and plac...

Regular

Plan Premium Device Desktop Operating System Windows 10 Spotify App Version 1.1.57.443.ga029a6c4-a   My Question or Issue Large selections of tracks using Shift+Click sometimes have ga...

Kayque

Regular

837 Views

2 replies

0 likes

  • 837 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist filter selection bug

PlanPremiumDeviceDesktopOperating SystemWindows 10Spotify App Version1.1.57.443.ga029a6c4-a My Question or IssueWhen clearing the filter while tracks are selected, playlist shows selection on the same positions instead of on the tracks, moving tracks...

Regular

Plan Premium Device Desktop Operating System Windows 10 Spotify App Version 1.1.57.443.ga029a6c4-a   My Question or Issue When clearing the filter while tracks are selected, playlist s...

Eni

Moderator

1884 Views

13 replies

0 likes

  • 1884 Views
  • 13 replies
  • 0 likes

restore older version of a personal playlist

Hello, some accidental changes happened to my 4-year-old playlist that had over 4000+ songs today(21st april, 2021). The order got all mixed up (and can't be fixed with sorting) and only 1000+ songs were left. Is there any way to get back the playlis...

Visitor

Hello, some accidental changes happened to my 4-year-old playlist that had over 4000+ songs today(21st april, 2021). The order got all mixed up (and can't be fixed with sorting) and only 1000+ songs ...

AdamDamon

Spotify Star

640 Views

1 replies

1 likes

  • 640 Views
  • 1 replies
  • 1 likes

Can i upload my own music to spotify

Hello is it possible to upload my music own spotify?i compose a music by using sharpners for Japanese knives and people also like it on YouTube and SoundCloud.how can i upload it so that you can also tell me about it.

Casual Listener

Hello  is it possible to upload my music own spotify? i compose a music by using sharpners for Japanese knives  and people also like it on YouTube and SoundCloud. how can...

Not applicable

1251 Views

2 replies

0 likes

  • 1251 Views
  • 2 replies
  • 0 likes

Discover Weekly Not Playing New Music

Anyone else noticed their discover weekly playing really recently playing songs already heard/played before? Granted some are remixes, but this has increased substantially for me the last few weeks. pretty bummed because i could usually count on spot...

Visitor

Anyone else noticed their discover weekly playing really recently playing songs already heard/played before? Granted some are remixes, but this has increased substantially for me the last few weeks. ...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle Not Working Suddenly?

PlanPremiumCountryAUS DeviceOccurring on both iOS App and Desktop Operating SystemiOS 14 / Windows 10 My Question or IssueThe Shuffle functionality has suddenly stopped working. It doesn't matter whether I use it on my laptop or on my phone, but sele...

Newbie

Plan Premium Country AUS   Device Occurring on both iOS App and Desktop   Operating System iOS 14 / Windows 10   My Question or Issue The Shuffle functionality has suddenly...

Novy

Moderator

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local File Issue - iPhone

PlanPremiumCountryUKDeviceiPhone XOperating SystemiOS 14.4.2 My Question or IssueSo like many users now, it seems after a recent update or so, I am now suffering issues with local files not working. I have now turned on the 'show unplayable files' to...

Casual Listener

  Plan Premium Country UK Device iPhone X Operating System iOS 14.4.2   My Question or Issue So like many users now, it seems after a recent update or so, I am now suffering issu...

Ivan

Spotify Legend

469 Views

3 replies

0 likes

  • 469 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not Able to Join the Family Mix as Account Manager

PlanPremium FamilyCountryUnited KingdomDeviceWindows 10, Samsung Galaxy A20e, Spotify Web PlayerOperating SystemAndroid 10, Windows 10 My Question or IssueHello there, I have followed all of these steps to try and fix the Family Mix issue and I still...

Regular

Plan Premium Family Country United Kingdom Device Windows 10, Samsung Galaxy A20e, Spotify Web Player Operating System Android 10, Windows 10   My Question or Issue Hello there, ...

Ver

Spotify Legend

1608 Views

17 replies

0 likes

Family Mix
  • 1608 Views
  • 17 replies
  • 0 likes

Superuser Contribution Liked Songs Showing Up on Artist Page But No Songs Liked - App

Okay so I was going to organize my liked songs last night. I moved them all to a new playlist and unliked them so they no longer show up in my Library. For some reason, when I got to P!nk's artist page on the app, it shows 105 liked songs when none o...

Casual Listener

Okay so I was going to organize my liked songs last night. I moved them all to a new playlist and unliked them so they no longer show up in my Library. For some reason, when I got to P!nk's artist pa...

Novy

Moderator

560 Views

3 replies

0 likes

  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution Your top songs 2020 - not displaying

PlanPremiumCountryFranceDeviceAllOperating SystemAll My Question or IssueThe 2 playlists "My top songs 2020" are not displaying in the "Made for you" section anymore. I can see the others years (2016 / 2017 / 2018 / 2019)

Regular

Plan Premium Country France Device All Operating System All   My Question or Issue The 2 playlists "My top songs 2020"  are not displaying in the "Made for you" section anymore. I...

c_lawlz

Music Fan

1158 Views

11 replies

1 likes

  • 1158 Views
  • 11 replies
  • 1 likes

Playlist Cleared by Stranger

PlanPremiumCountryGermany Hey Guys,me and a Friend made a Spotify Playlist back in 2018 and put over 800 Songs in that Playlist over the last few years. This morning i woke up and looked into the Paylist and saw that nearly all Songs expect "Mask Off...

Newbie

Plan Premium Country Germany   Hey Guys, me and a Friend made a Spotify Playlist back in 2018 and put over 800 Songs in that Playlist over the last few years.  This morning i woke up...

AdamDamon

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution lyrics

why are the lyrics on my spotify not there?

Casual Listener

why are the lyrics on my spotify not there?

Julian

Moderator

540 Views

4 replies

0 likes

  • 540 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't find my "Your Year in 2015" playlist

Spotify VersionTried on Spotify Web, Spotify Windows 10 app and also on the Android app. My Question or IssueI started using Spotify in 2015, but no matter how hard I look for it, I can only find my "Your Top Songs" playlists for the years 2016-2020,...

Regular

Spotify Version Tried on Spotify Web, Spotify Windows 10 app and also on the Android app.   My Question or Issue I started using Spotify in 2015, but no matter how hard I look for it, I can ...

CarlosE

Spotify Legend

1305 Views

1 replies

0 likes

  • 1305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add album to playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Cant add an album to a playlist. Have done all the re-installs, re-boots, cleared cache etc, etc. No joy. iOS for...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Cant add an album to a playli...

Mihail

Spotify Legend

1000 Views

13 replies

0 likes

  • 1000 Views
  • 13 replies
  • 0 likes

Superuser Contribution Downloading a podcast does not add it to „your episodes“ anymore

PlanPremiumCountryGermany DeviceiPhone 11Operating SystemiOS 14.4 My Question or IssueSo the headline says it quite simply. This February a really good feature was introduced for podcast on Spotify.whenever I pressed the download button on the podcas...

Casual Listener

Plan Premium Country Germany  Device iPhone 11 Operating System iOS 14.4   My Question or Issue So the headline says it quite simply. This February a really good feature  was...

Jeremy

Spotify Legend

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution MP3's/ Downloaded songs stop working

Whenever I upload an MP3 to spotify and put it into a playlist it seems to work just fine, but only for a few weeks. Inevitably the mp3 greys out from my playlists, refuses to play regularly unless I select it myself, then inevitably stops being avai...

Casual Listener

Whenever I upload an MP3 to spotify and put it into a playlist it seems to work just fine, but only for a few weeks. Inevitably the mp3 greys out from my playlists, refuses to play regularly unless I...

Kiril

Moderator

3317 Views

5 replies

0 likes

local files
mp3
MP3s
Playlists
tech support
  • 3317 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [Bugs] When dragging a selection of songs, last song selected will be moved to the top when placed.

My Question or Issue[Video attached showcases both bugs] As the title states, when I drag I selection of multiple songs, the very last song of the selection will be moved to the top when I place songs. This is an issue that has been persistent ever s...

Regular

My Question or Issue [Video attached showcases both bugs] As the title states, when I drag I selection of multiple songs, the very last song of the selection will be moved to the top when I place so...

Jeremy

Spotify Legend

899 Views

3 replies

0 likes

Bug Playlist
  • 899 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Another 3 "Artists" stealing names of famous Bands

Extreme, Incognito and P.O.D just became victim of another 3 garbage hiphop songs that falsely landed on my Release Radar. Does Spotify try to bury this huge problem? Since I can't reply to this important thread anymore: https://community.spotify.com...

Roadie

 Extreme, Incognito and P.O.D just became victim of another 3 garbage hiphop songs that falsely landed on my Release Radar. Does Spotify try to bury this huge problem? Since I can't reply to thi...

Jnealmusic1947

Newbie

896 Views

5 replies

1 likes

  • 896 Views
  • 5 replies
  • 1 likes

Can't sync Local Files

Hello,I'm using Spotify on my MacBook Pro early 2015 MacOS 1.1.56.595.g2d2da0de and on my iPhone 12 Pro iOS 14.4.2 using Spotify 8.6.18 I followed carefully Katerina's instructions here, but nothing seems to work. I tried reinstalling both apps (mac ...

Newbie

Hello, I'm using Spotify on my MacBook Pro early 2015 MacOS 1.1.56.595.g2d2da0de and on my iPhone 12 Pro iOS 14.4.2 using Spotify 8.6.18   I followed carefully Katerina's instructions he...

AeroZ

Composer

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes